EN
ODYS Shark
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Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service
Center by e-mail, fax or phone (see below for contact details). You can
also use the service form on our website or on the back of the warranty
conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is
determined that a warranty claim exists, you will be given an RMA number
(Return Material Authorization) and you will be asked to send the product
to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do
not enclose any accessories with the products (no cables, CD's, memory
cards, manuals, etc.), unless the AXDIA Service Centre specifies
otherwise.
2. Mark the RMA number on the outside of the package in such a way that it
is visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations
in accordance with the warranty conditions and will return the product to
the sender with carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the warranty.
If AXDIA agrees to provide a service outside the warranty, the customer will
be invoiced for all repair and transport costs.
AXDIA will not accept any packages that have not first been approved by
AXDIA by means of an RMA (Return Material Authorization).
