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9. Troubleshooting
A paper jam has occurred while feeding paper from a paper tray.
If paper jams occur frequently, clean the paper feed rollers. For details, refer to "Cleaning the Paper Feed Rollers (Tray
1/Tray 2/Tray 3) (Advanced Manual)".
This procedure uses Tray 1 as an example.
1
Pull out the cassette of the indicated tray.
2
Remove the jammed paper.
If jammed paper cannot be found, check the positions of the paper guides and paper stopper in the cassette and
ensure that paper is correctly loaded.
3
Replace the paper cassette into the machine.
4
Hold the handle (B) and open the scanner unit (a) completely.
If the Error Code is "391", "392", "393"
