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Solve problems with jobs

Procedure

1.

When there is a problem with a job, the color of the green job queue bar in Océ Express
WebTools turns red.
The system monitor section of Océ Express WebTools displays the message: [User intervention
required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.

2.

On the user panel detailed information about the problem is displayed. You can use this
information to solve the problem.

NOTE

If a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see

Overview supported media

types on page 299

.

- Did you remove all the pieces of media from the paper path?

NOTE

If an error occurs that you cannot solve, please remember the error code displayed on
the user panel and contact the helpdesk for assistance.

Solve problems with jobs

260

Chapter 10 - Troubleshooting

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Summary of Contents for ColorWave 900

Page 1: ...Operation guide Oc ColorWave 900 User Manual...

Page 2: ...SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THE CONTENTS OF THIS PUBLICATION Oc reserves the right to revise t...

Page 3: ...9 Ease of operation 30 About Oc Express WebTools 34 Consumables 35 Status of the printer 36 Chapter 3 Getting started 41 Connect mains supply and network 42 Switch on and start up 44 Shut down and swi...

Page 4: ...The Preferences System settings 100 The Preferences Connectivity settings 102 The Preferences Print job defaults settings 103 The Preferences PDF settings 104 The Preferences PostScript settings 105...

Page 5: ...ttings 169 Set the line thickening for PostScript files 171 Optimize the print productivity 172 Define the color management settings 173 Chapter 9 Maintain the print system 175 Required cleaning mater...

Page 6: ...dge of the media 278 Solve printhead alignment failures 279 Solve problems with job storage 282 Clear the system 283 Solve problems with the Oc Delivery Tray 285 Solve problems with the folding device...

Page 7: ...Chapter 1 Introduction...

Page 8: ...00 creates the printed output Oc Express WebTools Oc Express WebTools provide multiple users a remote view on the system and control on the system s workflow without any need to install software The S...

Page 9: ...r daily use of the system Overview of user roles and authorizations The table below displays the different user roles and the authorizations that belong to the role User role Description Key operator...

Page 10: ...rning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operatio...

Page 11: ...ng these notes is highly recommended Body protection symbols This manual uses the following body protection symbols to indicate that it is important to protect yourself before performing a specific ta...

Page 12: ...On the download website under the product name http downloads oce com Available as a PDF file in multiple languages Oc Large Format Systems Connectivity Administration guide On the download website u...

Page 13: ...ication Available in multiple languages Available documentation ONYX Thrive Oc Edition Documentation Availability Online Help http help onyxgfx com thrive rip queue help ENU Default htm Available in U...

Page 14: ...Available documentation 14 Chapter 1 Introduction...

Page 15: ...Chapter 2 Explore the print system...

Page 16: ...requires a floor space working area of at least 3510 mm x 2360 mm or 138 3 inch x 93 inch 500mm 19 7 500mm 19 7 2360mm 93 3510mm 138 3 500mm 19 7 2020mm 79 6 2260mm 89 240mm 9 5 750mm 29 6 993mm 39 1...

Page 17: ...r requires a floor space working area of at least 3510 mm x 4260 mm or 138 3 inch x 167 8 inch 500mm 19 7 500mm 19 7 4260mm 167 8 3510mm 138 3 1600mm 63 500mm 19 7 2020mm 79 6 2260mm 89 240mm 9 5 750m...

Page 18: ...ce working area of at least 3647 mm x 4094 mm or 143 7 inch x 161 3 inch 600mm 23 6 500mm 19 7 4094mm 161 3 3647mm 143 7 2157mm 85 637mm 25 1 500mm 19 7 2020mm 79 6 2260mm 89 240mm 9 5 750mm 29 6 993m...

Page 19: ...space working area of at least 3510 mm x 3800 mm or 138 3 inch x 149 7 inch 500mm 19 7 500mm 19 7 3800mm 149 7 3510mm 138 3 1170mm 46 1 500mm 19 7 2020mm 79 6 2260mm 89 240mm 9 5 750mm 29 6 993mm 39 1...

Page 20: ...on cover 4 front cover Gives access to the media path in case of a media jam 5 user panel Enables you to do the following Define network settings Update system software Define media types and sizes Ma...

Page 21: ...ate for a finishing device Only available in case a finishing device is at tached to the printer 3 power supply 4 power switch 5 controller compartment Gives access to the rear side of the controller...

Page 22: ...1 2 Component Function 1 top cover Gives access to the print unit 2 maintenance tray cover Gives access to the maintenance tray and al lows to open the top cover Top view 22 Chapter 2 Explore the prin...

Page 23: ...e station can have 3 posi tions A The capped position to prevent the ink in the printheads from drying B The printing platen position the normal position during printing and cleaning ac tivities C The...

Page 24: ...Component Function 3 wiper roller Wipes the ink from the printhead On the user panel the abbreviation MFR Micro Fibre Roller can occur Print surface 24 Chapter 2 Explore the print system...

Page 25: ...USB port Allows you to insert a USB device to update your system software 3 status light Gives feedback on the status of the printer See status on page 0 4 wake up button Starts up the printer or wak...

Page 26: ...ut cover Can be opened to remove jammed media 4 top cover Can be opened to remove jammed media 5 top cover lever Enables you to close the top cover The top cover lever only appears when the top cover...

Page 27: ...ollects the printed output 5 upper rack Guides the printed output and prevents the printed output from curling 6 upper delivery tray extension Increases the size of the delivery tray for large media 7...

Page 28: ...Oc ColorWave 900 is compatible with the Estefold 5011 5013 NOTE A technician is required to install the folding device and configure the system For more information on the folding device visit http i...

Page 29: ...ray is a flat tray behind the printer The delivery tray can collect a maximum of 150 prints NOTE A technician is required to install the Oc Delivery Tray and configure the system Oc Delivery Tray Chap...

Page 30: ...Jobs menu Enables you to manage print jobs on the machine locally The Job queue tab gives an overview of all scheduled jobs allows you to pause or resume jobs allows you to delete jobs allows you to m...

Page 31: ...you to start wizards to replace consumables The Setup tab displays information about the print system allows you to set the language and the user panel display set tings allows you to clear the system...

Page 32: ...panel displays the first required or most important message Further on the right hand side of section 3 icons can appear indicating the status for ex ample The maintenance tray is almost full The mai...

Page 33: ...Ease of operation Chapter 2 Explore the print system 33...

Page 34: ...ettings that you define in the Jobs menu of the user panel in a printer driver for example the Oc PostScript 3 Driver or in a job submission tool for example Oc Publisher Express and Oc Publisher Sele...

Page 35: ...er 2 litres of ink The user panel displays a message when you must replace an ink tank Printhead To jet the ink on the media Wiper roller Cleans the printhead Maintenance tray Collects the ink used fo...

Page 36: ...c Express WebTools System status via the user panel The dynamic bar The dynamic bar is the upper blue part of the user panel The dynamic bar is always visible ir respective of the selected menu See Th...

Page 37: ...the status of the ink tanks and the maintenance tray The Media menu or the supplies status button Open the Media menu 1 or push the supplies status button 2 to get an overview of the sta tus of the m...

Page 38: ...ates that the printer is ready A green blinking light indicates that the printer is busy and you are not allowed to open the media drawers An orange light indicates that operator attention is required...

Page 39: ...lower right corner of the user panel display 1 See Overview of the states icons on page 296 When you click on the System tab in the lower left corner of the user panel display 2 the sys tem monitor po...

Page 40: ...Status of the printer 40 Chapter 2 Explore the print system...

Page 41: ...Chapter 3 Getting started...

Page 42: ...upply cable into the wall socket 3 Make sure one end of the network cable is connected to your company network 4 Plug the other end of the network cable into the network connection at the left back of...

Page 43: ...If you use an Oc Dual Tray High Capacity stacker use connection D2 Connect mains supply and network Chapter 3 Getting started 43...

Page 44: ...e Connect the mains supply cable and the network cable on page 42 Procedure 1 If applicable switch on the Oc Dual Tray High Capacity Stacker or the folding device 2 Switch on the power switch at the b...

Page 45: ...4 The start up window appears 5 Tap on the user panel display to open the printer user interface application Switch on and start up Chapter 3 Getting started 45...

Page 46: ...6 When the system window opens the print system is ready for use Switch on and start up 46 Chapter 3 Getting started...

Page 47: ...ocedure 1 Tap on the shut down button in the lower right corner of the user panel NOTE You can also use the Shut down system button in the Setup tab of the System menu 1 3 2 Shut down and switch off C...

Page 48: ...3 2 3 or in Oc Express WebTools select the Support About settings and click Shut down IMPORTANT Wait until the wake up button on the user panel stops blinking Shut down and switch off 48 Chapter 3 Ge...

Page 49: ...Switch off the power switch at the back of the print system 5 If applicable switch off the Oc Dual Tray High Capacity Stacker or the folding device Shut down and switch off Chapter 3 Getting started 4...

Page 50: ...Restart the print system Procedure 1 Tap on the shut down button in the lower right corner of the user panel 1 3 2 2 Tap on Restart 1 3 2 Restart the print system 50 Chapter 3 Getting started...

Page 51: ...3 The start up window appears 4 Tap on the user panel display to open the printer user interface application Restart the print system Chapter 3 Getting started 51...

Page 52: ...5 When the system window opens the print system is ready for use Restart the print system 52 Chapter 3 Getting started...

Page 53: ...e network settings To define the network settings Hostname Speed IP address do the following Procedure 1 On the user panel tap on System 2 Tap on Setup Define the network settings Chapter 3 Getting st...

Page 54: ...ettings you need to log in as a system administrator The user name and password are the same as defined in Oc Express WebTools see Change the password for authorized users on page 88 Define the correc...

Page 55: ...Move the printer When you want to move the printer to a new location please contact your local service provider Move the printer Chapter 3 Getting started 55...

Page 56: ...Move the printer 56 Chapter 3 Getting started...

Page 57: ...Chapter 4 Media handling...

Page 58: ...l in the lower drawer is roll number 5 2 roll 2 Roll number 2 is the indicated roll in the upper media drawer The corresponding roll in the middle drawer is roll number 4 The corresponding roll in the...

Page 59: ...AUTION When lifting and positioning rolls weighing more than 10 kg 22 lb always use two people Roll Maximum load weight per position 1 2 1 20 kg 2 10 kg 3 4 3 10 kg 4 5 kg 4 Load weight and ergonomic...

Page 60: ...Roll Maximum load weight per position 5 6 5 10 kg 6 5 kg Load weight and ergonomic advice 60 Chapter 4 Media handling...

Page 61: ...A dented media roll can damage the printer Do not open the media drawer during the printing process CAUTION Watch your fingers when you handle the media roll Procedure 1 Pull firmly on the media draw...

Page 62: ...roll holder with the media roll and put it on the roll loading station 4 Pull the handle of the roll holder locking mechanism towards you and remove the roll holder from the core of the media roll Put...

Page 63: ...1 2 5 Remove the media roll from the roll loading station Store it in a safe place so that it cannot fall over or roll away Remove a media roll Chapter 4 Media handling 63...

Page 64: ...edia name inside the core after you unpack the media roll This way you will have the correct media information available if you replace the roll before it is empty and you want to reuse it later Proce...

Page 65: ...3 Carefully remove the media roll from the box 4 If present remove the other plug and any plastic on the media roll Unpack a media roll Chapter 4 Media handling 65...

Page 66: ...sure the size is enabled in Oc Express WebTools For more information see Define media types and sizes on page 73 IMPORTANT Do not use dented media rolls to prevent damage to the printheads Do not ope...

Page 67: ...466477 review 125651854 802173b45d 2 Pull firmly to open the media drawer 3 Place the new media roll on the roll loading station 4 Pull 1 the handle of the roll holder locking mechanism toward you Sli...

Page 68: ...e help of the width indicator Release the handle of the locking mechanism 6 Use a knife to carefully cut through the sticker on the media roll IMPORTANT Attention Do not remove the sticker because the...

Page 69: ...ds as indicated to place the media roll in the media drawer 8 Use both hands to turn the media roll backwards 1 until the media flap has passed the metal paper guide 1 Load a media roll Chapter 4 Medi...

Page 70: ...Close the media drawer The user panel displays the message that new media is detected NOTE Do not open the media drawer during loading 11 On the user panel select the correct media type The default me...

Page 71: ...ap on Long strip and then on OK 13 In most cases the printer automatically detects the size of the new media roll Only when the printer cannot identify the roll size unambiguously you must select the...

Page 72: ...zes for the print system see also Define media types and sizes on page 73 Open the Supplies Counter history or the Supplies Counter total tab to get information about the media usage see also Con figu...

Page 73: ...t on the user panel when you load a media roll See Load a media roll on page 66 step 14 3 To define the default media type select the media type and click on the Default button on top of the list 4 In...

Page 74: ...optimizes a number of settings Mixing of colors system setting cannot be modified Settings for optimal paper handling and runability When a new media type becomes available that you want your Oc Colo...

Page 75: ...esult A warning message appears to inform you of the consequences for the already submitted jobs The file is stored on the Oc ColorWave 900 embedded controller The new file is visible in the media pro...

Page 76: ...e Action after media request timeout setting determines whether the printer either deletes the job from the Job queue or puts the job in attention state Procedure 1 Open the Preferences System default...

Page 77: ...compatible with folding devices do the following Procedure 1 Refer to the Overview supported media types on page 299 2 In Oc Express WebTools click on a specific media type in the Supplies Media type...

Page 78: ...Check the media compatibility with folding devices 78 Chapter 4 Media handling...

Page 79: ...Chapter 5 Configure the print system...

Page 80: ...mit print jobs with the built in Oc Publisher Ex press and to manage print jobs See Use Oc Publisher Express to send a print job on page 150 and Control your jobs in the Smart Inbox section on page 13...

Page 81: ...on 6 The System tab Get an overview of the status of your print system and the availa bility of media and ink See Status of the printer on page 36 Introducing Oc Express WebTools Chapter 5 Configure t...

Page 82: ...tuguese Polish Hungarian Czech Japanese Simplified Chinese Traditional Chinese Russian and Korean NOTE This language setting does not influence the language on the user panel To change the language on...

Page 83: ...3 Click on Internet options The Internet options window appears 4 Click on the General tab 5 Click on the Languages button at the bottom of the window Another window opens 6 Select the preferred lang...

Page 84: ...Click on Options Options The Options window opens 4 Click on the Content tab 5 In the Languages section click on the Choose button The languages window opens 6 Select the preferred language Click the...

Page 85: ...next to the browser toolbar 3 Click on Settings 4 Click on Show advanced settings 5 Click on Language and input settings The languages window opens 6 Select the preferred language Click on the Add bu...

Page 86: ...value of a single setting or click Edit in the settings group bar to access a window with all settings when you want to change the value of more settings in the group 3 Change the settings NOTE Before...

Page 87: ...sers on page 9 Upon login NOTE Once you have logged in the log in lasts for the duration of the browser session If you have not been active for more than 30 minutes the session expires and you need to...

Page 88: ...the Passwords section select Key Operator password System Administrator password or Power User password depending on the password you want to change A new window opens 3 Log in as Key operator to cha...

Page 89: ...refer to the Oc LF Systems Connectivity manual Procedure 1 Open the Preferences Connectivity tab 2 Click Edit in the upper right hand corner of the TCP IP IPv4 section or the Network section Here you...

Page 90: ...st enable cookies Procedure Step Action Value 1 Select Tools Internet Options Security Local intranet Custom Level 2 ActiveX controls and plug ins Binary and script behaviours Enable 3 Downloads File...

Page 91: ...n the Internet browser you use set the required minimum browser security settings as indicated below NOTE You must enable cookies Procedure Step Action Value 1 Select Firefox Options Options 2 Content...

Page 92: ...you can select depends on the network card type Procedure 1 Open the Preferences Connectivity tab 2 Click Edit in the Network section or click on the Link speed and duplex mode setting 3 Select the v...

Page 93: ...te provides encryption of the print data between the client and the controller It can be easily used This self signed certificate has not been signed by a Certification Authority consequently the web...

Page 94: ...ndow opens 3 Make the required settings fill in the fully required domain name or the IP address and the additional information 4 Click Ok to save The web server generates a certificate request The co...

Page 95: ...e content of the request in a csr file named certificate_request csr by default 6 Restart the controller 7 Send the content of this request to the Certification Authority Generate a new CA signed cert...

Page 96: ...ificate Complete all procedures to successfully import the certificate NOTE For more details on these settings please consult the Oc PlotWave ColorWave Systems Security manual Procedure 1 Open Oc Expr...

Page 97: ...gned certificate Check and import the root certificate Complete all procedures to successfully import the certificate Procedure 1 Open the Security HTTPS tab 2 Click on Import CA signed certificate 3...

Page 98: ...he certificate Procedure 1 Open the Security HTTPS tab 2 Click on Import CA signed certificate 3 Select CA signed certificate in Certificate type 4 Select Yes to validate the certificate against Java...

Page 99: ...Check and import the root certificate Complete all procedures to successfully import the certificate Procedure 1 On each workstation open the web browser 2 Open the Certificates option of the browser...

Page 100: ...3 The Preferences PDF settings on page 104 The Preferences PostScript settings on page 105 The Preferences Other file formats settings on page 106 The Preferences System settings The Preferences Syste...

Page 101: ...The Preferences System settings Chapter 5 Configure the print system 101...

Page 102: ...frequent adjustment You can also define some basic network settings from the user panel on page 53 NOTE To get detailed information about a setting you can do the following Pause the mouse pointer ov...

Page 103: ...nge the corresponding job settings in the printer driver the job submitter or at the user panel NOTE To get detailed information about a setting you can do the following Pause the mouse pointer over t...

Page 104: ...es NOTE To get detailed information about a setting you can do the following Pause the mouse pointer over the value of a setting to activate the tooltip Click on the value of a setting and log in as a...

Page 105: ...ipt files NOTE To get detailed information about a setting you can do the following Pause the mouse pointer over the value of a setting to activate the tooltip Click on the value of a setting and log...

Page 106: ...than PDF or PostScript files NOTE To get detailed information about a setting you can do the following Pause the mouse pointer over the value of a setting to activate the tooltip Click on the value o...

Page 107: ...118 NOTE To get detailed information about a setting you can do the following Pause the mouse pointer over the value of a setting to activate the tooltip Click on the value of a setting and log in as...

Page 108: ...nfiguration in the upper right hand corner of the screen A window opens 3 Scroll through the list of settings The first column displays the setting and the second column displays the values A indicate...

Page 109: ...ds for authorized users and the passwords for external locations are excluded from the file for security reasons License information is not included in the file either Procedure 1 Open the Preferences...

Page 110: ...System administrator or Power user The loaded settings depend on the login profile Only the settings corresponding to the user login are loaded Procedure 1 Open the Preferences tab 2 Click on Restore...

Page 111: ...Administrator to only restore the System Administrator settings To restore all the factory default settings you must log in as a Power User Procedure 1 Open the Preferences tab 2 Click on Restore defa...

Page 112: ...ice select the finishing device that is connected to the external output at the back of the printer The default value is No finishing device You must only change this value if your hardware configurat...

Page 113: ...Folding device settings group bar click Edit IMPORTANT Only select Installed when a service technician has installed the corresponding license for the folding device 3 Select if you have an Option fo...

Page 114: ...he Top of folded package when printing landscape setting defines the position of the legend when a sheet enters the folding device This is to make sure that after folding the legend is on top of the f...

Page 115: ...when printing portrait Top right Top of folded package when printing land scape Top left Name ESTE 04 DIN A 190 20x297 With binding edge Description DIN A 190 20x297 With binding edge Embedded templa...

Page 116: ...ge when printing portrait Top left Top of folded package when printing land scape Top left Name ESTE 09 AFNOR 297 First fold only Description AFNOR 297 First fold only Embedded template ID 9 Top of fo...

Page 117: ...4 Enter a Description a description of the settings used 5 Select a Template source Select Custom template when you want to define the fold settings yourself Select Template embedded in folding devic...

Page 118: ...the folding device in a correct way When you have selected Template source Custom template the following settings are available Folding Folding package Description Example Full fold Folded with first...

Page 119: ...Only possible when Folding method is With same size back A B Disabled No glued strip Folding method Description Example Compact fold Folded package but the last fold backside is shorter With same siz...

Page 120: ...e NOTE The package width size B excludes the Bind ing edge size A So the back panel consists of the package width size plus the binding edge size A B Only visible when the selection in Folding method...

Page 121: ...bedded in folding device the following settings are available Description Embedded template ID The ID number of the template that is embedded in the folding de vice Top of folded package when printing...

Page 122: ...license number to create a new license file 2 Get the host ID of your system The host id is needed to create a new license file 3 Send the list of new options the license number and the host ID to yo...

Page 123: ...license numbers Information Description Option This field displays the name of the option The following licenses are available for your printer Base license for Oc ColorWave 900 License for Adobe PDF...

Page 124: ...n job or if you want to save the current license situation Procedure 1 Open the Support Licenses tab 2 Click on the Save button A zip file is being downloaded 3 Select a directory on your workstation...

Page 125: ...2 View which licenses you have and do not have Note the Option information and the license number down of the licenses you would like to have 3 Click on Host id and note the host id information down...

Page 126: ...or the license file on the network 3 Browse the network and select the license file 4 Click Next read the step and click Next again 5 When the user agreement appears scroll down to the bottom and chec...

Page 127: ...age and the total estimated ink usage both in Oc Express WebTools and on the user panel In Oc Express WebTools navigate to the Supplies Counter total tab to display the overview On the user panel tap...

Page 128: ...ox or Time printed When you want to sort the counter history list you can click on the col umn headers of the counter history list Job name Job owner Smart Inbox Time printed This way you can sort the...

Page 129: ...to display counter information for the selected job Save all Select Save all in the upper right hand corner of the counter history list when you want to save the counter history for all jobs in the li...

Page 130: ...Oc Wave for Accounting interface is supported Via the Oc Wave interface for Accounting you can retrieve page based accounting data in CSV format A separate document describing this interface is availa...

Page 131: ...ormation dialog The administrator publishes the account information dialog for Oc Express WebTools the user panel and other applications The bookkeeper uses Oc Account Console to retrieve and export t...

Page 132: ...on dialog Retrieve and export the log files Manage the devices NOTE For this application a separate user manual is available Illustration Summary of Oc Account Console Main parts of Oc Account Console...

Page 133: ...ing field You add existing values to an accounting field Delete values for each accounting field Please note that this action cannot be reversed Edit values for the selected accounting field Move the...

Page 134: ...e the remaining settings for Oc Account Console Set the regional settings Application language Units of measure points metric values or imperial values Units of measure of the print area points metric...

Page 135: ...ata select the job and click Edit Accounting workflow After the administrator configures the settings accounting can be integrated in the workflow Procedure 1 Define an accounting dialog and publish i...

Page 136: ...Accounting workflow 136 Chapter 5 Configure the print system...

Page 137: ...Chapter 6 Plan jobs...

Page 138: ...use Smart Inboxes to manage your jobs When you open the Jobs tab in Oc Express WebTools the Smart Inbox section displays an overview of the Smart Inboxes Define one or more Smart Inbox names that all...

Page 139: ...b or to retry sending a job When you click Delete all all jobs are deleted from the queue Control your jobs in the Smart Inbox section You can create and open a Smart Inbox in the Smart Inbox section...

Page 140: ...n the system When you enable the Preferences System defaults Smart Inbox management Display a view on all Smart Inbox jobs setting all jobs can be displayed in one overview The Smart Inbox in the Jobs...

Page 141: ...e on your personal browser Once there is a job in the specific Smart Inbox that Smart Inbox also becomes visible on the user panel and in other browser sessions The Smart Inboxes created in the Smart...

Page 142: ...in Publisher Express are not permanent Once the Smart Inbox is empty it will disappear from the user panel and from not personal browser sessions 1 Select the Jobs tab 2 Click on Create new job in the...

Page 143: ...the view on the Smart Inbox but not the content To permanently delete the jobs from a Smart Inbox you must select the jobs in the Smart Inbox and click Delete The default Public Smart Inbox cannot be...

Page 144: ...ting to be printed Printed Indicates that the job has been printed Attention needed General error message Account data missing State when the account data for the job is missing Overview of the job st...

Page 145: ...can read a full explanation of each setting when you click on the specific setting s name Procedure 1 Open the Preferences System defaults tab 2 Click Edit in the Job management section or in the Smar...

Page 146: ...the user panel Procedure 1 To send more than one job to the Job queue tap on the jobs The order in which you select the jobs determines the print priority 1 2 Change the job priority at the user pane...

Page 147: ...the priority indication changes to 1 After this action all other jobs are deselected Tap on these jobs again to give them a new priority 1 2 3 Tap on Print to send the selected print jobs to the job q...

Page 148: ...lay the jobs that are waiting to be printed 2 To pause a job in the job queue select the job and tap on Pause 1 3 2 3 To resume printing select the job and tap on the green Resume button in the dynami...

Page 149: ...Chapter 7 Print jobs...

Page 150: ...job size is 2 GigaByte Procedure 1 Open the Jobs tab This tab displays the following The Oc Publisher Express section An overview of all jobs that are currently available in the Jobs queue An overvie...

Page 151: ...F pdf licensed 4 Select the Preset and change the Settings if necessary Job settings that you change in Oc Publisher Express always overrule the default settings defined in the Oc Express WebTools 5 I...

Page 152: ...For more information on how to create a Smart Inbox see Create and open a Smart Inbox on page 141 Procedure 1 Select the Jobs tab in Oc Express WebTools 2 Click on Open Smart Inbox 3 Click on the whi...

Page 153: ...our preferences Check the media and ink available in the printer Create a job Submit your job to the printer Procedure 1 Start Oc Publisher Select 2 and connect it to the printer The homescreen opens...

Page 154: ...enu of the application click Print 3 Select the product name of your printer in the Printer area of the Print dialog box 4 Click Properties and Advanced When you select Properties you can define the s...

Page 155: ...nnection select TCP IP printer and port raw 0 1 Start the ONYX Thrive Oc Edition print workflow software and click the Open button on the toolbar or choose File Open from the menu 2 1 Browse to the im...

Page 156: ...a job may wait until other jobs are also ready or until you manually start the print job You can also configure the printer to start printing automatically when a certain percentage of media is used...

Page 157: ...group Repro Desk determines which printer or printers to use based on the following criteria File formats supported Media supported Folding capabilities How Repro Desk routes print requests to printer...

Page 158: ...bs in your workstation browser The printer has a dedicated FTP Jobs folder You cannot delete or change this folder It is created at installation and protected The most convenient way to print files th...

Page 159: ...e leading NOTE You must enable printing through LPR LPD in Oc Express WebTools Preferences Connectivity LPD How to send a print job via LPR LPD Type the following line command after the Command prompt...

Page 160: ...art Inbox to display the jobs that have been submitted to the printer Tap on a specific Smart Inbox to open it 2 Select a print job and tap on Edit if you want to change the job settings 3 Tap on OK t...

Page 161: ...he job immediately to the Job queue 5 To send more than one job to the Job queue tap on the jobs The order in which you select the jobs determines the print priority 1 2 Change the job settings at the...

Page 162: ...6 Tap on Print to send the selected print jobs to the job queue Change the job settings at the user panel 162 Chapter 7 Print jobs...

Page 163: ...Chapter 8 Adjust the print quality and print productivity...

Page 164: ...rm areas with less saturated colors Normal fine details 12 18 3 This is the default print quality suitable for most CAD and poster applications both color and B W Enhanced uniform areas 6 9 1 Color po...

Page 165: ...ctionality the printer stops and request to load a new roll of the same size and type in the same media drawer location Procedure 1 Open the Preferences System defaults tab 2 Click on Edit in the Prin...

Page 166: ...t setting Select this value if you have both small and large print jobs High Select this value when you have more large print jobs and you want to reduce the risk of having to abort the file transfer...

Page 167: ...otation Automatic landscape with additional 180 rotation Automatic media saving Automatic media saving with additional 180 rotation Procedure 1 Open the Preferences Print job defaults tab Print job de...

Page 168: ...the sheet You can choose the following alignment settings Alignment mode Top left Top Top right Left Center Right Bottom left Bottom Bottom right Procedure 1 Open the Preferences Print job defaults ta...

Page 169: ...The overlapping colors will always come on top of the previously rendered colors Transparency flattening Transparency information in a PDF document needs to be flattened before being printed The setti...

Page 170: ...g 3 Select the correct value 4 Click Edit in the PDF Rasterization section or click on the Overprint the Transparency flattening or the Wipeout correction setting 5 Select the correct value 6 Click Ok...

Page 171: ...adability When disabled the original drawing line thickness is applied Procedure 1 Open the Preferences PostScript tab 2 Click on the Line thickening setting 3 Select the correct value 4 Click Ok to c...

Page 172: ...that is one size smaller than the media defined on the system For example A1 prints in landscape on A0 and A2 prints in landscape on A1 You are not required to cut the media by hand 3 Use the Long edg...

Page 173: ...ile type independent NOTE It is only important to know what the file type of your print job is if you want to use or must use the color management settings defined in Oc Express WebTools If you define...

Page 174: ...Define the color management settings 174 Chapter 8 Adjust the print quality and print productivity...

Page 175: ...Chapter 9 Maintain the print system...

Page 176: ...ption 29953695 Lint Free Cloths 2x75Pc 3010105434 Swabs Foam Flex Tip 100 pk 3010105550 Gloves Nitrile powder free Large 200 pk 1070063250 KIT VACUUM HOLE CLEANING Demi water Required cleaning materia...

Page 177: ...e Clean the wiper roller compartments procedure and the Clean the print surface and the vacuum holes procedure see Clean wiper roller compartments on page 196 and Clean the print surface and the vacuu...

Page 178: ...See Perform daily maintenance on page 177 To avoid ink pollution on the back of the printed output Cleaning sheets are empty sheets that remove ink pollution from the paper path Procedure 1 On the use...

Page 179: ...plays the default values of the indicated settings defined in Oc Express WebTools Adjust the values if necessary and tap on Start IMPORTANT Because of the absorbing properties it is advised to select...

Page 180: ...6 The user panel displays the progress in the upper left corner Print cleaning sheets 180 Chapter 9 Maintain the print system...

Page 181: ...nt quality issues as described in the chapter Troubleshooting on page 259 IMPORTANT When you perform this procedure the manual alignment values that you entered earlier are set to zero See Align print...

Page 182: ...2 Tap on Maintenance 3 Tap on Align printheads 4 Tap on Next Align printheads Automatic 182 Chapter 9 Maintain the print system...

Page 183: ...er of printhead nozzles that overlap between two adjacent printheads Adjust the value if necessary Select the media roll to use and tap on Start NOTE It is recommended to select the media type that yo...

Page 184: ...ently placed a new printhead and the automatic printhead alignment fails follow the Replace Printheads procedure on page 227 to reset the new printhead IMPORTANT When the printhead alignment fails rep...

Page 185: ...that shows the problem and that you printed after you performed the automatic printhead alignment procedure The automatic printhead alignment test print as a reference to identify the printhead trans...

Page 186: ...e the transitions A and C show dark lines and transition B and D show white lines After you finish Use the information above to perform an additional horizontal manual printhead alignment on page 187...

Page 187: ...completely solve the problem you can perform an additional horizontal manual printhead alignment Before you begin 1 Align the printheads automatically on page 181 2 Print a suitable test print If the...

Page 188: ...2 Tap on Maintenance 3 Tap on Align printheads 4 Tap on Next Align printheads Manual horizontal 188 Chapter 9 Maintain the print system...

Page 189: ...value to make light lines on your test print darker decrease the value to make dark lines on your test print lighter Adjust the values and tap on Finish IMPORTANT Standing in front of the printer posi...

Page 190: ...Align printheads Manual horizontal 190 Chapter 9 Maintain the print system...

Page 191: ...eads When to do To solve specific print quality issues as described in the chapter Troubleshooting on page 259 Procedure 1 On the user panel tap on System Maintain printheads Chapter 9 Maintain the pr...

Page 192: ...tart the wizard 4 Tap on Next 5 Select the printhead s and tap on Next IMPORTANT Standing in front of the printer position 0 is the outer left position and position 4 is the outer right position Maint...

Page 193: ...ipt to solve a specific print quality issue See the chapter Troubleshooting on page 259 7 The maintenance procedure takes a few minutes The user panel displays a message when the printhead maintenance...

Page 194: ...Maintain wiper rollers Procedure 1 On the user panel tap on System 2 Tap on Maintenance Maintain wiper rollers 194 Chapter 9 Maintain the print system...

Page 195: ...sitions of the printheads Standing in front of the printer position 0 is the outer left position and position 4 is the outer right position 3 4 2 1 0 6 The maintenance procedure takes about 10 minutes...

Page 196: ...eaning materials at hand Use GLOVES UV INK MEDIUM LARGE Use Lint Free Cloths moistened with demi water The small plastic bottle included in the vacuum hole cleaning kit on page 176 One of the cleaning...

Page 197: ...mpartments 4 Tap on Start to prepare the print unit for cleaning NOTE The printhead service stations will go to the maintenance position See Print surface on page 23 5 Tap on Next Clean wiper roller c...

Page 198: ...zard or for more detailed information follow the steps below 7 Open the maintenance tray cover 8 Use the green print unit latch to open the print unit and the top cover Clean wiper roller compartments...

Page 199: ...the gear 4 the shaft 1 2 3 4 11 Put on gloves and use a lint free cloth slightly moistened with demi water to carefully clean the disc the shaft and the gear on the right side of the wiper roller com...

Page 200: ...of the wiper roller 13 Use a new lint free cloth slightly moistened with demi water to carefully clean the plastic transparent sealing on all four sides of the compartment IMPORTANT Do not touch the...

Page 201: ...14 Take off the gloves and close the print unit Clean wiper roller compartments Chapter 9 Maintain the print system 201...

Page 202: ...ce tray cover 16 On the user panel tap on Next several times and wait while the print unit is prepared for usage 17 Tap on Finish to close the wizard Clean wiper roller compartments 202 Chapter 9 Main...

Page 203: ...you have the following cleaning materials at hand Use GLOVES UV INK MEDIUM LARGE Use Lint Free Cloths moistened with demi water The small plastic bottle included in the vacuum hole cleaning kit on pag...

Page 204: ...Tap on Start 5 Please wait while the print system prepares for print surface cleaning NOTE The printhead service stations will go to the printing platen position See Print surface on page 23 Clean the...

Page 205: ...tep number 24 Please note that the cleaning of the vacuum holes as described in the steps 10 to 17 is not included in the video instruction https vimeo com user39466477 review 125651774 802b49ae0c 7 O...

Page 206: ...9 Pull the print unit locking mechanism to fully open the print unit 10 Open the small plastic bottle Clean the print surface and the vacuum holes 206 Chapter 9 Maintain the print system...

Page 207: ...ving it up and down through the opening in the bottle 14 Clean the vacuum holes by moving the cleaning brush up and down through the vacuum holes IMPORTANT When a vacuum hole is clogged use controlled...

Page 208: ...s are clean 17 Open the plastic bottle and dispose the demi water 18 Use a lint free cloth slightly moistened with demi water to carefully wipe the platen area and the printhead service stations NOTE...

Page 209: ...TANT Do not perform this step for the printhead or the printheads that you have just replaced 21 Carefully wipe the area around the printheads and the nozzle surface that you can access at the undersi...

Page 210: ...22 Take off the gloves and close the print unit Clean the print surface and the vacuum holes 210 Chapter 9 Maintain the print system...

Page 211: ...times and wait while the print unit is prepared for usage NOTE The printhead service stations will go to the capped position See Print surface on page 23 25 Tap on Finish to close the wizard Clean th...

Page 212: ...o do To solve problems with missing colors in paper feed direction see Missing colors in paper feed direction on page 264 Procedure 1 On the user panel tap on System Refill the ink tubes 212 Chapter 9...

Page 213: ...tart the wizard 1 3 2 4 Tap on Start 5 The maintenance procedure takes about 10 minutes The user panel displays a message when the ink tubes have been refilled Tap on Finish to close the wizard Refill...

Page 214: ...output To clean the media output section of the printer do the following Procedure 1 Pause the active print job 1 On the user panel tap on Jobs 2 Tap on Job queue 3 Select the active print job and ta...

Page 215: ...paper guides IMPORTANT Do not fold or bend the paper guides 5 Place back the stacker behind the printer 6 On the user panel tap on the green Resume button to resume printing 1 3 2 Clean the media out...

Page 216: ...on the printed output To clean the media input section of the stacker do the following Procedure 1 Pause the active print job 1 On the user panel tap on Jobs 2 Tap on Job queue 3 Select the active pr...

Page 217: ...e surface IMPORTANT Do not damage the sensors 5 Place back the stacker behind the printer 6 On the user panel tap on the green Resume button to resume printing 1 3 2 Clean the media input section of t...

Page 218: ...the printed output To clean the media input section of the folding device do the following Procedure 1 Pause the active print job 1 On the user panel tap on Jobs 2 Tap on Job queue 3 Select the active...

Page 219: ...ce IMPORTANT Do not damage the sensors 5 Place back the folding device behind the printer 6 On the user panel tap on the green Resume button to resume printing 1 3 2 Clean the media input section of t...

Page 220: ...is completely empty the printer stops printing Before you begin Make sure you have the following cleaning materials at hand Use GLOVES UV INK MEDIUM LARGE Use Lint Free Cloths moistened with demi wate...

Page 221: ...2 Tap on Maintenance 3 Tap on Replace ink tanks to start the wizard 4 Tap on Next Replace ink tanks Chapter 9 Maintain the print system 221...

Page 222: ...rom this point you can also follow the video instruction After that proceed with step number 16 https vimeo com user39466477 review 125652152 d39a26d93f 6 Open the ink tanks cover 7 Put on gloves and...

Page 223: ...pty ink tank 9 Use a lint free cloth to wipe the residual ink from the ink tube connector and place the ink tube connector in the holder to avoid ink dropping on the floor 10 Remove the empty ink tank...

Page 224: ...11 Unpack the new ink tank and remove the plastic foil and the orange protection cover 12 Place the new ink tank Replace ink tanks 224 Chapter 9 Maintain the print system...

Page 225: ...ct the ink tube connector Align the metal tab on the ink tube connector on top and push until the latch clicks into position 14 Connect the connector Replace ink tanks Chapter 9 Maintain the print sys...

Page 226: ...15 Take off the gloves and close the ink tanks cover 16 On the user panel tap on Next several times and tap on Finish to close the wizard Replace ink tanks 226 Chapter 9 Maintain the print system...

Page 227: ...ead 4 5 1 2 6 3 Part 1 printhead handle 2 ink port 3 paper guard 4 nozzle surface 5 electrical contacts 6 printhead serial number Before you begin If the top cover is still open close it to enable the...

Page 228: ...1 2 2 Close the maintenance tray cover Before you begin Use GLOVES UV INK MEDIUM LARGE Replace printheads 228 Chapter 9 Maintain the print system...

Page 229: ...Procedure 1 On the user panel tap on System 2 Tap on Maintenance Replace printheads Chapter 9 Maintain the print system 229...

Page 230: ...rd 4 Tap on Next 5 By default all printheads are selected for replacement If you do not want to replace all printheads at once you can deselect one or several printheads and tap on Next Replace printh...

Page 231: ...Place printhead 7 Tap on Start 8 Wait while the print system prepares the selected printhead s for removal 9 You can now follow the steps in the wizard or for more detailed information follow the step...

Page 232: ...op cover 2 1 IMPORTANT Do not remove the connectors from the control board behind the printhead 12 Use the printhead locking 1 to release the printhead locking lever 2 IMPORTANT Do not close the print...

Page 233: ...1 2 13 Pull the printhead locking lever completely towards you to release the printhead Replace printheads Chapter 9 Maintain the print system 233...

Page 234: ...gle out of the printhead cradle 16 Place the printhead in the orange protection cover for disposal NOTE If you do not have a spare orange protection cover put the old printhead aside and later on use...

Page 235: ...immediately prior to placement into the printer 18 Open one end of the cardboard box and slide out of the vacuum sealed foil package 19 Examine the condition of the foil package and inspect the integr...

Page 236: ...o not touch the ink ports the nozzle surface or the electrical contacts area while handling the printhead Do not place the unprotected printhead on any surface prior to installation in the printer Pro...

Page 237: ...and carefully peel back the plastic strip covering the nozzle surface 24 Hold the printhead by one of the printhead handles and grasp the pull tab 2 with the other hand and slowly and carefully peel b...

Page 238: ...thead by the printhead handles and carefully lower it in an angle into the printhead cradle 26 Push the printhead firmly backwards into the correct position Replace printheads 238 Chapter 9 Maintain t...

Page 239: ...locking lever forward to lock the printhead 28 Hold the top cover pull the green locking lever 1 towards you to release the top cover and close the top cover 2 1 2 Replace printheads Chapter 9 Maintai...

Page 240: ...e print surface See Clean the print surface and the vacuum holes on page 203 IMPORTANT Do not perform step 21 of this procedure for the printhead or the printheads that you have just replaced 32 Tap o...

Page 241: ...When to do Replace the wiper roller at every printhead replacement Before you begin Use GLOVES UV INK MEDIUM LARGE Procedure 1 On the user panel tap on System Replace wiper rollers Chapter 9 Maintain...

Page 242: ...that you want to replace and tap on Start IMPORTANT The positions of the wiper rollers correspond with the positions of the printheads Standing in front of the printer position 0 is the outer left po...

Page 243: ...ce on page 23 7 You can now follow the steps in the wizard or for more detailed information follow the steps below NOTE From this point you can also follow the video instruction After that proceed wit...

Page 244: ...e end and firmly pull up to remove it from its spring loaded holder 11 Throw away the wiper roller 12 Take a new wiper roller and remove the protection foil by peeling the perforated section along the...

Page 245: ...h the gear mounted to it into position Push firmly inserting the two portions of the shaft into the spring loaded holders 14 To test for the proper engagement use the gear 3 to rotate the wiper roller...

Page 246: ...1 2 3 4 15 Take off the gloves and close the print unit Replace wiper rollers 246 Chapter 9 Maintain the print system...

Page 247: ...the user panel tap on Next several times and wait while the print system prepares the new wiper roller for usage This takes about 15 minutes 18 Tap on Finish to close the wizard Replace wiper rollers...

Page 248: ...the maintenance tray is almost full NOTE When the maintenance tray is completely full the printer stops printing Before you begin Use GLOVES UV INK MEDIUM LARGE Procedure 1 On the user panel tap on S...

Page 249: ...2 Tap on Maintenance 3 Tap on Replace the maintenance tray to start the wizard 4 Tap on Next Replace the maintenance tray Chapter 9 Maintain the print system 249...

Page 250: ...proceed with step number 13 https vimeo com user39466477 review 125651877 ad1fc2e313 6 Unpack the new maintenance tray and remove the disposal bag for the old full maintenance tray NOTE You can find t...

Page 251: ...Open the maintenance tray cover 8 Put on the gloves and pull the maintenance tray backwards out of the maintenance tray compartment Replace the maintenance tray Chapter 9 Maintain the print system 25...

Page 252: ...g and close the zip lock NOTE Always keep the maintenance tray in a horizontal position even when it is wrapped in the disposal bag Do not carry the maintenance tray in the disposal bag because the fu...

Page 253: ...push it into the maintenance tray compartment 13 Close the maintenance tray cover 14 On the user panel tap on Next several times and tap on Finish to close the wizard Replace the maintenance tray Cha...

Page 254: ...r the USB Packages directory of the USB key NOTE The update process deletes all jobs on the system During the update process the system is unavailable for approximately 30 minutes The update contains...

Page 255: ...After you finish You can check the current software version under System menu System update on the user panel or under the Support Update tab in Oc Express WebTools Update the system software on the u...

Page 256: ...xplorer you must use Internet Explorer version 9 or higher Do not restart the printer during the upload and update process Procedure 1 Select the Support Update tab 2 Click on the Update button for an...

Page 257: ...the Support Update tab 2 Click on the Install button for an installation of the system patches 3 Browse to the location of the Software package oce patch file Select the file and click Open 4 Click Ok...

Page 258: ...Install the system security patches in Oc Express WebTools 258 Chapter 9 Maintain the print system...

Page 259: ...Chapter 10 Troubleshooting...

Page 260: ...iled information about the problem is displayed You can use this information to solve the problem NOTE If a media jam occurs often you can perform the following checks Is the media loaded correctly Di...

Page 261: ...e Printed pages before automatic printhead maintenance actual to the recommended value of 20 pages When the problem occurs at any other spot on the paper Step Action 1 Stop printing for 30 seconds Bef...

Page 262: ...t the print quality improves during printing replace the correspond ing wiper roller see Replace wiper rollers on page 241 Check whether the problem is resolved by printing a suitable test print If th...

Page 263: ...colors 20 mm Introduction Possible cause is a printhead failure Script Step Action 1 Replace the corresponding printhead see Replace printheads on page 227 Thick band with missing colors 20 mm Chapter...

Page 264: ...than 10 mm wide non printed area that moves or changes this is an indication that an air bubble is present in the printhead Usually this happens after printing large amounts of full color prints Scrip...

Page 265: ...problem occurs again replace the corresponding printhead see Replace printheads on page 227 3 Check whether the problem is resolved by printing a suitable test print If the problem persists call your...

Page 266: ...es Step Action 1 Stop printing for 30 seconds Before the next print job starts the system automatically cleans the printheads 2 Check whether the problem is resolved by printing a suitable test print...

Page 267: ...Check whether the problem is resolved by printing a suitable test print If the prob lem persists and the print quality does not improve during printing replace the corresponding printhead see Replace...

Page 268: ...stem automatically cleans the printheads 2 Check whether the problem is resolved by printing a suitable test print If the problem persists print a test print with high ink coverage full color 3 Check...

Page 269: ...the problem is resolved by printing a suitable test print If the problem persists clean the print surface and the vacuum holes see Clean the print surface and the vacuum holes on page 203 4 Check whet...

Page 270: ...g stripes correspond to the width of the chips of the printhead Script Step Action 1 Try a different print mode Select Enhanced uniform areas instead of Enhanced fine details 2 Check whether the probl...

Page 271: ...nment of the printheads Script Step Action 1 Align the printheads automatically In the wizard select the media type that you want to use for printing see Align printheads Automatic on page 181 2 Check...

Page 272: ...al on page 185 4 Align the printheads manually see Align printheads Manual horizontal on page 187 5 Check whether the problem is resolved by reprinting the file that showed the problem If the problem...

Page 273: ...Action 1 Align the printheads automatically Select the same media type that you used when you observed the problem see Align printheads Automatic on page 181 2 Check whether the problem is resolved b...

Page 274: ...the problem is resolved by printing a suitable test print If the problem persists clean the print surface and the vacuum holes see Clean the print surface and the vacuum holes on page 203 4 Check whet...

Page 275: ...ean the print surface and the vacuum holes see Clean the print surface and the vac uum holes on page 203 4 Print cleaning sheets see Print cleaning sheets on page 178 5 If necessary clean the media ou...

Page 276: ...eaning sheets see Print cleaning sheets on page 178 4 If necessary clean the media output section of the printer see Clean the media output section of the printer on page 214 5 If necessary clean the...

Page 277: ...ean the print surface and the vacuum holes see Clean the print surface and the vac uum holes on page 203 4 Print cleaning sheets see Print cleaning sheets on page 178 5 If necessary clean the media ou...

Page 278: ...necessary adjust the settings 3 Check whether the media roll you use is almost empty If yes load a new media roll see Load a media roll on page 66 4 Check whether the problem is resolved If the proble...

Page 279: ...ice IMPORTANT When you have recently placed a new printhead and the automatic printhead alignment fails follow the Replace Printheads procedure on page 227 to reset the new printhead Before you begin...

Page 280: ...ad transitions A and D are located approximately 32 8 centimeters from the middle Procedure 1 Examine the printhead transitions to identify the printhead that has reached end of life When the printhea...

Page 281: ...of life The printhead to the right has reached end of life 2 Replace the printhead that has reached end of life See Replace printheads on page 227 After you finish Repeat the automatic printhead align...

Page 282: ...mory full To solve job storage problems you can manually remove jobs from the Smart Inbox Additionally in case of the error Set memory full you can decide not to keep the rasterized files in the syste...

Page 283: ...m When to do To remove all job data from the controller and restart the system do the following 1 On the user panel tap on System 2 Tap on Setup 3 Tap on Clear system Clear the system Chapter 10 Troub...

Page 284: ...4 Tap on Start 5 Wait while the system removes all job data and restarts Clear the system 284 Chapter 10 Troubleshooting...

Page 285: ...t Move the Oc Delivery Tray towards the back of the printer and make sure you align parallel Attach the Oc Delivery Tray to the printer and make sure it is well connected Following this proce dure ens...

Page 286: ...full you can solve the problem by doing the following 1 Shortly press the small button under the belt unit to forward the belt 2 Clear the belt For more troubleshooting information on the folding dev...

Page 287: ...Chapter 11 Support...

Page 288: ...e Service has the following options Configure proxy Configure a secure Internet connection via a proxy server between the printer and Oc Check connection Check the connection between the printer and O...

Page 289: ...le the proxy yourself You have to fill in Proxy hostname and Proxy port Proxy hostname enter the fully qualified hostname of the proxy server Proxy port enter the port of the proxy 3 Set up authentica...

Page 290: ...m is connected to Remote Service appears 3 Now the system is able to send data to the service organization For example Oc Meter Manager or Remote Service information NOTE For online viewing approval o...

Page 291: ...currently accepting a connection and two arrows appear When the connection with the service organization is established a remote service operator service technician is able to operate the system and p...

Page 292: ...em stores the job data of all jobs that are received after activating this setting 3 Send the print jobs that cause problems to the printer 4 Select Save received job data for Service No The system no...

Page 293: ...ad the latest safety information for your product make sure that you read and understand all safety information in the manual entitled Safety Guide Support For support information please contact your...

Page 294: ...Downloads and support for your product 294 Chapter 11 Support...

Page 295: ...Chapter 12 References...

Page 296: ...hen printer does not print because the system memory is full One or more ink cartridges are empty Status message when printer does not print because the printer is out of ink Sleeping Energy saving st...

Page 297: ...media states Icon Description Media available No media available The folding device states Icon Description Folding device OK Folding device error Folding device disconnected The ink states Icon Descr...

Page 298: ...Icon Description Remote assistance to the system is enabled and currently accepting a connection Overview of the states icons 298 Chapter 12 References...

Page 299: ...ycled White Zero FSC LFM054 75 g m2 Yes Red Label Paper PEFC LFM090 90 g m2 Yes Top Color Paper LFM091 120 g m2 No Top Color Paper FSC LFM093 120 g m2 No Poster Paper FSC LFM098 160 g m2 No Top Color...

Page 300: ...Self adhesive specialties IJM160 120 m2 No Self adhesive Paper IJM534 280 m No Self adhesive Outdoor Vi nyl Matt IJM538C 80 m No Self adhesive Universal Vi nyl IJM548 180 m No Self adhesive Outdoor B...

Page 301: ...M545C 200 m No Polyprop Outdoor Banner IJM547 180 m No Polyprop Outdoor Banner 6008 200 m No Polyprop Outdoor Banner 864020 20 lb No 20 Inkjet Vellum Media type Code Thickness Can be fol ded Descripti...

Page 302: ...nformation of the file you want to print input color space RGB CMYK or Grey color space to the output color space of the Oc ColorWave 900 CMYK color space This conversion can require approximations in...

Page 303: ...each of the three primary colors red green and blue All three colors are required to produce white and the absence of all three produces black In additive mixing the RGB colors are the primary colors...

Page 304: ...many professional graphic artists prefer Adobe RGB for its larger gamut Graphics colors CMYK input color profile ISO Coated v2 300 ECI This setting indicates an offset press standard frequently used...

Page 305: ...s colors Grayscale input color profile Adobe Gray 20 Use this setting to transform the grayscale info based upon the Adobe Gray 20 profile Adobe specific dot gain 20 to CMYK ink usage Graphics colors...

Page 306: ...look dull and grayish Graphics colors Use this setting to get a print with photo realistic colors Advised for photos or graphic art presentations If you select Graphics colors you can also adjust the...

Page 307: ...e Consequently some of the defined input colors will be outside the Oc ColorWave 900 color space These out of gamut colors are called a gamut mismatch When a gamut mismatch occurs the rendering intent...

Page 308: ...tput to produce best results for photos artwork GIS or images Perceptual rendering tries to preserve some relationship between out of gamut colors even if this results in inaccuracies for in gamut col...

Page 309: ...ring intent is not advised for photos because this setting does not try to keep color realism The color saturation can come at the expense of changes in hue and lightness which is normally an unaccept...

Page 310: ...the colors to align the old white point the location of the most pure and light white in a color space with the new white point and to keep the relative positions of the colors The Relative colorimetr...

Page 311: ...ch but also emulation of paper white As a result of that white areas can become yellowish be cause the printer tries to emulate the whitepoint of the input profile This setting provides the highest ac...

Page 312: ...Wave 900 Printer Calibration Module and the media type you select The output profile is applied automatically but it is important that you load the correct media on the Oc ColorWave 900 and that the c...

Page 313: ...ace definition 303 Color feel Definition 306 Color management Definition 302 Color management settings Overview 173 Compatibility with folding devices 77 Components of the printer Media drawers 58 Pri...

Page 314: ...types 77 Footprint 16 Front view of the printer 20 Front view of the stacker 26 FTP Send print jobs 158 G Get a new license file 125 H Hardware configuration Folding device 113 HTTPS 93 I Icons job st...

Page 315: ...4 Media profiles Install 74 Media related settings 72 Media request time out 76 Media roll ergonomic advice 59 Unpack 64 Media roll remove 61 Media rolls load 66 Media saving Rotation 167 Media states...

Page 316: ...ngs 103 System settings 100 Print Smart Inbox 152 Print a job 141 Print heads Align automatically 181 Align manually 187 Maintain 191 Replace 227 Print job Oc PostScript 3 Driver 154 Oc Publisher Sele...

Page 317: ...Smart Inboxes Concept 138 Software update Oc Express WebTools 256 User panel 254 Solve Problems with jobs 260 Solve problems Folding device 286 Job storage 282 Oc Delivery Tray 285 Solve problems wit...

Page 318: ...gbones 269 Printhead alignment failures 279 Scuff marks on the media 274 Thick band with missing colors 20 mm 263 White or dark lines 271 U Unpack Media roll 64 Update 254 256 257 User panel Change jo...

Page 319: ......

Page 320: ...nada Inc www canon ca Canon Europa Inc www canon europe com Canon Latin America Inc www cla canon com Canon Australia PTY Ltd www canon com au Canon China Co Ltd www canon com cn Canon Singapore PTE L...

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