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Problem
Cause
Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access
the internet (i.e. can browse the
web) using the same network.
• Check that a DHCP server is
available, or that you have
configured a static IP address on
the radio.
• Check that you firewall is not
blocking any outgoing ports. As a
minimum the radio needs access
to UDP and TCP ports 80,443
and 8008, DNS port 53.
Network down
Cannot
connect
to
Wi-Fi network
Router restricts
access to listed
MAC addresses
Obtain the MAC address from
Configuration > Information
>
Network > Wi
-
Fi
MAC and add to
the allowed equipment list on
your access point.
Note
:
The
radio
has
separate
MAC
addresses
for
wireless
networks.
Insufficient
Wi-Fi signal
strength
• Check distance to router; see
if a computer can connect to
the network in this location
• Optimize the distance of the
router’s location
Unknown
encryption
method
Firewall
preventing
access
12. Trouble Shooting
Disable the fire wall to see if radio
can connect to the network.
Windows Media Player:
varies — non-Microsoft firewalls
may require configuration for
UPnP.
Change encryption method on
router.
The radio supports WEP, WPA,
WPA2
