Omega VSJ843Q, User Manual, Page: 31 / 116

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TROUBLESHOOTING
Please troubleshoot using the details below before contacting Omega Customer Service
for repair or service. When contacting Omega for after-sales service, please have the
manufacturer’s serial number or bar code available.
The Appliance Does Not Work
• Make sure the power cord is plugged in correctly.
• Make sure the hopper is assembled correctly. If the hopper is not locked into place,
the appliance will not operate.
• Make sure the appliance is assembled according to the instructions in this manual.
Refer to the instructions.
• If the appliance still does not work, please contact Omega Customer Service for
additional support.
The Hopper Does Not Open
• If there is a lot of pulp inside the chamber, press [On] to release the excess pulp.
• Check the appliance for any foreign substance or solid objects including seeds.
• Press [Rev] button to push up stuck ingredients.
• Do not attempt to open by force. If the hopper still does not open, please contact
Omega Customer Service for additional support.
The Appliance Stops During Normal Operation
• Check for large pieces of food stuck in the appliance.
• Refer to the manual “If the Auger Stops Working” and follow the guideline for the
[Rev] button.
• If the appliance still does not work, please contact Omega Customer Service for
additional support.
Fine Lines or Scratch Marks around the Auger
• This is normal. Do not be concerned. These are molding marks resulting from the
normal manufacturing process.
Juice Leaks Over the Base
• Check for an excessive amount of ingredients in the hopper chute.
• If you try to juice a large amount of food compared to the pulp outlet, the packing will
be slightly pushed away. Juice may leak out of the gap.
• Do not force too much food into the juicer. Push food gradually for extraction.
• Check to make sure the juice flap is closed.
Juicer Shakes when In-Use
• This is normal as the auger rotates. It is not a malfunction. Hard ingredients such as
carrots, potato, radish, beets, etc. may cause shaking more so than soft ingredients.
• Depending on the firmness of the ingredient, there may be a more pronounced
shaking of the motor.
• Slight shaking may be caused by the motor.
CONTACT US:
Customer Service: 1-800-633-3401
Online: www.OmegaJuicers.com/contact-omega-juicers