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Customer Service Information
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Product Specifications and Information
Product Name
ErgoPro
Model Number
OLN-ERGOPRO
Seat Depth
16.3”
Max Hip Width
19.7”
Net Weight
45.20 lbs
Gross Weight
51.80 lbs
Weight Capacity
85 lbs - 275 lbs
Height Capacity
5’4” - 6’1”
Customer Service
Wheels
XL Blade Wheels
Base
5-Point Electroplated Steel Wheelbase
Fabric
HD ElastoMesh Back and Seat with soft PU
Coated Armrests
Chair Dimensions
W27.95 x D27.16 x H44.09/49.01 in
Oline Office chairs are warranted for a period of 5 years against:
1. Missing materials from the Product at the time of delivery;
2. Defects in the manufacturing of materials used for the Products at the time of delivery
3. Failure of the Products to correspond with the description in the applicable contract of
sale at the time of delivery; and
4. Major defects in the functional department, such as:
a. Skeletal frame failure
b. Wheel mechanism failure
c. Tilt mechanism failure
d. Gas lift failure
e. Armrest mechanism failure
Subject to the following
Any replacement parts shall be sent to the address of the original purchaser. Replaced parts
may be required to be shipped back to Oline at its discretion. To benefit under this warranty,
Oline must be notified of any defect within 7 days of the occurence of such defect via an
image or video of the defect sent electronically to [email protected], and after inspection
and acceptance by Oline; to the extent permitted under the applicable Federal and State
law of the United States of America, all parts replaced or repaired under this warranty shall
be warranted to the remainder of the designated Warranty Period.
What Our Warranty Does Not Cover
All warranties listed on this page exclude the following where permitted under the
applicated Federal and State law of the United States of America:
1. Excludes normal wear and tear of surfaces that are not attributable to manufacturing,
including but not limited to (a) degradation of upholstery (PU leather/fabric/genuine
leather/mesh), top portion of armrests, pillows, casters exterior or mesh stitching, (b)
damage to plastic coverings, (c) variance of tightness of mechanisms, and (d) excludes
damage from accidents, natural disasters, physical damage from pets, fire, and flood,
and non-manufacturing incidents covered under insurance policies (regardless of
whether you are in possession of the relevant insurance, (e) excludes any variations in
dimensions and color;
2. Any claims for indirect, consequential or incidental losses.
3. Damage to a product that has been modified or altered without the written permission
of Oline;
4. Damage caused to all Oline products during self-assembly due to failure to adhere to
the relevant self-assembly manual instructions provided;
5. Minor misalignments, variations arising out of hand-made workmanship. To ensure your
product enjoyment and safety, and protection under the “Warranty Period”, please
ensure you have Oline assembly and care guidelines for this product, and follow them for
the correct assembly and care for your item. Contact our Customer Service Team to
obtain these guidelines if you do not have them.
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