TM
Syntax
LCD TVs are
evaluated at a distance
of approximately 50 centimeters
(approximately 20 inches) between
the LCD panel and
the eyes of the
user at a
90 degrees viewing angle.
All LCD panels
have been tested to
ensure they
comply with our factory
standards. Our evaluation is
based on the number
of
defective pixels and the
distance between any two
defective pixels. Bright dots
are dots that appear
bright and unchanged in
size when a LCD
TV screen
displays under a black
pattern; dark dots are
dots that appear dark
and
unchanged in size when
a LCD TV
screen is displayed under
pure red, green,
or blue patterns ("defective
pixels"). Adjacent dots
are dots located directly
next to each other
.
Customers are required to
check their LCD panel
immediately after purchase.
To identify
defective pixels, the LCD
panel should be examined
under normal
operating conditions as mentioned
above, preferably in its
native display
resolution, and with a
90 degrees viewing angle.
A LCD
TV will be considered
dead on arrival (D.O.A.)
with regards to defective
pixels on the LCD
panel when any one
of the following criteria
is met:
A total
of 7 defective pixels
including both bright dots
and dark dots are
present (the typical 30"
LCD T
elevision screen has 16.7
million pixels), or
2 or more pairs
of adjacent bright dots
are present, or
3 adjacent bright dots
are present, or
3 adjacent dark dots
are present.
In view of customers'
concerns about dead pixels,
Syntax would like to
address
that defective pixels are
not ultimately avoidable with
the current LCD industry
standard panel manufacturing processes.
We always strive
to improve our
technology and minimize the
chance of occurrence of
defective pixels by
applying strict screening processes
in our factory production
processes.
However, Syntax cannot
guarantee that a return
unit to our customers
will be
100% free of defective
pixels.
For questions, please call
our toll free service
number in the USA
at 888-SYNTAX-8.
Syntax's D.O.A. Policy for LCD TVs for
Defective Pixels on LCD Panels
"At SyntaxGroups, a satisfied
customer is our
most important focus."
Pixels
Policy
(Applicable to the
LCD TV
sold within USA
& Canada only)
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