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10. Troubleshooting
1) IF THE POWER LED DOES NOT COME ON.
Make sure the power supply cables are securely plugged into the printer, the adapter,
and the power outlet. Also, make sure that power is supplied to the power outlet. If the
outlet is controlled by a switch or timer, use another outlet.
2) IF THE POWER LED IS ON BUT PAPER DOES NOT FEED.
This may be a head jam condition, first turn off the printer and make sure there is no
paper stuck in the mechanism. Do not use force or a sharp object to remove the
jammed paper.
3) IF THE PAPER IS NOT FEEDING PROPERLY.
If the printout looks squashed, make sure that the paper roll moves freely on the paper
holder. If the paper is wrinkled on the edges, the roll may not be loaded correctly. In that
case remove the paper and reload.
4) IF THE PRINTER SOUNDS LIKE IT IS PRINTING BUT NOTHING IS PRINTED
Make sure a ribbon cartridge is installed properly that is not worn out. Please note that
the ribbon needs to be in front of the paper.
If the printout is faint, turn the knob on the cartridge in the direction of the arrow. Also,
see if the knob turns when the FEED button is pushed, if it does not, then the advance
gear on the ribbon or the mechanism may be defective or worn out.
5) IF THE PRINTER DOES NOT COMMUNICATE WITH THE HOST.
Run the self test to check that the printer works properly. If the self test does not work
contact your dealer or qualified service person. If the self test works properly, check the
following:
A. You are using the right interface cable.
B. The connection on both ends of the cable between the printer and the host.
C. The data transmission setting may be different between the printer and the
host. Use the SET-UP instructions to change the settings, if necessary.
6) IF A LINE OF DOTS IS MISSING IN THE PRINTOUT.
The print head may be damaged. Contact your dealer or qualified service person.
