Ogawa SMARTVOGUE, User Manual

Page: 17 / 37

16
Product Troubleshooting
This massage chair is controlled by a microcomputer and is susceptible to power surge
even by +10% or -15%.The massage chair might experience the following circumstances,
such as:
Possible Situations Solutions
The Massage Chair can not operate
even though it has been connected to
the power supply. 1. Check whether the plug is well
connected and working well.
2. Check whether the switch on the
Massage Chair is turned to “I” position.
During operation, the Controller is
working but not the Massage Chair. The Massage Chair could be overheated
after prolonged use. It will automatically
cool down to resume its normal condition.
Please turn OFF the power and allow the
Chair to cool off for 30 to 50 minutes.
During operation, both the controller
and the Massage Chair are not
working. 1. If the set-time in the Timer is complete,
please press the timer function again to
resume operation.
2. Switch OFF power, and switch ON again
to activate the Chair.
If above solutions are not applicable, kindly refer to the “Product Warranty Card” and
contact OGAWA Service Center.