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TROUBLESHOOTING
Our USB device has done comprehensive tests before shipment. Most of the incompatibilities
we have experienced are not from the USB capture device itself, but from the sophisticated
software and hardware combination of PC or laptop. Please follow the following suggestions to
see any helps.
1. OBS is popular USB capture freeware and has excellent compatibility. Please download it
and start with OBS if users are not familiar with USB capture device.
https://obsproject.com/download
2. The USB device supports HDCP mechanism to protect legal content from pirates. If any
HDMI input with HDCP protection, the built-in LED will flash intermittently to indicate HDCP
existence. No capture will be legally allowed if HDCP is detected. Please use non-HDCP
protected HDMI sources or disable HDCP in order to get USB device work. Device like PS4
supports such a feature to turn HDCP off.
3. Due to the complexities of OS and computer hardware, different USB ports on PC or laptop
may have different performance or limitation. Please try all USB ports to see if there are any
differences.
4. Please must use the USB cable in box. We do not guarantee the overall performance when
the USB capture box works with some other USB cables.
5. HDMI cable quality may also play an essential role when capturing. Please be sure of that
HDMI cable can do 1080P@60 HDMI signal transmission or better. Try different cables when
the device is not able to work as expected.
6. If audio has noise, please adjust sampling frequency setting on PC or laptop. If the default
sampling rate is 48000 Hz, please select 44100 Hz and vice versa. The path of setting
sampling frequency on windows 10 is:
Start
→
Setting
→
System
→
Sound
→
Device properties
→
Additional device
properties
→
Advanced