Troubleshooting
Watch Not Charging or
Screen Went Black?
1.) See Getting Started:
Turning
CareWatch Off & On to try and turn on
your device.
2.) See Getting Started:
3 Simple
Steps,
for charging instructions and
indicators.
If your CareWatch does not turn on
and start charging or remains black,
please try the following.
3.) Try turning on the CareWatch while
the watch is securely on the charger.
4.) If CareWatch is still not turning on
please clean the back of the
CareWatch and the charger base to
ensure that residue is not obstructing
the connection, place back on charger
and let it charge for up to an hour, then
repeat step 3.
*If your CareWatch does not turn on or
start charging please call Customer
Service immediately at 866-987-0468.
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