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4. Error Messages and Troubleshooting

4.1 Error Messages

4.2 Troubleshooting

5. Maintenance and Storage

5.1 Maintenance

To protect your device from damage, please observe the following:

• Store the device and the components in a clean, safe 

location.

• Do not use any abrasive or volatile cleaners.
• Do not wash the device and any components or immerse 

them in water.

• Do not use petrol, thinners or similar solvents to clean the 

device.

• Use a soft and dry cloth, or a soft and moistened cloth and 

neutral soap to clean on the monitor and the arm cuff.

• Changes or modification not approved by the manufacturer 

will void the user warranty. Do not disassemble or attempt to 
repair the device or components. Consult your authorised 
OMRON retail outlet or distributor. 

Calibration and Service

• The accuracy of this blood pressure monitor has been 

carefully tested and is designed for a long service life.

• It is generally recommended to have the device inspected 

every 2 years to ensure correct functioning and accuracy. 
Please consult your authorised OMRON retail outlet or 
distributor. 

5.2 Storage

Keep the device in its storage case when not in use.

1.

Unplug the air plug from the air jack.

2.

Gently fold the air tube into the arm cuff.

Note: Do not bend or crease the air tube excessively.

3.

Place the monitor and the arm cuff in the 
storage case.

Do not store the device in the following situations:
• If the device is wet.
• Locations exposed to extreme temperatures, 

humidity, direct sunlight, dust or corrosive vapours 
such as bleach.

• Locations exposed to vibrations, shocks or where 

it will be at an angle.

5.3 Optional Medical Accessories

(within the scope of EC Medical Device Directive 93/42/EEC)

Using the Optional AC Adapter

1.

Insert the AC adapter plug 
into the AC adapter jack on 
the rear side of the monitor.

2.

Plug the AC adapter into an 
electrical outlet.

To disconnect the AC adapter, unplug the AC adapter from the electrical outlet 
first and then remove the AC adapter plug from the monitor.

6. Specifications

Notes:
• These specifications are subject to change without notice.
• In the clinical validation study, the 5th phase was used on 85 subjects for 

determination of diastolic blood pressure.

• This device is clinically investigated according to the requirements of 

ISO 81060-2:2013.

• This device has not been validated for use on pregnant patients.
• IP classification is degrees of protection provided by enclosures in 

accordance with IEC 60529.

• This device fulfils the provisions of EC directive 93/42/EEC (Medical Device 

Directive). 

• This blood pressure monitor is designed according to the European Standard 

EN1060, Non-invasive sphygmomanometers Part 1: General Requirements and 
Part 3: Supplementary requirements for electromechanical blood pressure 
measuring systems.

• This OMRON product is produced under the strict quality system of OMRON 

HEALTHCARE Co., Ltd., Japan. The Core component for OMRON blood pressure 
monitors, which is the Pressure Sensor, is produced in Japan.

7. Warranty

Thank you for buying an OMRON product. This product is constructed of high 
quality materials and great care has been taken in its manufacturing. It is designed 
to give you every satisfaction, provided that it is properly operated and maintained 
as described in the instruction manual.
This product is guaranteed by OMRON for a period of 3 years after the date of 
purchase. The proper construction, workmanship and materials of this product is 
guaranteed by OMRON. During this period of guarantee OMRON will, without 
charge for labour or parts, repair or replace the defect product or any defective 
parts.

The guarantee does not cover any of the following:

a. Transport costs and risks of transport.
b. Costs for repairs and / or defects resulting from repairs done by unauthorised 

persons.

c. Periodic check-ups and maintenance.
d. Failure or wear of optional parts or other attachments other than the main device 

itself, unless explicitly guaranteed above.

e. Costs arising due to non-acceptance of a claim (those will be charged for).
f. Damages of any kind including personal caused accidentally or from misuse.
g. Calibration service is not included within the guarantee.
h. Optional parts have a one (1) year warranty from date of purchase. Optional parts 

include, but are not limited to the following items: Cuff and Cuff Tube, AC Adapter.

Should guarantee service be required please apply to the dealer whom the product 
was purchased from or an authorised OMRON distributor. For the address refer to 
the product packaging / literature or to your specialised retailer.
If you have difficulties in finding OMRON customer services, contact us for 
information.

www.omron-healthcare.com

Repair or replacement under the guarantee does not give rise to any extension or 
renewal of the guarantee period.
The guarantee will be granted only if the complete product is returned together with 
the original invoice / cash ticket issued to the consumer by the retailer.

8. Some Useful Information about Blood Pressure

What is Blood Pressure?

Blood pressure is a measure of the force of blood flowing against the walls of the 
arteries. Arterial blood pressure is constantly changing during the course of the 
heart’s cycle.
The highest pressure in the cycle is called the Systolic Blood Pressure; the lowest is 
the Diastolic Blood Pressure. Both pressures, the Systolic and Diastolic, are 
necessary to enable a physician to evaluate the status of a patient’s blood pressure.

What is Arrhythmia?

Arrhythmia is a condition where the heartbeat rhythm is abnormal due to flaws in the 
bio-electrical system that drives the heartbeat. Typical symptoms are skipped 
heartbeats, premature contraction, an abnormally rapid (tachycardia) or slow 
(bradycardia) pulse.

Why is it a Good Thing to measure Blood Pressure at Home?

Many factors such as physical activity, 
anxiety, or the time of day, can influence your 
blood pressure. A single measurement may 
not be sufficient for an accurate diagnosis.
Thus it is best to try and measure your blood 
pressure at the same time each day, to get 
an accurate indication of any changes in 
blood pressure. Blood pressure is typically 
low in the morning and increases from afternoon to evening. It is lower in the 
summer and higher in the winter.

How is Hypertension related to Stroke?

Hypertension (high blood pressure) is the key risk factor for Stroke.
It is estimated that amongst hypertensive patients, effective treatment would 
prevent 1 in 4 haemorrhagic strokes (bleeding around the brain).
Hypertension guidelines have endorsed the use of Home Blood Pressure 
Monitoring in addition to the measurements in physicians’ offices to help manage 
hypertension effectively.
 

References to above medical claims are available upon request.

Made in Vietnam

Error Display

Cause

Solution

Irregular heartbeats are 
detected.

Remove the arm cuff. Wait 2 - 3 
minutes and then take another 
measurement. Repeat the steps 
in section 3.3. If this error 
continues to appear, contact 
your physician.

Movement during measurement.

Carefully read and repeat the 
steps in section 3.3.

Arm cuff is applied too loosely.

Apply the arm cuff tighter.
Refer to section 3.1.

The batteries are low.

Recommend to replace the 
batteries with new ones ahead 
of time.
Refer to section 2.1.

The batteries are depleted.

Replace 4 batteries with new 
ones at once.
Refer to section 2.1.

Air plug disconnected.

Insert the plug securely.
Refer to section 3.1.

Arm cuff is applied too loosely.

Apply the arm cuff tighter.
Refer to section 3.1.

Air is leaking from the arm cuff.

Replace the cuff with a new one.
Refer to section 5.3.

Movement during measurement 
and the arm cuff has not been 
inflated sufficiently.

Repeat measurement. Remain 
still and do not talk during 
measurement.
Refer to section 3.3.

If “E2” appears repeatedly, 
inflate the cuff manually until it is 
30 to 40 mmHg above your 
previous measurement result.
Refer to section 3.3.

The arm cuff was inflated 
exceeding the maximum 
allowable pressure, and then 
deflated automatically.

Do not touch the arm cuff and/or 
bend the air tube while taking a 
measurement. Do not inflate the 
arm cuff more than necessary.
Refer to section 3.3.

Movement during measurement. Repeat measurement. Remain 

still and do not talk during 
measurement.
Refer to section 3.3.

Movement during measurement.

Clothing is interfering with the 
arm cuff.

Remove any clothing interfering 
with the arm cuff.
Refer to section 3.1.

Device error.

Contact your OMRON retail 
outlet or distributor.

Problem

Cause

Solution

The measurement 
result is extremely 
high (or low).

Arm cuff is applied too 
loosely.

Apply the arm cuff tighter. 
Refer to section 3.1.

Movement or talking during 
measurement.

Remain still and do not talk 
during measurement.
Refer to section 3.3.

Clothing is interfering with 
the arm cuff.

Remove any clothing 
interfering with the arm cuff.
Refer to section 3.1.

Arm cuff pressure 
does not rise.

The air connector is not 
securely connected into the 
air jack.

Make sure that the air tube 
is connected securely. 
Refer to section 3.1.

Air is leaking from the arm 
cuff.

Replace the arm cuff with a 
new one. 
Refer to section 5.3.

Arm cuff deflates too 
soon.

The arm cuff is loose.

Apply the cuff correctly so 
that it is firmly wrapped 
around the arm. 
Refer to section 3.1.

Cannot measure or 
the results are too low 
or too high.

The arm cuff has not been 
inflated sufficiently.

Inflate the cuff so that it is 30 
to 40 mmHg above your 
previous measurement 
result.
Refer to section 3.3.

Nothing happens 
when you press the 
buttons.

The batteries are depleted.

Replace 4 batteries with 
new ones.
Refer to section 2.1.

The batteries have been 
inserted incorrectly.

Insert the batteries with the 
correct (+/-) polarity.
Refer to section 2.1.

Other problems.

• Press the START/STOP button and repeat 

measurement.

• Replace the batteries with new ones.
If the problem continues, contact your OMRON retail outlet 
or distributor.

Arm cuff

AC adapter 

Arm circumference

22 - 42 cm

HEM-FL31

AC ADAPTER-S

(60240HW5SW)

AC ADAPTER-UK

(60240H7000SW)

Product category

Electronic Sphygmomanometers

Product description

Automatic Upper Arm Blood Pressure Monitor

Model (code)

M3 Comfort (HEM-7134-E)

Display

LCD Digital Display

Measurement 
method

Oscillometric method

Measurement range

Pressure: 0 to 299 mmHg 
Pulse: 40 to 180 beats/min.

Accuracy

Pressure: ±3 mmHg 
Pulse: ±5% of display reading

Inflation

Fuzzy-logic controlled by electric pump

Deflation

Automatic pressure release valve

Memory

60 measurements with date and time for each user (1 and 2)

Rating

DC6V   4W

Power source

4 “AA” batteries 1.5V or optional AC adapter
(AC ADAPTER-S, INPUT AC100-240V 50/60Hz 0.12A)
(AC ADAPTER-UK, INPUT AC100-240V 50/60Hz 15VA)

Battery life

Approx. 1000 measurements (using new alkaline batteries)

Applied part

= Type BF

Protection against 
electric shock

Internally powered ME equipment (When using only the 
batteries)

= Class II ME equipment (Optional AC adapter)

Operating 
temperature / 
humidity / 
air pressure

+10 to +40°C / 30 to 85% RH / 700 to 1060 hPa

Storage 
temperature / 
humidity / 
air pressure

-20 to +60°C / 10 to 95% RH / 700 to 1060 hPa

IP classification

IP 20

Weight

Monitor: Approx. 300 g without batteries
Arm cuff: Approx. 163 g

Outer dimensions

Monitor: Approx. 107 (w) mm x 79 (h) mm x 141 (l) mm
Arm cuff: Approx. 145 mm x 532 mm

Cuff circumference

22 to 42 cm

Cuff / Tube material

Nylon, polyester, polyvinyl chloride

Package contents

Monitor, arm cuff, instruction manual, storage case, 
battery set, blood pressure pass

Important information regarding Electro Magnetic Compatibility (EMC)

With the increased number of electronic devices such as PC’s and mobile (cellular) 
telephones, medical devices in use may be susceptible to electromagnetic 
interference from other devices. Electromagnetic interference may result in 
incorrect operation of the medical device and create a potentially unsafe situation.
Medical devices should also not interfere with other devices.

In order to regulate the requirements for EMC (Electro Magnetic Compatibility) with 
the aim to prevent unsafe product situations, the EN60601-1-2:2007 standard has 
been implemented. This standard defines the levels of immunity to 
electromagnetic interferences as well as maximum levels of electromagnetic 
emissions for medical devices.

This medical device manufactured by OMRON HEALTHCARE conforms to this 
EN60601-1-2:2007 standard for both immunity and emissions.
Nevertheless, special precautions need to be observed:

• Do not use mobile (cellular) telephones and other devices, which generate strong 

electrical or electromagnetic fields, near the medical device. This may result in 
incorrect operation of the device and create a potentially unsafe situation. 
Recommendation is to keep a minimum distance of 7 m. Verify correct operation 
of the device in case the distance is shorter.

Further documentation in accordance with EN60601-1-2:2007 is available at 
OMRON HEALTHCARE EUROPE at the address mentioned in this instruction 
manual.
Documentation is also available at www.omron-healthcare.com.

Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)

This marking shown on the product or its literature, indicates that it 
should not be disposed of, with other household wastes at the end 
of its working life. To prevent possible harm to the environment or 
human health from uncontrolled waste disposal, please separate 
this product from other types of wastes and recycle it responsibly to 
promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this 
product, or their local government office, for details of where and how they can 
return this item for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of 
the purchase contract. This product should not be mixed with other commercial 
wastes for disposal. 

Manufacturer

OMRON HEALTHCARE Co., Ltd.

53, Kunotsubo, Terado-cho, Muko, KYOTO,
617-0002 JAPAN

EU-representative

OMRON HEALTHCARE EUROPE B.V.

Scorpius 33, 2132 LR Hoofddorp, 
THE NETHERLANDS
www.omron-healthcare.com

Production facility

OMRON HEALTHCARE MANUFACTURING VIETNAM CO., LTD.

No.28 VSIP II, Street 2, Vietnam-Singapore Industrial Park II, 
Binh Duong Industry-Services-Urban Complex, 
Hoa Phu Ward, Thu Dau Mot City, 
Binh Duong Province, Vietnam

Subsidiaries

OMRON HEALTHCARE UK LTD.

Opal Drive, Fox Milne, Milton Keynes, MK15 0DG, UK
www.omron-healthcare.com

OMRON MEDIZINTECHNIK HANDELSGESELLSCHAFT mbH

Gottlieb-Daimler-Strasse 10, 68165 Mannheim, GERMANY
www.omron-healthcare.com

OMRON SANTÉ FRANCE SAS

14, rue de Lisbonne, 93561 Rosny-sous-Bois Cedex, FRANCE
www.omron-healthcare.com

Example: fluctuation within a day (male, 35 years old)

mmHg

200

150

100

50

6

12

18

24

Upper curve: systolic blood pressure
Lower curve: diastolic blood pressure

Time of day

Reviews: