9
TROUBLESHOOTING TIPS
Problem
Probable Cause
How to Correct
No data is
transferred.
Software is not installed or it has
not been started.
Refer to your device’s
Instruction Manual.
The NFC Communication Tray is
not connected properly.
Connect the NFC
Communication Tray properly.
The communication area mark
on the device is not aligned
to the mark on the NFC
Communication Tray.
Match the marks on the device
and the NFC Communication
Tray.
Data transfer was attempted near
a magnetic source.
Transfer data in a location not
affected by an electromagnetic
interference.
NOTES:
•
Ensure that the USB cable is plugged into the USB 2.0 (USB 1.1) port when
connecting the unit to the PC. Currently, a USB 3.0 port is not supported. Some
PCs may have both USB 3.0 and USB 2.0 ports. Always use the USB 2.0 port
even on such PCs.
•
If the data transfer is still not working after trying the above troubleshooting
tips, there may be a product failure occurring. For failure of the product, please
contact the Omron Healthcare
’
s Customers Service.
