Trouble Shooting
1. If you have trouble connecting the radio to your wireless network,
these steps may help to resolve the problem:
-
Confirm that a Wi-Fi or Ethernet Wired connected PC can access the
internet (i.e. can browse the web) using the same network.
-
Check that a DHCP server is available, or that you have configured a
static IP address on the radio.
-
Check that you firewall is not blocking any outgoing ports.
-
Some access points may be set so that only equipment with registered
MAC addresses can connect to them. This is one possible cause of
the Internet Radio being unable to connect to the Wi-Fi network, and
the Internet Radio display will show Bad ESSID or key. To overcome
this problem you will need to add the Internet Radio's MAC address to
the list of allowed equipment in your access point. The Internet
Radio's MAC address can be found using the menu <Information
Center ->System Information -> Wireless Info MAC address>. You
will need to refer to the guide for you Access Point in order to enter the
Internet Radio as an allowed piece of equipment.
-
If you have an encrypted network, check that you have entered the
correct key or passphrase into the radio. Remember that text-format
keys are case sensitive.
-
If your wireless network name(ESSID) is 'Hidden'(a setting on the
wireless access point), then you can either turn on the name, or you
can manually enter the name into the internet radio and media player,
Select <Configure -> Network -> Manual Configuration-> Wireless ->
Enter ESSID>. Confirm if the Network is encrypted, e.g. requires a
WEP or WPA key, then enter the network name.
2. If your radio can connect to the network successfully, but is unable
to play particular stations, it may be due to one of the following
reasons:
-
The station is not broadcasting at this time of the day (remember it
may be located in a different time zone).
-
The station has too many people trying to attach to the radio station
server and the server capacity is not large enough.
-
The station has reached the maximum allowed number of
simultaneous listeners.
-
The station is not broadcasting anymore.
-
The link on the radio is out of date. This is updated automatically every
day, so the next time you turn on the link will be recognised.
-
The internet connection between the server (often located in a
different country) and yours is slow. Some internet service providers
may fail to stream in certain geographical areas. Try using a PC to
play back the stream via the broadcaster's web site. If you can play
back the station with a PC, please report to the customer service
where you bought this radio. If you have a laptop, try connecting it if
your Internet Radio cannot find the station.
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Summary of Contents for WR-01C
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