131 > B411/B431 Troubleshooting
Paper feed problems
SYMPTOM
PROBLEM
SOLUTION
Paper Jams
occur
frequently.
Multiple
sheets of
paper are
fed at the
same time.
The printer is tilted.
Place the paper on a
stable and flat surface.
Paper is too thick or too
thin. Paper is moist,
folded, creased or warped.
Use paper suitable for
the printer. Avoid
storing paper in areas
of excessive
temperature and
humidity. Store paper
in protective wrapping
Paper is not aligned.
Align the paper edges
to the paper guides.
Only one sheet of paper is
loaded in the Paper tray or
Manual Feed/Multi Purpose
tray.
Load several sheets of
paper.
Sheets of paper is added
to the existing paper stock
in the Paper tray or Manual
Feed/Multi Purpose tray.
Remove existing
sheets of paper from
the tray and add the
new sheets to them,
ensuring alignment
and then load the tray.
Postcards, envelopes, label
sheets or transparencies
are loaded in the Paper
tray.
Postcards or envelopes are
placed in the wrong
orientation.
You cannot print using
the Paper tray. Load
postcards, envelopes,
label sheets or
transparencies in the
Manual Feed tray or
Multi Purpose tray.
Check and load in the
correct orientation.
Summary of Contents for B411 Series
Page 1: ...User s Guide 59103101 my okidata com B411 B431 431dn...
Page 48: ...48 B411 B431 Paper Recommendations 1 Remove the paper tray from the printer...
Page 57: ...57 B411 B431 Paper Recommendations Manual feed tray B411 1 Open the rear exit path see page 60...
Page 122: ...122 B411 B431 Troubleshooting 5 Remove any jammed sheets from the paper path...
Page 123: ...123 B411 B431 Troubleshooting 6 Remove the Duplex unit and check for any paper in this area...
Page 124: ...124 B411 B431 Troubleshooting 7 Remove any paper and replace the duplex unit...
