Page: 117
Service Guide ML520/521
Chapter 4 Failure & Repair Analysis
4.2.02 Problem Lists
Technicians frequently request a list of common problems specific to a product. Technical Training Kits
are written before a product is shipped to customers. Therefore, such information is NOT available when a
product is first released.
However, Okidata wants to respond to these requests. Okilink II provides round-table discussions on
technical problems. Errors and corrections in the training materials are listed in the Training Section of
Okilink II. The Technical Service Bulletins (also known as Okidata's Monthly Mail) are available via Okilink
II. Situations that are NOT addressed in the reference documentation, technical service bulletins, or
round-tables may be reported to the Dealer Service and Support Engineers (Contact Technical Support)
or the Technical Training Group. You will receive a response to your message within one business day.
The information on Okilink II is the most accurate and up-to-date technical information available from
Okidata. This is only possible with your assistance. By reporting your suggestions, concerns, and
problems, Okidata can provide the best possible information.
Your cooperation is greatly appreciated. Thank you for your help!
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
