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Service and Support
U.S. and Canada
Oki Data is firmly committed to the satisfaction of our
customers. If you have a problem that your customer
documentation cannot solve, contact the listed sources for
service or support.
Oki Data Authorized Service Providers
For the most comprehensive, up-to-date listing of Oki Data
authorized Service Centers in the United States and Canada:
• In the U.S. go to
www.okidata.com
and click Dealer
Locator.
• In Canada and the U.S., call 1-800-654-3282
(1-800-OKI-DATA).
Oki Data Contact Locations
Sales and Service Dealers
Consult the store location where you purchased your
machine, or contact Oki Data for the location of the nearest
Authorized Oki Data Service Dealer.
• Prices and minimum charges may vary.
• Proof of purchase is required for warranty work. Be sure to
retain your purchase documents.
Telephone Support
Automated Services for Your Convenience
Quick Referrals
To get quick referrals for a local Sales and Service
Authorized Reseller, including products, parts and
consumable supplies, contact us at any time:
• 1-800-654-3282 (1-800-OKI-DATA)
• www.OKIDATA.com
Your Own Personal Solutions Center
You can easily create your own Personal Solutions Center
providing up-to-the-minute Oki information specifically for
your product, including:
• Product news
• Manuals
• Drivers and utilities
• Material Safety Data Sheets
• Searchable knowledge base
• and much more!
Just take a few minutes setting it up once, then you can check
your Personal Solutions Center for the latest information at
any time.
Get started today by visiting http://MY.OKIDATA.com
Customer Support Representatives
1-800-654-3282 (1-800-OKI-DATA)
Customer Support Representatives are available 24 hours a
day, 7 days a week. Please have the model number and serial
number for your machine handy. Be sure that you are calling
from a telephone close to your machine so you can describe
your problem accurately and follow up on the suggestions of
the Customer Support Representative right while you are on
the phone. Our Customer Support Representatives are trained
on all current OKI products. They can answer your questions
regarding:
• Locations of sales and service dealers
• Installation of your machine
• Usage/normal maintenance of your machine
• Error message interpretation/solutions
• Parts and supplies identification
• Consumer relations
Note:
Customer Support Representatives are not trained to
provide assistance with the use of commercial
software packages. Please consult your software
user’s manual for times and availability of their
support.
United States
Oki Data Americas, Inc.
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Phone: 1-800-654-3282
Fax: 1-856-222-5247
Canada
Oki Data Americas, Inc.
2735 Matheson Blvd. East,
Unit 1
Mississauga, Ontario
Canada L4W 4M8
Phone: 1-800-654-3282
Fax: 1-905-238-4421
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