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Problem
Cause
Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access the
internet (i.e. can browse the web)
using the same network.
• Check that a DHCP server is
available, or that you have configured
a static IP address on the radio.
• Check that you firewall is not blocking
any outgoing ports. As a minimum the
radio needs access to UDP and TCP
ports 80,443 and 8008, DNS port 53.
Network down
Cannot connect
to
Wi-Fi network
13. Trouble Shooting
Router restricts
access to listed
MAC addresses
Obtain the MAC address from
Configuration > Information
>
Network
> Wi
-
Fi
MAC and add to the allowed
equipment list on your access point.
Note
:
The
radio
has
separate
MAC
addresses
for
wired
and
wireless
networks;
Insufficient
Wi-Fi signal
strength
• Check distance to router; see if a
computer can connect to the network
in this location
• Optimize the distance of the router’s
location
Unknown
encryption
method
Change encryption method on router.
The radio supports WEP, WPA, WPA2
Firewall
preventing
access
Windows Media Player:
varies — non-Microsoft firewalls
may require configuration for UPnP.
