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4. Error Messages and Troubleshooting
4.2
Troubleshooting
Problem
Cause and Solution
No power.
No display appears on the monitor.
Replace all batteries with new ones.
Check the battery installation for proper placement of the
battery polarities. Refer to section 2.1.
Measurement values appear too high or too low.
Blood pressure varies constantly. Many factors including
stress, time of day, and how you wrap the cuff, may affect your
blood pressure. Review the section 1.2 and section 3.3.
Connection failure.
Data cannot be sent.
The destination device is too far away from the monitor. After
checking that there are no sources of interference nearby,
move the device to a distance within 16 ft. (5 m) of the monitor.
The
Bluetooth
®
function on the destination device is turned
off. Turn the on the
Bluetooth
®
function and try sending the
data again.
The
Bluetooth
®
function on the monitor is not turned on.
Press the
button, turn on the
Bluetooth
®
function and try
sending the data again.
Pairing has not been completed. Perform pairing.
Refer to "To Pair This Device With a Smartphone" in section
3.4 or visit the "Help" section in the Omron Wellness app for
further help in pairing your smart device.
The blood pressure monitor is not ready, follow the step “1.
Press the connection button.” in “ Setting the Date and Time”.
The application on the destination device is not ready. Check
the application then try sending the data again.
Refer to "To Pair This Device With a Smartphone" in section
3.4.
If the Err symbol still lights after checking the application,
contact customer service.
