TROUBLESHOOTING
IMPORTANT: If your appliance appears not to be operating correctly, turn off the appliance at the
switch and then contact the Service Department.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
The appliance must be accessible for a qualified person to perform any necessary repair.
To replace the globe (220‐240V AC, 10W E14), first turn the appliance off and unplug from the power source.
Remove the drip tray. Push the clear cover towards the back of the appliance and remove. Unscrew the globe and
replace. Align the cover with the mounting and pull forward to clip in place. Replace the drip tray.
6
PROBLEM
POSSIBLE CAUSE
Appliance does not operate.
Not plugged in.
The circuit breaker tripped or a blown fuse.
Compressor turns on and off
frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is open too often, or not fully closed.
The temperature control is not set correctly.
The door gasket does not seal properly.
The appliance does not have the correct clearances.
The appliance has recently been disconnected for a period of time. Four hours are
required for the appliance to cool down completely.
Temperature inside the appliance is
too warm.
Temperature control is set too warm. Turn the control to a cooler setting and allow
several hours for the temperature to stabilize.
Door is kept open too long or opened too frequently. Open the door less.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait until the
appliance has had a chance to reach its selected temperature.
The appliance has recently been disconnected for a period of time. Four hours are
required for the appliance to cool down completely.
Temperature inside the appliance is
too cold.
Temperature control is set too cold. Turn the control to a warmer setting and allow
several hours for the temperature to stabilize.
Popping or cracking sound when
compressor comes on.
Metal parts undergo expansion and contraction, as in hot water pipes. This is
normal. Sound will level off or disappear as freezer continues to run.
Bubbling or gurgling sound, like water
boiling.
Refrigerant (used to cool appliance) is circulating throughout the system. This is
normal.
Vibrations.
Check to assure that the appliance is level.
Floor is uneven or weak. Appliance rocks on the floor when it is moved slightly. Be
sure floor can adequately support appliance. Level the appliance by adjusting the
adjustable feet.
The appliance is touching the wall. Re‐level the appliance and move it from the wall.
See “Installation Instructions”.
Moisture forms on inside freezer
walls.
Weather is hot and humid, which increases internal rate of frost build‐up. This is
normal.
Door is slightly open.
Door is kept open too long, or is opened too frequently. Open the door less often.
The door is not sealed properly.
Moisture forms on outside of
appliance.
Door is slightly open, causing cold air from inside the freezer to meet warm moist air
from outside.
The door will not close properly.
The appliance is not level.
The gasket is dirty.
