Problem
Possible cause
Remedy
The batteries are not
correctly installed in the
remote control.
Check if the batteries
are installed correctly or
whether they are drained.
The batteries of the
remote control are low or
drained.
Go as close as possible to
the set-top box and press
any number buttons on
the remote control. If the
set-top box responds now,
this means the batteries
are low. Replace the
batteries with new ones in
this case.
The remote control
software has crashed.
Take out the batteries and
put them back in after
about 3 minutes.
The Bluetooth receiver
on the set-top box has
crashed.
Disconnect the set-top
box from the mains
network for about
5 minutes. Contact your
provider if necessary.
The set-top box does not
respond to the remote
control
The remote control was
paired with another
nearby device.
Reset the remote control
to the factory settings
page 20). Deactivate
pairing mode on any
other nearby devices and
repeat the pairing process
8).
No mains connection.
Check that the power
supply unit and cable are
properly connected.
No picture
Defective cable
connection.
Check cable connections
to make sure they are
tight.
P570 Hybrid | 23
