Ogawa Active XL, User Manual

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Caution
Caution
• Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This
may cause the upholstery to fade.
Caution
• Do not use a wet cloth to clean the controller. This may result in malfunction.
PRODUCT CARE AND STORAGE
1. Storing the Massage Chair
2. Cleaning the Massage Chair
• Use only a clean, dry cloth to clean the controller.
3. Cleaning the Controller
• Do not store the massage chair in direct sunlight or in places of high temperature. This may
cause the color of the upholstery to fade.
• Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended
periods of time as this could lead to discoloration.
• Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after use.
• Keep the massage chair clean and away from places of high humidity.
• If the massage chair is not to be used for a long period of time, cover the massage chair with a dust cover
and unplug its power plug from the electrical outlet.
• Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the
electrical outlet.
• Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after each use.
• This product can be cleaned thoroughly with a slightly damp cloth.
• Do not iron the upholstery.
• Do not wash the upholstery using a home washing machine as this may result in deterioration of the
upholstery’s quality.
OGAWA CONSUMER WARRANTY
Service And Technical Support
Extended Warranties:
The Ogawa Active XL has the following warranty:
The Ogawa Active XL massage chair has a one year in-home service and two years parts warranty.
Ogawa customer service will not issue Return Material Authorizations (RMAs) for products. Ogawa products
will be either repaired by the consumer or by an in-home technician. Ogawa will not issue Return Material
Authorizations (RMAs) for buyer’s remorse.
Consumers may contact Ogawa's customer service department at 844-438-6429 between 9:00 am and
5:00 pm PST, Monday through Friday, or email us at support@ogawaworldusa.com, or visit our web at
www.ogawaworldusa.com for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt)
when they contact the Ogawa service department regarding a repair.
A Ogawa customer service representative will attend to most consumer inquiries, but in some cases a
technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Ogawa customer service will verify that the unit
has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling,
local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Ogawa offers extended warranty programs to enhance the ownership of your massage chair. Please call customer
service at 844-438-6429 for details and pricing.