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14.1.
FAQ
The phone cannot be turned on
When the battery is very low, the phone may not be turned on properly. Please charge the
battery.
Cannot make certain calls
Check if Call Barring is set. If it is set, you may not be able to make calls or only certain calls are
allowed.
My call is picked up by another phone
Check if call divert is set. If it is set, your incoming calls may be diverted to other numbers or
devices.
14.2.
Error Message
Please insert SIM card
Make sure you have inserted SIM card. If you have installed it but it cannot be detected, please
try clean the golden contacts of the SIM card by using a dry cloth. If it still is not working,
please contact your network carrier.
No service
If you are in an area not covered by your network, or if a physical obstacle is present, such as
in an enclosed area, the message “No service” will be displayed on your Standby screen and
you will not be able to make or receive calls. You can try move closer to a window for better
reception.
For emergency only
When you are outside your network but inside other network, you can only make emergency
call.
No Valid SIM card
Your SIM card is locked or it has an error. Please insert the right SIM card or contact your
service provider.
Enter PUK code
After three consecutive incorrect PIN code entries, the code is blocked, and you need the PUK
code to unblock it. Contact your service provider. After seven consecutive incorrect PUK code
entries, the SIM card cannot be used any more. Please contact your service provider to buy a
new SIM card.
14.3.
Care and maintenance
Thank you for choosing our phone. Should you encounter any problem with the phone, please
contact our dealer or qualified service provider.
Summary of Contents for SC7701
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