Oldenbourg group euv-400, Parts And Service Manual

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Customer Survey of Equipment upon Delivery & Start Up
Customer: _____________________________________ Location: _______________________________________
Machine Description: _____________________________________________________________________________
(Model Number Description and Serial Number)
Date Shipped: ________________
Date Arrived: ________________ Dave In Service: _____________
Shipped From: _____________________________
Prepared By: ____________________________________
(Prepared by Customer’s Representative)
Please rate our performance in the following areas with respect to the equipment purchased. Place an “X” or
check mark in the column that best describes your opinion.
Question Poor Good Excellent
Adherence to Delivery Schedules
Correct / Complete Equipment Received
Condition of Equipment Received
Quality of Manuals / Literature
Start-up Assistance
Equipment Performance
Production Quality
Service Support
Other (Please Specify)
If you experienced any problems, were they resolved to the customer’s satisfaction?
Yes __________ No __________
Please indicate below, your overall level of satisfaction with Oldenburg Group Incorporated and its divisions as
a supplier of your equipment. Place an “X” or check mark next to the statement that best fits your opinion.
Rating Description
Completely Satisfied. OGI Exceeded Expectations
Reasonably Satisfied. OGI Met Expectations
Dissatisfied. OGI Did Not Meet Expectations
General Comments: _____________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
____________________________________________________________
Signature: ______________________________________ Date: _______________
OGI Field Representative –
Please FAX completed form to Internal Sales Department Representative at (414) 446 6038