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English
Situation
Cause/Solution
Camcorder cannot
turn on
Power is low. Recharge battery
Camcorder is
frozen
Press and hold
button for 5 seconds to
force shutdown; press again to turn on
Camcorder cannot
record
•
No microSD card or microSD card is full
•
microSD card cannot be recognized
•
Format microSD card or replace microSD card
Camcorder cannot
connect to AP or
could server
• Invalid AP name or password
• Weak WiFi signal or not in WiFi coverage
• No internet or cloud server is not accessible
• Blocked by some firewall
Mobile cannot find
camcorder
•
Camcorder WiFi is disabled or not in WiFi
coverage
•
Mobile WiFi is disabled
•
iOS user does not choose camcorder name in
Wi-Fi Settings
•
Tap [Refresh] button on [Unieye Drive]
Mobile cannot watch
live view
• Weak WiFi signal
•
Camcorder is recording
• Camcorder is occupied by other mobile
Mobile cannot connect
to cloud server
Check mobile 3G/4G or WiFi internet
connection
Mobile cannot watch
live view
The internet bandwidth is insufficient for
camcorder upload or mobile download
Forget camcorder
password
Enter camcorder menu settings and select
[Settings] [Factory Reset] to set to default.
Troubleshooting
【
Internet
】
【
Internet
】
【
Local
】
【
Local
】
