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5

Troubleshooting

Clearing Multi-Page Paper Jams

If a clump of 10 or more pages has jammed in the printer,
removing the paper tray will not allow sufficient clearance to
extract it. To correct such a paper jam:

1. Follow steps 1 through 4 under “If the Trailing Edge is Not

Accessible” (see pages 36-37).

2. Remove the top cover:

a. Open the cover about half way, then press against the

side to disengage the pin from the hole.

b. Slide the pin at the other end out of its hole and lift the

cover off.

3. Make sure that the printhead is in the left-most position. If

not, press the Cartridge Change/Clean button ( ).

4. Remove the Star Wheel bar:

a. Press in firmly at either end to disengage the latch tabs.

b. Pivot the bar back and lift it out.

Summary of Contents for OJ2500

Page 1: ...User s Guide OKIJET 2500...

Page 2: ...ENERGY STAR is a registered trademark of the US EPA IBM is a registered trademark of International Business Machines Corporation Microsoft MS DOS and Windows are either registered trademarks or tradem...

Page 3: ...5 On Line Help 15 Printing from Windows 3 1 or Windows for Workgroups 3 11 Applications 15 Printing from Windows 95 Applications 15 Checking Printer Settings 16 To Open the OKIJET 2500 Printer Setup D...

Page 4: ...Transparency Specifications 50 Card Specifications 50 Iron on Transfer Media Specifications 50 Section 7 Customer Support Service 51 Getting Support and Service 51 Your Dealer 51 Okidata Information...

Page 5: ...e it is well ventilated Do not use your printer near water or spill liquid of any kind into it Be certain that your power source matches the rating listed on the back of the printer If you are not sur...

Page 6: ...ely and follow the procedures in Section 7 for having your printer serviced These are some of the things to look for The power cord or plug is frayed or damaged Liquid has been spilled into the housin...

Page 7: ...creen Versatile Paper Labels Transparencies Cards Envelopes Iron on Transfer Media Backed by a 2 Year Warranty with Overnight Exchange Full 2 year warranty with Overnight Exchange providing a replacem...

Page 8: ...lel bi directional interface cable such as Okidata 70000803 RemovethePackingMaterial Remove the tape securing the top cover then open the cover and remove the pieces of packing tape inside Select a Lo...

Page 9: ...thead Storage Box Power Cord Socket Parallel Cable Connector Top Cover Paper Guide Lever Output Shelf Output Shelf Power Reset Button Resume FF Button Cartridge Change Clean Button Power LED Error LED...

Page 10: ...2 to 5 seconds 3 Plug the parallel interface cable into the printer and secure it with the wire clips 4 Connect the other end of the cable to the parallel port on the computer and turn on the printer...

Page 11: ...mply with UL and CSA safety regulations you must use a UL listed CSA la belled detachable power cord with a 3 conductor 18 AWG SVT type plug having a grounding type parallel blade and an IEC320 style...

Page 12: ...4 Unpack the printhead Be careful not to touch the printhead nozzles when removing the printhead from the plastic bag Ink will get on your hands and the printhead can become contaminated 1 5 Holding t...

Page 13: ...the printhead insert the black ink cartridge into position 1 and snap it firmly down into place 8 Repeat steps 5 to 7 for each color cartridge matching the color number on the ink cartridges with the...

Page 14: ...dge Change Clean button is pressed try removing and reinstalling the printhead assembly Install the Printhead Storage Box For those who have both the optional high capacity black printhead and the sta...

Page 15: ...ed paper See Selectable Coated designated for inkjet printers Photo quality matte paper Sizes at right Paper Glossy Film backed or paper backed Photo quality glossy paper See Selectable designated for...

Page 16: ...int Quality Plain Paper Hammermill Jet Print Normal or Xerox 4024DP or Color Xpressions High Quality HP Bright White HP Greeting Card Paper Matte Coated HP Premium Ink Jet Paper High Quality Paper Ham...

Page 17: ...rinted facing the back To load envelopes banners and other print media see page 18 ff 4 Slide the paper guide lever to touch the right edge of the paper stack 5 Install the output shelf behind the gre...

Page 18: ...sure that at least 4 sheets of paper are loaded and that the printer is turned on Power LED lit if not press Power Reset button 2 Press and hold the Resume FF button for approximately 2 to 5 seconds u...

Page 19: ...letter wherever d appears in the installation steps Installation on Windows 3 1x For Windows 3 1 or Windows for Workgroups 3 11 1 Start Windows on your computer make sure all other programs are closed...

Page 20: ...ion icon in the OKI OKIJET 2500 program group 2 Select the appropriate location then click Continue 3 Follow the steps of the Electronic Registration utility Installation on Windows 95 1 Start Windows...

Page 21: ...0 control software to Print from Windows applications Manage print jobs Monitor print jobs and print cartridge ink levels Change printer settings and print queue Test the printer On LineHelp The print...

Page 22: ...con 2 Set OKIJET 2500 as the default printer 3 Click Setup The settings you make will apply to all print jobs and all Windows 3 1x based applications In Windows 95 1 Click Start Settings Printers 2 Us...

Page 23: ...2500 window Printing from DOS Applications To print from DOS applications which have the capability of selecting a printer driver 1 Enter your application and set the printer driver to a Hewlett Packa...

Page 24: ...choice and press Enter again 4 Use the tab key to highlight Start Install then press Enter The DOS Control Panel Utility will be installed in the directory you specified If an ERROR message appears ch...

Page 25: ...nst the paper tray flap to the left then move the paper guide lever over to touch the right edge of the envelopes and replace the output shelf 5 Make sure you have envelopes selected as the print medi...

Page 26: ...tray 3 Adjust the paper guides for the width of the banner paper then carefully insert the leading edge of the banner into the paper tray Other Media Transparencies sheets of labels iron on transfer m...

Page 27: ...head can become contami nated and ink which is not easily removed will get on your hands and or clothing 1 Make sure the printer is turned on 2 Press and release the Cartridge Change Clean button 3 Op...

Page 28: ...eak performance remove it from the storage box once a month and use it to print a few demo pages before returning it to the storage box 5 Install the new swapped printhead align the rectangular hole i...

Page 29: ...Clean button is pressed try removing and reinstalling the printhead Replacing the Ink Cartridges Keep the ink cartridges out of the reach of children Do not get the ink near your eyes or mouth Be car...

Page 30: ...The Low Ink lights will all flash indicating that the printhead is removed Do not remove the ink cartridge until you have a replacement cartridge to install 4 Remove the empty ink cartridge from the p...

Page 31: ...ge in the direction of the arrows printed on the seal Do not force the ink cartridge into the printhead 7 Insert the ink cartridge into the printhead and snap it firmly down into position 8 Reinstall...

Page 32: ...press the Resume FF button while turning it back on If the Test page shows nozzles not firing repeat steps 1 and 2 Aligning the Printhead In Windows 3 1 orWindows for Workgroups 3 11 1 Open the Contro...

Page 33: ...onds to 0 8 Click Done and exit back out Transporting the Printer Significant changes in temperature and or pressure can cause leakage in the ink cartridges and the color printhead If such changes wil...

Page 34: ...in the printer during transportation As soon as possible after the move 1 Remove the color printhead from the storage box and reinstall it in the printer If you swapped the color and black printheads...

Page 35: ...use detergent alcohol etc 1 Press and hold the Power Reset button for 2 to 5 seconds to stop the printer s operation 2 Unplug the power cord from the outlet 3 Slightly dampen a soft clean cloth with w...

Page 36: ...30 3 Maintenance...

Page 37: ...and hold for 2 to 5 seconds Reset the printer With the printer on press and release The data remaining in the buffer is cleared Settings permanently stored in the printer memory are retained If the Po...

Page 38: ...o the on line state Cartridge Change Clean Button Function Action Change ink cartridge s With the power on press and release See the label inside the printer cover or the instructions under Replacing...

Page 39: ...nking Non recoverable error contact your service dealer see Section 7 for information on getting service Low Ink Indicators Condition Meaning Off Ink cartridge contains sufficient ink On Cartridge is...

Page 40: ...34 4 Control panel...

Page 41: ...nue the print job If the misfeeds continue flip the paper stack over keeping the print side facing the paper support and press and release the Resume FF button to continue the print job Clearing Paper...

Page 42: ...grasp it then press the Resume FF button for 2 to 5 seconds This frees up the paper so that you can pull it out To continue the print job press the Resume FF button Ifthe Trailing EdgeisNotAccessible...

Page 43: ...at either side of the paper tray until they unsnap then remove the paper tray observing carefully how the tray is installed 4 Remove the jammed sheet of paper from the printer 5 Press in on the feed p...

Page 44: ...Edge is Not Accessible see pages 36 37 2 Remove the top cover a Open the cover about half way then press against the side to disengage the pin from the hole b Slide the pin at the other end out of its...

Page 45: ...dles at either end and push the bar firmly down into place b Pivot the bar forward and press in at either end to reengage the latch tabs 7 Reinstall the top cover insert pin in the hole on one side th...

Page 46: ...page is blank a Remove reinstall printhead print demo page b Demo page still blank press Cartridge Change Clean button for 2 to 5 seconds to clean the printhead Repeat if necessary c Demo page still...

Page 47: ...our software manual to make sure that your software communicates to the interface port to which your printer is connected Interface cable is incorrect You must use an IEEE 1284 compliant parallel bi d...

Page 48: ...ton Printhead has not been correctly installed Remove and reinstall the printhead Carriage position error has occurred 1 Press the Resume FF button to clear the error and eject the paper 2 Ensure that...

Page 49: ...place the ink cartridge White horizontal lines and streaks appear in the printing The printhead nozzles are blocked The printer is connected to a power strip which has been turned off The printer requ...

Page 50: ...cies in the output shelf are not yet dry and new transparencies being printed are causing smearing as they enter the output shelf Remove transparencies from the output shelf as soon as they are printe...

Page 51: ...dges of the paper The paper is not loaded properly More than one type of print media is loaded in the paper tray or the paper loaded is not recommended Make sure that only one type of paper is loaded...

Page 52: ...seated The wrong type of ink cartridge is installed Replace the ink cartridge with a genuine Okidata ink cartridge The cartridge lock lever is not in the locked position Open the top cover and make s...

Page 53: ...Printhead option 128 nozzles Print resolution 1200 x 600 dpi on glossy paper 600 x 600 dpi on plain paper addressable dots per inch Compatibility Microsoft Windows 3 1x Windows 95 PCL3C emulation for...

Page 54: ...Life 5 Coverage Color Printhead 3 000 pages High Capacity Black Printhead Option 1 460 pages Color Ink Cartridges 295 pages Black Ink Cartridge 275 pages Printable area Left Right Top Margins 0 20 inc...

Page 55: ...m2 Common USA Letter 8 x 11 Sizes Legal 8 x 14 Executive 7 x 10 International A4 210 x 297 mm B5 182 x 257 mm Minimum Size 3 9 x 3 9 100 x 100 mm Maximum Size 9 x 14 229 x 356 mm Envelope Specificati...

Page 56: ...igned specifi cally for ink jet printers Sheet Feeder up to 10 transparencies Size USA Letter 8 x 11 International A4 210 x 297 mm Card Specifications Sheet Feeder Up to 10 cards Capacity Weight 90 lb...

Page 57: ...imum charges may vary Proof of purchase is required for warranty work Be sure to retain your purchase documents Okidata Information System Automated Attendant For automated customer support informatio...

Page 58: ...maintenance of your pinrter Availability and installation of printer drivers Customer Support Representatives are not trained to provide assistance with the use of commercial software packages Please...

Page 59: ...i Data do Brasil Ltda Lavalle 1524 Av Leonardo da Vinci 1178 1182 1048 Buenos Aires Argentina Jabaquara Sao Paulo Brazil Phone Fax 541 371 4123 Phone 5511 5589 1518 Touch Tone Fax 5511 5584 0267 requi...

Page 60: ...telephone area code ready Check office supply catalogs or your local stationery store Be sure to ask for genuine Okidata ink cartridges In the US order toll free by phone at 1 800 OKIDATA 1 800 654 32...

Page 61: ...F 10 C you will need to remove the color printhead and the indi vidual ink cartridges before transport Because it is sealed the high capacity black print head can be left in the printer during transp...

Page 62: ...air as possible and seal the bag 4 Place the empty color printhead in the printhead storage box If you have a high capacity black printhead stored in the box remove it and place it in the printer duri...

Page 63: ...57 Transporting the Printer A 2 Make sure paper is loaded then press the Power Reset button to power up 4 Press and hold the Resume FF button for 2 to 5 seconds to run a demo print...

Page 64: ...rence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Plug the unit into an outlet on a circuit diffe...

Page 65: ...roduct shipping prepaid in the original shipping container or equivalent to Okidata or an authorized Okidata service center and assume the risk of loss or damage in transit BEFOREYOU SEND THE UNIT FOR...

Page 66: ...ting one of the service depots listed under Okidata Service Locations on pages 52 and 53 This Limited Warranty applies to all OKIJET 2500 printers The procedure for obtaining service may vary outside...

Page 67: ...HIPMENT failure to do so may result in your being charged a fee for cleaning repairs Overnight Exchange is not available for machines that have been defaced altered or damaged beyond repair When Overn...

Page 68: ...Printer A type printer that heats the ink to a boiling point in a nozzle to form a bubble When the ink expands the ink is projected onto the paper Internal Fonts Fonts which are resident in the print...

Page 69: ...ute stomach contents with several glasses of water Seek medical attention Ink is inhaled Remove person from area of exposure to fresh air Ingredients Water 50 60 Dipropylene glycol 10 15 CAS 7732 18 5...

Page 70: ...al Regulation 40 CFR 261 Dispose of in accordance with all applicable Federal State and Local laws Safe Handling and Use Respiratory Protection None required when used as intended Protective Gloves an...

Page 71: ...s ingested If person is conscious dilute stomach contents with several glasses of water Seek medical attention Ink is inhaled Remove person from area of exposure to fresh air Ingredients Water 40 45 T...

Page 72: ...l Regulation 40 CFR 261 Dispose of in accordance with all applicable Federal State and Local laws Safe Handling and Use Respiratory Protection None required when used as intended Protective Gloves and...

Page 73: ...stomach contents with several glasses of water Seek medical attention Ink is inhaled Remove person from area of exposure to fresh air Ingredients Water 40 45 Dipropylene glycol 10 15 CAS 7732 18 5 CAS...

Page 74: ...ral Regulation 40 CFR 261 Dispose of in accordance with all applicable Federal State and Local laws Safe Handling and Use Respiratory Protection None required when used as intended Protective Gloves a...

Page 75: ...k is ingested If person is conscious dilute stomach contents with several glasses of water Seek medical attention Ink is inhaled Remove person from area of exposure to fresh air Preparation Date June...

Page 76: ...al Regulation 40 CFR 261 Dispose of in accordance with all applicable Federal State and Local laws Safe Handling and Use Respiratory Protection None required when used as intended Protective Gloves an...

Page 77: ...mpatibility 47 Computer connection 11 Connections computer 11 power 4 Control panel 31 33 Control software 15 Customer support 51 52 Cyan ink cartridge 54 D Demo page 11 Dimensions 48 DL envelopes 49...

Page 78: ...output shelf 3 10 specifications 48 support 3 10 Paper capacity 47 Parallel bi directional interface cable 2 11 Parallel cable 2 11 connector 3 11 Parallel interface cable 2 11 Parallel port 2 11 Par...

Page 79: ...3 8 22 Streaks problem solving 43 Support paper 3 10 Swapping printheads 21 23 T T shirt transfer media 50 Temperature operating 48 Test page 26 27 32 Transfer media specifications 50 Transparency spe...

Page 80: ...74 Index...

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