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Appendix B – How To Get Assistance
OMG-USB-485-1
Page
11
Appendix B - How To Get Assistance
1.
Read this manual thoroughly before attempting to install the
adapter in your system.
2.
When calling for technical assistance, please have your user
manual and current adapter settings. If possible, please have the
adapter connected in a computer ready to run diagnostics.
3.
Visit Omega’s website at
www.omega.com
for the latest software
updates and newest manuals.
4.
Technical support is available Monday through Friday from 8:30
a.m. to 6:00 p.m. Eastern time. Technical support can be reached at
1-800-DAS-IEEE.
RETURN AUTHORIZATION MUST BE OBTAINED FROM OMEGA BEFORE
RETURNED MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN
BE OBTAINED BY CALLING OMEGA CUSTOMER SERVICE AND
REQUESTING AN AUTHORIZED RETURN (AR) NUMBER.