Section 4 Trouble Shooting
1.
Image or Audio output troubles
2.
The unavailability of “ Duplicate these displays” or “ Extend these
displays” in Display setting may be limited by the graphics chip of the
laptop or have the graphic chip features limited due to the power saving
mode of the laptop or have the graphic chip driver updated. Please con-
sult your laptop manufacturer or graphic chip manufacturer.
16
Problem
Solution
No response when finger
touches on the monitor
1. Check if USB Touch Power Cable plug
is con-
nected to computer’s USB port. The
USB plug
of USB Touch Power Cable cannot transmit touch
signal. (Refer to Chapter 2> Section 2)
2. Check if the computer installs Window 10 or Win-
dows 7.
While touching On-Lap
1303I, the cursor works on
the main display, not 1303I.
Please set up from ”Tablet PC Setting” (Windows
10/ 7) to calibrate the touch monitor. (Refer to Chap-
ter 3> Section 3)
Touch function malfunc-
tions sometime. Function
recovers after restarting
USB signal transmission might be broken off because
USB port may not provide sufficient power. Please
connect both USB-A plugs into USB ports of laptop/
5V-2A adapter.
No image or OSD displays
“ No Signal” warning
1. Check if Power On/Off Indicator shows green light.
If not, it means no power connection. Please refer
to user manual instruction to connect power.
2. Check if VGA/HDMI Video Cable is connected
between On-Lap’s connector port and comput-
er’s connector port.
3. Check if Micro HDMI Video Cable connector is
accidently connected to the VGA port/ DisplayPort
port on On-Lap.
4. Please adjust “Brightness” and “Contrast” in
OSD setting.
Image flicks or blinks and
recover later
Please avoid pulling video cable. Please connect both
Y-type USB-A plugs into USB ports to make sure the
power supply is sufficient.
Image disappears ,too big,
too small, or can’t be
aligned center.
The problem normally happens via VGA input. Please
adjust phase, clock, V.Position, H..Position by OSD
setting.
Monitor has image but no
sound
1.Press
“Up”
button to
increase audio level
.
2.Use of VGA input will not have audio signal.
3. Check Sound Setting of the computer. Choose
output to HDMI device.
4. 1303 only supports audio out by phone jack. The
phone jack doesn’t support audio in function.
