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35

Trouble Shooting

If your chair has any trouble, press the Trouble Shoot "Start" button for the chair to automatically detect problem areas. 

Use the error code provided when contacting our customer service team

 Voice command

Massage chair feedback

Hey Ogawa

Start 

m

assage chair

Hi 

m

assage chair

Power on

Turn on

Power o

Turn o

Pause Massage

Stop Massage

Continue Massage

Keep going

Lower legs and raise back

Li

f

t chair

Raise legs and lower back

Recline chair

Zero gravity on

Put 

m

e in zero gravity

Stop zero gravity

Get 

m

e out

Zero gravity o

Ho

m

e position

Harder 

m

assage

Deeper 

m

assage

Stronger 

m

assage

Be gentle

Lighter 

m

assage

Weaker 

m

assage

So

f

ter 

m

assage

Ogawa is here.

Chair is powering on.

Sure, I hope you enjoyed your 

m

assage

Okay, pause the 

m

assage.

Okay, continue the 

m

assage.

All right, right away

/I have reached the 

m

a

x

i

m

u

m

 angle

All right, right away

/ I have reached the Zero gravity position.

All right, right away

/ I have reached the Ho

m

e position.

OK, use 

m

ore 

f

orce.

OK, use lighter 

f

orce.

Control chair function

Massage chair wake up

/Pause/power o

Massage intensity

adjust

m

ent

Wake up word

Power on

Power o

Pause

Continue the 

m

assage progra

m

 be

f

ore the

pause

Zero gravity on

Zero gravity o

 /HOME

Increased intensity/ turn up strength

+1/co

mm

and

Weakened intensity/ turn down strength

-1/co

mm

and

Chair position adjust

m

ent

Summary of Contents for MasterDrive Duo

Page 1: ...USER MANUAL OG8900...

Page 2: ......

Page 3: ...r with that in mind But enough about us this is about you Learning how to use your new chair is simple we designed it that way So let s get started For replacement parts and tech support please call o...

Page 4: ...ge Custom Massage Chair Doctor Settings Voice Control Auto Program Descriptions 9 10 11 14 15 16 17 19 20 28 29 32 33 42 43 45 46 54 Safety Grounding Instruction Troubleshooting Care and Storage Warra...

Page 5: ...3 DIMENSIONS First let s get your chair inside Base Backrest 1 Box 33 5 55 5 51 2 2 Box Footrest 23 2 20 1 21 7 50 63 6 31 9...

Page 6: ...4 USER MANUAL OG8900 OG8900 OG8900 CONTENTS Warranty Postcard Power Cord Everything you need for a relaxing experience Wired Touch Pad OG8900 Massage Chair Installation Manual User Manual...

Page 7: ...person lift footrest 45 Degrees onto wheels 5 MOVE CLEARANCE Reserve space on the left and right 8 8 Clearance How to move Caution If you roll the chair on wood oor marks may be left Two people are n...

Page 8: ...e chair s speakers please connect your smartphone tablet or other electronic device to your chair using bluetooth Note that the code to connect the bluetooth is Ogawa Master Drive Duo Speaker Backrest...

Page 9: ...7 MASSAGE POINTS 22 Air Bags 2 Heat Pads On Lumbar 2 Heat Pads On Seat 10 Air Bags 2 Heat Pads On Leg Foot Rollers with Calf Kneading Massage Back Massage Mode Air Bag Roller Heating Pads...

Page 10: ...nd power surge detectors Dimensions L x W x H Chair dimensions 63 6 x 31 9 x 50 Reclined dimensions 73 7 x 31 9 x 41 5 A few important facts about your massage chair Rated Voltage 110 120 V Rated Freq...

Page 11: ...signed your massage chair s tablet controller with a user friendly interface to make using your chair even easier Home Screen Auto Massage Settings Manual Massage Custom Massage Chair Doctor Demo Voic...

Page 12: ...Controls Name Of Program Time Left Air Bag Intensity Power Upper Mechanism Massage Stretch Lower Mechanism Massage Stretch Heat Light Color Variation Foot Roller Chair Angle Adjust Select Air Bag Mas...

Page 13: ...ASSAGE We have designed your chair with multiple massage options for your changing needs Follow these simple instructions to begin a new auto massage Choose the Massage icon to select your auto massag...

Page 14: ...ages Demo Gentle Stretch Spine Care Legs Relax Vigorous Neck Shoulder Lower Back Upper Back Lower Body Hip Waist Rolling Swedish Thai Japanese Chinese Balinese Morning Night AI Design Post Workout Rec...

Page 15: ...13 Auto Massage Interface...

Page 16: ...14 Using the arrows you can adjust the standard shoulder position...

Page 17: ...15 In order to allow you to quickly understand your massage chair we have created a demo program DEMO Choose the Demo icon to start the Demo program...

Page 18: ...16 Demo Interface...

Page 19: ...17 Here you can choose a manual massage or a compression massage program MANUAL MASSAGE Choose the Manual icon to begin manual massage...

Page 20: ...18 Massage Action Interface The kneading massage can be combined with tapping clapping or shiatsu massage...

Page 21: ...19 Massage Action Interface...

Page 22: ...eci c needs Follow these simple instructions to create a new custom massage You can create up to three custom programs To delete a custom massage program press and hold the icon of the massage you wan...

Page 23: ...21 Choose the Create New icon...

Page 24: ...22 Select the massage area that you prefer...

Page 25: ...23 Select which massage action you would like the upper mechanism to perform the kneading tapping clapping and shiatsu massages can be combined with swedish or rolling...

Page 26: ...24 Select which massage action you would like the lower mechanism to perform the kneading tapping clapping and shiatsu massages can be combined with swedish or rolling...

Page 27: ...25 Select the heat areas and massage strength that you prefer...

Page 28: ...26 Select the chromotherapy light pattern that your prefer...

Page 29: ...27 Choose the Custom 1 icon to start your program...

Page 30: ...28 Custom Interface...

Page 31: ...29 CHAIR DOCTOR An innovative tool that diagnoses your body tension SpO2 oxygen saturation and heart rate to treat your unique body Choose the Chair Doctor button to take you to the chair doctor page...

Page 32: ...30 Chair Doctor Interface 1...

Page 33: ...31 Chair Doctor Interface 2...

Page 34: ...32 Chair Doctor Interface 3...

Page 35: ...33 SETTINGS Choose the Settings button to take you to the settings page...

Page 36: ...Get me out Zero gravity o Home position Harder massage Deeper massage Stronger massage Be gentle Lighter massage Weaker massage Softer massage Louder Increase the volume Too loud Decrease the volume O...

Page 37: ...tion Harder massage Deeper massage Stronger massage Be gentle Lighter massage Weaker massage Ogawa is here Chair is powering on Sure I hope you enjoyed your massage Okay pause the massage Okay continu...

Page 38: ...36 Choose Start button and make sure the chair is not occupied during chair detection...

Page 39: ...37 Your chair is detecting possible malfunctions please wait for the detection result...

Page 40: ...38 You can use your detection code when contacting the Ogawa customer service team about your chair s problems Serial No Model No OG8900 Rated Time 15min Massage Chair Rating 110 120V 60Hz 2 1A...

Page 41: ...39 Child Safety Lock To disable this chair for child safety set the Child Safety Lock setting to ON...

Page 42: ...40 When the child safety lock is on the massage chair will be turned o and reset All functions will be disabled Please enter pin code 0304 to unlock...

Page 43: ...41 When the child safety lock is enabled this screen will appear at startup Please click anywhere on the screen to begin the unlocking process...

Page 44: ...42 Please enter 0304 to unlock your massage chair...

Page 45: ...Stop zero gravity Get me out Zero gravity o Home position Harder massage Deeper massage Stronger massage Be gentle Lighter massage Weaker massage Softer massage Louder Ogawa is here Chair is powering...

Page 46: ...ram Automatic massage program call Voice volume adjustment Automatic recommendation massage Automatic massage program call Massage intensity adjustment Zero gravity on Zero gravity o HOME Increased in...

Page 47: ...Waist program Recharge program Ok you have started the Recharge program Post Workout program Ok you have started the Post Workout program Balinese program Ok you have started the Balinese program Swe...

Page 48: ...Gentle INTENSITY FOCUS TECHNIQUES FOCUS AREAS Let s dig a little deeper and discover the details of our pre programmed massages ROLLING KNEADING TAPPING KNEADING A program designed to provide a quiet...

Page 49: ...s great for deep relaxation best used before going to sleep KNEADING Spine Care INTENSITY FOCUS TECHNIQUES FOCUS AREAS This program provides a deep tissue massage that relaxes the spine SHIATSU SWEDIS...

Page 50: ...Neck Shoulder This massage will focus on your shoulders and neck using a combination of kneading and shiatsu techniques TAPPING KNEADING This massage will focus on your lower back with a deep massage...

Page 51: ...s soothing heat Upper Back TAPPING KNEADING SWEDISH INTENSITY FOCUS TECHNIQUES FOCUS AREAS Lower Body This is a partial body program that focuses air compression and vibration on the lower body KNEADI...

Page 52: ...ur hips using the ultra rolling technique ROLLING INTENSITY FOCUS TECHNIQUES FOCUS AREAS Swedish TAPPING KNEADING Thai INTENSITY FOCUS TECHNIQUES FOCUS AREAS TAPPING KNEADING This massage will focus o...

Page 53: ...G KNEADING INTENSITY FOCUS TECHNIQUES FOCUS AREAS A program designed using Japanese inspired techniques to improve your immune system blood circulation and aid in pain relief KNEADING SHIATSU Balinese...

Page 54: ...KNEADING SWEDISH INTENSITY FOCUS TECHNIQUES FOCUS AREAS Night The program is a calming massage that will get your mind and body ready for bed KNEADING TAPPING INTENSITY FOCUS TECHNIQUES FOCUS AREAS AI...

Page 55: ...Shoulder Program Ok you have started the Go Neck Shoulder Program Lower Back Program Ok you have started the Lower Back Program Upper Back Program Ok you have started the Upper Back Program Lower body...

Page 56: ...e Program Ok you have started the Japanese Program Heat on Heat on All right turn on the heat Heat o Heat o All right turn o the heat Extend footrest Longer footrest Retact footrest Shorter footrest R...

Page 57: ...been dropped or damaged or dropped into water Contact customer service department Keep the cord away from heated surfaces Never operate the massage chair with the air openings blocked Keep the air ope...

Page 58: ...ay result in ine ectiveness or injury Do not use the massage chair an hour before or after eating as this may have adverse e ects on the user Do not allow children or pets to play around the massage c...

Page 59: ...nnect or disconnect the power plug from the electrical outlet with wet hands This may result in malfunction or electric shock When disconnecting the power plug pull it by holding the plug not the cord...

Page 60: ...ROUNDING INSTRUCTIONS Grounding Pin Grounded Outlet Box Grounded Outlet This product must be grounded If it should malfunction or break down grounding provides a path of least resistance for the elect...

Page 61: ...quality OGAWA CONSUMER WARRANTY Service And Technical Support Extended Warranties The Ogawa Master Drive Duo has the following warranty The Ogawa Master Drive Duo massage chair has a three year in ho...

Page 62: ...lost pro ts business interruption bodily injury medical and the like Warranties are non transferable Ogawa s sole liability and the purchaser s exclusive remedy shall be for the repair or at Ogawa s...

Page 63: ......

Page 64: ...861 S Oak Park Road Covina CA 91724 TEL 844 438 6429 support ogawaworldusa com www ogawaworldusa com...

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