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C. TROUBLESHOOTING DAVINCI SYNCHRONIZATION
When installing the PC synchronization software, notice that there are
various options available to you. Among the programs that you can
install are DVLink and CompanionLink. The following Q/A might answer
some of the questions or issues you may encounter during installation
or synchronization.
Q1: When DVSync attempts to load, the error message “Unable to
open COM xxx” appears on the computer. What does this prompt
mean?
A1: This prompt means the communication port you have chosen is
either in use by another device (mouse, camera, modem, etc.) or that
the port does not exist. During installation the program sets COM 1 as
the default communication port for the synchronization operation. If a
modem or another device is using COM 1, the assigned communication
port must be changed. If you do not know which communication port to
use, follow these steps to find your PC’s communication port(s).
1.
From the desktop, select and double click My Computer, Control
panel, - Modems.
2.
Select and click the Diagnostics tab. The information shown will
be all communications ports recognized by Windows.
Now that you know which communication port is available, you need to
set DVSync to communicate with your PC via that COM port. Single-
click the DVSync icon on the taskbar and select the DVSync Settings
option. Change the COM setting.
