MNL-1012 Rev A
7
Troubleshooting
Sometimes things do not go according to plan. If not, do not hesitate to contact us and our Tech Support team will leap into action.
Some typical questions are answered here. For more information, consult the FAQs on the Ocean Insight website.
Frequently Asked Questions
I connected the USB cable and started OceanView but I
don’t see my spectrometer attached.
Use the Rescan button in the Device Manager to rescan for attached devices.
I am having trouble installing the drivers, what should I
do?
Hardware device driver installation is usually seamless on Microsoft Windows
operating systems and should happen in the background when you connect your
spectrometer to a computer with the software installed. However, some Windows
systems require a bit more care when connecting your spectrometer for the first time.
If your spectrometer is not recognized by OceanView on your computer, you need to
manually install the spectrometer drivers. See your OceanView manual for this
procedure. Also consult the
Correcting Device Driver Issues
document on
www.OceanInsight.com
How do I know my spectrometer has power?
The red LED on the spectrometer should be constantly on if the unit is receiving power.
Summary of Contents for FLAME
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