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Page 1: ...pro910 Series User s Guide...
Page 2: ...have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein Th...
Page 3: ...ys 1 to 5 27 MP tray 27 Face down stacker 28 Face up stacker 28 Duplex unit if installed 28 Tray and stacker examples 29 Loading Trays 1 to 5 29 Using the MP Tray 31 Using the stackers 34 Control pane...
Page 4: ...nstalling accessories 61 Troubleshooting 62 General 62 Paper Jams 62 Paper jams printer 62 Open cover paper jam tttttt side cover 62 Open cover paper jam side cover 64 Open cover paper jam top cover 6...
Page 5: ...05 Supplies Life 106 Network 106 Paper Size in Tray 107 System 107 Configuration example monochrome pages printed 108 Print Information 109 Print Information example demonstration page 110 Print Secur...
Page 6: ...the following pages before operating the printer Illustrations Illustrations and components are representative only Your unit may differ slightly from those pictured in this document CAUTION A caution...
Page 7: ...placed on a flat solid surface strong enough to support its weight to prevent any risk of injury Ensure that there is adequate ventilation all around the product to prevent overheating and any risk of...
Page 8: ...ower cable is routed so as not to be damaged or cause a trip hazard If the cable becomes frayed or damaged replace it immediately to prevent any risk of shock Do not twist constrict or knot the power...
Page 9: ...lothing and hair are kept clear of moving parts when printer is in operation to prevent possible risk of injury When the printer cover is open do not touch the fuser unit as you may receive burns Allo...
Page 10: ...plug the mains connector before removing the object Do not introduce foreign objects into the ventilation holes or operate the printer with the rear cover open as electric shock fire and or injuries m...
Page 11: ...medical attention Never attempt to induce vomiting if person is unconscious Take care with toner powder If inhaled move the person to an open area for fresh air Seek medical attention Take care with...
Page 12: ...ck and white for fast and efficient printing of all general purpose documents not requiring color 1200 x 600 dpi dots per inch print resolution for high quality image production showing the finest det...
Page 13: ...ndard on the pro930 Additional paper trays for loading a further 530 sheets at a time to minimize operator intervention or different paper stocks for letterhead stationery alternative paper sizes or o...
Page 14: ...use of its many features Also included are guidelines for troubleshooting and maintenance to ensure that it performs at its best Additionally information is provided for adding optional accessories as...
Page 15: ...RE SUPPLIED CDs Drivers and Utilities Contains drivers and application software for use by a general user Network and Administrator Utilities Contains software for use by system administrators Fiery D...
Page 16: ...left hand side of your screen click on the topic of interest to jump to the required topic If the bookmarks are not available use the Contents on page 3 PRINTING PAGES The whole manual individual page...
Page 17: ...pro910 User s Guide 17 c Pages from and to 3 for the range of pages you specify by entering their page numbers 3 Click on OK...
Page 18: ...PER OVERVIEW OPENING AND CLOSING THE TOP COVER To open the top cover squeeze the top cover handle 1 to release the catch and raise the cover CAUTION To gain access to the inside of the printer ensure...
Page 19: ...r completely Ensure that the cover is securely closed IDENTIFYING MAJOR COMPONENTS The major components of your printer are identified in the graphics below 1 Paper holding arm 2 Top cover face down s...
Page 20: ...pro910 User s Guide 20 9 Top cover handle 10 Face down stacker 11 Power on off switch 1 2 3 4 5 6 7 8 9...
Page 21: ...pro910 User s Guide 21 12 Face up stacker 13 Interface unit 14 Network interface connector 10 11 12...
Page 22: ...15 Parallel interface connector 16 USB interface connector 17 Power connector 18 Ventilation openings 19 Image drum cartridge and toner cartridge Cyan 20 Image drum cartridge and toner cartridge Mage...
Page 23: ...Image drum cartridge and toner cartridge Yellow 22 Image drum cartridge and toner cartridge Black 23 Toner cartridge 24 Image drum cartridge 25 Fuser unit 26 LED heads 27 Belt unit 28 Drum basket hand...
Page 24: ...pro910 User s Guide 24 29 Drum basket 27 28 29...
Page 25: ...st not offset when exposed to the high fuser temperatures used in the printing process Envelopes should be free from twist curl or other deformations They should also be of the rectangular flap type w...
Page 26: ...L 5 82 18 in 64 216 gsm Any Tray Face up Stacker Custom W 3 12 12 91 in L 3 54 18 in 64 300 gsm MP Tray Face up Stacker Banner W Letter width L 18 48 in up to 128 gsm recommended MP Tray Face up Stack...
Page 27: ...ier media weights and special media The multi purpose tray can handle the same sizes as the standard trays but in weights up to 300 g m For very heavy paper stock use the face up paper stacker This en...
Page 28: ...osed the driver setting of Face Down will successfully direct prints to the Face Down stacker The face up stacker can hold up to 200 sheets of 20 lb 75 g m standard paper and can handle stocks up to 3...
Page 29: ...G TRAYS 1 TO 5 Tray 1 is used in the following example 1 Pull out the tray 2 Press the paper rear stopper tab 1 and adjust the tab to the required paper size 3 Fan the paper to be loaded then tap the...
Page 30: ...on the paper guide and adjust the guides 3 for a snug fit to the paper To avoid paper jams Do not leave space between the paper and the guides and rear stopper Do not overfill the paper tray Capacity...
Page 31: ...pro910 User s Guide 31 5 Gently push the tray back into the printer USING THE MP TRAY 1 Squeeze the handle 1 and open the multi purpose tray 1...
Page 32: ...4 Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush 5 Load the paper For single sided printing on letterhead load the paper into the multi purpose tray with...
Page 33: ...nvelopes should be loaded face up with long edge into the printer Do not select duplex printing on envelopes Do not leave space between the paper and the guides Do not exceed the paper capacity of app...
Page 34: ...stacker 1 on the left side of the printer is closed its normal position paper is ejected to the face down stacker on the top of the printer Face up stacker The face up exit path is used for heavy pape...
Page 35: ...pro910 User s Guide 35 2 Flip out the paper support 2 3 Swivel out the paper support extension 3 2 3...
Page 36: ...1 as required for ease of use BUTTONS AND LIGHTS The parts of the control panel are identified and briefly explained below 1 Shutdown Restart button Hold down for more than 2 seconds for a soft shutd...
Page 37: ...ge 5 Up arrow button Enters menu mode and enables upward movement through the displayed list of menu items 6 Down arrow button Enters menu mode and enables downward movement through the displayed list...
Page 38: ...of the display panel show the printer status The bottom of the display panel normally shows a bar chart of the toner usage MENU FUNCTIONS INFORMATION There are three types of menu functions informatio...
Page 39: ...n HELP MODE When an error has occurred press the Help button Information displays that will help you correct the error DISPLAY PANEL MESSAGES The display panel messages supplemented by the Help messag...
Page 40: ...select this menu 4 Press the Up arrow or Down arrow buttons repeatedly until the desired Item is highlighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons re...
Page 41: ...GETTING STARTED This section provides information to help you get started with using your printer PRINTER LOCATION Check that you have sufficient space for access around your printer 60cm 60cm 20cm 8i...
Page 42: ...pro910 User s Guide 42 above your printer TURNING OFF ON TURNING OFF No hard disk drive installed 1 If a hard disk drive is NOT installed use the On Off switch 70cm 28in...
Page 43: ...hard disk drive installed hold down the Shutdown Restart button 1 on the control panel for more than 2 seconds to start the shutdown process 2 When the display panel shows that you can either turn of...
Page 44: ...he printer 1 If the printer is turned off no power use the On Off switch to turn on the printer CHANGING THE DISPLAY LANGUAGE The default language used by your printer for display messages and for rep...
Page 45: ...Print Information is highlighted 4 Press the Enter button to select Print Information 5 Press the Up arrow or Down arrow buttons repeatedly until Configuration is highlighted 6 Press the Enter button...
Page 46: ...This port requires a cable conforming to USB version 2 0 or above The printer may not work if a USB compatible device is connected concurrently with other USB compatible machines When connecting mult...
Page 47: ...printer and computer 3 Turn on the printer and then the computer CONNECTING THE USB INTERFACE Do not connect the USB cable at this time You will be instructed when to connect the USB cable when you r...
Page 48: ...TING THE NETWORK INTERFACE 1 Turn off the printer and the computer 2 Install the Ferrite core to the Ethernet cable as shown CAUTION Do not connect a USB cable into the network interface connector as...
Page 49: ...further details on how to configure the network connection before installing the printer drivers NOTE Administrator s authority is required when installing a network connection USING THE DRIVERS CD I...
Page 50: ...nus For example enter the menu system and follow the path Configuration Supplies Life Cyan Toner The percentage of Cyan Toner remaining is displayed on the display panel and the printer then returns t...
Page 51: ...r cartridge a LED lens cleaner is enclosed with each replacement toner cartridge if printing is showing signs of faded images white stripes or blurred letters You can use a LED lens cleaner or dry sof...
Page 52: ...2 2 With an LED lens cleaner or soft cloth gently wipe each of the four heads 1 Move the cleaner as shown using a clean section of the cleaner with each pass Be careful not to damage the guards 2 3 Cl...
Page 53: ...paper feed rollers if paper jams frequently occur 1 Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed...
Page 54: ...User s Guide 54 3 Remove Tray 1 completely from the printer 4 Gaining access through the gap left by Tray 1 wipe the 3 paper feed rollers 2 with a soft cloth lightly moistened with water 5 Replace Tr...
Page 55: ...pro910 User s Guide 55 6 Return the paper guide plate to its original position and close Tray 1 side cover 7 Turn on the printer...
Page 56: ...1 Follow the correct steps to turn the printer off depending on whether a hard disk drive is installed 2 Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent...
Page 57: ...the printer EMPTYING THE PUNCH CHIP BOX PUNCH UNIT OPTIONAL ACCESSORY When the display panel indicates that the punch chip box is full empty the box as follows 1 Operate the Finisher lever and move th...
Page 58: ...User s Guide 58 2 Pull out the punch chip box being careful to keep it level so as not to spill any chips 3 Discard the chips in an appropriate place 4 Replace the punch chip box carefully into the Fi...
Page 59: ...pro910 User s Guide 59 5 Check that the punch chip box has been replaced correctly then move the Finisher back into position being careful not to trap your fingers...
Page 60: ...ed and spooled printing direct printing of PDFs when collation errors appear adding extra fonts pro910 only second third paper tray to increase paper input capacity high capacity feeder equivalent to...
Page 61: ...se instructions carefully After installation print out a Menu Map Configuration document to check that the installation has been successful NOTE The Finisher and Punch unit must be installed by an aut...
Page 62: ...rint results Display panel messages about paper jams and relevant actions are given in this section while a list of other typical messages and suggested responses is given in Appendix A Display Panel...
Page 63: ...pro910 User s Guide 63 1 Squeeze the catch 1 on Tray 1 side cover and open the cover 2 Holding it by the tab 2 turn the paper guide outward 3 Carefully remove the jammed paper 2...
Page 64: ...pro910 User s Guide 64 4 Put the paper guide back into position and close Tray 1 side cover OPEN COVER PAPER JAM SIDE COVER 1 If the MP Tray is open close it so that the side cover 1 is visible 1...
Page 65: ...pro910 User s Guide 65 2 Pull the release lever 2 and pull open the side cover 3 Carefully remove the jammed paper 2...
Page 66: ...0 User s Guide 66 4 Close the side cover OPEN COVER PAPER JAM TOP COVER 1 Squeeze the top cover handle 1 and open the top cover WARNING Be careful not to touch the fuser unit which is hot after printi...
Page 67: ...any paper on the belt 4 If paper is jammed in the fuser unit push the lock lever 3 in the direction shown to release the unit WARNING Be careful not to touch the fuser unit which may be hot after pri...
Page 68: ...pro910 User s Guide 68 Holding the fuser unit 4 by the handle lift it out of the printer and place it on a flat surface 5 Pull up the jam release levers 5 and remove the jammed paper 4 3 5...
Page 69: ...er s Guide 69 6 Carefully replace the fuser unit into the printer and turn the lock lever 6 in the direction shown to lock the fuser unit 7 If paper is jammed near the paper exit open the face up stac...
Page 70: ...pro910 User s Guide 70 8 Open the side cover paper exit 8 and remove the jammed paper 9 Close the side cover paper exit and then the face up stacker 8...
Page 71: ...pro910 User s Guide 71 10 Return the image drum basket 9 into position and check it is locked 11 Close the top cover and ensure it is latched 9...
Page 72: ...IT IF INSTALLED CHECK DUPLEX UNIT PAPER JAM 1 If a Finisher unit is attached to your printer operate the lever 1 of the Inverter unit to separate the Inverter from the printer 2 Operate the duplex cov...
Page 73: ...pro910 User s Guide 73 3 Carefully remove any jammed paper 4 Operate the levers 3 and pull out the duplex unit 3 3...
Page 74: ...pro910 User s Guide 74 5 Holding the front top cover by the grip 4 push it gently inwards and raise it 6 Remove any jammed paper 4...
Page 75: ...pro910 User s Guide 75 7 In similar manner check for and clear any paper jammed under the rear top cover 8 Replace the two top covers...
Page 76: ...pro910 User s Guide 76 9 Raise the front cover of the duplex unit 10 Push the duplex unit back into position...
Page 77: ...pro910 User s Guide 77 11 If you detached a Finisher unit to gain access to the duplex unit replace the Finisher unit...
Page 78: ...he Help button on the printer control panel to check the number displayed You will need this to be able to clear the paper jam The following paragraphs explain what to do for each of the indicated num...
Page 79: ...pro910 User s Guide 79 2 Operate the Finisher lever 1 and move the Finisher away from the Inverter 3 Open the Finisher top cover 1...
Page 80: ...pro910 User s Guide 80 4 Carefully remove any jammed paper 5 Close the Finisher top cover 6 Move the Finisher back into position and connect it to the Inverter...
Page 81: ...pro910 User s Guide 81 594 597 598 644 646 PAPER JAM IN FINISHER 1 Operate the Finisher lever 1 and move the Finisher away from the Inverter 2 Open the Finisher front cover 2 1 2...
Page 82: ...pro910 User s Guide 82 3 Continue to turn the lower knob 3 clockwise until any jammed paper is completely ejected 4 Remove the ejected paper 5 Close the Finisher front cover 3...
Page 83: ...pro910 User s Guide 83 6 Open the Finisher right side cover 7 Carefully remove any jammed paper 8 Close the Finisher right side cover...
Page 84: ...10 User s Guide 84 9 Move the Finisher back into position and connect it to the Inverter 590 PAPER JAM IN FINISHER PUNCH UNIT 1 Operate the Finisher lever 1 and move the Finisher away from the Inverte...
Page 85: ...pro910 User s Guide 85 2 Move the tab 2 on the right side of the Finisher to align it with the mark 3 3 Open the Finisher top cover 2 3...
Page 86: ...pro910 User s Guide 86 4 Carefully remove any jammed paper 5 Close the Finisher top cover 6 Move the Finisher back into position and connect it to the Inverter...
Page 87: ...o910 User s Guide 87 CHECK INVERTER PAPER JAM 1 Operate the Finisher lever 1 and move the Finisher away from the Inverter 2 Squeeze the recessed handle 2 and open the left side cover of the Inverter 1...
Page 88: ...pro910 User s Guide 88 3 Carefully remove any jammed paper 4 Close the Inverter left side cover 5 Move the Finisher back into position and connect it to the Inverter...
Page 89: ...pro910 User s Guide 89 6 Operate the Inverter lever 3 and separate the Inverter from the printer 7 Open the right side door 4 of the Inverter 3 4...
Page 90: ...pro910 User s Guide 90 8 Remove any jammed paper 9 Close the right side door...
Page 91: ...dia is damp or charged with static electricity Use media that has been stored in appropriate temperature and humidity conditions Your print media is creased or curled Use appropriate media Decurled me...
Page 92: ...e printed page The LED head is dirty Wipe the LED head with a LED lens cleaner or with a soft cloth The toner is low Replace the toner cartridge Foreign materials may be present in the image drum Repl...
Page 93: ...Paper is moist or dry Use paper stored in proper temperature and humidity conditions Vertical lines appear The image drum cartridge is damaged Replace the image drum cartridge The toner is low Replace...
Page 94: ...f the letters is smudged The LED head is dirty Wipe the head with LED lens cleaner or with a soft cloth Toner comes off when it is rubbed The thickness and type of the paper are incorrectly set Set th...
Page 95: ...pro910 User s Guide 95 2 Turn the knob in the direction indicated until the colored indicator appears 3 Remove any paper that awaits stapling in the paper ejection area...
Page 96: ...pro910 User s Guide 96 4 Pull out the staple unit 5 Turn the knob in the direction indicated to move the stapler to the front...
Page 97: ...pro910 User s Guide 97 6 Grip both sides of the staple cartridge pull it up and remove it 7 Raise the staple cartridge gate 8 Remove all staples that are emerging from the staple case...
Page 98: ...e 98 9 Return the staple cartridge gate to its original position 10 Replace the staple cartridge 11 Ensure that the staple cartridge is securely installed back into the staple unit then push the stapl...
Page 99: ...pro910 User s Guide 99 12 Close the Finisher front cover being careful not to trap your fingers...
Page 100: ...ec Color Memory 512 MB pro910 1GB pro930 Paper input at 20 lb 75 g m Trays 1 5 530 sheets Letter each MP Tray 230 sheets Letter Paper weight 64 300 g m2 Paper output Face down stacker 500 sheets Face...
Page 101: ...780W typical Standby 600 W maximum 200 W typical Power save 34 W Operating environment Operating 50 90 F 20 80 RH Off 32 110 F 10 90 RH Noise level Operating 54dBA maximum Standby 42dBA maximum Power...
Page 102: ...essory Invalid Data Press ONLINE Button Invalid data has been received by the printer Press the ONLINE button to clear this warning Change Paper in tttttt mmmmmm pppppp Press ONLINE button Please see...
Page 103: ...paper jam has been cleared Open tttttt side cover to check for additional paper You can access help details by pressing the HELP button Check Image Drum cccccc Please see HELP for details Check that...
Page 104: ...ommand that can be executed to display or print a status or setting value Emboldened values followed by an A denote default values associated with locations where A4 is default paper size Emboldened v...
Page 105: ...Color Page nnnnnn Displays number of color printed pages converted to Letter equivalent Monochrome Page nnnnnn Displays number of monochrome printed pages converted to Letter equivalent Traym nnnnnn...
Page 106: ...ercentage where xxxx can be Cyan Magenta Yellow Black n nK indicates the capacity of the toner cartridge being used ITEM VALUE DESCRIPTION Printer Name xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx Displays printer...
Page 107: ...m Displays detected paper size of Traym MP Tray Similar to values for Traym Displays detected paper size of the MP Tray ITEM VALUE DESCRIPTION Serial Number xxxxxxxxxxxxxxx Displays serial no of the p...
Page 108: ...ns repeatedly until Print Page Count is highlighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons repeatedly until Monochrome Page is highlighted 7 Press the...
Page 109: ...t of jobs stored on the Hard Disk if installed PS Font List Execute Prints PostScript font list PCL Font List Execute Prints PCL emulation font list IBM PPR Font List Execute Prints IBM PPR emulation...
Page 110: ...w button and press them repeatedly until the Print Information menu is highlighted 3 Press the Enter button to select this menu 4 Press the Up arrow or Down arrow buttons repeatedly until Demo page is...
Page 111: ...there are printable files Print When you select Print Set Collating Amount is displayed to enable you to specify a number of copies After specifying the number of copies press Enter to print all jobs...
Page 112: ...ay Specifies a feed tray Indicated only when Tray2 5 implemented Auto Tray Switch ON OFF Sets the automatic tray switch function Tray Sequence Down Up Paper feed tray Specifies selection order priorit...
Page 113: ...ection as paper movement Media Type Plain Letterhead Transparency Bond Recycled Card stock Rough Glossy User Type1 User Type2 User Type3 User Type4 User Type5 Sets the media type for Traym User Type1...
Page 114: ...here m is in range 1 to 5 similar arrangement for all trays Legal 14 Paper Legal 14 Legal 13 5 Sets the length of the legal paper in Traym Change this to Legal 13 5 if that is the standard legal size...
Page 115: ...Monarch Envelope DL Envelope Landscape Postcard Double postcard C5 C4 Envelope Index Card Sets paper size for MP Tray X Dimension 3 8 3 A 8 5 L 12 9 inch 76 210 A 216 L 328 mm Sets Custom paper width...
Page 116: ...y Media Weight Auto Light Medium Light Medium Medium Heavy Heavy Ultra Heavy 1 Ultra Heavy 2 Ultra Heavy 3 Ultra Heavy 4 Sets the media weight for MP Tray Tray Usage Normal Tray Tray selection switchi...
Page 117: ...atically clear when a new print job is received Auto Continue ON OFF Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs Manual Timeout OFF 30 sec 60 sec If...
Page 118: ...mmed Error Report ON OFF ON prints an error report during the occurrence of an internal error This item is valid only for PS and PCLXL Print Position Adjust X Adjust 0 00 0 25 2 00 2 00 0 25 mm 0 00 0...
Page 119: ...1 in During the flip side printing of duplex printing adjusts the location of the whole printing image 0 25 mm 0 01 in interval parallel to the direction of paper movement i e vertically Paper Black S...
Page 120: ...ite horizontal dotted line a significantly faded image or other such a problem that occurs in results printed on transparencies Decrement setting when a white horizontal dotted line or a snowy image o...
Page 121: ...3 2 1 Corrects print result variations caused by differences in temperature and humidity environment or print density or frequency This setting must be changed when print quality varies by printed re...
Page 122: ...n to exit menu mode and return to the ready to print status MENUS EXAMPLE 2 MP TRAY PAPER SIZE To set paper size in the MP Tray 1 Ensure that the display panel indicates that the printer is ready to p...
Page 123: ...edly to move through the range of paper sizes until the required size is highlighted 11 Press the Enter button to select this value 12 Check that an asterisk appears beside the chosen size 13 Press th...
