ODYS - MDV 30
16
EN
Asserting a warranty claim
1. To make use of the warranty service, you must contact the
AXDIA Service Center by e-mail, fax or phone (see below for
contact details). You can also use the service form on our
website or on the back of the warranty conditions.
2.
AXDIA Service Center will try to diagnose and solve your
problem. If it is determined that a warranty claim exists, you will
be given an RMA number (Return Material Authorization) and
you will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have
an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance
paid. Do not enclose any accessories with the products (no
cables, CD's, memory cards, manuals, etc.), unless the AXDIA
Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a
way that it is visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty
obligations in accordance with the warranty conditions and will
return the product to the sender with carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the
warranty. If AXDIA agrees to provide a service outside the warranty, the
customer will be invoiced for all repair and transport costs.
AXDIA will not accept any packages that have not first been approved
by AXDIA by means of an RMA (Return Material Authorization).
