WARRANTY INFORMATION
Note:
All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with all claims.
Frame Your OW Lee frame comes with a twenty (20) year structural limited warranty when properly maintained in ordinary home use. OW
Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.
Fire Pit Base -
Your OW Lee frame comes with a twenty (20) year structural limited warranty when properly maintained in ordinary home use. OW
Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.
Powder Coat Finish -
OW Lee offers a five (5) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use
and proper maintenance, excluding Oxford White on iron finishes. OW Lee will, at factory option, refinish or replace your OW Lee furniture.
If the above occurs within a five year period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces
inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure. To retain
the warranty, regular care and maintenance is required. Extra care and maintenance is required in coastal areas.
Cast Aluminum Tops -
O.W. Lee offers a five (5) year metal frame limited warranty on its cast/metal hearth and table tops. To retain its warranty,
touch-up any scratches or chips. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty
period. Regular maintenance must be exercised as set forth in the care instructions. In the event the furniture style, frame finish, fabric or table top has been
discontinued, OW Lee will replace the product with a similar item.
Porcelain Tops -
OW Lee offers a five (5) year limited warranty on all Porcelain tops from date of delivery. This limited warranty covers the
workmanship and structural integrity of the top. Samples displayed or provided to customers are a representation of that series color and are
not expressed or implied to be identical. Porcelain tiles are manufactured to mimic natural stone. Some unevenness in the table top surface is
considered normal. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular
maintenance must be exercised as set forth in the care instructions.
Authentic Hammered Copper Tops -
OW Lee offers a two (2) year limited warranty on all authentic hammered copper tops from date of
delivery. This limited warranty covers the workmanship and structural integrity of the top. The uniqueness of this of the natural materials rests
in that no two pieces are ever alike. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty
period. Regular maintenance must be exercised as set forth in the care instructions.
Fire Pit Component Parts -
O.W. Lee extends a two (2) year limited warranty on all burner components under normal use and proper
maintenance. OW Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period.
Regular maintenance must be exercised as set forth in the owner’s manual. For more information go to www.owlee.com.
Items Not Covered Under Warranty (Residential)
• This limited warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse,
alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no event shall OW Lee be liable for any
contributory or subsequent damage related to the merchandise purchased from OW Lee.
• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;
• Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the
care and maintenance instructions;
• Normal fading of frame finish;
• Accidental damage (including fire, wind or other acts of God).
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in regional water supplies.
• Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base
to the table top.
• Furniture used for commercial or institutional use. (See Commercial Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by any person or entity other than OW Lee.
Please Note: Regular maintenance must be exercised as set forth in the care instructions.
Return of Furniture
PRIOR AUTHORIZATION from the factory or factory representative is required. You must be the original purchaser and
be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased your furniture.
If you are not sure how to contact the dealer, contact our warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or via email at
[email protected].
If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase. OW Lee will arrange for freight
pick-up and pay the surface freight from the dealer location to the factory. The consumer is responsible for freight charges to and from the factory if beyond
the timeframe stated above. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential use as defined in the
original purchase order.
Except as expressly provided herein, OW Lee makes no warranties, whether express or implied including, but not limited to, warranties of
merchantability and fitness for a particular purpose. OW Lee’s limited warranty claims may only be processed directly through OW Lee by the
dealer who made the sale of the merchandise. In the event the furniture style, frame finish, fabric or table top has been discontinued, OW Lee will replace
the product with a similar item currently offered by OW Lee.
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