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T.37 Option Guide:  English

97

Network Administrator

Service Codes

When a communication error occurs, print the Activity
Report.  Use the report to find the service code for the error.

There are two types of service codes.

·

SMTP

·

POP3

SMTP Error Codes

Here is the format for SMTP communication service codes.

E123

E = SMTP communication

123 = three-digit SMTP error code defined by RFC.

RFC is an Internet “standards” term meaning “Request
For Comment”.   RFCs are documents that define
standards or proposed standard-definitions for network
and Internet operation.  Individual RFCs define specific
aspects of network or Internet operation.

Numbers 900 and above are codes defined specifically for
this Internet Fax.

Summary of Contents for FAX 5780

Page 1: ..._ _ p T 37 Option Guide P N 59338802...

Page 2: ...ght 2002 by Oki Data All Rights Reserved Second Edition January 2002 Written and produced by the Oki Data Training and Publications Department Trademark Information OKI and Oki Data are registered tra...

Page 3: ...Header 16 E mail body text 16 Attachment s TIFF or PDF 16 What Your T 37 Internet Fax Machine Can Do 17 Helpful Hints T 37 18 PSTN Faxing vs Internet Faxing 18 Internet Fax 18 Status of Server 19 Bac...

Page 4: ...ocument 60 Sending to a Pre programmed E mail 61 Sending to a Non Programmed E mail 64 Limitations and Suggestions 64 TIFF or PDF Format 65 General Information 65 Text Attachment 66 Viewing TIFF Files...

Page 5: ...ing Systems 91 Configuring from Network Utilities 91 Configuration 92 Settings 93 User Functions 93 Banner Output 95 Problem Solving 96 End User 96 Option Board Error 96 LAN Data Error 96 Network Prob...

Page 6: ...stand T 37 Internet Fax Operation Overview End User Information Provided Components of an Internet Fax What Your T 37 Internet Fax Machine Can Do Operation Overview End User This section should be use...

Page 7: ...be connected to a 10 BaseT or 100baseTX LAN To make a LAN connection the following information must be configured on this machine Ask your network administrator about these settings an IPAddress Subn...

Page 8: ...s Name DNS Server s IPAddress Host Name e mailAddress These settings are similar to those of popular mail clients such as Netscape Messenger Outlook and Eudora You can start transmission when these se...

Page 9: ...ter a server name only if a DNS server has been configured DNS Server s IP ADDRESS This setting is not required if the SMTP server has been specified by its IPADDRESS ADNS server can convert a server...

Page 10: ...Server s IPAddress POP Server User Name POP Server Password The machine is ready to receive Internet Fax messages when these settings have been configured To receive a fax message the machine will ac...

Page 11: ...er can convert a server name into an IPADDRESS POP Server User Name Enter the user name assigned to this machine for accessing the POPserver POP Server Password Enter the password assigned to this mac...

Page 12: ...e Mode Available ONLY when 600 dpi option is installed User Function 90 IFAX Sender ID User Function 91 Domain Name User Function 92 Return Receipt User Function 93 Receipt Format User Function 94 Sen...

Page 13: ...Warranty Document Option Guide s OKILAN 7100e User s Guide Software Utilities CD ROM Each item is explained below User s Guide The User s Guide provides the information common to all configurations Wa...

Page 14: ...y options for the product series OKI HRS600 600 dpi Transmission This section provides the information about the 600 dpi Transmission option for the product series Handset This section provides the in...

Page 15: ...and manage print devices from your PC on the network Network Print Driver The Network Print Driver enables network printing from your fax machine The Network Print Driver supports only network printi...

Page 16: ...Date information The header may include RE Subject information The header is automatically generated as part of the Internet Faxing process The header defines the format for attachments E mail body te...

Page 17: ...d Telephone Network PSTN send and receive faxes via the Internet print via a Local Area Network LAN act as a network scanner act as a Gateway service act as a convenience copier Important Internet fax...

Page 18: ...ommunication conducted via telephone lines You are probably familiar with PSTN faxing PSTN Faxing requires telephone numbers and telephone lines Internet Faxing is fax communication conducted via the...

Page 19: ...ine to create digital versions of documents you only have in hardcopy form To do this send the document as an Internet Fax to your e mail address When the document is scanned a TIFF or PDF version of...

Page 20: ...and network lines installing consumables Installation may be performed by anyone Refer to Installation in the User s Guide for more information Setup Setup covers the network installation procedures...

Page 21: ...LAN 10base T Ethernet 100base TX Ethernet Fast Ethernet Operating systems supported by the printer driver Windows 95 Windows NT 4 0 Windows 2000 NetWare 3 x NetWare 4 x NetWare 5 x When printing Maci...

Page 22: ...recorded on the network card Settings Stored on the Fax Machine The Configuration Report lists the current settings of the facsimile machine Printing the Configuration Report 1 Press Menu Exit to ente...

Page 23: ...ressing a button on the network card Using the Fax Machine s Menu The Configuration Report lists the current settings of the facsimile machine Printing the NIC Configuration Report or the NIC Informat...

Page 24: ...ort If you turn the power on while pressing this button down the Network Card will initialize its settings Network Card Manual 7100e User s Guide The 7100e User s Guide which is supplied with the opti...

Page 25: ...Network settings can also be changed over a network using various tools If your network card cannot fax using the Internet User Functions 83 to 98 will not display You must work with your network admi...

Page 26: ...oding Mode User Function 89 Extra Fine Mode Available ONLY when 600 dpi option is installed User Function 90 Sender ID email User Function 91 Domain Name User Function 92 Return Receipt User Function...

Page 27: ...ings are ON or OFF Default is ON Set to ON If Paper Size Check is set to ON an alarm displays when the paper size specified from the PC does not match the paper size specified for the tray of the fax...

Page 28: ...Do not change the default configuration unless it is absolutely necessary Settings are 5 sec 30 sec 5 min Default Setting is 30 sec POP Interval User Function 83 Use this to set the interval between P...

Page 29: ...g prevents repeat receptions of any messages that have already been read However if there are more than 50 messages on the server you may experience errors Your fax machine will receive and print e ma...

Page 30: ...com Available settings are 12 to 12 in one hour increments The default setting is 0 In the United States the difference is always a negative value Example East Coast Standard Time is 5 Text Print User...

Page 31: ...any TIFF attachments print TYPE1 SUBJECT FROM TO information prints TYPE2 All header information prints This information includes all routing and server information The default setting is TYPE1 Codin...

Page 32: ...r ID e mail User Function 90 This function determines if the sender ID is included with images scanned by the Internet Fax Available settings are ON or OFF The default setting is ON The setting for th...

Page 33: ...y for relay fax Domain Name Restrictions Up to five 5 domain names may be registered Each domain name may be up to 64 characters long When a SMTP reception request is received the e mail will be recei...

Page 34: ...Return Receipt is set to ON you will receive a notification when the recipient of your message opens it The recipient MUST HAVE a mail program that uses the Message Disposition Notification MDN standa...

Page 35: ...essage Disposition Notification is a request for confirmation on whether or not the message has been read If MDN is set to ON a confirmation is returned if the recipient is an Internet Fax machine or...

Page 36: ...Default is TEXT Send File Format User Function 94 This function determines the format of an e mail sent from the T 37 machine The format can be TIFF or PDF Available settings are TIFF or PDF Default i...

Page 37: ...able settings are ON or OFF Default is ON Send Notification User Function 97 When User Function 97 Send Notification is set to ON the fixed text message and scanned TIFF or PDF files are sent to the s...

Page 38: ...ry Server 10 HOST NAME 11 FAX E mailAddress 12 DSN Delivery Status Notification 13 NIC INITIALIZE After changing the network settings under User Function 98 press MENU The machine goes into standby mo...

Page 39: ...el of your fax unit the IP Address is used as a static IP address The DHCP setting is automatically disabled To enable the DHCP setting use the Web Page OkiView 32 or Telnet functions After changing t...

Page 40: ...er Restrictions If DNS has been set use the host name e g mail network com If DNS has not been set enter the IP address of the server The address must include the period dividers e g 192 168 4 123 up...

Page 41: ...To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are _ The tilde symbol shows on the display as 1 Both uppercase and lowercase letters can...

Page 42: ...are _ The tilde symbol shows on the display as 1 Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 8 DNS P SRVADDRESS DNS means Domain Name Servi...

Page 43: ...s 1 Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 11 FAX E mailAddress Enter the e mail address assigned to your machine Restrictions up to 64...

Page 44: ...ivery confirmation to the sender of the message Change this setting to OFF if you are sending a message to a mail server that does not support DSN If you do not change this setting to OFF the server m...

Page 45: ...tings by pressing and holding the button on the card if your network card has a button Make sure that you want to do this before proceeding When you reset the Network Card to factory settings all curr...

Page 46: ...the machine 2 web page of the network card 3 OKIVIEW 32 Adminmanager 4 Telnet Some settings can be accessed with any method Other settings are only accessed by one method This section lists the settin...

Page 47: ...he Web Page Internet Fax to adjust the settings for User Function 98 Network Settings See the OKILAN 7100e User s Guide OKILAN Configuration Using the OKILAN 7100e Web Page Settings Changed by Using t...

Page 48: ...DNS Secondary DNS NetWare AppleTalk NetBEUI Frame Types Internet Host Name E MailAddress DSN DNS Primary Secondary SMTP POP3 Factory Defaults Reset Device You can use OKIVIEW 32 to adjust the setting...

Page 49: ...Web page of the network card use a web browser such as Internet Explorer or Netscape Navigator You can use the Web page of the network card to change the items listed below User Function 98 Network Se...

Page 50: ...ide OKILAN Configuration Using the OKILAN 7100e Web Page EtherTalk Not supported by this machine Do not change this setting SNMP See the OKILAN 7100e User s Guide OKILAN Configuration Using the OKILAN...

Page 51: ...essary The default setting is 25 POP Port Number Sets the POP protocol port number Do not change this unless it is necessary The default setting is 110 UseAPOP This setting is available when you are u...

Page 52: ...7100e User s Guide See the OKILAN 7100e User s Guide OKILAN Configuration Setting Up the OKILAN 7100e Using OKIVIEW 32 or the OKIVIEW 32 on line Help The differences are explained in this section The...

Page 53: ...e Then go to MENU then Setup then Device Setup You can change the following settings Status Name Location Network Protocols TCP IP RAPP BOOTP DHCP IPAddress Subnet Mask Default Gateway Primary DNS Sec...

Page 54: ...er s Guide OKILAN Configuration Setting Up the OKILAN 7100e Using OKIVIEW 32 or the OKIVIEW 32 on line Help EtherTalk Not used by this machine NetBEUI See the OKILAN 7100e User s Guide SNMP See the OK...

Page 55: ...ia the network to change the network settings for your machine There are differences between what you see and what is described in the OKILAN 7100e User s Guide See the OKILAN 7100e User s Guide OKILA...

Page 56: ...before you begin programming This provides a reference of the speed dial numbers already programmed See the User s Guide Reports Telephone Directory Be sure to write the name for any Speed Dial number...

Page 57: ...7 The display shows TIFF or PDF Press Enter 8 The display shows SENDER ID EMAIL AT TOP Press Enter 9 The display shows RETURN RECEIPT MDN Press Enter 10 Repeat the above process from Step 4 until you...

Page 58: ...rictions up to 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used...

Page 59: ...itional faxes in these ways Although your OKIFAX has security features faxes sent over the Internet are more vulnerable to interception than faxes sent over the PSTN There is no way to verify that a m...

Page 60: ...dress Non programmed e mail also known as a Numeric Keypad or walk up You must send the document as an Internet Transmission See the following section Sending to a Non Programmed E mail for more infor...

Page 61: ...d the document 2 Press the EMAIL key 2 times 3 The list of e mail options appears on the display For more information refer to the List of e Mail Options 4 Press or to move the cursor to the desired o...

Page 62: ...e Touch Speed Dial or Group Whatever you select MUST be programmed with an email before you select it 3 FROM The From section of an e mail is either the default e mail address of the sending machine O...

Page 63: ...on to have your machine request a confirmation MDN from the recipient s machine that the document was read 8CONFIRMREPORT Use this option to have your machine print a report of locations entered in th...

Page 64: ...ss Start Limitations and Suggestions If you need a digital copy of a fax transmission for your records send the fax to the destination and your e mail address Your e mail address will receive a digita...

Page 65: ...FINE the OKI HRS600 600 dpi TX option must be installed 200 x 200 dpi in PHOTO mode The images are compressed using one of the standard formats used on faxes The formats are listed below MH MR MMR The...

Page 66: ...mat There are scanned pages attached to this e mail which have been sent from Sender ID or an Internet Facsimile To view or print these pages please use the software program Imaging provided with Wind...

Page 67: ...e Print screen or in Properties and set the Print format to Fit to Page If it is set at Actual size part of the fax image may be cut off from the printout Viewing PDF Files To view PDF files you must...

Page 68: ...n is made If your machine performs a manual reception but no messages mail are on the server service code F941 is used as the record of the session Internet Faxes are received into memory Make sure th...

Page 69: ...ver open paper jam exists If User Function 86 TEXT PRINT is set to ON your machine receives only one message during each reception If there is more than one mail message your machine prints one messag...

Page 70: ...T receive mail messages with PDF attachments Restrictions TIFF Your machine can print out TIFFs in the Full Mode which covers the Simple Mode It cannot print any other TIFF format If your machine rece...

Page 71: ...talled if you want to receive files with 600 x 600 dpi resolution Compression Your machine can receive files with the following compression formats MH MR MMR There are many different kinds of TIFFs TI...

Page 72: ...dded messages text before and after the TIFFs You can select how or whether these components print Printing e mails When User Function 86 Text Print set to ON the following components print header and...

Page 73: ...chine is programmed with a POP Gateway Subject and Password User Function 95 POP GWSETTING 2 The sender sends an email to the gateway machine with the SUBJECT field formatted as shown SUBJECT PASSWORD...

Page 74: ...field of an email that this gateway machine forwards would look like this SEND FAX 5551212 If multiple phone numbers are to be entered they must be separated by SEND FAX 5551212 5551313 5551414 Numbe...

Page 75: ...n 10AUTOANSWER MODE adds the setting FWD to the menu 3 ALL incoming faxes will automatically be forwarded to that email address when an email address has been programmed as the forwarding location and...

Page 76: ...edomain com To use the Gateway Service the sender would use FAX 5551212 5950 somedomain com This follows the format FAX telephone number domain name SMTP Image Restrictions TIFFs must be the type of f...

Page 77: ...strictions You must register the domain names that your machine will communicate with receive data from when forwarding e mail to fax This is intended to prevent unauthorized access of the e mail forw...

Page 78: ...e Internet Fax then forwards the message to an F Code fax machine with the telephone number of 123 It is also possible for an e mail client to communicate directly with this machine To do this specify...

Page 79: ...red to forward e mail to the your fax machine Here are some examples of settings for forwarding mail to the your fax machine The settings given here are only examples Servers do not have to be configu...

Page 80: ...ice on the network Add a record to the zone file Add a PTR record to the reverse zone file Restart the Server Network Setup The network in our example has this setup Network domain name abc com Host n...

Page 81: ...1 101 user abc com IN A 192 168 1 50 fax abc com IN A 192 168 1 105 Add a PTR Record Add a PTR record of the fax machine to the reverse zone file Pointer PTR Record 100 1 168 192 in addr arpa IN PTR m...

Page 82: ...and will not forward it to your fax machine To prevent this configure the mail server so it does not process mail addressed to host fax abc com The example assumes that The OS of mail abc com is Free...

Page 83: ...e mail to hosts located within its domain EXCEPT mail to hosts listed in sendmail lw 2 Add a string specifying e mail to FAX relay to etc sendmail lw fax With fax the server DOES NOT receive mail to f...

Page 84: ...ncoming faxes from an F Code fax machine to an e mail address Important Be aware that although your OKIFAX has security features password protection access restricted to certain domain names any syste...

Page 85: ...ned e mail address See the User s Guide Advanced Operations Confidential Faxes Programming Personal Confidential Mailboxes See the User s Guide Advanced Operations Relay Faxing How it works 1 An F Cod...

Page 86: ...ur fax machine as a network scanner You have a hard copy document that you would like to have on file as a digital copy You can use your fax machine to scan the document and send the scan version digi...

Page 87: ...er Function 90 Sender ID must be set to ON when you are using your fax machine for faxing using the Internet This places the Sender ID on the top of any documents you send However when you are using y...

Page 88: ...elect the Quick Setup option where it is available The printer driver provided on the CD ROM supports only network printing Printing via the parallel port is not supported Local printing through the p...

Page 89: ...ommended procedure 1 Install the printer driver 2 Install the network card utility 3 Configure the network card When printing directly from Windows NT 4 0 or 2000 use LPR Microsoft TCP IP Printing inc...

Page 90: ...the Oki Print Monitor LPR Utility 4 Configure the network card When printing directly from Windows 95 98 the Oki Print Monitor LPR Utility should be installed from the supplied CD ROM TCP IP must be i...

Page 91: ...altered from a PC via the network using the utilities on the CD ROM The configuration settings can be accessed from the installer With these utilities TCP IP and NetWare parameters may be configured F...

Page 92: ...the menu 2 Press or to select Setup press Enter 3 Press or until LANOPTIONS appears on the display PressEnter 4 Press or until User Function 98 NETWORK SETTINGS appears on the display To print from W...

Page 93: ...ork Printing Auto Tray Switch User Function 80 Paper Size Check User Function 81 LAN Print T O User Function 82 Auto Tray Switch User Function 80 Settings are ON or OFF Default is OFF When Auto Tray S...

Page 94: ...ay or change the tray configuration to the correct paper size Set to OFF If Paper Size Check is set to OFF printing occurs even if the PC specified and Paper Tray paper sizes don t match LAN Print T O...

Page 95: ...printed are shown as spaces If a NetWare banner cannot be printed alter the configuration at your PC to No Banner Used or at NetWare Server to No Banner Sent Contact your NetWare Network Administrator...

Page 96: ...e on LAN Data Error When LAN Data Error is shown on the fax display there may be a problem in the printing data transmitted via the network The printing data will be cancelled Re send the print job If...

Page 97: ...re is the format for SMTP communication service codes E123 E SMTP communication 123 three digit SMTP error code defined by RFC RFC is an Internet standards term meaning Request For Comment RFCs are do...

Page 98: ...E mail cannot be received invalid TIFF E932 E mail cannot be received other than invalid TIFF E940 Memory full E942 Command time out E950 Server communication error E951 Cannot specify address SMTP G...

Page 99: ...n E450 Requested mail action not taken mailbox unavailable Example the mailbox is busy E451 Requested action aborted local error in processing E452 Requested action not taken insufficient system stora...

Page 100: ...specific aspects of network or Internet operation Codes F001 Text print When F001 occurs the Number of Pages column in the Activity Report is blank F002 Text received but not printed When F002 occurs...

Page 101: ...GATEWAY receiving machine is using the individual address F952 POP GATEWAY Locations specified number is over F953 POP GATEWAY Subject Description Style Error F954 POPGATEWAYPassword Error F955 POP G...

Page 102: ...d Turn the machine on I have turned MDN or DSN ON but no confirmation has been returned Both MDN and DSN are sent as text format messages If the TEXT PRINT setting is OFF the confirmations will not pr...

Page 103: ...t at 0 If the TEXT PRINT setting is ON you cannot receive messages while a print alarm no paper cover open paper jam etc is on Is there sufficient free memory space Images are stored in memory first a...

Page 104: ...the current log stored on it I have sent data from an e mail client on a PC to the Internet Fax but the reception has failed Have you used a TIFF format supported by this Internet Fax If only a text m...

Page 105: ...he receipt properly TEXT Set to TEXT your machine immediately prints the Return Receipt when the receipt is delivered The Message Disposition Notification MDN does not display all of the information a...

Page 106: ...ters that can be used are numbers P or If you have entered a telephone number longer than 40 digits the Internet Fax will not receive the transmission Have you registered the recipient s domain name o...

Page 107: ...o program User Function 91 Domain Name fax test com test com com If User Function 91 Domain Name is programmed as fax text com Your machine will ONLY receive from that sender com Your machine will rec...

Page 108: ...he Mail Subject MUST contain a specified series of letters Verify that this series of letters is correctly entered Email to Fax POP allows a maximum of ten 10 forwarding locations A transmission error...

Page 109: ...84 Delete POP Message This setting determines how the received e mails are deleted from the mail server If this user function is set to OFF received e mails remain on the POP until the Network Admini...

Page 110: ...will erase the log of the 50 previous communications To prevent this error If automatic POP reception is carried out while there is no mail the log will also be erased Regularly delete the received e...

Page 111: ...g your fax as a scanner turn this setting off This prevents the sender ID data from appearing in scanned images My fax machine sender ID is not included in documents I am sending Check the setting for...

Page 112: ...pportAPOP and my fax machine is experiencing communication errors Make sure the OKIVIEW 32 Setting UseAPOP is set to OFF This setting is available when you are using a POP server that supports APOP Wi...

Page 113: ...vailable reception may be terminated before the complete message is received Install an optional memory expansion kit if your Internet Fax receptions frequently terminate before completion How do I co...

Page 114: ...Verify that User Function 80 Auto Tray Switch is ON Verify that the same size of paper is installed in both trays Verify that the second paper tray is properly installed When printing over the network...

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