Trouble Shooting
1. If you have trouble connecting the radio to your wireless network, these steps may
help to resolve the problem:
- Confirm that a Wi-Fi or Ethernet Wired connected PC can access the internet (i.e. can
browse the web) using the same network.
- Check that a DHCP server is available, or that you have configured a static IP address on the
radio.
- Check that you firewall is not blocking any outgoing ports.
- Some access points may be set so that only equipment with registered MAC addresses can
connect to them. This is one possible cause of the Internet Radio being unable to connect to
the Wi-Fi network, and the Internet Radio display will show Bad ESSID or key. To overcome
this problem you will need to add the Internet Radio's MAC address to the list of allowed
equipment in your access point. The Internet Radio's MAC address can be found using the
menu
Information Center > System Information > Wireless Info > MAC address
. You will
need to refer to the guide for you Access Point in order to enter the Internet Radio as an
allowed piece of equipment.
- If you have an encrypted network, check that you have entered the correct key or passphrase
into the radio. Remember that text-format keys are case sensitive.
- If your wireless network name (SSID) is 'Hidden'(a setting on the wireless access point), then
you can either turn on the name, or you can manually enter the name into the internet radio
and media player, Select <Configure -> Network -> Manual Configuration-> Wireless ->
Enter SSID>. Confirm if the Network is encrypted, e.g. requires a WEP or WPA key, then
enter the network name.
2. If your radio can connect to the network successfully, but is unable to play particular
stations, it may be due to one of the following reasons:
- The station is not broadcasting at this time of the day (remember it may be located in a
different time zone).
- The station has too many people trying to attach to the radio station server and the server
capacity is not large enough.
- The station has reached the maximum allowed number of simultaneous listeners.
- The station is not broadcasting anymore.
- The link on the radio is out of date. Please contact MediaU for the update:
http://www.mediayou.net/web/
- The internet connection between the server (often located in a different country) and yours is
slow. Some internet service providers may fail to stream in certain geographical areas. Try
using a PC to play back the stream via the broadcaster's web site. If you can play back the
station with a PC, please report to the customer service where you bought this radio. If you
have a laptop, try connecting it if your Internet Radio cannot find the station.
3. When you scan for PCs under UPnP function, none can be found, or the PC you are
looking for does not appear in the list:
- You have not connected to the wireless Access point. On the internet radio, select
'Configuration', 'Network ', 'Wireless network connection' and then select your Wireless
network. (You may need to enter a security key to access the network wirelessly).
- You have a firewall set on your PC which is stopping you accessing shared files.
- If you have a third party firewall (Like Norton, or Zone Alarm) that will have its own control
panel and you will need to consult the manual for your firewall.
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