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OnePlus Customer Support for more details.
Return Policy (Limited to Europe)
OnePlus phones and accessories are made to the highest
standards and undergo rigorous testing. If you are not
satisfied with your OnePlus product for any reason, you
may request a return within 15 calendar days of delivery.
Once we approve your return request and receive the
product, we will perform standard inspection. And if the
product passes the inspection, we will give you a full
refund. Any shipping and handling fees incurred in the
return process are not covered by the refund.
Return requests made outside of the 15-day period will
not be accepted. We may also choose not to accept
returns within these circumstances:
1. Defects or damages caused by misuse, neglect,
physical damage, tampering, incorrect adjustment,
normal wear and tear or incorrect installation after
purchase.
2. Price fluctuations being the sole reason for return.
3. Customized customer contracts for UK consumers. In
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