OLIMEX© 2020
MOD-IO user's manual
7.4 Product support
For product support, hardware information and error reports mail to:
. All document
or hardware feedback is welcome. Note that we are primarily a hardware company and our software
support is limited. Please consider reading the paragraph below about the warranty of Olimex products.
All goods we sell are new, factory fresh and tested before enter our stock. Only very rarely does an
item not function at first use. If this happens, we will do our very best to replace it as long as
the below conditions for return are met.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7
days.
The warranty covers manufacturing defects and faulty components, please note that warranty do not
cover problems due to improper use, over voltage abuse, ESD shock, improper handling etc.
All goods are checked before they are sent out. In the unlikely event that goods are faulty, they
must be returned, to OLIMEX at the address listed on your order invoice.
OLIMEX will not accept goods that have clearly been used more than the amount needed to evaluate
their functionality.
If the goods are found to be in working condition, and the lack of functionality is a result of lack
of knowledge on the customers part, no refund will be made, but the goods will be returned to the
user at their expense.
All returns must be authorized by an RMA Number. Email [email protected] for authorization number
before shipping back any merchandise. Please include your name, phone number and order number in your
email request.
Returns for any unaffected development board, programmer, tools, and cables permitted within 7 days
from the date of receipt of merchandise. After such time, all sales are considered final.
Returns of incorrect ordered items are allowed subject to a 10% restocking fee. What is unaffected?
If you hooked it to power, you affected it. To be clear, this includes items that have been soldered
to, or have had their firmware changed. Because of the nature of the products we deal with
(prototyping electronic tools) we cannot allow returns of items that have been programmed, powered
up, or otherwise changed post shipment from our warehouse.
All returned merchandise must be in its original mint and clean condition. Returns on damaged,
scratched, programmed, burnt, or otherwise 'played with' merchandise will not be accepted.
All returns must include all the factory accessories which come with the item. This includes any In-
Circuit-Serial-Programming cables, anti-static packing, boxes, etc.
With your return, enclose your PO#. Also include a brief letter of explanation of why the merchandise
is being returned and state your request for either a refund or an exchange. Include the
authorization number on this letter, and on the outside of the shipping box.
Please note: It is your responsibility to ensure that returned goods reach us. Please use a reliable
form of shipping. If we do not receive your package we will not be held liable.
Shipping and handling charges are not refundable. We are not responsible for any shipping charges of
merchandise being returned to us or returning working items to you.
Boards which are originally shipped by us in ESD anti-static packing, returned back to us not inside
ESD protective anti-static packing will be considered with void warranty. We will not repair nor
replace such boards.
The full text might be found at
https://www.olimex.com/wiki/GTC#Warranty
for future reference.
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