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Installation and Maintenance

Octel 200 and Octel 300 
Message Servers

IV

Installation and Maintenance Manual

Serenade 2.0 and Serenade 3.0

July 1998

Lucent Technologies 
Octel Messaging Division
1001 Murphy Ranch Road
Milpitas, CA  95035-7912 USA

Summary of Contents for Octel 200

Page 1: ...tenance Octel 200 and Octel 300 Message Servers IV Installation and Maintenance Manual Serenade 2 0 and Serenade 3 0 July 1998 Lucent Technologies Octel Messaging Division 1001 Murphy Ranch Road Milpi...

Page 2: ...4 371 752 4 580 012 4 580 016 4 581 486 4 585 906 4 602 129 4 640 991 4 652 700 4 757 525 4 471 807 4 747 124 4 783 796 and others certain foreign patents and other pending United States and foreign p...

Page 3: ...ou to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with the equipment please contact Technical Assistance Center TAC The TAC supports distribut...

Page 4: ...es and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in...

Page 5: ...nternal software not formally accepted by BABT The internal software is not accessible or alterable by the user There are no user serviceable parts or user controls in the system enclosure Interconnec...

Page 6: ...server is suitable for connection to a PABX that returns secondary proceed indication through the use of dialing pauses as described above For PABXs that do not return secondary proceed indication the...

Page 7: ...racter timing in System Parameter 28 D CHARACTER DELAY TIME INFORMATION Table Indices The following INFORMATION Table indices are particular to the requirements for the UK The installation engineer mu...

Page 8: ......

Page 9: ...poration or an authorized representative of Octel Communications Corporation or the warranty or service agreement could be void In the event that this equipment malfunctions the telecommunications com...

Page 10: ...r La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de reparations o de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Po...

Page 11: ...3 4 Phone System Configuration 3 8 3 5 Implementing the Octel Overture 200 300 on PBXs without DIL Feature 3 12 4 1 Receiving the Equipment 4 1 4 2 Installation Requirements 4 4 4 3 PBX Preparation 4...

Page 12: ...mance by COS 5 35 6 1 Command Summary 6 1 6 2 Diagnostics 6 17 6 3 Application Delays 6 43 6 4 Message Block and Message Purge 6 52 7 1 LOG Command 7 1 7 2 Call Processing Trace CPT 7 5 7 3 Call Detai...

Page 13: ...lling and Configuring the LAN Card 11 2 11 3 Testing the LAN Card 11 6 11 4 Taking the LAN Card Out of Service 11 10 Appendix A Internet Addressing 11A 1 Appendix B Simple Network Management Protocol...

Page 14: ......

Page 15: ...Sample Agency Letter for PE Changes 3 7 3 5 Service Provider Letter 3 11 3 6 Directing Incoming Calls to the Octel Overture 200 300 When the PBX Does Not Offer a DIL Feature 3 12 Chapter 4 Installati...

Page 16: ...3 9 15 Fax Application Processor Replacement 9 24 9 16 Octel Overture 200 Hard Disk Drive Assembly 9 26 9 17 Octel Overture 300 Hard Disk Drive Assembly 9 26 9 18 Octel Overture 300 Floppy Disk Drive...

Page 17: ...for External Modem Connections 4 18 4 6 Power Supply Output Rating and Acceptable Operating Ranges 4 38 4 7 66M4 4W Connector Block Designators 4 49 6 1 FINDMBOX Messages and Descriptions 6 24 6 2 Ab...

Page 18: ...Octel Overture 200 300 Serenade 3 0 PB60014 01 11 1 LED Activity on the LAN Card 11 5 11 2 CD and CU for LAN Messages and Descriptions 11 12...

Page 19: ...of learning about and implementing Octel Overture 200 300 message servers Some volumes educate while others serve as a reference The manuals is not designed to be read straight through or used only in...

Page 20: ...Overture 200 300 screens are represented in the following type face and are surrounded by a gray box SYSTEM SOFTWARE RELEASE S X X X MM DD YY DAY MM DD HH MM SS YYYY NAME ID XXXXXX S N XXXXX PBX XX C...

Page 21: ...lease refer to the Configuration volume User Table chapter The following lists the chapters in each of the three volumes in the Installation and Maintenance Manual Installation and Maintenance Volume...

Page 22: ...APIC Integration Definity G3 System 75 Definity G1 System 85 Definity G2 Northern Telecom NPIC Integration Networking Networking Analog Networking Remote Analog Networking Voicenet OctelNet and AMIS C...

Page 23: ...el Overture 200 300 message servers Refer to the following charts System Administrator s Manual General Description Implementation Introducing the Message Server Integration Reports Troubleshooting Co...

Page 24: ...3 0 PB60014 01 Installation and Maintenance Manual INSTALL Hardware Preparing the Phone System Installation Reports Maintenance Commands LOG Commands System Errors and Traffic Pegs Hardware Replacemen...

Page 25: ...included to ensure smooth changes and transition to a new system This chapter provides detailed instructions and procedures for installing an Octel Overture 200 300 The entire process is presented fro...

Page 26: ...rough those channels This chapter describes the LAN card and includes details about hardware installation configuration maintenance and troubleshooting The LAN card is necessary for Digital Networking...

Page 27: ...NSTALL 1 5 Auto Increment USER Table Input Aid 1 6 Adding Mailboxes in Ranges USER Table Input Aid 1 6 1 3 Answering Questions in INSTALL 1 7 1 4 Answering Questions About Other Telephone Systems 1 24...

Page 28: ......

Page 29: ...rogram A table name D table name M table name L table name Allows you to enter the UPDATE program to list add modify or delete information in various tables during an installation Useful for example w...

Page 30: ......

Page 31: ...iate Some questions such as What is the company s name require an answer to be typed rather than selected from a list The program specifies a minimum and maximum number of characters allowed for the r...

Page 32: ...mailboxes pilot and members flexible menu mailboxes and system users mailboxes with extensions and mailboxes only Enter the COS even if you have not assigned the correct attributes Attributes can be a...

Page 33: ...nu 5 Prefix Digits for Menu 6 Prefix Extension Number 7 Rings Before No Answer 8 Msg Wait Rings 9 Times to Retry on Busy 10 Use Alt Transfer Codes 11 Divert Msgs to Mailbox 12 Message Waiting Notifica...

Page 34: ...new installation and the password has not been changed enter the maintenance level password set by the manufacturer Caution You should change the manufacturer password to ensure the security of the se...

Page 35: ...the portion of the completed configuration is saved to the hard disk You can continue the INSTALL later from where you left off or you can start the INSTALL over Refer to the Starting INSTALL Over se...

Page 36: ...ess The next line will have no information in it and the next mailbox may be entered The extension number does not need to match the mailbox number to use auto increment If mailbox and extension numbe...

Page 37: ...pty line for no change MOD DAY MM DD YYYY HH MM DATE and TIME set to MON MM DD YYYY HH MM Is this correct Y N empty line N Y All Messages older than this Date will be deleted Are you sure Y N empty li...

Page 38: ...ET TONEDET TABLE to FACTORY DEFAULTS for this PBX If YES ALL current values will be LOST Y N empty line Y Question 1 b asks for the company name b What is the name of the company at which this system...

Page 39: ...ding after a power failure the ports can be forwarded to an alternate answering point Enter the code that causes incoming calls to ring at the alternate answering location If NONE is entered all ports...

Page 40: ...ter any mailboxes to be used as DISTRIBUTION LISTS To add users in a range enter as MAILBOX1 MAILBOX2 EXTENSION COS Enter empty line when done 2001 2019 2001 10 NOTE MAILBOXES with first digit 2 are 4...

Page 41: ...the type of card to be installed 3 SLOTS Enter SLOT NUMBER to INSTALL INS 1 6 LIC4 2 SLIC 8 ACP 7 DAC4 3 RIC 17 FAX4 10 LIC8 4 ATTIC 16 FAX8 11 TLC8 13 SIC8 22 LAN 18 LIC4I 5 MITEL 23 DTC17 E1 26 DLC...

Page 42: ...a PIC card you must configure the system clock master clock sync source Refer to the Configuration volume Slots Table chapter for information about the LSPTAB Table and the master clock configuration...

Page 43: ...ATTIC integration cards and SIC8 cards cannot go in slot 12 of the Octel Overture 300 Except for the AT T System 75 Definity G1 and the G3 ATTIC integrations each port can be allocated to only one int...

Page 44: ...mpty line Y Press after each question to continue If you are installing a single cabinet message server without remote networking press to skip to question 7 DISTRIBUTION LISTS If the location name do...

Page 45: ...on name May include 0 9 D DELAY E EXPECT DIAL TONE or Cn 1 7 chars empty line NONE Is location name accessible over the DIGITAL NETWORK Y N empty line N If the above question is answered Y for Digital...

Page 46: ...on lists are not being added during INSTALL press You can add them later through the UPDATE program 8 COS COS tables are not configured during the INSTALL program When INSTALL is complete enter the UP...

Page 47: ...e to port INFORMATION Tables Refer to the Configuration volume Information Table chapter for details about each index Index 1 Each port trunk INFORMATION Table must have an intercept position The mail...

Page 48: ...MAILBOX 1 8 digits N NONE empty line NONE Indexes 26 and 27 The following indexes are used with Personal Assistance Adaptive Integration and with the DID E M Trunk Interface Module Index 27 is not lis...

Page 49: ...mailbox is not defined for a mailbox the call defaults to the Intercept Mailbox defined for the port or trunk on which the call came in 1 INTERCEPT MAILBOX If none uses PORT TRUNK info 1 8 digits N N...

Page 50: ...N 11 DIVERT MSG TO MAILBOX 1 8 digits N NONE empty line NONE 12 MSG WAITING NOTIF Y N empty line Y 13 AUTO GREETING ACTIVATION Y N empty line N Index 14 The following index is only listed if index 12...

Page 51: ...M MSG LENGTH 1 180 minutes empty line 6 minutes 23 MAX NUMBER OF MSGS 1 60 empty line 32 24 PERSONAL ASSISTANCE Y N empty line N Index 25 The following index appears if Adaptive Integration is install...

Page 52: ...36 Index 33 is operational only if the 5000 User Interface feature is installed 33 HELP OPERATOR MAILBOX 1 8 digits N NONE empty line NONE 35 OVERRIDE TRUNK GROUP NUMBER 1 8 digits N NONE empty line...

Page 53: ...he TIME PERIODS specified for COS 10 1 255 INSTALL COMPLETE WAIT DONE SAVE configuration to a DISKETTE Y N empty line N WARNING FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL DAY MM DD YY...

Page 54: ...is considered a flash Enter the sequence of events for a reconnection to the original caller How do you RE CONNECT to the caller if the EXTENSION doesn t answer May include 0 9 D DELAY E EXPECT DIAL T...

Page 55: ...t assigned to the incoming call group What digits if any should be dialed on all PORTS upon POWER UP May include 0 9 D DELAY E EXPECT DIAL TONE or F FLASH 1 8 chars Empty line E End of telephone syste...

Page 56: ...to exit the program type E at the colon prompt The following example starting at question 1 c shows how c What is the SYSTEM ID number 1 6 digits 555 d How many Overture 200 300 ports will be used 1 8...

Page 57: ...ish to start over with a NEW INSTALLATION Y N Empty line NO continue installation in progress d How many ports will be used 1 8 empty line 4 Begin entering data where you left off Reinstalling an Inst...

Page 58: ...rver prompts you to preload any configuration tables from the backup configuration diskette Do you wish to PRE LOAD any tables from a previous INSTALL from your DISKETTE Y N empty line N If you answer...

Page 59: ...complete 3 SLOTS Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete 4 NETWORK ROUTES Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete 5 NETWORK LOCATIONS Ta...

Page 60: ...previous INSTALL from your DISKETTE Y N empty line N Y Insert desired DISKETTE in drive Press RETURN when ready PRE LOAD ALL configuration tables N RE LOAD USERS DIST LIST COS SCHEDULE INFO HOLIDAY a...

Page 61: ...plete 10 SCHEDULE TABLES Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete Continue with the questions as shown in INSTALL until this message appears WARNING FOR PROPER OPERATION...

Page 62: ......

Page 63: ...ocessing Unit CPU 2 22 Power Supply Unit PSU 2 22 Motherboard 2 23 Option Control Chip OCC 2 24 Works for Serenade Hard Disk 2 25 Octel Overture 300 Load Backup Device 2 25 Hard Disk Drives 2 25 Figur...

Page 64: ...e 200 300 Serenade 3 0 PB60014 01 2 HARDWARE Tables 2 1 Octel Overture 200 300 Subsystems 2 14 2 2 Octel Overture 200 Subsystems 2 17 2 3 Octel Overture 300 Subsystems 2 18 2 4 Power Supply Unit d c V...

Page 65: ...0 hours optional Standard with multiple disk message servers Up to 64 ports With Capacity On Demand ports are purchased as required 10 with Collocated Analog Networking 255 24 8 inches 63 0 cm 13 0 in...

Page 66: ...50C 50F 10C to 104F 40C 50F 10C to 129F 54C 18F 10C per hour maximum 36F 20C per hour maximum 20 80 noncondensing 80 micrograms per cubic millimeter max 10 ppm Electrical Requirements 120 Vac System...

Page 67: ...orts per connector with 8 port LIC twelve ports per connector with 12 port ILC12 and sixteen ports per connector with 16 port DLC16 rear access and sixteen ports per DAC I O panel four port DAC RS 232...

Page 68: ...tomatic recovery Power supply shut off Power supply shut off automatic recovery Levelers None 1 min mo at 77F 25C 1 year at 77F 25C 10 years at 77F 25C Routine Maintenance Air Filter Cleaning Fan Insp...

Page 69: ...systems Up to 128 ports With Capacity On Demand ports purchased as required 10 with Collocated Analog Networking 255 37 5 inches 95 3 cm 17 5 inches 44 5 cm 19 5 inches 49 5 cm 220 pounds 100 kg maxim...

Page 70: ...or 50C 50F 10C to 104F 40C 50F 10C to 129F 54C 18F 10C per hour maximum 36F 20C per hour maximum 20 80 noncondensing 80 micrograms per cubic millimeter max 10 ppm Electrical Requirements 120 Vac Syste...

Page 71: ...t ports per connector with 8 port LIC twelve ports per connector with 12 port ILC12 and sixteen ports per connector with 16 port DLC16 rear access and sixteen ports per DAC I O panel four port DAC RS...

Page 72: ...puts automatic recovery All six d c outputs circuit breaker trip manual recovery Circuit breaker trip manual recovery Levelers None 1 min mo at 77F 25C 1 year at 77F 25C 10 years at 77F 25C Routine Ma...

Page 73: ...only one of these connectors at a time If a terminal is to remain with the message server permanently use the rear connector If a terminal is to be connected temporarily use the front connector The f...

Page 74: ...2 5 cm The Octel Overture 200 outer metal enclosure contains two shelves with slots for various configurations of disk drives and system cards Figure 2 1 through Figure 2 4 show various views and comp...

Page 75: ...em voice and voice disk drives are loaded into the slots in the following order B2 B3 B4 A single drive message server has a system voice drive installed in slot B2 a two drive message server has syst...

Page 76: ...net Shelf Structure From the Front Front System Terminal Port Power Supply Unit Floppy Diskette Drive Power Switch System Fuse Works for Serenade Disk Drive System Voice Disk Drives Voice Disk Drive V...

Page 77: ...igure 2 2 Octel Overture 200 Cabinet Inside Front View Front Door Disk Drive Assembly VCU Slot A8 System Terminal Port SP1 Connector CPU Slot A9 ON OFF Switch Power Supply Floppy Drive Unit Reload But...

Page 78: ...e Octel Overture 200 300 Serenade 3 0 PB60014 01 Figure 2 3 Octel Overture 200 Cabinet Rear View RS 232C Connector J2 Alarm Port J3 I O Panel Visual Mailbox Connector J4 System Terminal Port J1 J1 J2...

Page 79: ...Hardware 2 7 Octel Overture 200 300 Serenade 3 0 PB60014 01 Figure 2 4 Octel Overture 200 Cabinet Inside Rear View System Terminal Port Power Cord Receptacle Motherboard Fan Power Harness Connector...

Page 80: ...ge servers the power cord is integral with the power line filter The outer metal enclosure contains three shelves with slots for various configurations of disk drives and system cards Figure 2 5 throu...

Page 81: ...an be configured with 4 port 8 port or 16 port line cards in any combination of line cards to a maximum of 128 ports Refer to the General Description volume Product Description chapter General Sizing...

Page 82: ...inet Shelf Structure From the Front Front System Terminal Port Power Supply Unit Floppy Diskette Drive Power Switch Works for Serenade Disk Drive Four Voice Disk Drives System Voice Disk Drives Fan Tr...

Page 83: ...6 Octel Overture 300 Cabinet Inside Front View Front Door Card Slot Card Slot Hard Disk Drive Assembly VCU Slot A13 Power Supply Unit Fan Tray System Terminal Port SP1 Connector CPU Slot A14 Floppy Si...

Page 84: ...50 pin Telco connectors 25 pair Amphenol connectors Power Receptacle Power Cord Alarm Port J5 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 System Terminal Port Rear Connection J1 Reserved RS 232C Connector...

Page 85: ...Octel Overture 300 Cabinet Inside Rear View System Terminal Port Cable Main Power Harness Power Line Filter Main Disk Drive Power Harness Main Motherboard shelf A Fan Tray Power Harness SCSI Bus Jump...

Page 86: ...D 0 hour drives SCSI hard disk drives for storage of voice messages prompts system configuration data and software The capacity is for message server overhead and one language slots 1 and 2 and full c...

Page 87: ...line interface card DLC16 0 ports authorized Direct Access Card DAC 300 6027 001 4 port two wire loopstart telephone line interface card This card allows direct connection of incoming DID or outgoing...

Page 88: ...card to the AT T System 75 System 85 and Definity PBXs This connection provides Adaptive Integration features ROLM Integration Card RIC 300 6025 001 Digital interface card to the ROLM 8000 9000 and 9...

Page 89: ...erenade modem and the serial I O panel Option Control Chip OCC FK90087 Contains information about the software options the Octel Overture 200 300 is equipped with Table 2 2 Octel Overture 200 Subsyste...

Page 90: ...er 840 6013 001 Washable air filter Works for Serenade Serial I O Panel 740 6043 002 Rear mount RS 232C connector panel DAC Power Supply Assembly 740 6050 001 Provides 48 Vdc to DAC I O panel DAC I O...

Page 91: ...TLC must be installed in slot A1 Standard line cards can be installed in slots beyond the TLC cards The TLC is FCC part 68 registered In the Octel Overture 200 the TLC can occupy slots A1 through A6...

Page 92: ...ital Networking the LAN Backup and Restore feature and Gateway Link applications The card interfaces with the Octel Overture 200 300 by means of a 10BaseT Ethernet interface In the Octel Overture 200...

Page 93: ...d functionality are combined on each port The NPIC card is a 16 port COD card The ports can be purchased in increments Refer to the Integration volume Northern Telecom Adaptive Integration With NPIC c...

Page 94: ...major and minor alarms on J5 The CPU also contains the following On the Octel Overture 200 a floppy disk controller controls the floppy disk residing in the PSU On the Octel Overture 300 a floppy disk...

Page 95: ...reset signal This signal is activated at power up and resets all boards in the message server The PSU provides a protective circuit breaker for primary power This circuit breaker also acts as the mes...

Page 96: ...tem voice SCSI bus interconnects slots B3 through B5 The Works for Serenade SCSI bus interconnects slots B1 and B2 This motherboard distributes 5 volt and 12 volt power to slots B1 through B5 It inclu...

Page 97: ...lled by the VCU Disk drives are used for two functions System Voice disks store the operating message server programs voice prompts configuration information and voice messages A portion of a system v...

Page 98: ...enhancements offer redundancy for names greetings and messages for any message server containing two or more disk drives When Names and Greetings Redundancy and Message Redundancy are installed names...

Page 99: ...rection 3 9 Trunk Selection 3 10 Ordering Phone System Changes 3 10 3 5 Implementing the Octel Overture 200 300 on PBXs without DIL Feature 3 12 Upgrade the PBX to a Feature Package Offering the DIL F...

Page 100: ......

Page 101: ...manual uses the terms phone system and PBX to refer to any telephone system that works with the Octel Overture 200 300 This chapter discusses Octel Overture 200 300 connection to the phone system the...

Page 102: ...telephone system to send DTMF tones that identify the extension number for a forwarded call to the port extension answering the call In band signalling may include the condition busy ring no answer or...

Page 103: ...main company number may be answered by the attendant while a second trunk group with a different listed directory number can be directed to the Octel Overture 200 300 Ports answering incoming calls ar...

Page 104: ...ttendant may also extend callers to a port to allow them to leave a voice message This port is configured as MX mode As with CX mode it does not call the extension number entered but goes to that exte...

Page 105: ...r to the Product Description volume Implementation chapter for a list of questions to ask during the survey Use the results of the survey and the type of application to determine the necessary changes...

Page 106: ...cide how to use the Octel Overture 200 300 most effectively for a given situation After collecting the traffic data it may be necessary to order changes from the telephone company to add or alter the...

Page 107: ...ations representative relating to all voice grade telecommunication needs This agreement is for an indefinite period The Octel Overture 200 300 supplier may order connection and disconnection of telep...

Page 108: ...ard calls 4 Remove any type of call waiting features from the Octel Overture 200 300 port extensions If configuring ports for outcalling to network locations for off site message notification or for o...

Page 109: ...Setting up two hunt groups with the same members is not possible on all PBXs Called Extensions Because the Octel Overture 200 300 provides call coverage for busy extensions any type of call waiting fe...

Page 110: ...unks are not directed by the DIL feature to the hunt group Trunk Selection With some phone systems incoming calls hunt from the beginning of a trunk group trunk 1 trunk 2 for an available trunk while...

Page 111: ...s needs to be directed via the name of DIL feature of the manufacturer name PBX to the hunt group pilot number Cut over of these trunks to the Overture 200 300 is scheduled to begin time am pm on date...

Page 112: ...eral alternatives for directing trunks to the Octel Overture 200 300 ports for answer Upgrade the PBX to a feature package offering the DIL feature Use DID numbers Place the console in night mode Use...

Page 113: ...the Octel Overture 200 300 hunt group Refer to Figure 3 6 However once the console has been placed in night mode it may not be used Callers requiring assistance through the Octel Overture 200 300 to...

Page 114: ......

Page 115: ...al Modem and the Octel Overture 200 300 4 17 Connecting to the Internal Modem 4 19 4 5 Pin Assignments for Message Server Cards and Ports 4 21 Four Port Line Interface Card ROLM Integration Card and M...

Page 116: ...stallation Octel Overture 300 4 40 Preinstallation 4 41 Installation 4 41 Removal 4 42 4 9 Software Installation 4 44 Using INSTALL Entering the Configuration Database 4 44 Using UPDATE 4 44 4 10 Conn...

Page 117: ...TE 4 17 4 7 Octel Overture 200 300 to External Modem Pinouts 4 18 4 8 50 Pin Male Telco Connector Pinouts 4 21 4 9 Octel Overture 200 300 Cabinet Installed in 19 Inch Rack 4 40 4 10 Typical Octel Over...

Page 118: ......

Page 119: ...right side center of the carton Also inspect the cardboard carton If the tilt watch is tripped or the carton has external damage notify the carrier immediately and submit a damage report to the carrie...

Page 120: ...inal shipping carton and perform the following 1 Verify that all server assemblies are secure a All boards must be seated and secured with locking ejectors b All captive fasteners on the disk drive po...

Page 121: ...power ready Is it the same as the input power required for the Octel Overture 200 300 Is the installation location ready Are the telephone extensions ready to be hooked up Move the Octel Overture 200...

Page 122: ...verture 200 300 in the telephone equipment room Place the cabinet to permit front access and ventilation on all sides The air filter cleaning and replacement schedule depends on the local environment...

Page 123: ...g Range q y Range Octel Overture 200 Octel Overture 300 120 Vac 240 Vac 48 Vdc 50 60 Hz 50 60 Hz dc 6 A 3 A 10 A 10 A 6 A 15 A In the United States the 120 Vac wall sockets are rated at 10 amperes an...

Page 124: ...200 300 Serenade 3 0 PB60014 01 Figure 4 1 Octel Overture 200 Floor Plan for Installation in the US Canada and Mexico Rear access for system cabling Front access for service of field Side access not...

Page 125: ...enade 3 0 PB60014 01 Figure 4 2 Octel Overture 300 Floor Plan for Installation for the US Canada and Mexico Rear access for system cabling Front access for service of field Side access not required Eq...

Page 126: ...s are to be connected to earth ground at the service equipment Refer to Table 4 1 for the input circuit current capacity that is to be supplied for a dedicated circuit Use the following guidelines for...

Page 127: ...line cards one integration card and two voice system disk drives Base cabinet 150 W Two 4 port line cards 20 W One integration card 10 W Two voice system disk drives 50 W Total input power 230 W Tota...

Page 128: ...Field wiring material is not included with the server but it can be obtained from a local hardware store or qualified electrician List of Materials The following materials are required for the instal...

Page 129: ...e the cover 5 Connect the Octel Overture 200 300 to the power source as shown in Figure 4 3 or Figure 4 4 and Figure 4 5 Connect the positive pole of the power source to the terminal block position ma...

Page 130: ...lume Octel Overture 200 300 Serenade 3 0 PB60014 01 Figure 4 3 Octel Overture 200 Direct Connect Installation Terminal Block Negative Lead Positive Lead Cover Plate Conduit Strain Relief 12 inch Diame...

Page 131: ...verture 200 300 Serenade 3 0 PB60014 01 Figure 4 4 Octel Overture 300 Direct Connect Installation DC Filter Assembly Positive Lead Negative Lead Cover Terminal Block Ground Lead Conduit Strain Relief...

Page 132: ...own blocks with a 25 pair cable and then be jumpered to the PBX or Central Office lines The Octel Overture 200 300 can also use 25 pair cable to connect to a breakout adapter that provides standard mo...

Page 133: ...appropriate PBX changes have been made and tested Instructions for preparing the PBX for the installation of the Octel Overture 200 300 are provided in the Preparing the Phone System chapter of this m...

Page 134: ...2631A Lear Siegler Model ADM 3A Wyse Model WY 50 TeleVideo Terminal Model 950 Panasonic KXD 11 Falco 5500e 500e Configuration Applications Terminal CAT no procedures provided Connect the terminal tele...

Page 135: ...hen the terminal is able to accept data or pin 4 must be left open If the terminal teleprinter equipment has pins 1 and 7 connected together intermittent problems with the Octel Overture 200 300 might...

Page 136: ...and CTS pin 5 at the modem connector that is DTR pin 20 and RTS pin 4 at the Octel Overture 200 300 connector Other considerations are as follows The modem must drop DCD with the loss of carrier If se...

Page 137: ...fter you hear the high pitched tone enter the code to connect to the modem ATD The code can vary depending on the interface and modem manufacturer If you do not hear a high pitched tone repeat steps 1...

Page 138: ...After the high pitched tone enter the code to connect to the modem ATD The code can vary depending on the interface and modem manufacturer If you do not hear a high pitched tone repeat steps 1 throug...

Page 139: ...owing Line interface card LIC4 LIC8 DLC16 and ILC12 Digital trunk interface card DTIC Telemarketing line card TLC ROLM integration card RIC Northern Telecom SL 1 integration card SLIC AT T integration...

Page 140: ...n card RIC and the Mitel integration card MIC as they appear on the rear 50 pin telco connector If an LIC is installed in slot A1 it uses 50 pin telco connector P1 if it is installed in slot A2 it use...

Page 141: ...on the rear 50 pin telco connector If an LIC or TLC is installed in slot A1 it uses 50 pin telco connector P1 if it is installed in slot A2 it uses connector P2 etc 50 Pin Number Signal Function 50 Pi...

Page 142: ...lecom PBX integration card NPIC as they appear on the rear 50 pin telco connector 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 RING2 27 TIP2 3 RING3 28 TIP3 4 RING4 29...

Page 143: ...C12 as they appear on the rear 50 pin telco connector 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 RING2 27 TIP2 3 RING3 28 TIP3 4 RING4 29 TIP4 5 RING5 30 TIP5 6 RING...

Page 144: ...r the Digital Trunk Interface Card DTIC as they appear on the rear 50 pin telco connector 50 Pin Number Signal Function 50 Pin Number Signal Function 1 TXRING 26 TXTIP 2 27 3 28 4 TXRING 29 TXRING 5 3...

Page 145: ...nector If a SLIC card is installed in slot A9 it uses 50 pin telco connector P9 if it is installed in slot A10 it uses connector P10 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 A...

Page 146: ...o connector If an ATTIC card is installed in slot A9 it uses 50 pin telco connector P9 if it is installed in slot A10 it uses connector P10 etc 50 Pin Number Signal Function 50 Pin Number Signal Funct...

Page 147: ...TXD1 I O 18 27 RXD3 I O 19 3 RXD1 I O 1 28 RTS3 I O 2 4 RTS1 I O 37 29 CTS3 I O 38 5 CTS1 I O 20 30 DSR3 I O 21 6 DSR1 I O 3 31 DCD3 I O 4 7 DCD1 I O 39 32 DTR3 I O 40 8 DTR1 I O 22 33 GND I O 23 9 G...

Page 148: ...in Number Signal Function 1 TX RING 1 26 TX TIP 1 2 PX RING 1 27 PX TIP 1 3 TX RING 2 28 TX TIP 2 4 PX RING 2 29 PX TIP 2 5 TX RING 3 30 TX TIP 3 6 PX RING 3 31 PX TIP 3 7 TX RING 4 32 TX TIP 4 8 PX R...

Page 149: ...are on the SIC8 I O panel for port 1 DB 26 connector 50 Pin Number Signal Function I O Line 1 GND 2 TXD1 LI O 18 3 RXD1 LI O 1 4 RTS1 LI O 37 5 CTS1 LI O 20 6 DSR1 LI O 3 7 GND 8 DCD1 LI O 39 9 GND 10...

Page 150: ...connector If a DAC is installed in slot A1 it uses 50 pin telco connector P1 if it is installed in slot A2 it uses connector P2 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1...

Page 151: ...ING1 26 1TIP1 2 1RING2 27 1TIP2 3 1RING3 28 1TIP3 4 1RING4 29 1TIP4 5 2RING1 30 2TIP1 6 2RING2 31 2TIP2 7 2RING3 32 2TIP3 8 2RING4 33 2TIP4 9 3RING1 34 3TIP1 10 3RING2 35 3TIP2 11 3RING3 36 3TIP3 12 3...

Page 152: ...ay B Pin 2 8 LINK 9 GND Relay A is the major alarm relay Relay B is the minor alarm relay A relay is open when there is no alarm When a relay is closed it indicates an alarm condition With power remov...

Page 153: ...volume and in this volume in the Maintenance Commands chapter Remote access is not available until after the database has been installed The terminal can only be connected directly to the Octel Overtu...

Page 154: ...s with a high pitched tone Connect your modem The Octel Overture 200 300 header should appear shortly Proceed as if directly connected Automatic Terminal Logout The message server is automatically log...

Page 155: ...Phase red LED ON green LED ON If a circuit board s diagnostic self test is successful the green LED is turned ON If the green LED does not come on within five minutes after power up or reset replace...

Page 156: ...messages Refer to the following section If the system baud rate has already been established the system header displays Otherwise press repeatedly until the password prompt appears to establish the b...

Page 157: ...D RUNNING DISK REBUILD REBUILD DONE INITIALIZING PORTS PORT INITIALIZATION DONE When the message server is reset using either the Power Up procedure or CPU reset switch the LEDs on the PCAs should res...

Page 158: ...stalled in a 19 inch rack Figure 4 9 illustrates a rack mount installation Figure 4 9 Octel Overture 200 300 Cabinet Installed in 19 Inch Rack 10 mounting screws supplied in Overture Rack Mount Kit 8...

Page 159: ...front and back of the rack must remain open to ensure proper air flow through the server Mount the server low enough in the rack so that any service person can easily service the server while standing...

Page 160: ...er has been in service install all cables in the back of the cabinet as they were before beginning this procedure If not follow the additional installation procedures in the Connecting the Phone Syste...

Page 161: ...ction in this chapter 10 If the Octel Overture 300 is to be returned to service install all cables at the back of the cabinet as they were before beginning this procedure 11 Turn ON the power to the s...

Page 162: ...the configuration diskette in the floppy disk drive Using UPDATE Use the UPDATE program for verifying and modifying the configuration database as described in the following two sections Verifying the...

Page 163: ...erture 200 300 be terminated on a 66M connector block or equivalent for ease of installation and fault isolation as shown in Figure 4 10 Figure 4 10 Typical Octel Overture 200 300 Connections 66M4 4W...

Page 164: ...ation card for the Octel Overture 200 300 For more information about the installation of an integration card refer to the appropriate chapter in the Integration volume For information about installing...

Page 165: ...ts quickly it is recommended that the slots be connected in numerical order allowing for known or anticipated expansion At least make sure that the slot and port numbers can be translated to extension...

Page 166: ...ing cross connections from the 66M4 4W connector block to the 66M block or equivalent can be made in any manner consistent with good telephony practices Follow these two guidelines when punching down...

Page 167: ...RD1 TD2 RD2 TD3 RD3 TD4 RD4 TD5 RD5 TD6 RD6 TD7 RD7 TD8 RD8 TD9 RD9 TD10 RD10 TD11 RD11 TD12 RD12 4 4 4 4 4 4 4 4 1 1 2 2 3 3 4 4 13 14 15 16 17 18 19 20 21 22 23 24 25 38 13 39 14 40 15 41 16 42 17...

Page 168: ...is present on each PBX extension associated with the Octel Overture 200 300 as follows 1 Disconnect the 25 pair cables from the back of the Octel Overture 200 300 2 Connect the modular adapter to the...

Page 169: ...nect telephone B to the next Octel Overture 200 300 port extension and continue until the extensions for each port are tested NO Determine the cause and correct the problem before continuing 8 Make te...

Page 170: ...etermine the cause and correct the problem before continuing 3 Enter the extension number for telephone C 4 Did the Octel Overture 200 300 respond with the prompt Thank you just a moment Primary Answe...

Page 171: ...es the port status show the IDL state for all positions If not determine the cause and correct the problem before continuing a Some ports may be in the TST test state momentarily because of online dia...

Page 172: ...ions Port Ring No Answer Perform the following steps for the port ring no answer test 1 Disconnect the 25 pair cables associated with the Octel Overture 200 300 2 From telephone A enter the hunt group...

Page 173: ...lephone A call outside the PBX and back in on trunks dedicated to the hunt group 4 Does the Octel Overture 200 300 answer correctly YES Continue NO Determine the cause and correct the problem before c...

Page 174: ...inue NO Determine the cause and correct the problem before continuing 3 Repeat the procedure from step 1 for each trunk until all hunts have been tested Verify that each trunk is answered by the Octel...

Page 175: ...conds long The mailbox must be entered in the USER Table for the Octel Overture 200 300 to offer to take a message 6 The Octel Overture 200 300 should now initiate a message waiting notification call...

Page 176: ...ble column Enter the date the installation task is to be completed in the Scheduled column Enter the final completion date in the Completed column Installation Task See Chapter Person Responsible Sche...

Page 177: ...0 300 port extensions Forwarding Off site calls no call restriction Remove call waiting features Permitted to transfer hold reconnect Overflow for RNA busy Hunt Group 1 Hunt Group 2 Hunt Group 3 Hardw...

Page 178: ...Group operation 8 Fail safe operation 9 Trunk to the Octel Overture 200 300 operation 10 Verifying trunks 11 Intercept extension the Octel Overture 200 300 12 Message waiting Trunks Quantity to the O...

Page 179: ...ork Access Totals 5 18 Feature Use Totals 5 18 Digital Network Traffic Report 5 19 5 5 User Message Statistics 5 21 Messaging Statistics 5 21 5 6 User Calling Statistics 5 23 Call Processing Statistic...

Page 180: ......

Page 181: ...stics are cleared as well Information pertains to incoming calls subsequent actions progress of calls and mailbox information 1 D Lists the Digital Network Performance Report Network Traffic 2 For col...

Page 182: ...ge includes logon time and access time User Status Detail 8 Shows status information on mailbox access and time durations associated with individual mailbox usage Integration Calling Statistics 9 Show...

Page 183: ...e 200 300 Reports may be accessed at any time through the system s administration terminal The Octel Overture 200 300 offers reports that provide both system wide and mailbox statistics Information is...

Page 184: ...Performance Digital Network Performance Network Traffic Digital Network Activity Disk Usage Port Statistics Integration Calling Statistics System Performance by COS For a report showing the attributes...

Page 185: ...de any digital networking information The digital networking System Performance report is printed only when 1 D is entered If only 2 is entered for the Network Traffic report the report includes all n...

Page 186: ...2 NETWORK TRAFFIC 3 USER MESSAGE USER CALLING AND MAILBOX USAGE SELECT REPORT TO BE CLEARED 1 3 EMPTY LINE EXIT Select the number of the report type you wish to clear The prompts displayed after selec...

Page 187: ...e number of calls to busy and not answered extensions calls to attendant intercept positions and messages left under various conditions Individual call and message statistics are displayed in the User...

Page 188: ...PRESSED TO LOG ON 243 TO MAKE A QUICK MESSAGE 4 TRANSFERRED CALL TO NETWORK 111 PROGRESS OF CALLS TO EXTENSIONS ANSWERED 459 RING NO ANSWER 104 BUSY 153 GREETING PLAYED NO CALL 784 VACANT NUMBER 24 T...

Page 189: ...fic peg the peg is indicated in parentheses An integrated call that has generated a call record pegs under Caller s Initial Action Dialed Extension or Digits The call record is considered the initial...

Page 190: ...intercepted by the Octel Overture 200 300 DID E M Interface Miscellaneous category including Caller dialed A Octel Overture 200 300 port called a CX port extension forwarded to the Octel Overture 200...

Page 191: ...ter dialing too many invalid extensions Number of callers that remain on the line for assistance whether or not a message was left when System Parameter 77 PBX PROVIDES MOMENTARY DISCONNECT is set to...

Page 192: ...mation Number of times the Octel Overture 200 300 attempted to place a call but did not get dial tone at the port Number of calls placed to busy extensions including Number of normal calls to a busy e...

Page 193: ...y section details the number of messages created and on what conditions number of messages currently stored and disk usage Totals for stored messages include disk space used for storing a forwarded me...

Page 194: ...ation about the total disk storage and the percentage of that storage currently utilized Average length in minutes of the messages currently stored Minutes divided by number of messages Percentage of...

Page 195: ...essed as an extension of the System Performance Report To access the Digital Network Performance Report at the prompt enter L R The LIST REPORT menu appears At the bottom of the menu enter 1 D as in t...

Page 196: ...G ATTEMPTED 5656 INCOMING REJECTED 126 INCOMING GOT ALL BUSY 124 LAN AVAILABILITY LAN CARD UP 99 98 CARD COURTESY DOWN 3 NOTE Arithmetic Overflow Following are descriptions of the fields in the report...

Page 197: ...was rejected Got Busy Number of times an attempt to connect to another location was rejected because all LAN channels were busy at the other location INCOMING Attempted Number of attempts by another l...

Page 198: ...rt Traffic information accumulates until the report is cleared For each location the report lists Route Choices Feature Use Totals Message Delivery Network Access Totals Example of a Network Traffic r...

Page 199: ...made at a later time Messages that failed in the process of being sent May be due to the line being dropped The Octel Overture 200 300 automatically retries at a later time This is an indication of po...

Page 200: ...se the ASCII name on the receiving system did not match the ASCII name on the sending system System Parameter 251 must be set to YES Network Access Totals Summary of network access for each location N...

Page 201: ...S DAY NIGHT TRIED FAILED DRP ALL BSY MINUTES MINUTES 0 0 0 0 0 0 MESSAGE DELIVERY VOICE VOICE VOICE DISK ALLMSG TRIED FAILED RETRY FULL MINUTES RET D 0 0 0 0 0 0 FAX FAX FAX TRIED FAILED RETRY 0 0 0 O...

Page 202: ...ation disk being full Number of instances when a location fails Number of minutes of messages sent to this location Other Digital Network Information Two other kinds of digital network information are...

Page 203: ...Statistics report uses the same tables as the User Calling Statistics and User Status Detail reports When one of these reports is cleared the tables are cleared for all three reports Example of a User...

Page 204: ...after the caller encountered any of these conditions Extension called was busy Extension called did not answer This includes all forwarded calls Personal greeting was turned ON and played Messages lef...

Page 205: ...ed the tables are cleared for all three reports Example of a User Calling Statistics report CALL PROCESSING STATISTICS MM DD HH MM P M YYYY PAGE 1 INCOMING CALLS SUBSEQ CALLS CALLS DATE MAILBOX TOTAL...

Page 206: ...uent calls Number of times the caller entered after entering an extension or mailbox Number of times caller entered another mailbox or extension Number of calls disconnected after reaching an unavaila...

Page 207: ...1985 32 3 0 0 0 9 0 0 1 6 0 0 29 4 0 0 0 2 DISK 3 2777 48 2 0 0 1 4 0 0 2 1 1 7 42 5 0 0 0 4 DISK 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 DISK 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 DISK 6 0 0 0 0 0...

Page 208: ...d from the total of all voice hours on non COD drives and equipped hours on the COD drives The number of minutes purchased This number may not be the same as the total equipped minutes if the message...

Page 209: ...AGE 8 USER STATUS DETAIL 9 INTEGRATION CALLING STATISTICS 10 SYSTEM PERFORMANCE BY COS This report contains information for each port configured in the SLOTS Table There are three sections of this rep...

Page 210: ...OING CALLS 0 NUMBER OF INCOMING FAXES 0 NUMBER OF OUTGOING FAXES 0 NUMBER OF PORTS SIMULTANEOUSLY BUSY 1 PORT FOR 10 SECONDS COS 150 VOICE PORTS FAX PORTS 16 17 18 19 NUMBER OF INCOMING CALLS 0 NUMBER...

Page 211: ...The number of seconds fax channel corresponding to the FAX port was allocated The number of seconds the VOC port was out of service because selftest failed Selftest fails when an error occurs during...

Page 212: ...x overflow delivery and fax on demand for the period of time shown in the header of the report If all ports make outcalls the total number of seconds 3 4 or more of the ports were busy If any ports do...

Page 213: ...ntering or hanging up Access Time Access time is the amount of time a caller listens to a greeting and or leaves a message The accumulated time is added to that mailbox s access time after the greetin...

Page 214: ...eting ON Greeting Length mmm ss Last Logon mm dd yy Oldest Message mm dd hh mm Newest Message mm dd hh mm Total Current Messages up to 60 Total Message Duration mmm ss An example of the User Status De...

Page 215: ...GRATED INTEGRATED CALLS DATE MAILBOX TOTAL ANSWD NOANS BUSY GREET NOANS BUSY ALL ABAND CLEAR The Integration Calling Statistics report provides the following information for calls directed to the list...

Page 216: ...usy extension Includes PBX integration calls that forward on the busy condition Number of integrated calls forwarded on the All Forward condition This also includes forwarded calls with no forward con...

Page 217: ...NITIAL ACTION DIALED EXTENSION OR DIGITS 6 INTEGRATION RNA FORWARD 0 BUSY FORWARD 0 ALL FORWARD 0 DEFAULTED TO ASSISTANCE 0 DIALED 0 FOR ASSISTANCE 0 PRESSED TO LOG ON 44 TO MAKE A QUICK MESSAGE 0 CAL...

Page 218: ...t Mailbox gives the caller a greeting and takes a message without the caller entering any digits Number of times callers pressed to enter a mailbox includes successful and unsuccessful logons Number o...

Page 219: ...to Next Mailbox Number of times callers dialed an extension or digit to stay in queue This can include Number of times callers were transferred to attendant or intercept position after dialing too man...

Page 220: ......

Page 221: ...y Disk Drive Diagnostics 6 28 Hard Disk Drive Diagnostics DEX 6 29 Disk Information Status L DMAP 6 31 Line Interface Card Diagnostics 6 32 Update Integration 6 33 Port Status 6 34 Alarm Test 6 37 Sys...

Page 222: ...38 6 2 Sequence Used by the Octel Overture 200 300 To Screen Calls 6 44 6 3 Ring No Answer Tone Timing Failure 6 47 Tables 6 1 FINDMBOX Messages and Descriptions 6 24 6 2 Abbreviations for Channel Po...

Page 223: ...lays the status Mailbox Location FINDMBOX Searches for a mailbox in the local USER Table local Network Name Table and in the Uniform numbering Plan Domain The command then prints a status message of t...

Page 224: ...tion x network location code Messages Pending for Domain Locations L NET D x Lists messages pending transfer to the domain in general or specific domain locations Messages that are pending response to...

Page 225: ...SNMP Tests the mechanism for an Octel Overture 200 300 to communicate to an SNMP manager system Alarm Test TE A Attempts to call number defined for alarm call System Forwarding CD x y z TE C 1 y z Fo...

Page 226: ...E L 5 x Tone reflection test on one port x port number Network Routes TE NET x y Tests network routes to a network location x network location code optional y non zero show digits entered System Statu...

Page 227: ...status and the status of the links and the pegs x slot number y unit number Incoming Call Records MON2 Used to monitor incoming call records over the RS 232C link port 2 To exit the monitor mode press...

Page 228: ...AN card from service CU x For Digital Networking returns the LAN card to service x slot number Automatic Message Purge APURGE x y z Starts the message purge function if Automatic Message Purge is not...

Page 229: ...d in to System Configuration INSTA Command to enter the system configuration program INSTALL This program consists of a series of questions that define the system database Call Detail Record Call Proc...

Page 230: ...sk All active ports are dropped and the modem is dropped Time TIME Displays the current system date and time Used only at the prompt Network Failures L NF Lists Protocol 2 or Protocol 4 failures Refer...

Page 231: ...ror Table at the prompt type L H List Commands Use a LIST command to display maintenance tables such as the Hardware Error Table or Traffic Peg Count Table features and mailbox information A space is...

Page 232: ...ormation listed with this command includes the current network delivery schedule s L NET D x LIST NETWORK DOMAIN LOCATION Lists messages pending transfer to the domain in general or specific domain lo...

Page 233: ...e following by link Number of mailbox holders assigned Longest message waiting round trip time Total number of ON commands in the trip listed Total number of OFF commands in the trip listed Current ro...

Page 234: ...e following commands test the status of the LAN card connection alarm callout forwarding string initializing string floppy diskette hard disk line card network location and message server At the promp...

Page 235: ...ional TE F 1 TEST FLOPPY 1 Reads each sector on the floppy diskette and reports any errors detected This test does not verify data on the diskette for accuracy TE L 1 TEST LINE 1 Tests the tone reflec...

Page 236: ...an Octel Overture 200 300 to communicate to an SNMP manager system DEX x y Disk EXerciser Tests all hard disk sectors for read errors where x is the disk number and y is the region number System Servi...

Page 237: ...ontinues to try to forward all ports specified until successful or until you press You can also use the command TE C 1 y z to forward all ports CU x y z COURTESY UP Use the Courtesy Up command with mo...

Page 238: ...or in progress requests or sessions to finish optional CUGWL COURTESY UP GATEWAY LINK Returns the OctelAccess linkn gateway to service The following commands are required before restoring prompts and...

Page 239: ...igital Networking this command displays the status of the digital networking channels You can specify the status of all digital networking channels a specific channel or a range DEX x y Reads all disk...

Page 240: ...ram you must enter a maintenance level password before the INSTALL program begins ISTAT x y Gives the current status of an integration unit where x is the slot number and y is the unit number L DMAP P...

Page 241: ...spoken as One thousand nine hundred ninety seven S3 0 this option has been removed SPEAK THOUSAND WHEN YEAR IS 1XXX You can modify this option to YES to cause the server to speak the year without the...

Page 242: ...o turn OFF lamp message waiting that the message server link turned ON This does not turn off the HASMSG flag that marks the message as newly received In this command x is the mailbox number up to eig...

Page 243: ...e the password at the prompt enter one of the following commands followed by the password PASS A for administrative PASS M for maintenance PASS R for report The message server requests a password when...

Page 244: ...nitiated ANSWER The Octel Overture 200 300 detected that the called party answered the telephone NO ANSWER The Octel Overture 200 300 determined that the called party did not answer within the specifi...

Page 245: ...h the RESTA command the software is not reloaded from the hard drive The maintenance level password is requested before restart is initiated RESTA 2 RESTA 2 Use this command to restart the CPU which r...

Page 246: ...d write errors In addition from this command you can enter the L DMAP command to get more details about the disk drive WPDISK WRITE PROTECT DISK DRIVE Use this command to write protect a disk which pr...

Page 247: ...n examples shown in this section might differ from the screens for your message server Fields could be added deleted or relocated depending on the software release Mailbox Configuration Status The mai...

Page 248: ...lbox configuration status command to list all the messages and their status for a specific mailbox To list message information for the mailbox you must add the letter M to the command At the prompt ty...

Page 249: ...rsonal or group fax machine If the message is not a fax the fax status displays 00 only Message Status The LIST HEADER command displays information about a message At the prompt type L HE x For this c...

Page 250: ...neric mailbox failure Octel networking Not used Auto forward of a broadcast message Personal Distribution List name message Send failure caused by mailbox being full 25 26 27 28 29 30 31 32 33 34 Reco...

Page 251: ...r waits before attempting to send remaining messages after a failure Its value is set by System Parameter 69 NET REMOTE DELAY BEFORE RETRY MIN For Digital Networking this field applies only when a par...

Page 252: ...Use the LIST NETWORK MAILBOX command to display information contained in the network mailbox about a specific location including the message numbers of all the messages in the network mailbox waiting...

Page 253: ...AN for previous periods in the Network Traffic Report for Digital Networks and the Digital Network Performance Report For information about those reports refer to the Reports chapter Network Reports s...

Page 254: ...ctivity is possible The reason if known is given The following are possible reasons System does not have the Digital Networking feature A COURTESY DOWN is in process LAN SYSTEM PARAMETER NOT ENABLED L...

Page 255: ...lbox at the prompt type FINDMBOX x For this command x is the mailbox number to be searched for To use the command to search for a range of mailboxes at the prompt type FINDMBOX x y For this command x...

Page 256: ...digital network channels at the prompt type DCSTAT x y For this command x is the first digital network channel number in a range and y is the last digital network channel number in the range The Cont...

Page 257: ...lly useful to verify that IP addresses are correctly configured To use the command at the prompt type CMD x PING y For this command x is the slot number in which the LAN card is installed and y is the...

Page 258: ...ATION this command prints after the integration information for the port The discrepancy in the configuration must be resolved either by removing the COS attribute from the port or removing the port f...

Page 259: ...y disk write protect feature Hard Disk Drive Diagnostics DEX The purpose of the DEX command is to exercise the disks hence its name Disk EXerciser Because only a small percentage of disk sectors are a...

Page 260: ...disks or those disks that are actually installed Abort background DEX If all disks are specified but not all are installed DEX tests only those disks that are actually installed If an invalid option i...

Page 261: ...the Hardware Errors section in this chapter Disk Information Status L DMAP Beginning with Serenade 3 0 the L DMAP command is used to display characteristics of each drive installed in the system You m...

Page 262: ...est is the ring through test These tests are described in the following sections Tone DTMF Beep Test Use the TEST LINE 1 command to test line 1 To run the test turn the terminal or teleprinter ON At t...

Page 263: ...ufficient voltage or loop current quickly enough for the test to succeed One example is the Northern Telecom SL1 Consult with Technical Support if you are uncertain whether a particular PBX supports t...

Page 264: ...herefore disrupts call processing for approximately 1 or 2 minutes Port Status The command PORT STATUS displays the current state of the installed ports At the prompt type PS The message server respon...

Page 265: ...URE CON CONFIGURATION MSG WAITING PARAMETERS OR SECURITY DID DID DIG IN BAND DTMF INTEGRATION DIR DAC ADDRESS COLLECTION DRP DROPPING CALL EXT EXIT ERR LINE CARD FOR PORT HAS REPORTED A FATAL ERROR FA...

Page 266: ...SAGE SEND PROTOCOL 1 NNR NETWORK NAME RECEIVE NTS NET TEST STATE OMC OFFSITE MESSAGE WAITING CONFIGURATION OMR OCTELNET MESSAGE RECEIVE OMS OCTELNET MESSAGE SENT QAD COLLECTING AN ADDRESS FOR A QUICK...

Page 267: ...connects the modem which enables remote access to the Octel Overture 200 300 If the person answering the alarm call does not enter a second the server disconnects the call and continues to retry every...

Page 268: ...NECT Modem and Terminal DISCONNECT TE A Acknowledged Stop call Logon for remote access Line beeps for up to 3 minutes List Hardware Error Table Clear Hardware Error Table Beep beep beep This is an ala...

Page 269: ...all ports If a port is successfully forwarded it is left in the forwarded state If a port fails to complete the forwarding it is left in the NDT state The Octel Overture 200 300 continues to try to f...

Page 270: ...formation about using the CU x y z command refer to the System Service Mode Commands Courtesy Up Courtesy Down section System Status Use the TEST STATUS command to check the message server status for...

Page 271: ...elds are described as follows Shows the model number that is configured Shows the serial number entered during INSTALL Lists the feature packages that are installed including standard and optional fea...

Page 272: ...he value in the Installed field is equal to the value for authorized voice mailboxes The Fax row is the number of authorized used and installed fax mailbox licenses The value in the Installed field is...

Page 273: ...lay indexes that can be modified are described in the How to Modify Application Delays section in this chapter How Tones Are Recognized When the Octel Overture 200 300 screens a call it is looking for...

Page 274: ...ith ranges set by delays 49 50 51 or 52 NO Do the tones comply with ranges set by delays 53 54 55 or 56 Do the tones comply with Indexes 61 62 63 64 65 66 67 or 68 Do the tones comply with ranges set...

Page 275: ...ompt type PRT x For this command x is the port number to be used 3 Call that port s extension number 4 When the message server answers dial the test mailbox number The PRT command monitors and display...

Page 276: ...ys section in this chapter to find the application delay indexes that refer to the error received 7 Enter UPDATE to list the current values in the Application Delay Table at the dot prompt type L APP...

Page 277: ...Indexes The application delay indexes that can be modified at the Maintenance level while in UPDATE are listed below with descriptions of what the delay does and how to use it Application Delays for...

Page 278: ...tone windows established in the Application Delay Table Modify Application Delay 19 for a longer time interval WAIT LONGER BEFORE LOOKING FOR RINGBACK Application Delay 87 only works in conjunction w...

Page 279: ...s received do not match a Call Record Condition the message server plays the default company greeting Use If a PBX is slow in sending DTMF digits this delay should be increased to compensate for this...

Page 280: ...tion has occurred MAXIMUM TONE OFF PERIOD FOR ANY TONE This delay must be set to a value equal to the largest value for any of the following delays in the Application Delay Table 55 65 67 71 or 75 Use...

Page 281: ...plication delay 51 Use If application delay 123 is 0 the server waits for the amount of time specified by application delay 51 for the first TONE ON If application delay 123 is non zero after dialing...

Page 282: ...rrupted ringback If the TONE OFF is longer than this delay the message server assumes that it is not a double interrupted ringback DOUBLE INTERRUPTED RINGBACK MINIMUM TONE OFF LONG PERIOD This delay i...

Page 283: ...shortest delay that a TONE OFF can be to qualify as a slow busy tone Use The message server uses this delay to determine whether the tone cadences that it is monitoring is a slow busy tone If the TON...

Page 284: ...e 6 3 Application Delays for Cadence Recognition for Determining Tone On Tone Off TONE EVENT Maximum Tone On Minimum Tone On Maximum Tone Off Minimum Tone Off Single Interrupt Ringback Index 53 Index...

Page 285: ...vel Enter the application delay index number Type the new value and press The message server displays the new value The delay values are entered in milliseconds and rounded to the nearest 20 ms value...

Page 286: ...d If a mailbox holder does attempt to play an unplayable message the creator s name is played The status prompt plays followed by This message has been marked unplayable by the system administrator Pl...

Page 287: ...ocked messages are not automatically deleted from the message server The space and message header will be available for reuse whenever the message server has been restarted When a message is blocked t...

Page 288: ...e executed If a message was sent for example to three mailboxes and purged one mailbox at a time from each of the three after the final deletion the message is deleted from the disk and the header is...

Page 289: ...the forwarded instance of the message is not deleted with the MPURGE x y command However if a message is deleted from every mailbox by the MPURGE x command the message but not the forwarding comments...

Page 290: ...ge that message must be deleted from the Auto Copy target as well If the all mailbox MPURGE is used in general the message is deleted from Auto Copy targets Even if a message is part of a forwarding c...

Page 291: ...Log 7 22 Configuring the CDR Log 7 26 Displaying Call Detail Records 7 29 Setting Display Specifications 7 30 CDR Size by Transaction Type 7 36 Examples of Various CDR Log Screens 7 37 7 4 Namesend A...

Page 292: ...Octel Overture 200 300 Serenade 3 0 7 7 Event and Aux Activities in Namesend Activity Log 7 42 7 8 SAT Log Aactivity Types 7 51...

Page 293: ...in time for the CDR log LOG MF CDR Used with CDR log to enable or disable filters for logging combinations of transaction and status types LOG PF CDR Used with the CDR log to display the enabled or di...

Page 294: ......

Page 295: ...according to specific filters that can limit the time interval activities logged To execute the LOG command at the prompt type LOG x y In this command x is a specific option type and y is the log to...

Page 296: ...partially specified so that a range that matches the entered characters is displayed If no print options or filters are entered after the LOG PR x command all information is printed starting at the b...

Page 297: ...he beginning time for the CDR or MAC log Once the begin time is set records collected before this date are no longer accessible Setting the begin time for a log facilitates the interface to an externa...

Page 298: ...alter the begin date When the log file becomes full new records overwrite the oldest records in the log Therefore the beginning time of the log and the time on the first record actually in the log at...

Page 299: ...uality or any other interruption in the transmission path during sending of the DTMF digits The CPT is a diagnostic aid that is designed to be used when a detailed customer complaint is received When...

Page 300: ...58 34 MSG REMOVED 6013 68f9 12 07 97 11 58 34 MSG FREED NO_TALK 696d Each column on the screen can be described as follows MM DD YY Month day and year of the transaction HH MM SS Hour minute and secon...

Page 301: ...entifies activity associated with calls to a DTIC card INTGQRY PBX query call record types INTGREP PBX reply call record types EVENT Shows what action was taking place at that time Refer to Appendix A...

Page 302: ...specific information is entered all activities are displayed A specific List Trace activity can be specified At the prompt type L T x For this command x is the specific activity number to trace After...

Page 303: ...its for event PUT_IN are not printed in the MBX EXTN column Instead the network location name is entered in the SOURCE column in the preceding example the name ABC is in the SOURCE column Refer to the...

Page 304: ...d out Call status busy RNA Call transfers made Invalid security code entered Number of messages sent on port L T 3 Enter port Empty line ALL 15 Enter start time Year Month Day Hour Minute or C continu...

Page 305: ...ce displays as follows Messages sent received erased freed Names and Greeting activity L T 5 Enter message Empty line ALL Enter start time Year Month Day Hour Minute or C continuous 97 05 MM DD YY HH...

Page 306: ...PT command different combinations of print options and filters can be specified to consolidate information and focus the display on specific types of trace activities Use LOG PR CPT to do the followin...

Page 307: ...pecific digits The mailbox extension number is displayed in the MBX EXTN column When MB is the only filter applied to LOG PR CPT all events and supplemental activities for the mailboxes are listed You...

Page 308: ...box numbers or partial mailbox digits LOG PR CPT Specify Print Option s S tart time E nd time L ine length p age length C ontinuous Filters PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 S 97 7 6 MB TY...

Page 309: ...e end Integration Activity To display integration activity using LOG specify the type of integration to trace enter the filter TY X where X is the type of integration to trace Enter TY INTG to show al...

Page 310: ...and reinserted Communication to other high speed locations being lost and reestablished This activity could be caused by the other location experiencing a restart or the digital connection to the othe...

Page 311: ...5 LANLOST 000 04 21 97 15 47 56 L05 LANSYNC 000 Example of LANLOST Type Entries In this example the start time S is specified as 97 4 21 and the type of filter TY is specified as LANLOST This example...

Page 312: ...BA 66994474 04 26 97 09 35 42 L01 LAN_IN MSGDLV NO_EXTN 11C1 66994474 04 26 97 09 42 15 L01 LAN_IN NAMDLV 11D8 66994474 04 26 97 09 42 15 L01 LAN_IN MSGDLV NO_EXTN 11DA 66994474 Example of LANSYNC Typ...

Page 313: ...DY 04 21 97 07 23 27 L01 LAN_OUT STATUS VCUCONN 04 21 97 07 23 27 L01 LAN_IN STRTSND 04 21 97 07 23 27 L01 LAN_IN DESTMBX 110 04 21 97 07 23 27 L01 LAN_OUT STRTSND SUCCESS 04 21 97 07 23 27 L01 LAN_OU...

Page 314: ...O 02 09 97 15 53 14 004 ONT_OUT MSG_RSP 120B NYORK1 02 09 97 15 53 24 004 ONT_IN MHDR_REQ NEWVCE 9068 204 02 09 97 15 53 24 004 ONT_OUT MHDR_RSP SUCCESS 120C NYORK2 02 09 97 15 53 31 004 ONT_IN END_MS...

Page 315: ...command to print all entries in the CPT trace log for integration slot 9 unit 1 link 2 starting July 10 1997 at 12 30 45 and continuing LOG PR CPT Specify Print Option s S tart time E nd time L ine le...

Page 316: ...ion is concluded its outcome status is logged in the CDR log file The file containing these transaction records can be used for billing or maintenance purposes As a maintenance tool the CDR log can be...

Page 317: ...all to Personal Assistance default CALSDM Call to a Single Digit Menu mailbox COSOVR Port Trunk COS override The new trunk COS is shown FAXQCK Quick fax For each quick fax sent there is a FAXRCV trans...

Page 318: ...after connection ERRX Error in PBX transfer or network busy RNA FBSY Fast busy FLLQ Failed line quality test FLBU All ports busy on receiving message server FLRT Failed route FLAR All routes failed FL...

Page 319: ...D YY The MM DD YY column lists the month day and year of each transaction HH MM SS The HH MM SS column lists the hour minute and second of each transaction XACTIN The XACTIN column lists transaction t...

Page 320: ...column lists the numbers entered for pager outcalls and fax delivery attempts The entries represent the location names as defined in the LOCATION Table for network outcalls or the identification stri...

Page 321: ...for the correct abbreviations to enter or use the LOG PF CDR command to display the CDR log status to view these abbreviations Refer to the Displaying CDR Type and Status Configuration section A tran...

Page 322: ...OG PF CDR command To print a single transaction type or all transaction types currently being collected in the CDR log file at the prompt type LOG PF CDR LOG PF CDR Specify Filters to PRINT E nable or...

Page 323: ...ne length Specific number of records to be listed Actions that occur after a transaction event has been selected even if those actions were not themselves selected subsequent actions Types of informat...

Page 324: ...me frame If the CDR log buffer becomes full the records at the beginning of the log are overwritten Overwriting begins at the physical beginning of the buffer rather than at the logical beginning time...

Page 325: ...or without a start time If no start time is specified the CDR log is displayed from the logical begin time to the end time specified You can add additional filters to the command line to display only...

Page 326: ...ngs for how the CDR log is displayed on the screen are described below Line Length L LEN The default column format is 80 columns but any line length up to 132 columns can be displayed Two columns DEST...

Page 327: ...e incoming port trunk group for an integrated call record can be displayed The designation of a single COS must consist of 3 digits For COS 1 through 9 the COS should be preceded by 00 for example 001...

Page 328: ...ACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 11 22 97 12 04 55 CALMBX GRET 00 009 0 00 1 7777 11 22 97 12 43 14 CALMBX GRET 00 009 0 00 4 7777 11 22 97 13 13 13 CALMBX GRET 00 009 0 01 0 7777 A filt...

Page 329: ...ged by Transaction Type Transaction Type Field Type MS ME COS MAILBOX CALLER DESTINATION RTE ALOUTC APIN APOUTC CALATD CALATT CALDID CALEXT CALHLP CALIMM CALINT CALMBX CALNXT CALPA CALPAD CALSDM COSOV...

Page 330: ...1 8 Mailboxes CALPA 10 1 8 Mailboxes CALPAD 10 1 8 Mailboxes CALSMD 10 1 8 Mailboxes CALNXT 10 1 8 Mailboxes CALDID 10 1 8 Mailboxes CALINT 16 1 8 Mailboxes CALIMM 10 1 8 Mailboxes CALEXT 8 1 8 Exten...

Page 331: ...w CDR logs can be created for billing or maintenance purposes Invalid Logons With Subsequent Actions The following example shows a CDR log for entries of invalid security codes and subsequent caller a...

Page 332: ...AXQCK record is followed by a FAXRCV record The PRT column shows the voice ports for FAXQCK and FAXDLV and the fax channels for FAXRCV and FAXSND The MS column shows the number of pages received for F...

Page 333: ...OK 009 0 00 0 4532 02 10 97 15 08 10 LPOUTC ERR 008 0 00 0 7711 02 10 97 16 08 23 TIMEST OK DID Call The following example shows a call through the DID module CDR XA CALDID MM DD YY HH MM SS XACTIN ST...

Page 334: ...R NAM Specify Print Option s S tart time E nd time L ine length P age length M ask mask including date and time fields C ontinuous Filters TA TY EV AU MB NA LO Refer to the Log Command section for an...

Page 335: ...lay all mailboxes beginning with a specific digit Name NA NAME This filter displays the name that was sent A specific name can be specified or the filter can designate can specify an alphabetic patter...

Page 336: ...ed SUCCESS Q_FULL FAIL Success Queue is full An error was encountered on the remote side Remote side will have a software error or hardware error DEQUEU ADMIN Deletion from the queue of names pending...

Page 337: ...11 19 24 USER DEL USER 7829 AUTOC 01 03 98 11 29 05 USER MOD USER 7829 AUTOC 72007829 01 03 98 11 54 45 UPDT MOD DIST 7779 MBR 6639223 01 03 98 12 21 38 SAV MM DD YY Month day and year of the transac...

Page 338: ...HEDULE Table When you add a SCHEDULE Table or modify a time period or INFORMATION Table default for a SCHEDULE Table the information is logged in the MAC log The REC field displays the COS and the ID...

Page 339: ...ntact it ERBL n The mailbox that plays the blocked extension greeting for first digit n was changed The greeting of the mailbox listed in the VALUE field plays when an extension starting with the n di...

Page 340: ...ension number was added to the mailbox displayed in the ID field FDIG x The mailbox listed in the next record begins with a new first digit The x is the first digit number The VALUE field lists the fi...

Page 341: ...VALUE field is empty MM DD YY HH MM SS BY ACT REC ID ATTR VALUE 01 15 98 14 58 25 UPDT MOD SYS 01 FDIG3 3 01 15 98 15 01 15 UPDT ADD USER 300 COS 000 CSTAT Table Only changes to CSTAT Table Index 1 P...

Page 342: ...boxes are logged when you add a mailbox to an extended mailbox The ATTR field displays EMB MM DD YY HH MM SS BY ACT REC ID ATTR VALUE 01 15 98 14 28 25 UPDT ADD USER 301 EMB 303 Using the LOG PR MAC c...

Page 343: ...lder mailbox SAV This entry indicates an exit from update INS Changes were made in the INSTALL program REN Renumber RE This filter displays the configuration table distribution list or message server...

Page 344: ...lters CO MB AC D1 D2 ST MM DD YY HH MM SS CONNID MBX ACTIVITY DAT1 DAT2 STATUS 04 24 98 07 35 30 LINK UP MM DD YY Month day and year activity occurred HH MM SS Hour minute and second transaction CONNI...

Page 345: ...digits Message numbers COURTESY DOWN STARTED Null Null DEL ALL PDL LISTS Null Null DEL ONE PDL LIST Null PDL number DEL ONE PDL MEMBER Member mailbox number PDL number DELETE CCM MSG CCM reference nu...

Page 346: ...ailbox digits to transfer to Null LINK DOWN Null Null LINK UP Null Null LOAD LANGUAGES Null Null LOG ON Mailbox digits Null MBX INFO ALERT Null Null MESSAGE DOWNLOAD CCM reference number Message numbe...

Page 347: ...Number SESSION CLOSE Session ID Null SESSION OPEN Session ID Null SET LANGUAGES Prompt set Null SET MSG POSITION Position Null SET VOLUME Volume level Null SET VALIDATE PASSWORD Mailbox digits Null SE...

Page 348: ...INTERR Internal error BADDTMFDIG Bad DTMF digit 2MUCHDATA Too much data in request PRTAL_NOTAV Port allocation no ports available INSUFF_DATA Insufficient data NORSRC No resources available INVSSID In...

Page 349: ...it BAD_DST_ADDR Invalid destination address BAD_ADDR_OPT Invalid addressing option UDIR_FAIL User directory fails BAD_ORIG_MSGNO Invalid original message number CANNOT_FWD Cannot forward a message NO_...

Page 350: ...rt CRTSY_DN Courtesy down OPERATOR Operator initiated action NETERR Network error GWDOWN OctelAccess Server down PROTERR Protocol error NO_MBX_COS Mailbox without required COS XFER_INPROG File transfe...

Page 351: ...mailbox an SDL INV_COS_ATTR Invalid COS attribute PDLMEM_EXIST PDL member already in PDL PDL_FULL PDL already full PDLMEM_NINPDL PDL member not in PDL NO_PDLS PDL owner does not have any PDLs PDLMEM_...

Page 352: ......

Page 353: ...N_MSG Message activity initiated by the LAN LANLOST CPU and LAN card lost communication LANSYNC CPU and LAN card synchronized communication LAN_CTY Courtesy operation UP or DOWN specified in the EVENT...

Page 354: ...ord types CHKMBXQRY Log the PBX query to check the existence of a mailbox CHKMBXYES Log the reply YES to the check mailbox query CHKMBXNO Log the reply NO to the check mailbox query LINK_REQ Log the P...

Page 355: ...aracters of the ASCII name SUCCESS MBXTYPE MBXNTFND NOMATCH NOASCNM NOSPKNM NOACCESS NOFEAT CORRUPT ADDED SYNTAX MORE_9 NWERROR STOP FSFULL Success Incorrect mailbox type Mailbox does not exist ASCII...

Page 356: ...names do not match No ASCII name for mailbox No spoken name for mailbox Cannot access network directory Feature not supported Spoken name corrupted Name successfully added to Names Directory Syntax e...

Page 357: ...em DIR_INT Direct internal call DIR_EXT Direct external call DISC_FROM Fax channel disconnect from voice port ONT_IN ONT_OUT END_MSG End of message DTMF digit Sent by the base to the node at the end o...

Page 358: ...rrier No response from RX for multipage signal 1A 1B 1C 1D 1E 1F 20 Unexpected frame from remote fax No response from remote fax to end of procedure frame No response from remote fax to end of message...

Page 359: ...to end Entered Old greeting Old name No addresses Use count 0 HUNG_UP BAD_ADDR REC_ERR BAD_ADDR REC_ERR BAD_ADDR REC_ERR NO_TALK DTMF_REC EXTN_HDR NTNM_DEL NTNM_PRG NTNM_CLI FAX_FAIL FAX_ADEL FAX_ABRT...

Page 360: ...d unplayable MARK_DEL Name is marked for deletion ONT_IN ONT_OUT MHDR_REQ Message header request packet sent by the base server to the node This packet contains a message header type which is printed...

Page 361: ...sy No answer Bad line Re sync request used after abort ASCII name does not match Network message blocked by user User had absent greeting RCV not a fax capable mailbox RCV not a fax capable port RCV n...

Page 362: ...s of the mailbox number are printed in the MBX EXTN column BADNAMNM USRINCON ONT_ERR RCV_FAIL Logged an OctelNet packet receive failure An attempt to receive decode an OctelNet packet failed The reaso...

Page 363: ...et packet failed The reason for the failure is indicated in the AUX column for encryption failure scrambling failure checksum failure or the remote side hanging up For other errors the AUX column is b...

Page 364: ...new message chain No of msgs in message chain is shown TEST Background port self test TIMESTAMP Debug feature for user to force timestamp in trace TRANSFER FLASH EXP_DT GOT_DT NO_DT DELAY Expect dial...

Page 365: ...peak na me for a specified mailbox Speak message number Outpulse a DTMF string Stop a speak record operation Pause speaking message continue speaking message Set message position Copy a ACM message to...

Page 366: ...ived a fax message Send a fax message Load a fax form into fax card memory Save fax card memory into fax document Place characters on a fax form Mark a channel available for TDM connetion Indicate cha...

Page 367: ...RAFFIC PEGS 8 1 Boot ROM Diagnostics 8 1 8 2 Hardware Errors 8 4 Alarm Relays 8 5 Hardware Error Types 8 5 8 3 Traffic Peg Count Table 8 37 Traffic Pegs 8 38 8 1 Traffic Peg Count Table 8 58 8 1 Boot...

Page 368: ......

Page 369: ...s Octel Overture 200 300 Serenade 3 0 PB60014 01 Command L P Lists the traffic pegs C P Clears the Traffic Pegs Count Table BITTST x Converts hardware error data fields into bit sets x hexadecimal num...

Page 370: ......

Page 371: ...SSED Testing TDM Crosspoint PASSED Testing Floppy PASSED Testing RTC PASSED Testing BIC PASSED Testing OCC PASSED Testing WDT PASSED Testing Control Bus Interface PASSED Testing COMPLETED Booting from...

Page 372: ...tests CPU 00F Erroneous write protect error during DRAM tests CPU 010 Parity error not detected CPU 011 Write protect not detected CPU 012 Data corrupted during write protect test CPU 013 Z180 CSIO t...

Page 373: ...dressing test error CPU 03B TDM crosspoint pattern test error CPU 03C TDM crosspoint addressing test error CPU 03D Coprocessor dual port RAM pattern test error CPU 03E Coprocessor dual port RAM addres...

Page 374: ...its from the prompt enter BITTST x where x is a hexadecimal number An example to see which bits are set in the hex number 1234 BITTST 1234 BIT 2 IS SET BIT 4 IS SET BIT 5 IS SET BIT 9 IS SET BIT 12 IS...

Page 375: ...a failure report when returning an assembly to Octel Alarm Relays The Octel Overture 200 300 provides both major and minor alarm relays which can be used to light an LED or sound an alarm Refer to th...

Page 376: ...t Selftest or TEST LINE 1 Same as error 2 2 4 DTMF Reflection Selftest or TEST LINE 1 Same as error 2 2 5 Ring Through TEST LINE 2 PORT Verify that extension numbers in the table are correct Could be...

Page 377: ...repeats replace power supply unit 3 DATA 1 FROM I O ADDRESS 6A ERR ADDR2 BIT 0 1 2 CONTEXT REG IN USE ON ERROR DATA 2 FROM I O ADDRESS 69 ERR ADDR1 HIGH ADDRESS ON PARITY ERROR DATA 3 FROM I O ADDRES...

Page 378: ...20 DATA 2 SAME AS FOR 02 04 12 ANALOG VOLTAGE MEASUREMENT IS OUT OF RANGE 13 20 TO 10 80 DATA 2 SAME AS FOR 02 05 12 MOTOR VOLTAGE MEASUREMENT IS OUT OF RANGE 11 40 TO 12 60 DATA 2 SAME AS FOR 02 06 5...

Page 379: ...center 3 DATA 1 LOGICAL DRIVE ID THAT FAILED TO REMAP SECTOR DATA 2 NOT USED DATA 3 NOT USED DATA 4 NOT USED 20 22 DID System Error DID Diagnostics or configuration problems Refer to the DID E M Trun...

Page 380: ...ror persists call your technical support center 05 LIC REPORT LINK STATUS ERROR The digit display telephone line to the integration card is not working DATA 2 LINK NUMBER HAVING ERROR DATA 3 LINK STAT...

Page 381: ...ich is in DATA 3 and DATA 4 For example DATA 3 01 DATA 4 33 USER 0133 At the prompt enter L MAILBOX to get the mailbox number The Octel Overture 200 300 returns the MAILBOX number causing the error A...

Page 382: ...upport center 0A INTEGRATION TYPE CONFIGURED DOES NOT MATCH INTEGRATION CARD INSTALLED REMEDY Be sure configuration in the SLOTS Table for the Octel Overture 200 300 matches the integration card type...

Page 383: ...0 300 AND WORKS REMEDY Install correct software releases on the Works system and the Octel Overture 200 300 Call your technical support center if necessary DATA 1 07 WRONG CARD INSTALLED IN AP SLOT BA...

Page 384: ...chnical support center 3 32 CPU Coprocessor Error Error logged by coprocessor interrupt routines and by coprocessor Task Contact your technical support center 2 DATA 1 TYPE OF ERROR THAT OCCURRED IN T...

Page 385: ...ED OK STATUS e g slot is empty or already reported down DATA 2 REPORTED STATUS 00 LSP SUCCESSFULLY STARTED 01 SCSI ERROR WHILE LOADING LSP DATA 4 VCU ERROR CODE 02 CARD TYPE IN SLOT DOES NOT MATCH CON...

Page 386: ...VSD DATA REGISTER BIT ADDRESS ERROR 04 A D CONVERTER OR POWER DETECT ERROR 08 CVSD ENCODING CIRCUIT ERROR 10 DTMF SENDER POWER LIMITER ERROR 20 CVSD DECODING CIRCUIT OR OUTPUT GAIN CIRCUIT ERROR 40 CV...

Page 387: ...r type 4 Bit 2 RAM error type 3 Bit 1 RAM error type 2 Bit 0 RAM error type 1 DATA 3 UNDEFINED DATA 4 UNDEFINED 34 Power ON Diagnostic Error Selftest for CPU DATA 1 through DATA 4 designate errors fou...

Page 388: ...ostic Error Selftest for VCU DATA 1 through DATA 4 designate errors found Replace VCU 3 DATA 1 Bit 0 Control Memory parity error detected in memory test Bit 1 Control Memory parity circuit failed Bit...

Page 389: ...ailed Silence register loop back test Bit 7 DMA controller error detected DATA 4 Bit 0 Watch Dog Timer circuit failed Bit 1 Master interrupt circuit failed Bit 2 Control Bus Status Register circuit fa...

Page 390: ...PORTED BY VCU RAM DATA 3 VCU CONTROL RAM SIZE IN MEGABYTES DATA 4 VCU VOICE RAM SIZE IN MEGABYTES 11 VCU RAM INSUFFICIENT FOR TOTAL NUMBER PORTS CONFIGURED DATA 2 PORTS SUPPORTED BY VCU RAM DATA 3 VCU...

Page 391: ...isk Attempt to reload the software code from the floppy diskette to the hard disk If error repeats replace the hard disk indicated in DATA 1 If error repeats call your technical support center 3 DATA...

Page 392: ...Check to see if the cable from the Octel Overture 200 300 to the Gateway is properly connected and secured Restart the Gateway If the problem still exists replace the CLI board in the Gateway 3 DATA...

Page 393: ...BYTE OF USER NUMBER DATA 4 LO BYTE OF USER NUMBER 06 GATEWAY ERROR MBOX NOT CONFIGURED SYSP 199 07 CALL TO MBOX WITH COS ATTRIBUTE 84 THAT WAS NOT CORRECTLY CONFIGURED DATA 2 SPECIFIC OUTFAX Attribute...

Page 394: ...RERR DATA 2 TYPE OF ERROR 1 UNKNOWN ERROR 2 DUPLICATE 3 BAD TREE FRAME 4 BAD VUSER FRAME 5 BAD BALANCE FACTOR 6 BAD ROTATION DATA 3 HIGH NIBBLE OF USER NUMBER DATA 4 LOW NIBBLE OF USER NUMBER 12 ERROR...

Page 395: ...FIGURED SOURCE The OctelNet System mailbox System Parameter 248 has not been configured REMEDY Configure the OctelNet System mailbox Refer to the Configuration volume Remote Analog Networking chapter...

Page 396: ...in feature or both 1F DOMAIN FEATURE NOT AVAILABLE DATA 2 TYPE OF ERROR 1 QUERIES BEING RECEIVED FROM FIELD This means that some other system has this cabinet configured in the domain DATA 3 REMOTE HO...

Page 397: ...S OCC MAX 44 CPU VCU Request Reply Checksum Error A protocol error occurred between the CPU and VCU on the control bus Contact your technical support center 3 DATA 1 NUMBER OF RETRIES ATTEMPTED BEFORE...

Page 398: ...0 9 OR FOR PROTOCOL 4 WE COULD VE GOT ANY DTMF OTHER THAN D DATA 2 and DATA 3 ARE THE INDEX INTO THE NETRLT TABLE THAT LEADS US TO THE PROBLEMATIC LOCATION REMEDY Check the route PNN and TNN Contact...

Page 399: ...ATA 3 2ND CH RELATIVE USED IN TEST 64 LAN Card Hardware Error Problem detected by the LAN card Dependent on the Data 1 values described below 3 DATA 1 ERROR CODE 00 INVALID LAN CONTROL BUS ID Problem...

Page 400: ...0 Complement of replies not match 1 1 Checksum wrong after control bus copy 03 REACHED THE MAX RETRY COUNT WHILE SYNCHRONIZING FORCED RESET DONE TO SYNCHRONIZE The CPU is unable to communicate with t...

Page 401: ...d to an existing installed message server DATA 2 NUM_CLIENTS REPORTED BY VCU DATA 3 NUM_SERVERS REPORTED BY VCU DATA 4 NUM_XFERS REPORTED BY VCU REMEDY If necessary System Parameters 126 127 and 128 c...

Page 402: ...ject received 6 On a query packet received 7 Remote end had the cksum error DATA 3 LOW BYTE OF LOCATION DATA 4 UPPER BYTE OF LOCATION REMEDY The LAN card guarantees that if a packet gets through it sh...

Page 403: ...ring to the hub was disconnected The digital network was taken down for servicing Equipment failure in the digital network The LAN card will automatically attempt to reestablish all connections when t...

Page 404: ...or 3 This tells us where the error was logged from DATA 3 and DATA 4 together give 16 bits of error information 06 BAD_SUBNET The subnet mask for self is not configured correctly Most common reason i...

Page 405: ...70 Control Bus error on a DSP based card Error in Contrl Bus I O between CPU and card Replace the DSP based card If error repeats call your technical support center 3 DATA 1 01 Timeout on a request f...

Page 406: ...2 Replace VCU If error repeats contact your technical support center 3 Data 1 Task Number Data 2 01 VCU to CPU 02 CPU to VCU 74 Gateway Timeout error Message server timed out waiting for the gateway p...

Page 407: ...0 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00070 00000 00000 00000 00000 00002 00000 00000 00000 00000 00000 00080 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00090...

Page 408: ...sion busy no answer new messages reply messages quick messages etc NEW REPLY QUICK TIMES LISTEN WAS USED Number of times listen was used 5 TIMES LAST WAS USED Number of times last was used 1 5 MESSAGE...

Page 409: ...umber of times was used from mailbox to return to automated attendant level 9 0 TIMES TIME STAMP WAS USED Number of times that time was used 8 MESSAGES SENT WITH MORE THAN ONE ADDRESS Number of messag...

Page 410: ...bsence greetings were played GREETINGS RECORDED Number of greetings including extended absence greetings that were recorded CALLS TO VACANT EXTENSION Number of calls made to extensions that do not exi...

Page 411: ...s only to integration units on integration cards Number of times the Octel Overture 200 300 reset the integration card Could be caused by various conditions The Octel Overture 200 300 does not restart...

Page 412: ...is called Night messages are included in the pending messages for a location during the hours defined in System Parameter 62 NET NIGHT DELIVERY START TIME and System Parameter 63 NET NIGHT DELIVERY EN...

Page 413: ...of times DID E M Interface calls were intercepted but something was wrong with the call INVALID BUS MESSAGE TYPE Received selftest results unexpectedly Check for error in Hardware Error Table DID E M...

Page 414: ...FSITE MESSAGE WAITING ANSWERED BUT NO RESPONSE Number of times offsite outcalls were answered but the Octel Overture 200 300 detected no response after speaking the prompt the maximum number of times...

Page 415: ...f an incoming call was identified as a network location CALLER WAS DID E M INTERFACE UNIT Number of times the caller was a DID E M Trunk Interface call CALLER WAS TRANSFERRED OUT TO NETWORK The number...

Page 416: ...r CARD COURTESY DOWN Number of times the CD X command was executed successfully for LAN cards COMMAND SENT OVER RS 232C TO PBX TO TURN ON MESSAGE WAITING Number of times a command was sent over RS 232...

Page 417: ...RESET INTEGRATION CARD APPLIES ONLY TO INTEGRATION CARDS Number of times the Octel Overture 200 300 reset the integration card Could be caused by various conditions The Octel Overture 200 300 does not...

Page 418: ...bute 66 THIS PORT IS FOR OUTCALLS ONLY NO DIAL TONE EXPECTED received an incoming call INTEGRATION PBX RESTART PBX notified the Octel Overture 200 300 of a restart message waiting lamps are relit INTE...

Page 419: ...FULL ETC The number of times other messages such as Return Receipt Forward on network network errors and ACP messages were sent NUMBER OF INVALID USER LOGON ATTEMPTS The number of times an invalid ma...

Page 420: ...IALED EXTENSION For the VMX 5000 User Interface only The number of times a mailbox holder pressed and an extension number from a 5000 User Interface mailbox to call a local extension 0 0 1 LOGON FAILU...

Page 421: ...busy 234 SECONDS THREE QUARTERS OR MORE LAN CHANNELS BUSY Number of seconds during which three quarters or more of the LAN channels were busy 235 SECONDS ALL LAN CHANNELS BUSY Number of seconds during...

Page 422: ...ime name play 248 REAL TIME MULTIPLE LOCATION BROADCAST QUERIES Number of real time non background query requests that have been broadcast to all other domain cabinets 249 BACKGROUND MULTIPLE LOCATION...

Page 423: ...al time over the LAN The cabinet on which the name resides had already hit its limit for the maximum number of simultaneous real time names that it can provide to other cabinets i e hit Maximum Name S...

Page 424: ...ailbox at a time Locking the mailbox ensures that the changes being made by one task do not interfere with changes by another task 269 OCTELNET SYSTEM MAILBOX LOCK SUCCESSES The number of successful a...

Page 425: ...ASCII NAME RECEIVE ATTEMPTS The number of attempts the made to receive an alphabetic ASCII name over Protocol 5 282 OCTELNET ASCII NAME RECEIVE SUCCESSES The number of successful attempts the made to...

Page 426: ...sfer feature to transfer a fax message from to the OctelAccess server 298 GATEWAY LINK VOICE MESSAGES TRANSFERRED TO THE GATEWAY This is a count of the number of times the OctelAccess server used the...

Page 427: ...only Figure 8 1 represents the Traffic Peg Count Table In the representation names are used In the actual table the number of occurrences appears 0 1 2 3 4 5 6 7 8 9 00 NUM CALLS QUICK MSG MSG CREATE...

Page 428: ...DFRC INTG UNK FMT INTG PRE END INTG BAD FDG INTG DIG NOM TODO Q FULL APLINK DECFUL 200 NET P4 ATTEMPT NET P4 SUCCESS NO LOOPC MSGS ALLFWD MSG BY LOGGED MSGS OTHER INVAL USRLOG INVAL TERMLOG 210 MSG BU...

Page 429: ...SSIONS GWL OUTCALLS GWL FAX DLVD GWL FAX MSG FRM MS TO GATEWAY GWL VOICE MSG FRM MS TO GATEWAY GWL FAX MSG FRM GATEWAY TO MS 300 GWL VOICE MSG FRM GATWEAY TO MS GWL FTP REQUEST REJECTED INTEG TRANSFER...

Page 430: ......

Page 431: ...Hard Disk Drive Replacement 9 25 Octel Overture 300 Floppy Disk Drive Replacement 9 28 Power Supply Unit Replacement 9 30 Octel Overture 200 Fan Panel Assembly 9 33 Octel Overture 300 Fan Tray Replac...

Page 432: ...ation Processor Replacement 9 24 9 16 Octel Overture 200 Hard Disk Drive Assembly 9 26 9 17 Octel Overture 300 Hard Disk Drive Assembly 9 26 9 18 Octel Overture 300 Floppy Disk Drive Assembly 9 28 9 1...

Page 433: ...the strap around your wrist and the other end to any unpainted metal surface of the Octel Overture 200 300 inner cabinet Air Filter Clean the air filter regularly every 3 to 4 months to prevent restr...

Page 434: ...ter RS 232C compatible ASCII send receive terminal capable of 300 1200 or 9600 baud Refer to the Installation chapter Terminal Communications section in this manual Three standard touch tone telephone...

Page 435: ...e in the Octel Overture 200 Front System Terminal Port Power Supply Unit Floppy Diskette Drive Power Switch System Fuse Works Disk Drive System Voice Disk Drives Voice Disk Drive VCU Slot CPU Slot Sev...

Page 436: ...01 Figure 9 2 Inside Front View of Octel Overture 200 Front Door Disk Drive Assembly VCU Slot A8 Front System Terminal Port SP1 Connector CPU Slot A9 Power Switch Power Supply Floppy Drive Unit Reloa...

Page 437: ...e 200 300 Serenade 3 0 PB60014 01 Figure 9 3 Octel Overture 200 Cabinet Rear View RS 232C Connector J2 Alarm Port J3 I O Panel Visual Mailbox Connector J4 Rear System Terminal Port J1 connector J1 J2...

Page 438: ...lation and Maintenance Volume Octel Overture 200 300 Serenade 3 0 PB60014 01 System Terminal Port Power Cord Receptacle Motherboard Fan Power Harness Connector Figure 9 4 Inside Rear View of Octel Ove...

Page 439: ...ams Use the following Octel Overture 300 diagrams to provide assistance when performing preventive maintenance or replacing components Figure 9 5 shows the Octel Overture 300 shelf structure Figure 9...

Page 440: ...of Octel Overture 300 Front System Terminal Port Power Supply Unit Floppy Diskette Drive Power Switch Works Disk Drive Four Voice Disk Drives System Voice Disk Drives Fan Tray VCU Slot CPU Slot Twelve...

Page 441: ...01 Figure 9 6 Inside Front View of Octel Overture 300 Front Door Card Slot Card Slot Hard Disk Drive Assembly VCU Slot A13 Power Supply Unit Fan Tray Front System Terminal Port SP1 Connector CPU Slot...

Page 442: ...0 pin Telco connectors 25 pair Amphenol connectors Power Receptacle Power Cord Alarm Port J5 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 Rear System Terminal Port Connector J1 Reserved RS 232C J3 and J4 Co...

Page 443: ...igure 9 8 Inside Rear View of Octel Overture 300 System Terminal Port Cable Main Power Harness Power Line Filter Main Disk Drive Power Harness Main Motherboard shelf A Fan Tray Power Harness SCSI Bus...

Page 444: ...nt of disk drives When replacing or installing subassemblies in an Octel Overture 200 300 cabinet use the following guidelines Close and lock the cabinet door when not working on the cabinet The door...

Page 445: ...top and bottom of the PCA front edge 5 Slide the PCA out of card cage Handle the PCA only by the top and bottom edges Do not touch the components on the PCA 6 Store the removed PCA in a static protec...

Page 446: ...one line card at a time can be removed or installed with the power ON the ports must be forwarded before removing the line card Removing Line Cards Use the following procedure to remove a line card 1...

Page 447: ...e the line card is installed the red LED comes ON When self test diagnostics are complete the green LED comes ON When the card has been initialized and is ready for operation the red LED goes OFF 5 In...

Page 448: ...strap Connect it to an unpainted portion of the cabinet 2 While holding the top and bottom edges of the card slide it into the card cage 3 Pivot the card ejectors as needed to grip the small flanges o...

Page 449: ...n unpainted portion of the cabinet 4 Disengage the LAN card from the motherboard by pivoting the plastic card ejectors on the top and bottom front edge of the LAN card 5 Slide the LAN card out of the...

Page 450: ...LAN card is being installed 6 After servicing the LAN card use the Courtesy Up command to put the card into service At the prompt type CU x In this command x is the slot number 7 Test the message ser...

Page 451: ...thernet controller sees activity on the transmit pair 8 Collision Indicator Yellow Lit when a collision occurs Collisions occur normally in Ethernet 802 3 networks because it is part of the low layer...

Page 452: ...e grounding strip c Attach the customer provided 75 ohm transmit and receive coax cables to the appropriate coax connectors on the adapter where shown in Figure 9 13 Go to step 5 For 120 ohm DTIC E1 i...

Page 453: ...e download and initialization After a delay of 10 to 15 seconds only the uppermost green LED remains lit indicating normal operation of the DTIC application code This green LED stays ON even if proble...

Page 454: ...Grounding Screw I O Cabling installed here Refer to the figure for the 75 ohm or the 120 ohm adapter Grounding Strip Velcro Hold down I O Panel Figure 9 12 DTIC E1 Kit Installation for the Octel Overt...

Page 455: ...ide Grounding Screw Figure 9 13 75 ohm DTIC E1 Adapter Folded back cable shield foil or braid Cable Clamp I O Cable Tx Ring Tx Tip Chassis Ground Rx Ring Rx Tip Note I O Cable bare metal ground drain...

Page 456: ...ectors Orientation Label Figure 9 15 Fax Application Processor Removing Fax Application Processors Use the following procedure to remove a fax card 1 Before servicing a fax application processor use t...

Page 457: ...is the slot number of the fax card 6 Test the fax card for correct operation Refer to the Feature Description volume Fax Mail Plus chapter Testing the Fax Application Processor section for testing pro...

Page 458: ...9 26 Installation and Maintenance Volume Octel Overture 200 300 Serenade 3 0 PB60014 01 Figure 9 16 Octel Overture 200 Hard Disk Drive Assembly Figure 9 17 Octel Overture 300 Hard Disk Drive Assembly...

Page 459: ...drive use the following procedures The disk drive ID will automatically be selected when the drive assembly is installed Do not change the jumpers on the disk drive 1 Put on an antistatic wrist strap...

Page 460: ...ctel Overture 300 floppy disk drive might need to be replaced Only floppy disk drives supplied by Octel can be used to replace a drive or to upgrade a message server The disk drive assembly includes a...

Page 461: ...t clears the cabinet 8 Carefully put the floppy drive assembly nearby to be reinstalled or shipped Floppy disk drive assemblies are sensitive to rough handling Be careful and handle them as gently as...

Page 462: ...ustments are possible For the Octel Overture 200 the power supply and floppy disk drive are part of the power supply unit If either the power supply or floppy disk drive malfunctions you must replace...

Page 463: ...ot remove the power supply unit when it is ON 1 Unlock and open the door of the cabinet 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Turn OFF the power to the...

Page 464: ...switch is OFF when the side of the rocker marked 0 is pressed in The switch is ON when the side of the rocker marked 1 is pressed in Caution Installing the power supply unit with the circuit breaker...

Page 465: ...ns are quiet not running Use the following procedure to replace the fuse 1 Unlock and open the door of the cabinet 2 Turn OFF the power switch on the front of the power supply unit 3 Remove the fuse h...

Page 466: ...rboard 2 Rest the fan panel on the two locating standoffs 3 Secure the fan panel with the four screws previously removed Insert the two short screws at the top edge and the two long screws at the bott...

Page 467: ...t under the card cage The floppy disk signal cable should be to the right of the fan tray 2 Slide the fan tray into the message server so the the connector on the back of the assembly mates fully with...

Page 468: ...de the air filter into the door in the way that you removed it Make sure that the wavy side of the filter material is against the door 2 Once the air filter is in position push the corners and the top...

Page 469: ...details about turning OFF the power to the message server 4 Disengage the cards in slots A1 through A9 from the motherboard The cards stay in the cabinet Remove the floppy diskette signal cable 5 Usin...

Page 470: ...ip Replacement section in this chapter for removal and installation procedures 3 Hold the new motherboard up to the cabinet and install a screw in the top center screwhole to hold it in place 4 Instal...

Page 471: ...ew motherboard 7 Disconnect the cables from the motherboard 8 Remove four screws that secure the top panel to the cabinet and remove the panel 9 Disconnect the maintenance port cable from the upper le...

Page 472: ...of the motherboard I O panel but do not tighten them at this time 6 Push only PCAs in slots A1 and A14 and the power supply assembly into the connectors on the motherboard 7 Tighten the 18 screws at...

Page 473: ...ture 200 300 Serenade 3 0 PB60014 01 Figure 9 22 A C Backplane Power Harness Installation for Octel Overture 200 Connector to Backplane Mounting Screws Connector Backplane Power Harness Front View of...

Page 474: ...Serenade 3 0 PB60014 01 Figure 9 23 D C Backplane Power Harness Installation for Octel Overture 200 Front View of Connector Connector Backplane Power Harness Purple Black DC Inlet Box Connector to Ba...

Page 475: ...0 PB60014 01 Figure 9 24 Power Filter Assembly for 120 Vac and 240 Vac Domestic Octel Overture 300 Connector Mounting Screws Power Filter Assembly Harness Grounding Hardware Backplane to Filter Harnes...

Page 476: ...Serenade 3 0 PB60014 01 Figure 9 25 Power Filter Assembly for 240 Vac International Octel Overture 300 Front View of Connector Connector Mounting Screws Power Filter Assembly Harness Grounding Hardwar...

Page 477: ...0 PB60014 01 Bottom View of Filter Figure 9 26 Power Filter Assembly for 48 Vdc Octel Overture 300 Front View of Connector Connector Mounting Screws DC Filter Assembly Harness Grounding Hardware Back...

Page 478: ...e 9 27 Octel Overture 300 Disk Drive Backplanes Disk Drive Backplane Shelf B Disk Drive Backplane Shelf C The following replacement procedures provide steps for removing and installing disk drive back...

Page 479: ...sure that the ends of the harnesses and cables not directly attached to the backplane being replaced remain connected 9 If the shelf B disk drive backplane is being removed and the message server is e...

Page 480: ...he front of each disk drive assembly 10 Test the message server for correct operation by following the procedures in the Installation chapter in this volume Verify that the fans are spinning Octel Ove...

Page 481: ...to the load resistor assembly is also attached to the shelf B disk drive backplane and to the fan assembly 8 Remove the three screws that secure the fan assembly connector to the cabinet 9 Disconnect...

Page 482: ...ve the cover from the DC filter assembly and disconnect the wires from the power source at the terminal block mounted on the DC filter assembly 4 At the rear of the cabinet remove four screws that sec...

Page 483: ...nstallation chapter of this volume Make sure that the material is available to connect the cabinet to the 48 Vdc power source The Octel Overture 200 300 can be powered by either an a c or d c power so...

Page 484: ...tor in the backplane as shown in Figure 9 22 These screws can be accessed through the front of the cabinet Remove the hardware that secures the ground wires and the connector from the I O panel Pull t...

Page 485: ...ies in the Octel Overture 300 To install the d c subassemblies use the following procedure 1 Install the d c filter to backplane harness as shown in Figure 9 26 2 Connect the wires from the backplane...

Page 486: ...ly including socket Motherboard Socket fixed to Motherboard Figure 9 31 Location of Option Control Chip OCC in the Octel Overture 200 300 Motherboard Option Control Chip OCC Caution The OCC assembly i...

Page 487: ...tor on the motherboard Using an IC puller carefully pry the entire OCC assembly from the motherboard If a pin is broken or bent during removal a new OCC must be ordered 4 Place the OCC assembly on an...

Page 488: ...e Port Cable 520 6502 001 Fan Power Harness 530 6501 001 Fan Panel Assembly 740 6502 001 Air Filter 840 6507 001 Octel Overture 300 Assemblies Assemblies used in the Octel Overture 300 are as follows...

Page 489: ...ted Kingdom 12 port 300 6056 002 Line Card Board Assembly United Kingdom 16 port 300 6054 002 Line Card Board Assembly France 4 port 300 6044 001 Line Card Board Assembly Germany 4 port 300 6044 005 L...

Page 490: ......

Page 491: ...LSP Table 10 4 SLOTS Table 10 4 10 3 Troubleshooting and Maintenance 10 10 Diagnostics 10 10 DTIC Not Up 10 11 Call into System Phone Rings but Is Never Answered 10 19 System Answers but Voice Quality...

Page 492: ......

Page 493: ...Table An LSP Table is also used by the Octel Overture 200 300 A COS must be configured for each of the 30 DTIC ports DTIC Hardware The DTIC consists of two major processing components the control pro...

Page 494: ...C Component Layout Card Stiffener Power run LEDs Connector P3 Connector P2 Connector P1 Connector P4 WDT jumper DSP PGA DSP memory DSP DSP PGA DSP memory DSP DSP PGA DSP memory DSP DSP PGA DSP memory...

Page 495: ...arameters Several system parameters must be properly set to allow the DTIC to work correctly System Parameter 3 PBX TYPE and PBX MODEL Set the PBX type and PBX model to the correct settings System Par...

Page 496: ...or A law 4 or 8 port line cards cannot be used To receive fax calls For modem connection using the command Class of Service A COS must be configured for each of the 30 DTIC ports Assign attributes as...

Page 497: ...ONDARY SYNC RECEIVER OF CLOCK The following describes the valid or invalid entries for the SLOTS Table fields Enter the slot number to be configured slots 1 6 for the Octel Overture 200 and slots 1 7...

Page 498: ...ports defined as YES are used for outcalls even when more than are in use It is recommended that NO for OUTCALL be used only for special applications Integrated Systems If eight or fewer ports are con...

Page 499: ...horized ports The message server checks to see that the number of ports configured does not exceed the maximum number of DSP ports purchased After the card type is entered the LSP Table must be entere...

Page 500: ...E_C 26 DL16SNG 3 DL16US 9 MD110 E1 15 DL16NTH 21 IL12US_C 27 DL16OS 4 DL16AU 10 DL16UK_S 16 DL16TOSH 22 EUROISDN 5 DL16GE 11 IL12UK_S 17 DL16TIE 23 PIC_AT T Empty line 0 MOD 9 Should this card be 1 PR...

Page 501: ..._FR 8 T1 9 MD110 E1 10 DLC16_UK 11 DLC16_UK 12 DLC16_90 49 ACULAB MOD 9 Should this card be 1 PRIMARY 2 SECONDARY 3 TERTIARY N no sync receiver of the master clock 1 3 N 2 Enter PORT NUMBER to ADD or...

Page 502: ...ng a series of problems with possible solutions to help in troubleshooting the system Diagnostics The CONNECT command logs onto the DTIC card At the prompt enter CONN x where x is the slot number of t...

Page 503: ...rompt enter dtic ST TR dtic ST TR DS1A Signal Status RECEIVE TRANSMIT State Loss of Signal Traffic Disabled RAI OFF RAI OFF AIS OFF AIS OFF Line Code Mode Non CRC4 Loopback OFF Excess CRC Failures NO...

Page 504: ...mes second When the check fails more than about 888 times second the digit is incremented Excess FAS Errors Frame Alignment Signal NO YES In checking for FAS errors a signal with a repetitive pattern...

Page 505: ...e State On line Off line Normal Not functioning For example the card may be off line for 20 30 minutes when the system is being booted The card doesn t think the system knows the card is there When th...

Page 506: ...rt of the card s software For example there is a separate Sequencer PC for keeping track of the health of each port Following is the port status for port 1 dtic ST 1 Channel 01 Status RECEIVE TRANSMIT...

Page 507: ...r PC is a virtual software entity like a little computer that has its own task to perform on a specific part of the card s software For example there is a separate Sequencer PC for keeping track of th...

Page 508: ...status for port 1 channel 1 dtic ST 1 Channel 01 Status RECEIVE TRANSMIT ABCD 0001 ABCD 0001 OTHER CHANNEL STATE ON HOOK SEQUENCER PC 02 This example shows normal port status for port 1 The port is id...

Page 509: ...me channel associated signaling The voice signal is okay but the system cannot determine call processing status such as whether on hook or off hook Each incident of this increments the count COFA cnt...

Page 510: ...lues about why it is down Log on to the card and enter LIST ALARM For example CONN 2 Connecting to E1 in slot 2 dtic LIST ALARM 03 22 97 08 05 25 Trunk Loss of Signal 03 22 97 08 05 25 Trunk Out of Fr...

Page 511: ...ates may not be the same If more than one DTIC is configured in the system check that the DTIC is configured as the primary clock sync source and also check that the PBX is using the same clock rate M...

Page 512: ...slot 2 dtic VERSION Version Information Firmware Rev Date Time ChkSum Comment BootROM 3 03 Jan 31 1997 16 40 24 5A32 final DTIC E1 DLC16 version Xillinx Images Rev Date Time Filename Package Voice Bus...

Page 513: ...on 11 5 11 3 Testing the LAN Card 11 6 Traffic Pegs 11 9 11 4 Taking the LAN Card Out of Service 11 10 When To Use Courtesy Down 11 10 Effect of Pressing the Escape Key 11 12 Appendix A Internet Addre...

Page 514: ......

Page 515: ...s a single location in the network x the specific location name to be tested SNMP Test TEST SNMP TEST SNMP Tests the mechanism of communication between the Octel Overture 200 300 message servers and t...

Page 516: ......

Page 517: ...e LAN Backup and Restore feature or the Gateway Link feature The LAN card is purchased as part of the the LAN Hardware Kit which contains one LAN card a replaceable unit and one 25 pair to RJ45 adapte...

Page 518: ...rd to the SLOTS Table enter 22 for the card type The LAN card entry can also be added in the INSTALL program question 3 or in UPDATE with the ADD SLOT command You cannot configure more than one LAN ca...

Page 519: ...teway is used its IP address must be configured here An IP address must be of the form M N O P where M 1 223 N and O 0 255 and P 1 254 This is the gateway unit in the data network LAN not to be confus...

Page 520: ...ctel Overture 200 300 that is the Octel Overture 200 300 system administrator Also include the person s phone number if known The name can be up to 31 characters long 239 LAN SNMP READ COMMUNITY The r...

Page 521: ...to the ethernet hub 7 After installing the LAN card restart the message server to put the card into service At the prompt enter RESTA There are eight LEDs on the front edge of the LAN card Once the L...

Page 522: ...sfer is possible across the digital network The LAN card IP addresses are correctly configured To use the CMD PING command at the prompt enter CMD x PING y where x is the slot number in which the LAN...

Page 523: ...erify that IP addresses are correctly configured LANSTAT Command The LANSTAT command provides basic information about the current status of the LAN Information about the status of the LAN for previous...

Page 524: ...uture releases It does not relate to analog protocol numbering OTHER The entry in this column can be one of the following HNDSHAKE waiting for start up handshake reply OEM FAIL cannot establish connec...

Page 525: ...rements every minute that the LAN card is communicating with the CPU This peg is used with peg 253 to calculate the percentage of time that the LAN card is UP to the time that the message server is UP...

Page 526: ...art or power cycle Only a Courtesy Up command can clear the Courtesy Down condition The Shutdown command can be used to put the message server in an offline mode without disabling the LAN card Refer t...

Page 527: ...prompt enter CU x where x is the slot number of the LAN card CU 7 STARTING LAN COURTESY UP WAITING FOR LAN CARD TO START LAN CARD IN SLOT 7 STARTED LAN COURTESY UP COMPLETED SUCCESSFULLY Any errors th...

Page 528: ...of pressing while a Courtesy Down command is in progress depends on how far the process has gone If is pressed before the message WAITING FOR N REAL TIME NAMES TO FINISH PLAYING is displayed the messa...

Page 529: ...TCP IP chose a scheme analogous to physical network addressing in which each host or network connection on the internet is assigned a unique 32 bit integer 4 bytes IP address that is used in all commu...

Page 530: ...outing possible Another advantage is that IP addresses can refer to networks as well as hosts Special Reserved IP Addresses By convention hostid 0 is never assigned to an individual host It refers to...

Page 531: ...rganization could take the top 3 bits from its local portion and assign one value to each of its eight physical networks This particular combination gives eight physical networks subnets with up to 8...

Page 532: ...tiguous However it is recommended that sites use contiguous subnet masks and they use the same mask throughout an entire set of physical networks that share a network address because noncontiguous sub...

Page 533: ...r this Digital Network Default 255 255 0 0 255 255 255 0 Example 3 Digital networking used for uniform numbering plan domain or multicabinet systems only If there is only one physical network the syst...

Page 534: ......

Page 535: ...eries The SNMP manager application may schedule queries or request them on demand The hardware error traps are initiated by the managed Octel Overture 200 300 when a hardware error generates an alarm...

Page 536: ...II presents 175 attribute variables in the following nine groups Octel has implemented a subset of variables defined in the MIB II Standard Contact Octel for a complete list of which variables are sup...

Page 537: ...tual SNMP screens may look different depending on the specific SNMP Manager software package and MIB descriptor file you are using The four parts of the VMX DIAL private MIB collect defined fields of...

Page 538: ...connections and messages to each other digital location from the current cabinet It also shows some configuration information for each digital location including name IP address connection type etc F...

Page 539: ...inRejects 0 inGotBusys 0 lanAvailPct 100 HWERRTABLE This part of the private MIB is a listing of the system Hardware Error Table It shows the error type when it occurred and some additional error spe...

Page 540: ...LAN_IN SNMP_QRY 002 09 08 94 14 45 48 LAN_OUT SNMP_SND 002 09 08 94 14 46 28 LAN_IN SNMP_QRY 002 09 08 94 14 46 28 LAN_OUT SNMP_SND 002 09 08 94 14 47 59 LAN_IN SNMP_QRY 003 09 08 94 14 47 59 LAN_OUT...

Page 541: ...command TE A Conditions for SNMP Trap Notification The CPU generates an SNMP trap request to the LAN card under the following conditions The SNMP manager system is configured which means System Param...

Page 542: ...queries but also modify those SNMP variables that are modifiable The following system parameters are used to specify the READ and READ WRITE communities System Parameter 239 LAN SNMP READ COMMUNITY S...

Page 543: ...sunnet Sys Name v200_1 Location Contact RdCommunity pa_lab_read RdWRCommunity pa_lab_write Example of an SNMP Trap Report Following is an example of an SNMP trap report generated on a system error al...

Page 544: ...123456 PBX 23 CLEARED 05 19 09 10 TYPE SLOT CHNL PRIO DATE TIME BAD DATA1 DATA2 DATA3 DATA4 42 06 00 1 05 19 09 13 1 00000017 00000000 00000000 00000000 For the SNMP manager system to be configured e...

Page 545: ...Overture 200 300 Successful completion of the test however does not guarantee that the SNMP manager system did indeed receive the trap The SNMP protocol does not provide for an acknowledgment from the...

Page 546: ...ture 200 300 Serenade 3 0 PB60014 01 TEST SNMP Examples Following is an example of a successful TEST SNMP TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM Following is an example of an unsucce...

Page 547: ...du Name 148 147 1 12 username anonymous 331 Guest login ok send your complete e mail address as password Password type in your e mail address here 230 Guest login ok access restrictions apply ftp cd m...

Page 548: ...ove the definition for locroute route1 is defined as locEntry 7 1 This need to be done for all multi dimensional tables IMPORTS enterprises NetworkAddress IpAddress Counter Gauge TimeTicks FROM RFC115...

Page 549: ...ory DESCRIPTION Total number of voice messages received from the networks message 2 sentFaxMsgs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Total number of fax messages se...

Page 550: ...busy lanCh 2 sec75pct OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Total number of second that 75 percent of lan channel is busy lanCh 3 sec100pct OBJECT TYPE SYNTAX INTEGE...

Page 551: ...read only STATUS mandatory DESCRIPTION Number of time an incoming lan connection is rejected lanConn 5 inGotBusys OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of ti...

Page 552: ...5 route3 DisplayString SIZE 0 255 cattempts Counter cfailures Counter cdroppeds Counter cbusys Counter cdayMin INTEGER cnightMin INTEGER mdvcAttempts Counter mdvcFails Counter mdvcRetries Counter mdfx...

Page 553: ...network interface locEntry 4 locInDomain OBJECT TYPE SYNTAX INTEGER no 1 yes 2 ACCESS read only STATUS mandatory DESCRIPTION Whether this location is in the same Uniform Numbering Plan domain locEntry...

Page 554: ...CT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of times LAN connection to this location dropped locConn 3 cbusys OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandato...

Page 555: ...andatory DESCRIPTION Number of fax message delivery failures to this location msgDelivery 5 mdfxRetries OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of fax message d...

Page 556: ...NTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of times Analog Standby used to this location locEntry 12 hwerrTable OBJECT TYPE SYNTAX SEQUENCE OF HwerrEntry ACCESS not accessible S...

Page 557: ...CESS read only STATUS mandatory DESCRIPTION Slot Number of this Hardware Error Entry hwerrEntry 3 heMon OBJECT TYPE SYNTAX INTEGER jan 1 feb 2 mar 3 apr 4 may 5 jun 6 jul 7 aug 8 sep 9 oct 10 nov 11 d...

Page 558: ...X INTEGER ACCESS read only STATUS mandatory DESCRIPTION Frequency of this hardare error hwerrEntry 10 heData1 OBJECT TYPE SYNTAX OCTET STRING ACCESS read only STATUS mandatory DESCRIPTION Data1 of thi...

Page 559: ...1C 13 Octel Overture 200 300 Serenade 3 0 PB60014 01 heData1 heData2 heData3 heData4 DESCRIPTION A hwerrTrap signifies that the VMX system has hardware errors logged This trap is sent if the user has...

Page 560: ......

Page 561: ...Names Greetings Scripted Messages Sequential Messages and Personal Distribution List Names 12 23 Restoring All Names 12 25 Restoring Local Names 12 27 Restoring a Name to a Different Mailbox 12 29 Res...

Page 562: ......

Page 563: ...adds optional software Greeting Backup Restore FLOPPY Backs up and restores greetings names scripted and sequential messages to and from hard disk and floppy diskettes Floppy directory displays type...

Page 564: ......

Page 565: ...0007 Fax Mail Plus SW X0008 Name and Greeting Redundancy SW X0009 Message Redundancy SW X0015 AMIS Analog Networking SW X0019 Single Digit Menus SW X0020 Incoming Call Restriction SW X0021 Call Queuin...

Page 566: ...0051 SW 30052 SW 30053 SW 30055 SW 30056 SW 30057 Authorized Used Unused Installed Ports Analog 0 0 0 Fax 8 0 8 DSP 16 8 8 16 PIC 24 20 4 24 MBXs Voice 900 678 222 10000 Non Voice 9322 0 9322 10000 VM...

Page 567: ...le prompt Use 3 5 inch high density floppy diskettes for Backup After the BACKUP option has been selected the Octel Overture 200 300 checks the floppy to make sure it is not the System Configuration d...

Page 568: ...loppy drive Action Octel Overture 200 300 Description and Response The following menu is displayed 1 BACKUP 2 RESTORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is...

Page 569: ...CTERS The following is displayed FORMATTING DONE BACKING UP GREETING FOR MAILBOX 372 DONE BACKING UP GREETING FOR MAILBOX 373 DONE BACKING UP GREETING FOR MAILBOX 374 DONE BACKING UP GREETING FOR MAIL...

Page 570: ...owing menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUT...

Page 571: ...NE BACKING UP LOCAL NAME FOR MAILBOX 373 DONE BACKING UP LOCAL NAME FOR MAILBOX 374 DONE BACKING UP LOCAL NAME FOR MAILBOX 375 DONE BACKUP ALL NETWORK NAMES BACKING UP NETNAME FOR MAILBOX 7710375 DONE...

Page 572: ...IT The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONA...

Page 573: ...The following is displayed FORMATTING DONE BACKING UP LOCAL NAME FOR MAILBOX 370 DONE BACKING UP LOCAL NAME FOR MAILBOX 371 DONE BACKING UP LOCAL NAME FOR MAILBOX 372 DONE BACKING UP LOCAL NAME FOR MA...

Page 574: ...The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL...

Page 575: ...R THIS FLOPPY 1 14 CHARACTERS The following is displayed FORMATTING DONE BACKING UP NETNAME FOR MAILBOX 7710311 DONE BACKING UP NETNAME FOR MAILBOX 7710312 DONE BACKING UP NETNAME FOR MAILBOX 7710313...

Page 576: ...SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS...

Page 577: ...CURRENT DATE WILL BE LOST N WILL APPEND TO THE END The following menu is displayed BACKING UP GREETING FOR MAILBOX 351 DONE BACKING UP GREETING FOR MAILBOX 352 DONE BACKING UP GREETING FOR MAILBOX 35...

Page 578: ...splayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES S...

Page 579: ...The following is displayed BACKING UP GREETING FOR MAILBOX 371 DONE BACKUP COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES...

Page 580: ...menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LI...

Page 581: ...FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACK...

Page 582: ...T FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIP...

Page 583: ...BACKING UP PERS DIST LIST NAME FOR MAILBOX 422 DONE BACKING UP PERS DIST LIST NAME FOR MAILBOX 423 DONE BACKING UP PERS DIST LIST NAME FOR MAILBOX 424 DONE BACKING UP PERS DIST LIST NAME FOR MAILBOX 4...

Page 584: ...The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL...

Page 585: ...200 300 Description and Response The following is displayed BACKUP OF PROMPTS COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL N...

Page 586: ...an individual mailbox Personal Distribution List names for all mailboxes Personal Distribution List names for an individual mailbox System prompts All names greetings scripted and sequential messages...

Page 587: ...UENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The followi...

Page 588: ...onse When Restore is complete the following is displayed RESTORE COMPLETE RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETING...

Page 589: ...TORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREE...

Page 590: ...ME FOR MAILBOX 371 DONE RESTORING LOCAL NAME FOR MAILBOX 372 DONE RESTORING LOCAL NAME FOR MAILBOX 373 DONE RESTORING LOCAL NAME FOR MAILBOX 374 DONE RESTORING LOCAL NAME FOR MAILBOX 375 DONE RESTORIN...

Page 591: ...OPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT A...

Page 592: ...READY TITLE DISK 1 RESTORING LOCAL NAME FOR MAILBOX 370 DONE RESTORING LOCAL NAME FOR MAILBOX 371 DONE RESTORING LOCAL NAME FOR MAILBOX 372 DONE RESTORING LOCAL NAME FOR MAILBOX 373 DONE RESTORING LO...

Page 593: ...PTION 1 3 EMPTY LINE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQ...

Page 594: ...Octel Overture 200 300 Description and Response 350 is the mailbox where the name was located when the name was backed up to floppy 245 is the mailbox where the name will be restored INSERT FLOPPY PRE...

Page 595: ...e following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DI...

Page 596: ...Overture 200 300 Description and Response The following is displayed INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 1 RESTORING NETNAME FOR MAILBOX 7710370 DONE RESTORE OF ALL NETWORK NAMES COMPLETE...

Page 597: ...ollowing menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTR...

Page 598: ...ORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKU...

Page 599: ...AMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed SCRIPTED SEQUENTIAL MESSAGES ENTER THE MAILBOX NUMBER...

Page 600: ...SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed PERS DIST LIST NAMES ENTER THE MAILBOX NUMBER TO RESTORE 1 8 DIGITS...

Page 601: ...splayed 1 BACKUP 2 RESTORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUT...

Page 602: ...yed INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 1 LANGUAGE BRITISH VERSION 6E ARE YOU SURE YOU WANT TO DO THIS The following is displayed RESTORING PROMPT 8 DONE RESTORING PROMPT 9 DONE RESTORING...

Page 603: ...layed 1 BACKUP 2 RESTORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following is displayed FLOPPY DIRECTORY INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 2 MAILBOX 370 NAME MAI...

Page 604: ...a nonexistent mailbox Errors can also occur if an incorrect diskette is used Examples of the kind of error messages that may occur are shown in the screen below INSERT FLOPPY PRESS RETURN WHEN READY C...

Page 605: ...for communicating with the Octel Overture 200 300 and for obtaining a printed copy of all message server inputs and responses Procedures The Hard Disk Procedures included in this section are ADD To a...

Page 606: ...tel Overture 200 300 drive Drive is or is considered to be dead Drive slot is or appears to be empty OCC MISMATCH on the screen indicates that the Option Control Chip OCC data on the system disk s doe...

Page 607: ...elf When physically installed in the correct slot the drive appears as Octel Overture 200 Octel Overture 300 S1 S1 S2 S2 V1 V1 V2 V3 V4 Status Gives the status of the drive as one of the following Act...

Page 608: ...n 7 DISK COPY is used only when a drive is failing and needs to be replaced or to create a backup before performing an upgrade DISKO is accessible only after booting the Octel Overture 200 300 from th...

Page 609: ...X XX XX XX Copyright c 199X Octel Communications Corp All Rights Reserved TUE 11 08 08 44 58 19XX ID S N 000000 PBX 00 Modem enabled Last Logon 00 00 00 00 WAITING FOR VCU READY SYSTEM INITIALIZATION...

Page 610: ...d Reviews the status of all drive slots DSKMAP SLOT 1 2 3 4 5 SHELF B System 1 System 2 ID S1 ACTIVE ID S2 ACTIVE SLOT 1 2 3 4 SHELF C Voice 1 Voice 2 Voice 3 Voice 4 ID V1 ACTIVE ID EMPTY ID EMPTY ID...

Page 611: ...section in this volume If adding Redundancy refer to the Electronic Feature Delivery section of this chapter for procedures about how to add system features Refer to the Feature Description volume Ha...

Page 612: ...ut the authorization but the message server will not function correctly until the necessary hours are authorized It is advisable to ensure that authorization is complete before the procedure is starte...

Page 613: ...gd C2 Voice2 EMPTY Not Cfgd C3 Voice3 EMPTY Not Cfgd C4 Voice4 EMPTY Not Cfgd DISK OPTIONS 1 ADD DISK 2 REMOVE DISK 3 REPLACE A DISK 4 RESTORE SYSTEM 5 UPGRADE LANGUAGES 6 UPGRADE SYSTEM 7 DISK COPY S...

Page 614: ...ive slot Empty line EXIT b4 Disk copying will take long time Are you sure you want to do this Y N empty line NO y 14 Power off the system 15 Remove the source drive 16 Replace the source drive with th...

Page 615: ...OPPY DISK XBOOT SYSTEM SOFTWARE RELEASE X X X X MM DD YY DAY MM DD HH MM SS YYYY ID 000 S N 000000 PBX 00 MODEM ENABLED LAST LOGON MM DD HH MM WAITING FOR VCU READY LOADING VCU WITH FILE F VCU VCU STA...

Page 616: ...S2 ACTIVE SLOT 1 2 3 4 SHELF C Voice 1 Voice 2 Voice 3 Voice 4 ID UNKNOWN ID EMPTY ID EMPTY ID EMPTY The following menu is presented CURRENT STATUS Slot Type ID Status Configured B3 System1 S1 ACTIVE...

Page 617: ...ANGUAGES 6 UPGRADE SYSTEM Select option to be performed 1 5 Empty line EXIT 2 Drive in slot C1 has been removed To reload the system Refer to the Installation chapter Octel Overture 200 300 Testing se...

Page 618: ...used are for the correct release level Action Octel Overture 200 300 Description and Response Hard disks may be hot plugged Prepare the System 1 Forward ports 2 Remove the hard disk s to be replaced B...

Page 619: ...ing file VMS1_2 IM Please insert code floppy 2 Press Return Loading file VMS2_2 IM Image loaded SYSTEM SOFTWARE RELEASE S X X X XX XX XX Copyright c 199X Octel Communications Corp All Rights Reserved...

Page 620: ...menu is presented CURRENT STATUS Slot Type ID Status Configured B3 System1 S1 ACTIVE Configured B4 System2 UNKNOWN Configured C1 Voice1 EMPTY Not Configured C2 Voice2 EMPTY Not Configured C3 Voice3 EM...

Page 621: ...to Installation Octel Overture 200 300 Testing section in this volume To list the Hardware Error Table If errors appear refer to the System Errors And Traffic Peg chapter 14 Enter the number of the dr...

Page 622: ...k up greetings names scripted and sequential messages and Personal Distribution List names Refer to the Backup and Restore of Greetings Names Scripted and Sequential Messages Personal Distribution Lis...

Page 623: ...Please insert code floppy 2 Press Return Loading file VMS2_2 IM Image loaded SYSTEM SOFTWARE RELEASE S X X X xx xx xx Copyright c 19xx Octel Communications Corp All Rights Reserved TUE 11 08 08 44 58...

Page 624: ...ontinuing with this procedure Refer to the Maintenance Commands chapter Floppy Disk Drive Diagnostics section for a description of this diagnostic error At the prompt enter the slot number for the res...

Page 625: ...WN Configured B4 System2 S2 UNKNOWN Configured C1 Voice1 EMPTY Not Cfgd C2 Voice2 EMPTY Not Cfgd C3 Voice3 EMPTY Not Cfgd C4 Voice4 EMPTY Not Cfgd DISK OPTIONS 1 ADD DISK 2 REMOVE DISK 3 REPLACE A DIS...

Page 626: ...this question The Octel Overture 200 300 displays Proceeding with Restore DONE For the Octel Overture 200 300 this step reformats the hard disk file system partition and creates and initializes the fi...

Page 627: ...you want to do this To confirm your selection and create the configuration files If no errors were detected continue with the next step F MFGINIT allows F LOADCODE to be run without doing F RESTORE fo...

Page 628: ...ECOMBINE SUCCESSFUL F loadcode IS NOW COMPLETE The system attempts to access system drives 1 and 2 The following message appears if the system is configured for only system drive 1 This message is cor...

Page 629: ...s displayed 2 RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST...

Page 630: ...66 Installation and Maintenance Volume Octel Overture 200 300 Serenade 3 0 PB60014 01 RESTORE PROMPTS 1 RESTORE A LANGUAGE 2 ADD A LANGUAGE 3 RESTORE A PROMPT SELECT RESTORE OPTION 1 3 EMPTY LINE DON...

Page 631: ...1 DONE RESTORING PROMPT 812 DONE RESTORING PROMPT 1050 DONE RESTORING PROMPT 1051 DONE RESTORE COMPLETE RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES...

Page 632: ...de 3 0 PB60014 01 You may see a message similar to the following message appears Proceed to step 35 VCU STARTED NO SLOT CONFIGURED IN THE SYSTEM INSTALL PROCEDURES MUST BE RUN SYSTEM INITIALIZATION SU...

Page 633: ...of the reinstall Answer the questions Refer to Configuration volume INSTALL chapter Do you wish to PRE LOAD any table from a previous INSTALL from your DISKETTE Y N empty line N Y Insert desired DISKE...

Page 634: ...r and the following message are printed DAY MM DD HH MM SS YYYY SYSTEM NAME ID 000 S N 000000 PBX 00 SYSTEM INSTALLATION COMPLETED To reload the system Monitor the boot process until the SYSTEM INITIA...

Page 635: ...isk space and to add language prompts using floppy diskettes If you plan to add languages over the LAN refer to the Feature Description volume LAN Backup and Restore chapter Disk space can be allocate...

Page 636: ...he quantity of languages desired The amount of reallocated disk space is determined by the number of languages entered The upgrade can take several hours Caution When Upgrade Language is performed the...

Page 637: ...4 58 19XX ID S N 000000 PBX 00 Modem enabled Last Logon 00 00 00 00 WAITING FOR VCU READY LOADING VCU WITH FILE F VCU VCU STARTED SYSTEM INITIALIZATION SUSPENDED PASSWORD At this point the Octel Overt...

Page 638: ...ion to be performed 1 6 Empty line EXIT After several seconds the Octel Overture 200 300 displays 5 Current Languages Loaded 1 1 ENGLISH VERSION xx Purchased Quantity of Languages 2 Current Allocated...

Page 639: ...on in this volume After the disk has been reallocated for more languages follow the steps for Adding Language Prompts to add the required language s Reload the System 10 Make sure the configuration ba...

Page 640: ...s chapter Action Octel Overture 200 300 Description and Response The ports are forwarded before this procedure starts The following menu is displayed 1 BACKUP 2 RESTORE 3 FLOPPY DIRECTORY SELECT FLOPP...

Page 641: ...RT NEXT FLOPPY PRESS RETURN WHEN READY RESTORING PROMPT 334 RESTORING PROMPT 335 RESTORE OF PROMPTS COMPLETE RESTORE PROMPTS 1 RESTORE A LANGUAGE 2 ADD A LANGUAGE 3 RESTORE A PROMPT SELECT RESTORE OPT...

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