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Oki COREFIDO B822dn User Manual Download Page 432

Troubleshooting 

- 432 - 

Troubleshooting for this machine and paper 

Troubleshooting for the machine 

 

  Please check the following explanation and "FAQ" on the website or your smartphone application. 

  If the problem persists, please contact the Customer Support Center or your dealer. 

Symptom 

Cause 

Solution 

Reference 

Nothing is displayed 
even after the power is 
turned on. 

The power cord is 
disconnected. 

Firmly insert the power cord. 

- 

There is a power 
failure. 

Check the power transmission status to the 
outlet. 

- 

It does not work. 

The power cord is not 
inserted firmly. 

Firmly insert the power cord. 

- 

The power is not 
turned on. 

Please turn the power on. 

 

Turning the 
power on

(P.81) 

 

The power was turned 
off by the Auto Power 
Off function. 

Please turn the power on. Or, disable the auto 
power off function. 

 

Turning off the 
power 
automatically 
(Auto Power 
Off)

(P.106) 

 

This machine is frozen.  Press and hold the power switch for more than 

5 seconds to force a shutdown. 

- 

The front cover does 
not close. 

The image drum is not 
installed into place. 

Push it to the [Installation position] of the label. 

 

Replacing the 
image 
drum

(P.315) 

 

The transport 
assistance guide 
comes off. 

Please install the transport assistance guide. 

 

Installing the 
transport 
assistance 
guide

(P.361) 

 

The error is not 
cleared even after the 
toner or drum is 
replaced. 

The replaced 
consumables are not 
correct. 

Check the error message on the display for the 
name of the consumables to be replaced. 
Replace the corresponding consumables. 

 

Error Message 
List

(P.368) 

 

Replacing toner 
cartridges

(P.312) 

 

The toner cartridge is 
not installed properly. 

Check that the toner cartridge is installed firmly. 

The replaced 
consumables are not 
applicable to this 
machine. 

Use the consumables suitable for this machine. 

 

List of 
consumables, 
maintenance 
parts, options and 
paper

(P.447) 

 

"Caution: 
Non-Genuine 
consumable detected 
Check 
'Troubleshooting' in 
User's Manual to 
Restore Machine 
Operation" is 
displayed. 

Non-genuine 
consumables/mainten
ance parts are 
installed. 

Clear the error according to the description of 
Error Code 709 in the Error Message List. 

 

Error Message 
List

(P.368) 

 

Printing process does 
not start. 

An error is displayed.  Check the error code and follow the on-screen 

instructions. 

 

Error Message 
List

(P.368) 

 

The LAN/USB cable is 
not plugged in. 

Firmly insert the LAN/USB cable. 

 

Connecting via a 
wired LAN

(P.46) 

 

Summary of Contents for COREFIDO B822dn

Page 1: ...B822dn B842dn User s Manual...

Page 2: ...ting with WPS 57 4 3 Manual setup and connection 59 5 Choosing a valid default gateway 61 6 Checking the connection from a PC 62 Connecting directly with this machine AP mode 64 1 Enabling the wireles...

Page 3: ...g in economy mode 180 Printing on both sides of paper 180 Printing in the toner save mode 181 N in 1 printing 182 Refining your finishing 184 Printing with the specified print resolution 184 Printing...

Page 4: ...ically 268 Uninstalling Network Extension 268 PS Gamma Adjuster 269 Registering a gamma adjuster name 269 Printing with registered halftone 270 Configuration Tool 271 Registering this machine 271 Star...

Page 5: ...Troubleshooting 366 When an error message appears on the display 367 Error Message List 368 When a paper jam occurs 376 For the error code 370 376 For the error code 371 378 For the error code 372 37...

Page 6: ...ubleshooting for the paper 435 When a power failure occurs 438 Appendix 439 Specifications 440 Dimensions 443 Using the FAQ guide of this machine 445 List of consumables maintenance parts options and...

Page 7: ...Read this first 7 Read this first Safety precautions 8 General precautions 9 Cautions 11 Trademarks 13 About this manual 14 Features of this machine 16...

Page 8: ...8 Safety precautions Read this manual to use the product safely Mishandling due to ignoring this indication may cause major injuries or even death Mishandling due to ignoring this indication may cause...

Page 9: ...opped or the cover is damaged Otherwise electric shock fire or injury may be caused Periodically disconnect the power plug from the power outlet and clean the base of the prongs and between the prongs...

Page 10: ...or toner cartridge Otherwise the toner may scatter which people may inhale or may stain clothes and hand This machine uses a CR2032 lithium battery It is not required to replace the built in lithium...

Page 11: ...Read this first 11 Cautions ENERGY STAR LAN 31 12...

Page 12: ...Read this first 12 B VCCI B JIS C 61000 3 2 VOC TVOC No 155 OKI...

Page 13: ...is a registered trademark or trademark of Cisco in the United States and other countries and is used under license Mopria Print Service and the Mopria logo are registered trademarks of Mopria Alliance...

Page 14: ...hts belong to Oki Electric Industry Co Ltd This manual may not be reproduced transcribed or translated without permission Be sure to obtain the written approval from Oki Electric Industry Co Ltd 2022...

Page 15: ...es menus windows and dialog box names displayed on the PC screen They can be clearly distinguished in the description and procedure illustration Indicates messages and input texts displayed on the dis...

Page 16: ...parts so that you can apply for COREFIDO free maintenance parts service Please refer to the COREFIDO Guide for COREFIDO free maintenance parts service The maintenance parts include the maintenance kit...

Page 17: ...ecking the accessories 25 Installing optional accessories 27 Connecting the power cord 41 Loading paper in the tray 43 Connecting via a wired LAN 46 Connection form via a wireless LAN 51 Connecting vi...

Page 18: ...ot install it in locations where chemical reactions occur e g laboratories Do not install it close to combustible solutions such as alcohol and thinners Do not install it within reach of little kids D...

Page 19: ...han its bottom Keep sufficient space around this machine as shown in the following figure Plan view Unit cm B822dn B842dn A 33 5 B 100 C 10 D 10 Side view Depending on the installation environment the...

Page 20: ...f 297mm or above is loaded in the paper cassette Depending on the installation environment the temperature inside this machine may rise and the printing speed may slow down Do not place flammable mate...

Page 21: ...ot be able to use the accessories later Handle with adequate care since the green part of the image drum is very easy to be damaged Do not expose the image drum to direct sunlight or strong light appr...

Page 22: ...ver 5 Press the front cover open button on the side of this machine and open the front cover toward you 6 Hold the starter toner cartridge push it up a little and then pull it out toward you Remove th...

Page 23: ...here to the image drum and slowly pull out the protective sheet in the direction of the arrow 10 Install the starter toner cartridge and the image drum from diagonally above by holding the toner cartr...

Page 24: ...reparing and connecting this machine to your PC 24 12 Close the front cover firmly with your both hands Refer to Installing optional accessories P 27 if you want to use the optional expansion tray uni...

Page 25: ...the supplied accessories the service life will not be displayed correctly or you will not be able to use the accessories later Main unit Starter toner cartridge Image drum The starter toner cartridge...

Page 26: ...uide COREFIDO Guide Explanation of user registration method DVD Power cord COREFIDO window sticker LAN cables and USB cable are not included Please prepare them separately according to the connection...

Page 27: ...this machine to two different networks via a LAN cable It cannot be used together with the Wireless LAN module at the same time Expansion tray unit Description Install it if you want to increase the...

Page 28: ...ime Model WL D1 1 Turn off the power supply of this machine and disconnect the power cord If you install it with the power supply turned on the main unit or Wireless LAN module may be damaged Turning...

Page 29: ...machine to two different networks with a wired LAN After installation you need to enable the Wired LAN module on the operator panel This section describes the procedure for installing the Wired LAN m...

Page 30: ...ad of discarding them 3 Insert the Wired LAN module into the Wired LAN module port and fix it with screws 4 Attach the power cable to this machine and one end of the LAN cable to the Wired LAN module...

Page 31: ...nd press OK 10 Check that General Setup is selected and press OK 11 Check that Extended Network is selected and press OK 12 Press to select Wired LAN2 and press OK 13 When Are You Sure is displayed ch...

Page 32: ...lling the expansion tray unit Injury may be caused The machine may tip over Be sure to attach the supplied connecting parts Install the expansion tray unit if you want to increase the amount of paper...

Page 33: ...ince it weighs approx 30 kg This section takes for an example the case where two expansion tray units large are installed 1 Check that you have all the parts of the expansion tray unit large Expansion...

Page 34: ...hat the holes on the bottom and the protrusions are aligned 5 Use a flat head screwdriver to connect the left and right sides of both expansion tray units with the supplied connecting parts 6 Align th...

Page 35: ...Do not press on the machine from the back when the paper cassette is pulled out 8 Plug the power cord or any removed cables back to the main unit Connecting the power cord P 41 9 Power on this machin...

Page 36: ...hip the Caster Base Keep them properly instead of discarding them Model BOD S4 Injury may be caused Make sure that at least 2 people carry this machine since it weighs approx 30 kg 1 Check that you ha...

Page 37: ...e slightly by holding its both sides and take it out 5 Align the right side and back of the main unit or expansion tray unit with the Caster Base and gently stack them so that the holes on the bottom...

Page 38: ...t the paper cassette from slightly above into the main unit or expansion tray unit attached to the Caster Base and install it back to its original position 10 To add an expansion tray unit align the r...

Page 39: ...on tray unit align the right side and front of the main unit and the extension tray unit and gently stack them so that the holes on the bottom of the main unit and the protrusions of the expansion tra...

Page 40: ...ing paper in the tray check the following points to prevent the printer from tipping over Do not press on the paper cassette from above when the paper cassette is pulled out Do not press on the machin...

Page 41: ...to the power outlet Do not connect or disconnect the power cord with wet hands Do not lay the power cord in a place where it may be stepped on and do not place anything on the power cord Do not bundle...

Page 42: ...the power outlet 5 Insert the power plug into the power outlet If you do not thread the power cord through the cord clamp when the paper cassette is extended backwards the paper cassette and the powe...

Page 43: ...using B842dn check the size of the paper to be loaded and the position of the paper feed adjuster x 2 If you are using B822dn go to Step 5 If the position of the paper feed adjuster is incorrect the p...

Page 44: ...metal plate align the left and right paper feed adjusters 5 Slide the paper guide and the blue part of the paper stopper to fit the size of the paper to be loaded Do not release the hook and loop fast...

Page 45: ...above 8 Check that the size orientation of the loaded paper matches the setting of the paper size dial If the size orientation of the loaded paper do not match the setting of the paper size dial a pa...

Page 46: ...ter twisted pair straight and a hub 2 Power off this machine If you are using the optional Wired LAN module please refer to Installing the Wired LAN module P 29 3 Plug one end of the LAN cable into th...

Page 47: ...f Wired LAN1 Setup The following case is taken for example here Example IP address of this machine 192 168 0 2 Subnet mask 255 255 255 0 Gateway address 192 168 0 1 1 Power on this machine 2 Press the...

Page 48: ...then press BACK Go to Step 14 7 Press BACK then press to select IPv4 Address on the Wired LAN1 Setup screen and finally press OK 8 Since the first digit of the IP address is selected press or to selec...

Page 49: ...he IP address After all the digits have been set the cursor will return to the first digit Check that is displayed to the left of the set value and then press BACK 14 Press CANCEL to return to the sta...

Page 50: ...our PC 8 Input http The IP address recorded in Step 6 and press the Enter key Connection is successful when the web page of this machine is displayed If the web page of this machine is not displayed t...

Page 51: ...Connect this machine and the wireless terminal PC tablet smartphone etc via an access point Set this machine as a wireless access point and connect it directly with the wireless terminal PC tablet sm...

Page 52: ...is machine and the wireless LAN access point 5GHz band W52 53 is prohibited to use outdoors due to the Radio Law Use it indoor only 1 Enabling the wireless LAN function 1 Power on this machine 2 Press...

Page 53: ...Wireless AP Mode at the same time will be displayed for about 5 seconds 3 Press to select Enable and press OK After setting wireless AP Mode to Disable if a screen appears to ask you to check whether...

Page 54: ...and press OK 2 Press or to input the admin password and press OK Admin Password P 207 It is not possible to use the Wireless AP Mode at the same time will be displayed for about 5 seconds 3 Press to s...

Page 55: ...and then press BACK 10 Press to select Subnet Mask and press OK 11 Set the subnet mask in the same way as the IP address After all the digits have been set the cursor will return to the first digit C...

Page 56: ...n key on the side of the wireless LAN access point or in the User s Manual enclosed with the access point WPA EAP and WPA2 EAP cannot be set from the operator panel Set them from the web page of this...

Page 57: ...ion method Disable Invalid No need to input the encryption key 9 Implementing this method is displayed and the SSID selected in Step 7 from the confirmation screen and the encryption method input in S...

Page 58: ...and press OK 6 Press several times to select Automatic setup WPS and then press OK 7 Check that WPS PBC is selected and press OK 8 When Implementing this method Pushbutton method is displayed check t...

Page 59: ...e P 213 SSID is also called the network name ESSID or ESS ID Encryption key is also called the network key security key password or pre shared key PSK 2 Check that the wireless LAN access point is act...

Page 60: ...d Key and then press OK 12 Input the encryption key recorded in Step 1 and press OK The encryption key varies with the wireless LAN access point and security method 13 Press to select Execute and then...

Page 61: ...gateway By default Enabling Default Gateway is set to Wired LAN1 This machine can use a wired LAN and wireless LAN at the same time but only either of them can be used to connect a terminal outside t...

Page 62: ...he connection from a PC Check the IP address of the device and access it from a PC by using the Web browser 1 Press the scroll button on the operator panel to check that Configuration is selected and...

Page 63: ...Input http The IP address recorded in Step 5 and press the Enter key Connection is successful when the web page of this machine is displayed Then go to Installing software on a PC P 69 When using a mo...

Page 64: ...wireless LAN AP mode at the same time You cannot connect 5 or more mobile devices at the same time 1 Enabling the wireless LAN function 1 Power on this machine 2 Press the scroll button on the operato...

Page 65: ...the admin password and press OK Admin Password P 207 3 Check that Wireless AP Mode is selected and press OK It is not possible to use the Wireless infrastructure at the same time will be displayed for...

Page 66: ...When Implementing this method Pushbutton method is displayed check that Yes is selected and press OK No image Running pushbutton method is displayed and this machine will start to search for a wireles...

Page 67: ...4 Press several times to select Manual Setup and then press OK 5 Check that SSID and Password of this machine are displayed The screens shown here are examples and they may differ from the actual disp...

Page 68: ...To connect in the USB 2 0 hi speed mode use a USB cable compliant with USB 2 0 hi speed specifications 2 Power off this machine 3 Plug one end of the USB cable into the USB interface connector of thi...

Page 69: ...r Operating environment Windows 11 Windows 10 Windows 8 1 Windows 8 Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 macOS 12 11 macOS 10 15 10 13...

Page 70: ...e Welcome screen 5 Read the software license agreement and click Accept 6 Read the environmental advice and click Next 7 Click either Network Connection or USB Connection depending on the connection m...

Page 71: ...tware is installed from either Batch Install or Individual Install 10 Click Start Installation will begin 11 Check that the software installation is complete 12 Click Exit 13 When the Firmware Update...

Page 72: ...llation of macOS PCL printer driver To install the macOS PS printer driver replace PCL with PS 1 Check that this machine and the PC are connected and that the power supply is on 2 Insert the included...

Page 73: ...ess where is your model name Bonjour USB OKI LTD where is your model name USB The MAC address can be checked by pressing the scroll buttons on the operator panel to print the network information from...

Page 74: ...tting the printer driver If an expansion tray unit has been installed after installing the printer driver change the settings of the printer driver by the following procedure Installing software on a...

Page 75: ...P 145 2 Right click the OKI B842 PS icon and select Printer Properties 3 Select the Device Settings tab 4 If using a network connection select Get installed options automatically in Installable Option...

Page 76: ...r driver Depending on the timing when the printer is added the information for the expansion tray unit may have been set 1 Select System Preferences from the Apple menu 2 Click Printers Scanners 3 Sel...

Page 77: ...Basic operations 77 Basic operations Parts identification 78 Turning the power on off 81 Loading paper 82 Checking the output tray 96 Checking the information of this machine 97...

Page 78: ...d off the power of the main unit 5 Wireless LAN module cover A cover for the housing of the Wireless LAN module 6 Air vents Allows air to enter and exit from the inside of the main unit There are air...

Page 79: ...using toner which comes with a toner cartridge Both the toner cartridge and the image drum are consumables 2 LED head Writes an image onto the image drum using light 3 Fuser This unit fixes the toner...

Page 80: ...cted with a USB cable 5 Network interface connector LAN1 This is where the LAN cable is plugged in when the PC and the main unit is connected via a network 6 Wired LAN module cover LAN2 This is the st...

Page 81: ...own Please wait The power will turn off automatically appears on the display 3 Wait a moment until this machine is powered off automatically If you press and hold the power switch for approx 1 second...

Page 82: ...ck that there are no problems before use For precautions for printing on various types of paper refer to Paper precautions by type P 85 Media type Paper size Paper weight Other conditions Plain A3 For...

Page 83: ...es as plain paper Long paper Width 210 297 mm Length 421 1 321 mm 128g m2 Recommended paper Media type Name Plain Excellent paper A3 Model name PPR DA3TDB Excellent paper A4 Model name PPR DA4TDB Recy...

Page 84: ...binder Paper that has irregularities crushing burrs etc on the paper cut surface Non square shaped paper or paper whose cutting angle is not right Paper or envelopes with wrinkles warping corner bendi...

Page 85: ...oner may be easily removed Duplex printing is not available Always perform trial printing and check that there are no problems Envelope The paper may warp or wrinkle after printing The toner may stick...

Page 86: ...to be used in advance Register the paper in portrait orientation and load it in portrait orientation in the tray Some applications may not be available The quality of printing on the paper with a len...

Page 87: ...ese Double Hagaki PostCard Custom size Width 55 297 mm Length 127 1 321mm 60 220g m2 110 sheets if the paper weight is 64 g m2 40 postcards 10 envelopes with a weight of 85 g m2 Loading paper in Tray1...

Page 88: ...s incorrect the paper may not be fed or multiple sheets of paper may be fed at a time If you are using B822dn B842dn to load paper in the expansion tray unit large check the position of the paper feed...

Page 89: ...the paper cassette Extend the paper cassette until it stops on the rear side and then lock the lever 7 Slide the paper guide and the blue part of the paper stopper to fit the size of the paper to be...

Page 90: ...loaded paper matches the setting of the paper size dial If the size orientation of the loaded paper do not match the setting of the paper size dial a paper size error may occur during printing and yo...

Page 91: ...ts at the same time To add paper remove the existing paper in the MP tray and then load it back together with the paper to be added Do not insert anything other than print paper into the MP tray Do no...

Page 92: ...of the paper to be loaded 6 Shuffle the paper well Align edges of the paper horizontally 7 Load the paper with the print side facing up Do not exceed the mark on the paper guide when loading paper 8 L...

Page 93: ...n Plain If the machine is in the power saving mode press OK to restore For Tray1 2 3 4 1 Check that Ready To Print appears on the display 2 Press the scroll button on the operator panel several times...

Page 94: ...he type of the paper to be loaded and then press OK Check that is displayed to the left of the selected setting and then press BACK 9 Press to select Media Weight and then press OK 10 Press or to sele...

Page 95: ...luctuations in temperature Places near copiers air conditioners heaters ducts etc Near the inner wall affected by the outside air Uneven or curved surfaces Directly on the floor Places where static el...

Page 96: ...paper is output with the printing side down in the order in which they are printed Below is the number of sheets that can be ejected to the output tray For A4 B822 280 sheets 64 g m2 B842 580 sheets...

Page 97: ...saving mode press OK to restore 2 Press the scroll button on the operator panel to select Print Information and then press OK 3 Check that Configuration is selected and then press OK 4 Check that Con...

Page 98: ...he display If the machine is in the power saving mode press OK to restore 2 Press the scroll button on the operator panel to check that Configuration is selected and then press OK 3 Select the item th...

Page 99: ...erator panel 99 Changing settings from the operator panel Parts identification of the operator panel 100 Inputting text 101 Changing settings 102 Adjusting the buzzer volume 103 Setting the power save...

Page 100: ...EL button Cancels the current printing Goes back to the standby screen when the menu is displayed 5 OK button Confirms the highlighted item The machine wakes up when it is in the sleep mode 6 Scrolls...

Page 101: ...itch to alphabetic characters Scroll button Display order The order of display is as follows Lower case letters Symbols Upper case letters Digits in ascending order The symbols are displayed in the fo...

Page 102: ...de press OK to restore 2 Press the scroll button or on the operator panel several times to select the category of the item to be set and then press OK Repeat until you see the category of the item to...

Page 103: ...the scroll button on the operator panel several times to select Admin Setup and then press OK 2 Press or to input the admin password and press OK Admin Password P 207 3 Press or several times to sele...

Page 104: ...the power save mode after the set period of time since the fan is working until this machine has cooled down depending on the printing environment or the usage conditions 1 Check that Ready To Print a...

Page 105: ...eep mode This machine may not enter the sleep mode after the set period of time since the fan is working until this machine has cooled down depending on the printing environment or the usage condition...

Page 106: ...ed Enable The power is automatically turned off if this machine has not been used for a certain period of time Disable The Auto Power Off function is disabled The power does not turn off automatically...

Page 107: ...efore entering the auto power off mode The following time options can be set The factory default setting is 4 hours 1 hour 2 hours 3 hours 4 hours 8 hours 12 hours 18 hours and 24 hours 1 Check that R...

Page 108: ...ng mode is lower than that in Mode2 Mode2 Sets it to the low temperature standby mode Print start in the power saving mode is faster than that in Mode1 1 Check that Ready To Print appears on the displ...

Page 109: ...ing settings from the operator panel 109 6 Press or to select the mode to be set and then press OK Check that is displayed to the left of the selected setting 7 Press CANCEL to return to the standby s...

Page 110: ...splays the remaining service life of the fuser unit Network Network Information General Information Extended Network Displays the enabled expanded network other than the standard wired LAN1 Enabling D...

Page 111: ...nnected wireless network access point Security Displays the security type of the wireless network connection State Displays the connection status of the wireless network Band Displays the frequency ba...

Page 112: ...font sample ESC P Font List Prints the ESC P font sample Usage Report Prints the printer usage report Supplies Report Prints the information like the remaining service life of consumables Error Log P...

Page 113: ...s the MP tray in selecting or switching the tray automatically Tray1 Config Paper Size Cassette Size Sets the size of the paper you want to print on from Tray 1 For Cassette Size follows the settings...

Page 114: ...er size dial of the paper cassette for Tray3 is set to Tray4 Config Paper Size Cassette Size Sets the size of the paper you want to print on from Tray 4 For Cassette Size follows the settings of the p...

Page 115: ...int with Feed paper individually checked in the printer driver Value range Off 30 seconds and 60 seconds Timeout Injob 40 seconds Sets the time from loss of the data receipt canceled by PostScript unt...

Page 116: ...travel direction for printing on the face side during duplex printing when printing on the print side of paper fed from the duplex unit Value range 2 00 mm in increments of 0 25 mm Y Adjust 0 00millim...

Page 117: ...cute Improves the printing result when there are white streaks in the vertical direction Drum Cleaning OFF Sets to empty the drum before printing when white streaks appear in the horizontal direction...

Page 118: ...he normal print mode Admin Setup Item Factory default setting Description Enter Password Input the password required to enter the Admin Setup menu Network Setup General Setup Extended Network Disable...

Page 119: ...IP Address Set Auto Set to obtain the IPv4 address automatically or input it manually IPv4 Address 192 168 102 100 Input the IPv4 address manually Displayed when IP Address Set is set to Manual Subne...

Page 120: ...save level Default Orientation Portrait Specifies the print orientation For PostScript this setting is disabled Edit Size Cassette Size Sets the size of the drawing area when the size is not specifie...

Page 121: ...y4 21 SIDM Setup SIDM Manual ID 0 Sets the number of manual tray specified with the output specification command of ESC P command SIDM MP Tray ID 4 Sets the number of the MP tray specified with the ou...

Page 122: ...length Value range 148 431 mm Display condition Default Edit Size is set to Custom ESC P Setup Kanji Font Auto Selects the Kanji font to be used ANK Font Auto Selects the ANK font to be used Symbol Se...

Page 123: ...formats Sets whether to save restricted print data When Enable private job printing only is selected print data other than private print will not be accepted Verify job password Off Selects whether or...

Page 124: ...ts it to the power save mode Power consumption in the power saving mode is lower than that in Mode2 Mode2 Sets it to the low temperature standby mode Print start in the power saving mode is faster tha...

Page 125: ...is pressed on the job cancel inquiry screen When the waiting time has passed the printing will be continued instead of being canceled Near Life Setup Drum Near Life Timing 3000 Sets to display counts...

Page 126: ...r Displayed when Print Statistics Usage Report is set to Enable Reset Supplies Counter Execute Resets the replacement counter of consumables Maintenance counter is not reset Displayed when Print Stati...

Page 127: ...cess point Wireless Network Selection xxxxxx Displays the list of wireless LAN access points detected by this machine Manual Setup SSID Input the SSID Security Disable Sets the security of the wireles...

Page 128: ...6 digits of the MAC address Inputs a new one to change the SSID Password Inputs a new one to change the password IPv4 Address 192 168 110 100 Input the IPv4 address Execute Executes connection setup A...

Page 129: ...pply is stopped due to a power failure Always On This machine is started by force when the power failure is recovered without pressing the power switch This machine starts simply by connecting the pow...

Page 130: ...nd functions of the printer driver 134 Printing on various types of paper 146 Printing methods 168 Printing in economy mode 180 Refining your finishing 184 Useful functions 189 Printing with print dat...

Page 131: ...PCL6 where is your model name from Select Printer 4 Click Preferences or Properties 5 Select the size of the loaded paper from Size in the Setup tab 6 Select the tray to be printed from Source If you...

Page 132: ...e printing with TextEdit 1 Open the file to be printed 2 Select Page Setup from the File menu 3 Select your model from Target Printers 4 Select the size of the loaded paper from Media Size and click O...

Page 133: ...Media Size and click OK 5 Select Print from the File menu 6 Select the Paper Feed panel 7 Select All Pages From and select the tray to be printed from If you cannot select Tray 2 3 4 see Setting the...

Page 134: ...ns You can make detailed settings for paper feeding 8 Options You can make detailed settings for the layout 9 Finishing Mode Sets multicast printing booklet printing poster printing etc 10 2 Sided Pri...

Page 135: ...data sent to the printer is in PCL format or as an image 6 Advanced Make other printing settings 7 Default Restores the settings of each item in the tab to the initial values Extend tab No Item Descri...

Page 136: ...be printed 4 Page format Specifies the number of pages to be printed on one sheet of paper and booklet printing 5 Layout image Displays a sample image of the print layout 6 Advanced You can make detai...

Page 137: ...printed as a batch 3 Fit to page Check Resize document to fit printer page to print on a different size of paper 4 Watermarks Set for printing with a text or stamp watermark 5 Overlays Set for printi...

Page 138: ...ersed 6 Flip horizontally Checked to print with the left and right reversed Paper Handling panel No Item Description 1 Collate pages Checked to print a multi page document in collation 2 Pages to Prin...

Page 139: ...Type Specifies the text string for cover printing Setup panel No Item Description 1 Paper Source Sets the paper source paper type paper weight and so on 2 Duplex Specifies settings for printing on bot...

Page 140: ...2 Toner Saving Specify the print density in the toner saving mode 3 Advanced Sets other job options 4 Default Restores the panel settings to the default settings Image panel No Item Description 1 Manu...

Page 141: ...d Supplies displayed by selecting System Preferences Printers and Scanners from the Apple menu For the macOS PS printer driver Layout panel No Item Description 1 Pages per Sheet Selects the number of...

Page 142: ...print by zooming in out according to the media size 5 Destination Paper Size Specifies the size of the paper to be printed when Scale to fIt paper size is checked 6 Scale down only Specifies settings...

Page 143: ...cription 1 Print Cover Page Specifies the cover printing 2 Cover Page Type Specifies the text string for cover printing Printer Features panel No Item Description 1 Job Options Paper input options Spe...

Page 144: ...type Specifies the authentication type to be used Authentication Type can be enabled in the Options tab of Options and Supplies displayed by selecting System Preferences Printers and Scanners from the...

Page 145: ...Control Panel Devices and Printers For Windows 10 Version 1703 or later Windows Server 2022 Windows Server 2019 1 Click Start to display the application list 2 Select Windows System Tool Control Pane...

Page 146: ...g down by referring to the following instructions Load postcards in portrait orientation Double postcards can be loaded either in portrait or landscape orientation For the detailed procedure please re...

Page 147: ...ize and press OK and then BACK 9 Press several times to select Other Size and then press OK 10 Press or several times to select a value that matches the postcards to be loaded and then press OK Check...

Page 148: ...ouble postcard Printing on the address side Printing on the text side If you always want to print postcard from the MP tray register the paper loaded paper in this machine If you want to print on post...

Page 149: ...ter Setting 5 Select the tray to be used in Source For double postcards select Portrait or Landscape from Orientation in the Layout tab 6 Specify other settings as necessary and click OK If you want t...

Page 150: ...nter driver settings 5 Select Print from the File menu 6 Select the Setup panel 7 Select Paper Source and then select the tray to be used 8 Specify other settings as necessary and click Print If you w...

Page 151: ...print on envelopes using Tray1 or the Multi Purpose Tray MP Tray Tray2 3 4 is not applicable Loading envelopes in Tray1 1 Check the paper precautions Only two sizes of envelopes Kakugata 2 and Yougata...

Page 152: ...yed to the left of Cassette Size and then press BACK If is not displayed press to select Cassette Size and press OK and then BACK 9 Press several times to select Other Size and then press OK 10 Press...

Page 153: ...a 4 with the flap opening margin folded Load Yougata envelopes Yougata 0 with the flap opening margin open For the detailed procedure please refer to Loading paper in the MP Tray P 91 Envelope Nagagat...

Page 154: ...be printed 2 Select Print from the File menu 3 Click Preferences 4 Select Envelope from Size in the Setup tab Select the type of the envelope loaded 5 Select the tray where envelopes are loaded from...

Page 155: ...pose Tray from Paper Source in the printer driver and check Feeds paper one by one from the MP Tray of Paper feed options or select Yes To print continuously uncheck Feeds paper one by one from the MP...

Page 156: ...ring to the following instructions For the detailed procedure please refer to Loading paper in Tray1 2 3 4 P 87 3 Check that Ready To Print appears on the display 4 Press the scroll button on the oper...

Page 157: ...Other Size 10 Press or to select the size of the paper to be loaded and then press OK Check that is displayed to the left of the selected setting and then press BACK 11 Press to select Media Type and...

Page 158: ...croll button on the operator panel several times to select Menus and press OK 5 Check that Tray Configuration is selected and press OK 6 Check that MPTray Config is selected and then press OK 7 Check...

Page 159: ...elect Printer Settings in Type In other cases select Labels in Type 7 If necessary click Paper Feed Options check Long Edge Feed for the tray to feed paper and click OK If you want to print while chec...

Page 160: ...achine select Printer Setting in Media Type In other cases select Labels in Media Type 7 If necessary click Paper Feed Options check Long Edge Feed and click OK 8 Specify the media weight and other se...

Page 161: ...and from 127mm to 1 321 mm in length Setting the paper size before loading paper 1 Set the X and Y dimensions media type and media weight of long paper to the custom size of the MP tray on the control...

Page 162: ...rom Non Printable Area 7 Input values in Width and Height 8 Click OK 9 Select a registered paper size from Paper Size 10 Select Multi Purpose Tray from Paper Source on the Setup panel 11 Specify the m...

Page 163: ...in the printer driver Setting the paper size before loading paper 1 Check the paper precautions Applicable paper P 82 Inapplicable paper P 84 Paper precautions by type P 85 2 Check that Ready To Prin...

Page 164: ...ess to select X Dimension and press OK 10 Press or to input the paper width and then press OK 11 Check that is displayed to the left of the value and then press BACK 12 Press to select Y Dimension and...

Page 165: ...list and click OK Up to 32 settings can be saved 9 Click OK until the Printing Preferences screen is closed 10 Open the file to be printed 11 Select Print from the File menu 12 Click Preferences 13 S...

Page 166: ...titled and input a name for the media size 6 Select a printer from Non Printable Area 7 Input values in Width and Height 8 Click OK until the Page Setup is closed 9 Select Print from the File menu 10...

Page 167: ...Setup is closed 9 Select Print from the File menu 10 Select the media size registered in Paper Size 11 Specify the media weight and other settings as necessary and click Print If there is no detail se...

Page 168: ...er individually in Multi Purpose Tray Settings and click OK 7 Specify other settings as necessary and click OK 8 Click Print in the Print screen 9 If a message appears on the display load paper in the...

Page 169: ...the Paper Feed panel 4 Select the Printer Features panel 5 Select Paper input options in Features Set 6 Check Feeds paper one by one from the MP tray 7 Specify other settings as necessary and click Pr...

Page 170: ...e printed on in Destination Paper Size 5 Specify other settings as necessary and click Print If there is no detail settings displayed in the Print screen click Show Details at the bottom of the screen...

Page 171: ...ile to be printed 2 Select Print from the File menu 3 Click Preferences 4 Input the scaling rate for Scale of Job Type in the Job Options tab 5 Specify other settings as necessary and click OK 6 Click...

Page 172: ...e using B822 refer to the PCL printer driver section For Windows PCL printer driver 1 Open the file to be printed 2 Select Print from the File menu 3 Click Preferences 4 Select Booklet in Finishing Mo...

Page 173: ...e Layout tab open the Devices and Printers right click on the OKI B842 PS icon and select Printer properties Advanced tab Check Enable advanced printing features To open the Printers Folder please ref...

Page 174: ...nted 2 Select Print from the File menu 3 Click Preferences 4 Click Watermarks on the Extend tab To print the job information such as a user name for printing or a document name as a watermark check Pr...

Page 175: ...5 Select PCL in Print Mode 6 Select the Extend tab 7 Click Overlays 8 Select Register print document as a new form 9 Click OK 10 Specify other settings as necessary and click OK 11 Click Print in the...

Page 176: ...rocedure you will have to login to the PC as a user with administrator privileges 1 Open Printers Folder How to open the printer folder P 145 2 Right click on the PS printer icon and select Printing P...

Page 177: ...put a name for the file select a destination for the file and then click Save Printing frequently used documents without using a PC By storing frequently used documents in the machine you can print th...

Page 178: ...ine 8 Click OK 9 Make other settings as necessary to print The print data is sent to this machine but not printed yet For the macOS PS printer driver 1 Open the file to be printed 2 Select Print from...

Page 179: ...e print data 6 Input the number of copies and press OK Printing an email attachment This machine can print the file attached to the email you have received Printable file formats are PDF v2 0 JPEG and...

Page 180: ...the Print screen For Windows PS printer driver 1 Open the file to be printed 2 Select Print from the File menu 3 Click Preferences 4 Select Flip on Long Edge or Flip on Short Edge from Print on Both...

Page 181: ...function varies with the print data The amount of toner to be saved can also be set from the operator panel of this machine Set the amount to be saved in Admin Setup Print Setup Toner Save However th...

Page 182: ...at the bottom of the screen N in 1 printing You can print by zooming in on the data of multiple pages to one side of a single sheet of paper This function prints data at a reduced size so the center...

Page 183: ...from the File menu 3 Select the number of pages to be printed on 1 sheet in Pages per Sheet of the Layout panel 4 Set the Border and Layout Direction 5 Specify other settings as necessary and click P...

Page 184: ...other settings as necessary and click OK 7 Click Print in the Print screen For Windows PS printer driver 1 Open the file to be printed 2 Select Print from the File menu 3 Click Preferences 4 Select t...

Page 185: ...is not available to the macOS PCL printer driver If you are using B822 refer to the PCL printer driver section For Windows PCL printer driver When this function is enabled ultra fine lines are slightl...

Page 186: ...set to Image nor to a macOS The printer fonts may not be reproduced as the TrueType font design displayed on screen This function is not applicable to some applications If you are using B822 refer to...

Page 187: ...reen Using PC fonts With the TrueType font of the PC you can print with the same text as the screen display This function is not applicable to macOS If you are using B822 refer to the PCL printer driv...

Page 188: ...e file to be printed 2 Select Print from the File menu 3 Click Preferences 4 Click Advanced in the Layout tab 5 Select Download as Softfont from TrueType Font in Graphic 6 Click OK 7 Specify other set...

Page 189: ...ify other settings as necessary and click OK 7 Click Print in the Print screen For the Windows PS printer driver 1 Open the file to be printed 2 Click Print from the File menu 3 Click Preferences 4 In...

Page 190: ...chine Ejecting paper alternately in portrait and landscape with collation Rotate Sort With collation paper can be ejected alternately in portrait and landscape orientation It is easy to sort printed j...

Page 191: ...lick Preferences 4 Select the Paper Quality tab 5 Set Media 6 Input the number of copies in Copies on the Job Options tab and check Collate and Rotate Sort 7 Specify other settings as necessary and cl...

Page 192: ...from Page Order in the Layout tab 5 Specify other settings as necessary and click OK 6 Click Print in the Print screen If Page Order is not displayed open Printers Folder right click on the OKI B842 P...

Page 193: ...To Print appears on the display If the machine is in the power saving mode press OK to restore 2 Press the scroll button on the operator panel several times to select Menus and press OK 3 Check that T...

Page 194: ...e weight and type you can set the machine to continue the printing from another tray when the feeding tray is empty First select Auto Tray Switch from the operator panel Then select Auto Tray Switch i...

Page 195: ...Print from the File menu 3 Click Preferences 4 Click Advanced in the Layout tab 5 From Tray Switch in Printer Features select On 6 Click OK 7 Specify other settings as necessary and click OK 8 Click...

Page 196: ...lick OK For macOS 1 Open the file to be printed 2 Select Print from the File menu 3 Configure the print settings to be used as the default settings of the printer driver 4 Select Save Current Settings...

Page 197: ...reset name and click OK For the macOS PS printer driver You can change the default settings on the Page Setup screen Settings saved with other printer drivers cannot not be guaranteed Save the setting...

Page 198: ...work on the PC completes more quickly the PC can do other work while the machine is operating in the background This function is not available to macOS If the print data cannot be stored due to insuff...

Page 199: ...zing the printable area You can maximize the printable area by reducing the top bottom left and right margins to 2 0 mm for the paper to print This function is not available to the Windows PS printer...

Page 200: ...on the paper to be printed This function is not available to the Windows PS printer driver or macOS For Windows PCL printer driver 1 Open the file to be printed 2 Select Print from the File menu 3 Cli...

Page 201: ...ce in the X direction and to widen the blank space in the Y direction Readjustment might be necessary depending on the usage conditions temperature and humidity media type This function corrects the p...

Page 202: ...er driver cannot use this function in conjunction with the poster printing or booklet printing To use this function uncheck Job Spool Printing data stored in this machine P 198 If you are using B822 r...

Page 203: ...that Ready To Print appears on the display If the machine is in the power saving mode press OK to restore 2 Press the scroll button on the operator panel several times to select Print and then press O...

Page 204: ...s tab For the Windows PS printer driver Verify Password for Private Print of the Device Setup tab For macOS Verify Password for Private Print of the Options tab of Options and Supplies after selecting...

Page 205: ...inting from your PC if you accidentally send a large amount of data from your PC to the printer For Windows 1 Open Printers Folder How to open the printer folder P 145 2 Right click on the printer s i...

Page 206: ...ement of this machine Admin Password 207 Changing settings of Admin Setup 212 Managing the machine from the web page 213 User restriction Access control 238 Initializing the settings 247 Moving Transp...

Page 207: ...mber or Serial No Check the machine s serial number with one of the following methods Check against the sticker on the front of the machine Check by the display on the operator panel Check by printing...

Page 208: ...characters displayed in Serial Number 5 Convert the upper case letters of Serial Number into lower case ones and use the converted string as the admin password Checking by printing the menu map In th...

Page 209: ...in password is ab01234567 Checking the factory default admin passwords P 207 1 Check that Ready To Print appears on the display If the machine is in the power saving mode press OK to restore 2 Press t...

Page 210: ...ce _ Be sure to write down the password you set just in case you forget If you forget the changed password you cannot change Admin Setup or Boot Menu To reset the admin password the charged service by...

Page 211: ...you have just changed It is required to change the settings Press the OK Button is displayed press OK 6 Enter a new password and press OK Inputting text P 101 7 Press OK again to display the Verify P...

Page 212: ...machine is in the power saving mode press OK to restore 2 Press the scroll button on the operator panel several times to select Admin Setup and then press OK 3 Press or to input the admin password an...

Page 213: ...from the web page it is necessary to log in as an administrator Opening the web page Please enable Cookies and JavaScript in the security setup of your web browser This section takes the following en...

Page 214: ...played Changing admin password Web page You can change the admin password of this machine from the web page The admin password specified on the web page is used to log into this machine or to change s...

Page 215: ...enable Cookies and JavaScript in the security setup of your web browser To change settings of this machine from the web page it is necessary to log in as an administrator Logging in as an administrat...

Page 216: ...You can encrypt the communication between your PC or mobile device and this machine The communication is encrypted with SSL TLS in the following cases A certificate is pre installed on this machine to...

Page 217: ...d the CSR to the certificate authority and obtain a certificate from the certificate authority to install it For a certificate issued by an external certificate authority Select Import the certificate...

Page 218: ...rch for devices Search by setting it to SNMP Also if you changed Print Protocol on the device search screen to IPP you will not be able to print Set it to RAW before printing 1 Open the web page of th...

Page 219: ...Insert the included DVD to the PC and install the driver Installing software on a PC P 69 2 Select System Preferences from the Apple menu 3 Click Printers Scanners 4 Click 5 Click the IP tab 6 Select...

Page 220: ...annot be set up due to the inconsistency of specified parameters the web page cannot be accessed In this case disable IPSec or initialize network settings from the operator panel of this machine 7 Set...

Page 221: ...is machine Opening the web page P 213 2 Log in as an administrator Logging in as an administrator P 214 3 Select Network Setup 4 Click the Menu button on the upper right corner select Security MAC Add...

Page 222: ...cally until it is cleared 12 Click Apply If no notification target error occurs the notification e mail will not be sent Using SNMPv3 By using the SNMP manager that is compatible with SNMPv3 the manag...

Page 223: ...ct Authenticate Server in Server Authentication Settings and then click Import in Import of CA Certificate 12 Select the CA certificate file and click OPEN Specify the CA certificate used for RADIUS s...

Page 224: ...e 18 Set the IP address of this machine Setting IEEE802 1X Wireless LAN You can set IEEE802 1X authentication with a wireless LAN First access the web page of this machine via a wired LAN to set IEEE8...

Page 225: ...upper right corner and then select Security IEEE802 1X Authentication 5 Select Disable in IEEE802 1X Authentication 6 Select PEAP in EAP Type 7 Input the user name in EAP User 8 Input the password in...

Page 226: ...Wireless Network Selection 9 Click Search 10 Select the SSID of the wireless access point you want to connect to from the displayed SSID list 11 Check that WPA WPA2 EAP is displayed in Security If a d...

Page 227: ...is used for LDAP name authentication If the LDAP server is used for LDAP name authentication select any authentication method other than Anonymous If Digest MD5 is selected it is required to set the D...

Page 228: ...the web page of this machine Opening the web page P 213 2 Log in as an administrator Logging in as an administrator P 214 3 Select Printer Settings 4 Click the Menu button on the upper right corner a...

Page 229: ...istrator P 214 3 Select Printer Settings 4 Click the Menu button on the upper right corner Then select Management Power Setup 5 Select the action mode in Power Save Setting and click Apply Copying the...

Page 230: ...supported This function is not available on B822 1 Open the web page of this machine Opening the web page P 213 2 Select Direct Print 3 Select the PDF file to print in Step 1 Select a print file 4 Set...

Page 231: ...Remaining Displays the remaining service life of the image drum Fuser Life Remaining Displays the remaining service life of the drum unit Counter Print Counter Displays the total print quantity for e...

Page 232: ...d when AirPrint is checked System Setup Sets general items related to the system Admin Password Sets the admin password Near Life Setup Sets whether to display a message when the supplies or maintenan...

Page 233: ...s occurred Print Adjustment Sets the items related to print adjustment such as high humidity control and image drum cleaning Customize Menu Sets the print density Print Position Adjust Adjusts the pri...

Page 234: ...en the Wireless LAN module is installed and Extended Network is set to Wireless LAN Only the administrator can configure the settings Default Gateway Settings Specify the network connection method for...

Page 235: ...sing a printer driver When the setting is changed the machine will restart automatically Depending on the settings of other menus the machine may not restart Only the administrator can configure the s...

Page 236: ...nformation related to IEEE802 1X EAP Secure Protocol Server Setting Sets the information about the secure protocol server WebPage Authentication Method Sets the web page authentication method Communic...

Page 237: ...y Admin User Name Links Support Links Displays the links set by the manufacturer Other Links Displays the links set by the administrator Edit Links Sets the URL to be displayed in the links You can re...

Page 238: ...thenticated but cannot operate check with the administrator if the operation is permitted 1 Registering a role Register a role to assign to the user For example create an organizational unit name or j...

Page 239: ...y below the role name the role information screen will be displayed so change and register the required items 2 Registering a user When performing user authentication using the local confirmation meth...

Page 240: ...up Set the group to which the user belongs 8 Click Submit You can copy registered roles and add new users based on the copied settings When you click Copy below the user name the user information scre...

Page 241: ...ch value is obtained Display name Set the LDAP key to obtain the display name of user information E mail address Set the LDAP key to obtain the E mail address of user information Language Code Set the...

Page 242: ...layed and define the regulations for automatically assigning roles to LDAP users 8 When the role assignment screen is displayed input the LDAP key the LDAP value and the applicable role When the LDAP...

Page 243: ...this machine within the range of guest permissions The definition of guest permissions can be set in the guest permission settings Guest is displayed as the authentication method on the login screen...

Page 244: ...The home screen is displayed You will be automatically logged out after a certain period of time without operating the panel Printing from a PC If access control is enabled when printing from a PC in...

Page 245: ...on details of the printer driver from the Device Options tab or Device Settings tab of printer properties 1 Open Printers Folder How to open the printer folder P 145 2 Right click on the icon of your...

Page 246: ...me as the user name 6 If Authentication Type is displayed select the user s authentication destination and authentication mode from the list Auto Follows the method for logging into macOS Authenticati...

Page 247: ...press OK 3 Press or to input the admin password and press OK Admin Password P 207 4 Check that Network Setup is selected and press OK 5 Check that General Setup is selected and press OK 6 Press to se...

Page 248: ...lization will not be canceled Initialization will be done upon the next power on 10 Power off this machine and power it back on Initializing settings of this machine Restores settings of this machine...

Page 249: ...unlock the casters x2 before moving the machine Transporting this machine Injury may be caused Make sure that at least 2 people carry this machine since it weighs approx 30 kg Burns may be caused Do n...

Page 250: ...tray units to each other Do not lose the removed connecting parts 5 Lift the machine and remove it from the expansion tray unit Pack and ship this machine and the expansion tray unit separately 6 Att...

Page 251: ...9 Use a Phillips screwdriver to remove the metal fittings of Caster Base x4 that are connected to the expansion tray unit 10 Lift the expansion tray unit and remove it from the Caster Base 11 Put the...

Page 252: ...panel several times to select Admin Setup and then press OK 3 Press or to input the admin password and press OK Admin Password P 207 4 Press several times to select Others Setup and then press OK 5 P...

Page 253: ...ware 256 Monitoring Tool Windows 258 Network Extension 267 PS Gamma Adjuster 269 Configuration Tool 271 OKI LPR Utility 281 Network Card Setup Utility macOS 285 Print Job Accounting Client 286 This se...

Page 254: ...ou can check the settings of this machine and set options from the printer driver This utility is installed automatically when the printer driver is installed via a network connection Network Extensio...

Page 255: ...of this machine Print Job Accounting Client P 286 Applications for mobile devices Item Description Reference Mobile Print You can print web pages or photos with an OKI LED printer or LED MFP connecte...

Page 256: ...hine is connected to a network with a network cable and the IP address and other settings of the machine have been configured 1 Insert the included DVD to the PC 2 When Auto Play is displayed click Ru...

Page 257: ...ou want You can also start directly from the provided DVD 1 Insert the included DVD to the PC 2 Double click on OKI the Utility folder 3 Drag and drop to copy the software folder you want to install t...

Page 258: ...function use the same Windows login user when installing the Monitoring Tool and when using the Monitoring Tool Registering the printer Register the printer to be monitored with the Monitoring Tool 1...

Page 259: ...P 207 If an admin password authentication error is displayed the admin password you input may be incorrect Input the correct admin password again 6 If you click Agree in Step 4 input the settings of t...

Page 260: ...ructions to update the software 1 When update is available for software Update Recommended is displayed in the Status field 2 Click Update on the line where Update Recommended is displayed 3 Click Agr...

Page 261: ...of this machine and click Update firmware 3 On the Administrator password authentication screen input the admin password of this machine and click OK Admin Password P 207 4 The latest firmware is dow...

Page 262: ...enance part column and follow the procedure to apply for maintenance parts It is necessary to complete user registration It is necessary to replace the maintenance part The maintenance parts include t...

Page 263: ...played website When Don t show the notification message again is checked the system will hide the notification message from the end of the service life to the replacement of the maintenance part When...

Page 264: ...t Restores all the settings to the default values Server Communication tab Item Description Communication timeout s Sets the timeout time for communication with the website Communication retries times...

Page 265: ...Cloud Setting from the Settings menu 3 Input the settings of the DNS server and proxy server Enter the proxy user ID and proxy password if necessary 4 Click Apply Deleting the printer Delete a printer...

Page 266: ...y When firmware update has failed Cause Solution The connection with the server has failed Check your Internet connection environment The admin password that you input is incorrect Check the admin pas...

Page 267: ...aying properties of the printer driver To use Network Extension display the Printer Properties screen 1 Open Printers Folder How to open the printer folder P 145 2 Right click on the printer icon and...

Page 268: ...iver P 267 2 Select the Device Options tab 3 Click Get Printer Settings 4 Click OK For the Windows PS printer driver 1 Display the Printer Properties screen Displaying properties of the printer driver...

Page 269: ...ob Options tab of the printer driver For macOS select Not specified in Custom Gamma Adjustment on the Printer Features tab For Windows the model name is displayed in the Select Printer list of the PS...

Page 270: ...stered halftone For the Windows PS printer driver 1 Open the file to be printed 2 Select Print from the File menu 3 Click Preferences 4 Check Custom Gamma Adjustment in the Job Options tab 5 Select th...

Page 271: ...ster Device from the Tools menu 3 When registrable devices are displayed select this machine and click Register 4 Click Yes on the confirmation screen Starting the Configuration Tool 1 Click Start and...

Page 272: ...the PC The time and time zone of this machine must be consistent with your PC Setup 1 Click Start and select OKI Configuration Tool 2 Select Alert Info from the Plug in menu 3 Select Basic settings 4...

Page 273: ...mail is received during printing 1 Click Start and select OKI Configuration Tool 2 Select Alert Info from the Plug in menu 3 Select Filter settings 4 Change the settings as necessary 5 Click OK Up to...

Page 274: ...from the Plug in menu 3 Select Discover Devices 4 Search results will be displayed Specifying search conditions 1 Click Start and select OKI Configuration Tool 2 Select Network Setting from the Plug i...

Page 275: ...g a form file 1 Open Printers Folder How to open the printer folder P 145 2 Right click on the icon of this machine and select the required PS printer driver from Printer Properties 3 Select the Port...

Page 276: ...e space of memory hard disk 1 Click Start and select OKI Configuration Tool 2 Select Storage Manager from the Plug in menu 3 Click the device name on the device selection area The display shows the st...

Page 277: ...KI Configuration Tool 2 Select this machine from Registered Device Table 3 Select the User Setting tab 4 Click Role management 5 Input the admin password and click OK Admin Password P 207 6 Click User...

Page 278: ...t click on this machine from Registered Device Table 3 Select Remove device 4 Click Yes on the confirmation screen Name and function of each screen Device Info tab Displays the information about the d...

Page 279: ...sence of the event notified by each device 4 Filter settings Sets filter conditions for pop up notifications 5 Display log Displays detected notification information Network Setting plug in Sets the n...

Page 280: ...ges the IP address or other settings of this machine Create New Project Creates a new project Adds File to Project Adds files to a project Send Project Sends a project to this machine Save to Device S...

Page 281: ...R Utility and select More Running As Administrator to restart the utility You cannot set a device that is already registered in the OKI LPR Utility To change the port select Confirm Connections from R...

Page 282: ...OK Automatically transferring print data When this machine cannot print since it is busy offline out of paper etc you can set the print data to be automatically transferred to another OKI machine Adm...

Page 283: ...283 Automatically following the IP address of the registered device You can set to maintain the connection to the original device even if the IP address of this machine is changed Administrator privi...

Page 284: ...nt to this machine Deleting unnecessary print data You can use the OKI LPR Utility to delete unnecessary print data 1 Start the OKI LPR Utility 2 Select this machine 3 Select Job Status from the Remot...

Page 285: ...5 Input the admin password and click OK Admin Password P 207 6 Click OK to enable the new settings The network card of this machine will restart Opening the web page If you have not changed IP Addres...

Page 286: ...me and user ID using Properties in the printer driver 1 Click Start and then select OKI Change Job Accounting Mode 2 From the list of drivers select the driver you want to set To set all printer drive...

Page 287: ...When omitted the user name will follow the login user name Separate each item with a comma For the spreadsheet software input one login user name one user ID and one user name on each line 2 Save the...

Page 288: ...user name in order separated by commas 3 Save the file in CSV format 4 Start the Print Job Accounting Client 5 Select Import from the File menu 6 Select the CSV file created in Step 3 and click Open...

Page 289: ...ting from a mobile device Printing with Mobile Print 290 Printing with AirPrint 293 Printing with Mopria Print Service 297 Printing with IPP Everywhere 301 Printing with Print Plugin 304 Showing troub...

Page 290: ...Connecting via an access point Infrastructure P 52 Connecting directly with this machine AP mode P 64 2 Register this machine in the app and set it as the output destination If it has already been reg...

Page 291: ...his machine using the NFC function Cause Solution Reference Is the wireless setting of this machine set to the AP mode Enable the AP mode Printing with Mobile Print P 290 Is the NFC setting of this ma...

Page 292: ...error message appears on the display P 367 Is any error displayed Check the error message Error Message List P 368 When an error message appears on the display P 367 The file is in a format that cann...

Page 293: ...aps on the screen To use this function you need to connect this machine to a mobile device or Mac computer with a wired LAN wireless LAN or USB cable For details about AirPrint please visit the Apple...

Page 294: ...es from the Apple menu 4 Click Printers Scanners 5 Click and then click Add Printer or Scanner 6 Select the name of the model you are using and click Add 7 Make sure that your model name is displayed...

Page 295: ...P 81 Is this machine connected to the same network as the iOS device Check if this machine is displayed on the iOS print screen Check the IP address if this machine is not displayed Unable to print Ca...

Page 296: ...368 When an error message appears on the display P 367 Is AirPrint set to Enabled Press the scroll button on the operator panel several times to check the status of AirPrint If Disabled is displayed...

Page 297: ...Service is now available on Google Play Visit http www mopria org for details 1 Setting Mopria Print Service 1 Connect this machine to the same network as the mobile device Connect this machine and th...

Page 298: ...this machine and the PC via a wireless or wired LAN 3 Open Setup 4 Click Printers Scanners from Devices 5 Click 6 Select the name of the model you are using and click Add Device 7 Check that the name...

Page 299: ...Android device Check if this machine is displayed on the Android print screen If this machine is not displayed check the IP address If the network is not connected to the Internet select Yes in Do yo...

Page 300: ...e device 300 Cause Solution Reference Is Android print service set to Enable Check the status of Default Print Service or Mopria Print Service from the Android print service If Disable is displayed Mo...

Page 301: ...d the access point via wireless LAN infrastructure or wired LAN To connect via wireless LAN Infrastructure please set it in advance Connection form via a wireless LAN P 51 Connecting via an access poi...

Page 302: ...1 Open the file to be printed 2 Click 3 Click Print 4 Select the model you are using 5 Set the required items 6 Click Print Troubleshooting for IPP Everywhere It may take two or three minutes for this...

Page 303: ...able Check the status of Network Setup IPP Everywhere from the web page of this machine If Disable is displayed IPP Everywhere is not available Managing the machine from the web page P 213 Is any erro...

Page 304: ...ess point 1 Connect the mobile device to the same network as this machine Connect to a wireless LAN access point in the same network as this machine or directly to this machine wireless LAN AP mode Co...

Page 305: ...ck on and then check if the problem is resolved Turning the power on P 81 Turning the power off P 81 Is the wireless setting of the mobile device enabled Enable the wireless setting on your mobile dev...

Page 306: ...Printing from a mobile device 306 Cause Solution Reference Is any error displayed Check the error message Error Message List P 368 When an error message appears on the display P 367...

Page 307: ...on the upper left corner of the display the search result of the page of a more detailed solution from FAQ on the website will be displayed on the mobile device 1 Your mobile device needs to come wit...

Page 308: ...s 325 Service life and replacement cycle of maintenance parts 326 Replacing the maintenance kit 328 Replacing the paper feed roller Tray1 334 Replacing the paper feed roller Tray2 3 4 338 Replacing th...

Page 309: ...hen toner is inhaled gargle with a lot of water and move the person to a place with fresh air Consult a physician as necessary When toner gets contact with the skin of your hands etc wash it off with...

Page 310: ...artridge with a new one State of this machine Printing is possible but the remaining toner is low The toner cartridge is empty Printing stops About 300 pages can be printed from when the time for repl...

Page 311: ...g quality will decline after the image drum stays unpacked for one year or longer Therefore prepare a new image drum Handle with adequate care since the green tube of the image drum is very easy to be...

Page 312: ...e toner cartridge in the direction of the unlock mark until it stops and then gently pull the toner cartridge out Burns may be caused Never throw a used toner cartridge in fire The toner inside may sc...

Page 313: ...er cartridge with the triangle marks inside this machine and install it along the groove 8 Rotate the blue lever on the left side of the toner cartridge in the direction of the lock mark until it stop...

Page 314: ...Maintenance 314 Please support recycling of the used toner cartridge For details refer to the separate volume COREFIDO Guide...

Page 315: ...placement Please use genuine OKI genuine consumables for optimum performance Failures caused by using non genuine consumables may void the warranty or maintenance contract The use of non genuine consu...

Page 316: ...e like Handle with adequate care since the green tube of the image drum is very easy to be damaged Do not expose the image drum to direct sunlight or strong light about 1 500 lux or above Do not leave...

Page 317: ...direction of the unlock mark until it stops 10 While pressing down the image drum pull out the toner cartridge toward you 11 Align the triangular marks on the left and right sides of the toner cartrid...

Page 318: ...the blue lever on the left side of the toner cartridge in the direction of the lock mark until it stops If the image drum and toner cartridge are not installed correctly the toner cartridge lever will...

Page 319: ...ge and press in the toner cartridge Check that the triangular marks on the left and right sides of the image drum are all the way in 17 Close the front cover firmly with your both hands Please support...

Page 320: ...mage drum and a new toner cartridge 2 Press the front cover open button on the side of this machine and then open the front cover toward you 3 Make sure that the position of the blue lever on the left...

Page 321: ...t expose the image drum to direct sunlight or strong light approx 1 500 lux or above Do not leave it uncovered for more than 5 minutes even under room lighting 6 Remove the desiccant and protective sh...

Page 322: ...d install it along the groove of the image drum 11 Place your fingers on the left and right protrusions blue seals of the image drum and press them firmly into the toner cartridge 12 Rotate the blue l...

Page 323: ...om diagonally above by holding the toner cartridge 15 Check the Installation position by the right label on the toner cartridge and press in the toner cartridge Check that the triangular marks on the...

Page 324: ...Maintenance 324 Please support recycling of the used image drum and toner cartridge For details refer to the separate volume COREFIDO Guide...

Page 325: ...free of charge The designated replacement cycle is 5 years Note that user registration is required to receive the free of charge parts For the registration method refer to the separate COREFIDO Guide...

Page 326: ...P 258 Replacement cycle of the maintenance kit When the time for replacement is approaching or has arrived the following message appears on the display When the time for replacement is approaching Whe...

Page 327: ...roller if it has reached the designed number of sheets Or replace the paper feed roller if paper jams occur frequently even after you have cleaned it For Windows you can check the replacement time fro...

Page 328: ...aintenance kit and check that you have all the parts Fuser Transfer roller 2 Open the output tray by holding its center Burns may be caused As the fuser may be hot be cautious during operation and alw...

Page 329: ...ove the new fuser from the box and rotate the blue lock lever in the direction of the unlock mark until it stops 6 Install the fuser in this machine with the blue lock lever on the left side 7 Lock th...

Page 330: ...attached Do not touch the blue lever on the toner cartridge Handle with adequate care since the green part of the image drum is very easy to be damaged Do not expose the image drum to direct sunlight...

Page 331: ...t and right blue levers inside this machine toward you 13 Remove the transfer roller gently by holding its both ends from above Be careful not to touch the sponge section in the center 14 Remove the n...

Page 332: ...eful not to touch the sponge section in the center Install the transfer roller so that the back side is lower If the back side is high the transfer roller is not installed correctly 16 Tilt the left a...

Page 333: ...d press in the toner cartridge Check that the triangular marks on the left and right sides of the image drum are all the way in 19 Close the front cover firmly with your both hands Please support recy...

Page 334: ...ler Tray2 3 4 P 338 1 Prepare a new feed roller assembly for Tray1 2 3 4 and check that you have all the parts Separation roller Paper feed roller without gear Paper feed roller with gear 2 Pull out t...

Page 335: ...eft to remove it 4 While pushing the blue lever on the right side of the rear paper feed roller with gear to the right tilt the paper feed roller with gear downward to remove it 5 Mount the new paper...

Page 336: ...ut gears onto the white shaft 8 Release your hand from the blue lever 9 Rotate the white and blue gears to the far side and check that the two paper feed rollers are rotating 10 Remove the paper from...

Page 337: ...rt it into the main unit from slightly above and return it to its original position If the paper cassette is returned to the main unit by force the paper stopper may shift 14 Clear the paper feed roll...

Page 338: ...procedure of replacing the paper feed roller of Tray1 refer to Replacing the paper feed roller Tray1 P 334 1 Prepare a new feed roller assembly for Tray1 2 3 4 and check that you have all the parts S...

Page 339: ...eft to remove it 4 While pushing the blue lever on the right side of the rear paper feed roller with gear to the right tilt the paper feed roller with gear downward to remove it 5 Mount the new paper...

Page 340: ...ut gears onto the white shaft 8 Release your hand from the blue lever 9 Rotate the white and blue gears to the far side and check that the two paper feed rollers are rotating 10 Remove the paper from...

Page 341: ...main unit from slightly above and return it to its original position If the paper cassette is returned to the main unit by force the paper stopper may shift 14 Clear the paper feed roller counter of...

Page 342: ...y deteriorate 1 Prepare a new feed roller assembly for MPT and check that you have all the parts Separation roller Paper feed roller without gear Paper feed roller with gear 2 Press the white part of...

Page 343: ...right arm inwards and remove the protrusion of the arm from the groove 6 Lower the MP tray and lift up the protrusion of the arm 7 By referring to Steps 5 and 6 remove the protrusion of the left arm...

Page 344: ...d hold the white part which is visible through the small window at the bottom of the separation roller Remove the lower paper feed roller without gear by expanding the side protrusion outward and slid...

Page 345: ...ion roller down at the same time Do not touch the rubber portion and the transparent film of the roller 14 Prepare a new paper feed roller without gear Press down on the center of the MP tray and then...

Page 346: ...m into the groove If you close the MP tray without hooking the protrusion of the arm to the correct position the paper placement cover may be broken Be sure to hook it in the correct position 18 Simil...

Page 347: ...feed roller on the MP tray On the operator panel select Admin Setup Others Setup Paper Feed Roller Counter Clear MP Tray Clear Execute Yes and then press OK Please recycle the used paper feed roller...

Page 348: ...3 Hold the toner cartridge push it up a little and then pull it out toward you Remove the toner cartridge with the image drum attached Do not touch the blue lever on the toner cartridge Handle with a...

Page 349: ...e image drum from diagonally above by holding the toner cartridge 7 Check the Installation position by the right label on the toner cartridge and press in the toner cartridge Check that the triangular...

Page 350: ...a soft dry cloth Cleaning the paper feed roller Tray1 2 3 4 If paper jams occur frequently clean the paper feed roller Clean the separation roller of the paper cassette and the paper feed roller insi...

Page 351: ...ith a cloth slightly moistened with water while rotating the separation roller 5 Load paper in the paper cassette 6 Insert the paper cassette into the main unit from slightly above and install it back...

Page 352: ...e front recess and pull to open the MP tray towards you 2 Lift the paper placement cover 3 Slide the manual feeder guide inward 4 While lifting the MP tray gently press the right arm inwards and remov...

Page 353: ...om the groove and lift it up 7 Lift the removed arm until they touch the main unit 8 Press down on the center of the MP tray and then press and hold the white part which is visible through the small w...

Page 354: ...g it in the arrow direction Do not touch the transparent film 11 Press down on the center of the MP tray until the left trapezoidal part of the separation roller fits into the groove on the machine Do...

Page 355: ...nnermost position If it is hard to insert slide to install the paper feed roller without gear while rotating it downward 14 Wipe the paper feed roller with a cloth slightly moistened with water while...

Page 356: ...ok it in the correct position 18 Similarly hook the protrusion of the left arm of the MP tray into the groove If you close the MP tray without hooking the protrusion of the arm to the correct position...

Page 357: ...touch the blue lever on the toner cartridge Handle with adequate care since the green part of the image drum is very easy to be damaged Do not expose the image drum to direct sunlight or strong light...

Page 358: ...marks on the left and right sides of the image drum are all the way in 6 Close the front cover firmly with your both hands Cleaning the resist roller When horizontal streaks appear on the printing res...

Page 359: ...ct sunlight or strong light approx 1 500 lux or above Do not leave it uncovered for more than 5 minutes even under room lighting 3 Place the removed toner cartridge and image drum on a flat surface co...

Page 360: ...ion position by the right label on the toner cartridge and press in the toner cartridge Check that the triangular marks on the left and right sides of the image drum are all the way in 8 Close the fro...

Page 361: ...istance guide and check that the handle is on the top of the front side The transport assistance guide cannot be installed if its orientation is not correct 2 Install the transport assistance guide by...

Page 362: ...e printer driver and other software to the latest version A PC connected to the Internet is required for the update For Windows For Windows use the Monitoring Tool Monitoring Tool Windows P 258 For ma...

Page 363: ...ons displayed in Printers and click Print server properties in the menu bar 5 Select the Drivers tab 6 Click Change Driver Settings if displayed 7 Select the driver to be deleted and click Remove 8 Wh...

Page 364: ...rs screen 6 Insert the included DVD to the PC 7 Double click on OKI Drivers PS Uninstaller 8 Confirm the model to be deleted displayed in the dialog box and click OK 9 Follow the on screen instruction...

Page 365: ...inter firmware device control program to the latest version A PC connected to the Internet is required for the update For Windows For Windows use the Monitoring Tool Monitoring Tool Windows P 258 For...

Page 366: ...hooting When an error message appears on the display 367 When a paper jam occurs 376 Trouble with printing 412 Troubleshooting for printing results 419 Software troubleshooting 431 Troubleshooting for...

Page 367: ...cation on the display If a search keyword is displayed you can search for a solution by inputting it in Search Keyword of FAQ on the website or your smartphone application If the search keyword is dis...

Page 368: ...irmware update has failed Please update the firmware again If the error still persists contact our Customer Service Center or your dealer Communication Error An error has occurred in this machine Rest...

Page 369: ...displayed number of pages Please replace the image drum with a new one as soon as possible To replace the image drum refer to Replacing the image drum and the toner cartridge P 320 Image Drum Life Pri...

Page 370: ...Normal Tray in Tray Configuration MPTray Config and match the paper size of the MP tray with the paper size you want to print with Rotate Sort Duplex Print Failed Press OK Button Printed on one side b...

Page 371: ...nt it again Decode error occurred Press OK Button E mail printing has failed because there was a problem with the attached file Check the attached file Job Type restricted Job rejected Press OK Button...

Page 372: ...tails 517 Restart this machine If the problem still persists even after the reboot power off this machine and check if the Wireless LAN module is installed If the Wireless LAN module is not installed...

Page 373: ...stem Adjust Timeout Injob Firmware Update Error Please try again If network doesn t work please try firmware update over USB Firmware update has failed Please update the firmware again For details see...

Page 374: ...om the paper size setting of the tray is fed Remove the jammed paper Remove the paper temporarily from the tray when multiple sheets of paper are fed at a time Shuffle the paper well horizontally alig...

Page 375: ...ition matches the paper size 390 MP tray 387 391 Tray1 392 Tray2 363 Tray3 394 Tray4 Paper jam occurred Paper jam Number place s Remove the paper Press to locate jam Press Help for details 370 371 372...

Page 376: ...over on the back of this machine 2 Pull out any paper that is visible and proceed to Step 8 3 If no paper is visible pull out the paper cassette of Tray 1 by holding its handle until it stops raise th...

Page 377: ...de this machine to lock and close the cover 7 Insert the paper cassette into the main unit from slightly above and install it back to its original position If you return the paper cassette to the main...

Page 378: ...e error code 371 1 Press the recess on the back of this machine and open the rear cover 2 Pull out the paper 3 Close the rear cover For the error code 372 1 Press the recess on the back of this machin...

Page 379: ...is visible pull out the paper cassette by holding its handle until it stops raise the paper cassette a little by holding its both sides and take it out 4 Open the cover by pushing up the blue lever i...

Page 380: ...nto the main unit from slightly above and install it back to its original position If you return the paper cassette to the main unit by force the paper stopper may shift 8 Close the rear cover For the...

Page 381: ...uide If the transport assistance guide comes off please refer to Installing the transport assistance guide P 361 3 Close the front cover firmly with your both hands For the error code 381 1 Press the...

Page 382: ...ged Do not expose the image drum to direct sunlight or strong light approx 1 500 lux or above Do not leave it uncovered for more than 5 minutes even under room lighting 3 Place the removed toner cartr...

Page 383: ...to its original position 8 Install the toner cartridge and the image drum from diagonally above by holding the toner cartridge 9 Check the Installation position by the right label on the toner cartri...

Page 384: ...artridge with the image drum attached Do not touch the blue lever on the toner cartridge Handle with adequate care since the green part of the image drum is very easy to be damaged Do not expose the i...

Page 385: ...ide P 361 5 If the paper is not visible press the recess on the back of this machine open the rear cover and open the paper ejection guide 6 If the paper is visible remove the paper and proceed to Ste...

Page 386: ...ion of the unlock mark until it stops 9 Remove the fuser from this machine by holding its central handle 10 Rotate the blue lock lever on the left side raise the jam release levers x 2 and remove any...

Page 387: ...aper left in the main unit of this machine 13 Install the fuser into this machine by holding its central handle 14 Lock the fuser by rotating the blue lock lever in the direction of the lock mark unti...

Page 388: ...image drum from diagonally above by holding the toner cartridge 18 Check the Installation position by the right label on the toner cartridge and press in the toner cartridge Check that the triangular...

Page 389: ...y holding its handle until it stops raise the paper cassette a little by holding its both sides and take it out 2 Remove the jammed paper 3 Insert the paper cassette into the main unit from slightly a...

Page 390: ...ng and closing the front cover For the error code 390 1 If there is paper loaded in the MP tray lift the paper placement cover and remove the paper 2 Press the front cover open button on the side of t...

Page 391: ...e 392 393 or 394 This section takes the error code 392 for example indicating that a paper jam occurs when paper is feeding from Tray 2 Pull out the paper cassette of Tray 3 for the error code 393 or...

Page 392: ...ise the paper cassette a little by holding its both sides and take it out 2 Remove the jammed paper 3 Insert the paper cassette into the main unit from slightly above and install it back to its origin...

Page 393: ...d then close it firmly with your both hands The error cannot be cleared without opening and closing the front cover For the error code 631 1 Pull out the paper cassette of Tray 1 by holding its handle...

Page 394: ...you and then close it firmly with your both hands The error cannot be cleared without opening and closing the front cover For the error code 632 633 or 634 This section takes the error code 632 for ex...

Page 395: ...ack to its original position If you return the paper cassette to the main unit by force the paper stopper may shift 4 Press the front cover open button on the side of this machine open the front cover...

Page 396: ...remove the jammed paper Do not touch the transport assistance guide If the transport assistance guide comes off please refer to Installing the transport assistance guide P 361 3 Close the front cover...

Page 397: ...ged Do not expose the image drum to direct sunlight or strong light approx 1 500 lux or above Do not leave it uncovered for more than 5 minutes even under room lighting 3 Place the removed toner cartr...

Page 398: ...to its original position 8 Install the toner cartridge and the image drum from diagonally above by holding the toner cartridge 9 Check the Installation position by the right label on the toner cartri...

Page 399: ...artridge with the image drum attached Do not touch the blue lever on the toner cartridge Handle with adequate care since the green part of the image drum is very easy to be damaged Do not expose the i...

Page 400: ...ide P 361 5 If the paper is not visible press the recess on the back of this machine open the rear cover and open the paper ejection guide 6 If the paper is visible remove the paper and proceed to Ste...

Page 401: ...ion of the unlock mark until it stops 9 Remove the fuser from this machine by holding its central handle 10 Rotate the blue lock lever on the left side raise the jam release levers x 2 and remove any...

Page 402: ...aper left in the main unit of this machine 13 Install the fuser into this machine by holding its central handle 14 Lock the fuser by rotating the blue lock lever in the direction of the lock mark unti...

Page 403: ...image drum from diagonally above by holding the toner cartridge 18 Check the Installation position by the right label on the toner cartridge and press in the toner cartridge Check that the triangular...

Page 404: ...over 2 Pull out any paper that is visible 3 If no paper is visible pull out the paper cassette of Tray 1 by holding its handle until it stops raise the paper cassette a little by holding its both side...

Page 405: ...de this machine to lock and close the cover 7 Insert the paper cassette into the main unit from slightly above and install it back to its original position If you return the paper cassette to the main...

Page 406: ...lding its handle until it stops raise the paper cassette a little by holding its both sides and take it out 2 Remove the jammed paper 3 Insert the paper cassette into the main unit from slightly above...

Page 407: ...e drum is very easy to be damaged Do not expose the image drum to direct sunlight or strong light approx 1 500 lux or above Do not leave it uncovered for more than 5 minutes even under room lighting 6...

Page 408: ...open the paper ejection guide 9 If the paper is visible remove the paper and proceed to Step 19 10 If the paper is not visible open the output tray Burns may be caused As the fuser may be hot be cauti...

Page 409: ...ion of the unlock mark until it stops 12 Remove the fuser from this machine by holding its central handle 13 Rotate the blue lock lever on the left side raise the jam release levers x 2 and remove any...

Page 410: ...aper left in the main unit of this machine 16 Install the fuser into this machine by holding its central handle 17 Lock the fuser by rotating the blue lock lever in the direction of the lock mark unti...

Page 411: ...image drum from diagonally above by holding the toner cartridge 21 Check the Installation position by the right label on the toner cartridge and press in the toner cartridge Check that the triangular...

Page 412: ...e error message displayed on the display Or press HELP on the operator panel to check and clear the error Error Message List P 368 The interface settings are disabled Please check the interface settin...

Page 413: ...LAN LAN1 and optional wired LAN LAN2 at the same time connecting wired LAN LAN1 and optional wired LAN LAN2 to the same subnet may cause unstable communication To stabilize the communication set the...

Page 414: ...When the print port does not function well with WSD specify the IP address or short printer name of this machine in the Standard TCP IP port and add the print port Troubleshooting for wireless LAN con...

Page 415: ...this machine AP mode P 64 A timeout occurs during connection Connect by specifying the wireless LAN access point you want to use from the wireless LAN access points detected by this machine 4 1 Conne...

Page 416: ...you want to connect is correct and connect with the correct SSID If it is blank the settings for the wireless LAN connection of this machine are insufficient Set Wireless Infrastructure Setting Conne...

Page 417: ...ess Infrastructure In that case the wired LAN cannot communicate with terminals outside the segment You can check from General Information Enabling Default Gateway in Network Information Connecting vi...

Page 418: ...wireless LAN AP mode to this machine Terminals exceeding the maximum number cannot be connected Disconnect other terminals and try to connect again Connecting directly with this machine AP mode P 64 T...

Page 419: ...ur dealer List of troubles with printing results Click the corresponding symptom to see the solution Paper feed direction White streaks appear in the vertical direction P 422 Paper feed direction Prin...

Page 420: ...feeding direction periodically P 425 White area is lightly stained P 425 Edges of text are blurred P 426 When envelopes or coated paper is printed the whole area is thinly stained P 426 Toner comes of...

Page 421: ...P 428 Nothing is printed P 428 White streaks occur P 428 The peripheral area is dirty P 429 Paper feed direction An afterimage printed on the front edge of the paper is printed P 429 Paper feed direc...

Page 422: ...image drum has not been installed correctly Please install the image drum correctly Replacing the image drum and the toner cartridge P 320 A foreign object is stuck in the image drum Please replace th...

Page 423: ...o a thicker value than the present value Setting paper information on the operator panel P 93 Recycled paper is used Press the scroll buttons on the operator panel several times to select the paper tr...

Page 424: ...scroll buttons on the operator panel several times to select Menus Print Adjust Moisture Control and change the setting This setting may delay the completion of printing the first page Streaks appear...

Page 425: ...nd print again If the problem persists replace the image drum Replacing the image drum and the toner cartridge P 320 If the intervals are about 31mm the resist roller is dirty Open the front cover and...

Page 426: ...a malfunction Do not use coated paper as much as possible Applicable paper P 82 Inapplicable paper P 84 Toner comes off when rubbed Cause Solution Reference The media weight is set incorrectly Press t...

Page 427: ...ins appear Cause Solution Reference The paper is not supported Use recommended paper If the paper has a lot of paper dust load the paper after shuffling it well Applicable paper P 82 If the intervals...

Page 428: ...leaning the paper feed roller Tray1 2 3 4 P 3 50 Cleaning the paper feed roller MP Tray P 351 The machine may have broken down Print the menu map and check if the device itself can print If the config...

Page 429: ...and an afterimage is printed underneath the media weight may not be set incorrectly Press the scroll buttons on the operator panel several times to select the paper tray you are using from Menus Tray...

Page 430: ...ith the paper loaded in portrait orientation Loading paper P 82 You can reduce the occurrence of a difference in density by changing the settings of this machine as follows Press the scroll buttons on...

Page 431: ...Troubleshooting 431 Software troubleshooting Monitoring Tool Troubleshooting Monitoring Tool P 266...

Page 432: ...el Replacing the image drum P 315 The transport assistance guide comes off Please install the transport assistance guide Installing the transport assistance guide P 361 The error is not cleared even a...

Page 433: ...OWER SAVE lamp is blinking and then press OK to start this machine The print data is not sent The LAN USB cable is broken Connect with a new cable The PC has timed out Increase the length of timeout i...

Page 434: ...ng speed In the Job Options tab of the printer driver Extra Fine Multi Tone or Fine 1200x1200dpi is selected Select Normal 600x600dpi in the Advanced or Job Options tab of the printer driver The print...

Page 435: ...emperature and humidity Storing paper P 95 The paper is wrinkled folded or curled Use the paper applicable to this machine Straighten the paper if it is curled Applicable paper P 82 The paper has had...

Page 436: ...cannot be fed from Tray 2 3 4 Tray 2 3 4 is not set up in the printer driver Set up Tray 2 3 4 in the printer driver Setting the printer driver P 74 Th machine is not restored even after the jammed p...

Page 437: ...functions of the printer driver P 134 The paper settings are not correct Press the scroll buttons on the operator panel to select Envelope in Menus Tray Configuration Tray Name Setup Media Type Set Me...

Page 438: ...On or Last State in Boot Menu After AC power supply fails Boot Menu P 129 The machine may not work properly if an uninterruptible power supply UPS or inverter is used Do not use any uninterruptible po...

Page 439: ...Appendix 439 Appendix Specifications 440 Dimensions 443 Using the FAQ guide of this machine 445 List of consumables maintenance parts options and paper 447 Menu tree 448...

Page 440: ...11 a b g n Wireless LAN Optional Ethernet 100BASE TX 10BASE T 2nd port of wired LAN Optional Display screen 2 4 monochrome graphic panel 128 x 64 dots Compatible OS Windows 11 Windows 10 Windows 8 1 W...

Page 441: ...th 90 297 mm Length 148 432 mm Custom size Tray1 90 297 mm W 148 432 mm L Expansion tray units 100 297 mm W 148 432 mm L MP tray 55 297 mm W 127 1 321 mm L Duplex 90 297 mm W 148 432 mm L Paper qualit...

Page 442: ...ler feed roller assembly Specifications of the expansion tray unit Item Expansion tray unit Expansion tray unit large Weight Approx 5 1 kg Approx 6 kg Dimensions WxDxH 478 392 95 mm 478 392 124 mm Net...

Page 443: ...B842dn B 790millimeters 790millimeters C 135millimeters 135millimeters D 392millimeters 392millimeters E 263millimeters 263millimeters F 256millimeters 303millimeters G 286millimeters 348millimeters...

Page 444: ...rs 478millimeters L B822dn 635millimeters B842dn 784millimeters M B822dn 381millimeters B842dn 472millimeters N 95millimeters 124millimeters O 95millimeters 124millimeters P 95millimeters 124millimete...

Page 445: ...chine when ATTENTION on the operator panel blinks or lights on and Please See HELP For Details appears on the display press HELP on the operator panel to display Search Keyword 1 Install the Mobile Pr...

Page 446: ...for the solution page will be displayed If you are using iOS tap NFC to display Ready to Scan and then bring the mobile device close to this machine This function is available to the NFC compatible m...

Page 447: ...m DR M3A Approx 30 000 sheets of paper can be printed Maintenance parts Maintenance kit MKT M3D Approx 120 000 sheets of paper can be printed The fuser and transfer roller are included Feed roller ass...

Page 448: ...ay4 A4 Letter Impressions Count Supplies Life Toner n nK Drum Tray3 Tray4 Paper Feed Roller Counter MPTray Tray1 Tray2 IPv6 Address Stateful Address Wired LAN2 Information Wired LAN2 IPv4 Address Subn...

Page 449: ...Y Dimension Media Type Media Weight Other Size Paper Feed Auto Tray Switch Print Adjust Print Position Adjust MPTray Clearable Warning Auto Continue Manual Timeout Timeout InJob Timeout Local Timeout...

Page 450: ...Serial Number Offline Receive Connected Host PS Setup L1 Tray Network Protocol USB Protocol PDF Media Size PDF Scaling Size B842 only Resolution Toner Save Default Orientation Edit Size X Dimension Y...

Page 451: ...dia Size Others Setup Paper Feed Roller Counter Clear MP Tray Clear Tray1 Clear Tray2 Clear Font Setup Font Output Mode Job Cancel Setup Cancel Button Behavior Inquiry Display Focus Position Clear Job...

Page 452: ...is machine while pressing OK on the operator panel When Boot Menu appears on the display release your finger and press OK again You must input an administrator password IPv4 Address Execute AP Mode Us...

Page 453: ...EE8001 4623Z002 Rev2...

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