Appendix B - How To Get Assistance
OMG-ULTRA-485-PCI
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10
Appendix B - How To Get Assistance
Please refer to Troubleshooting Guide prior to calling Technical Support.
1.
Begin by reading through the Troublesooting Guide in Appendix A. If assistance is still needed please
see below.
2.
When calling for technical assistance, please have your user manual and current adapter settings. If
possible, please have the adapter installed in a computer ready to run diagnostics.
3.
Omega Engineering maintains a web page on the Internet. Our home page address is
http://www.omega.com
. The latest software updates, and newest manuals are available via our web
site.
4.
Technical support is available Monday to Friday from 8:30 a.m. to 6:00 p.m. eastern time. Technical
support can be reached at 1-800-DAS-IEEE.
Return Authorization Must Be Obtained From Omega Engineering Before Returned Merchandise Will Be
Accepted. Authorization Can Be Obtained By Calling Omega Engineering Customer Service And Requesting
An Authorized Return (AR) Number.
