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Questions and answers
Q: Why does my mobile not turn on when I press the key?
A: The keypress has been too short or the mobile has shut
down because the battery power level is too low to make
calls. Recharge the battery fully.
Q: The stand-by time seems too short. Why is this?
A: You have made excessive use of the games or the
Organiser, or the display light has been on continuously
due to unintentional key activation. Apply keypad lock in
left softkey menu.
Q: My mobile displays ‘PLEASE INSERT SIM’, what does
this mean?
A: You must insert the SIM before you can use the mobile.
If it is already installed, remove and clean the blank area
with a dry cloth, then reinsert.
Q: My mobile displays ‘INVALID SIM’, what does this mean?
A: The mobile is SIM-locked and will not accept the
inserted SIM. Insert the correct SIM or contact your dealer.
Q: My mobile displays ‘EMERGENCY CALLS ONLY’, what
does this mean?
A: Your SIM card is not properly installed or configured, or
you are out of network range.
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Q: My mobile displays ‘NO NETWORK’, what does
this mean?
A: You are outside network range or there is no clear path
to the transmitter. If you are inside a building, try moving
towards a window.
Q: Some calls are not processed. What is wrong?
A: A call bar has been set to restrict mobile usage. Check
call barring and cancel as necessary.
Q: Someone else is receiving my calls. What is wrong?
A: The mobile has been set to forward your calls to
another number. Cancel call forwarding as necessary.
Q: Can I send and receive emails and surf the Mobile
Internet on my mobile?
A: Yes. Your mobile has WAP capability, which means
that you can access the Mobile Internet from your
mobile. For sending and receiving emails, please contact
O
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Customer Services.
Q: What is T9?
A: T9 text input is a predictive text editor that allows you
to type using just one click per letter and saves you time
when writing SMS, text entries, etc.