35
7
Troubleshooting and Updates
VOLT is solidly built, with rigorously tested hardware and software. Nonetheless, no electronic
equipment is immune from occasional problems. These pages will help you identify which ones
can be fixed quickly and locally, and which may require contacting us.
In an emergency, you can reach our Support Team anytime, by c1 (216) 622-0247.
VOLT includes factory diagnostics available on the Remote Control’s
Configuration
tab. When
contacting customer support, you may be instructed how to retrieve important information so it
can be read or emailed to us for analysis.
For billing questions or other non-emergency technical questions, email
Support@TelosAlliance
.
com or call +1 (216) 241-7225 between 9:00 AM - 5:00 PM USA Eastern Time, weekdays.
There’s full contact information at the end of this chapter, and at the end of this manual.
Features and operations of VOLT are determined largely by software. Telos strives to provide
the most stable and feature-rich software available. We encourage you to check for software
updates from time to time by visiting our website or by contacting us directly.
Contacting Us…
By Phone/Fax
You can reach our 24/7 Support Team in emergencies by c1(216) 622-0247. For billing
questions or other non-emergency technical questions, call +1 (216) 241-7225 between 9:00
AM to 5:00 PM USA Eastern Time, Monday through Friday.
By Email
Non-emergency technical support is available at
.
By Web
The Telos Web site has a variety of information that may be useful for product selection and
support. The URL is
TelosAlliance.com
. See the
Omnia
section for VOLT news and updates.
Summary of Contents for Volt
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