The unit boots up normally, but there is no audio output. What should I
check?
First, verify that there is audio appearing on both the input and output meters. If the metering looks
normal, check to see if there is audio in the front panel headphone jack. If audio is present in the
headphones, make sure your output connections are good.
If there is no metering activity, go to Omnia.9sg > Stereo Generator > Input Selection and Omnia.9sg
> Stereo Generator > Input Adjustment menus and verify your input source is properly set. You should
also verify there is audio present on the cable(s) feeding audio into the unit.
It sure is noisy when it starts up!
When Omnia.9sg first powers up it does so with its fans set to full speed. Once up and running, fan speed
will be automatically controlled to keep the unit operating in the optimum temperature range.
I have set the unit up on my network but I cannot “ping” it. Why?
This is normal as network security is accomplished via a whitelist that is initially set up from the front
panel in the same manner as Omnia.7 and Omnia.9.
Navigate to System > System Configuration > HTTP Access and add the IP address/addresses of
computers that need to access Omnia.9sg’s HTTP server on Port 7380. Begin adding your IP addresses
to the whitelist in the “IP 2” box, as “IP 1” is for use by the front panel.
The HTTP server can be used to download the remote client software from the unit and for advanced
scripting functions. Once downloaded, the remote client software itself does not require additional security
access.
The diversity delay is turned off, but there a lot of delay through the unit. Can
this be reduced?
No. The degree of latency is normal and integral to the the processing algorithms. In applications where
analog FM and HD are broadcast, this should not be an issue as the analog audio must be delayed to
match the digital audio.
Obtaining Service
Before contacting Omnia Customer Support, please have the serial number of the unit (located on a small
barcode sticker on the rear panel) and a description of the symptoms/problems ready for the technician.
All units being returned for service MUST have a Return Authorization Number (RA) assigned to them
first.
Units shipped without an RA number will experience delays in service. Be sure to write the RA
prominently on the box on or near the shipping label.
Whenever possible, return Omnia.9sg in its original shipping carton with original packing materials. This
will provide the best protection possible during shipping. Remember, damaged caused by improper
packaging is not covered under warranty.
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