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no liability for accidental, indirect or other consequential damage of any kind, which leads to
usage restrictions, data loss, loss of earnings or interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service Center by e-mail, fax
or phone (see below for contact details). You can also use the service form on our website or on
the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined that a
warranty claim exists, you will be given an RMA number (Return Material Authorization) and you
will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not enclose any
accessories with the products (no cables, CD's, memory cards, manuals, etc.), unless the
AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is visible and clearly
legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations in accordance with
the warranty conditions and will return the product to the sender with carriage and insurance
paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the warranty. If AXDIA
agrees to provide a service outside the warranty, the customer will be invoiced for all repair
and transport costs.
AXDIA will not accept any packages that have not first been approved by AXDIA by means
of an RMA (Return Material Authorization).
Summary of Contents for DPF
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