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VII. HOW TO OBTAIN A WARRANTY SERVICE FROM NZXT
To receive a warranty service for your product when purchased directly from NZXT, you must submit a request via the NZXT Support site outlining the
problem. If a technician deems the product defective or requiring testing, you will be required to provide a copy of your proof of purchase, which will
enable you to submit a Return Merchandise Authorization “RMA” request.
Once approved, you`ll receive an RMA number, upon which you will be asked to ship the defective item back to NZXT with the RMA number clearly marked
or labelled on the package. NZXT recommends that appropriate measures are taken to safeguard the product from damage during shipping.
VIII. APPLICABLE LAW AND ADDITIONAL LEGAL RIGHTS FOR CONSUMERS
This warranty gives you specific legal rights. These conditions are governed and construed in accordance with the laws of California (with exception of its
conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
The non-exclusive jurisdiction of the courts of California is agreed, which means that you may bring a claim to enforce your consumer protection rights in
connection with this Global Warranty in the country which you have your habitual residence where you may have additional rights. These rights may vary.
For original consumers who are covered by consumer protection laws or regulations in their country, state, or province of purchase or, if different, their
country, state, or province of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer
protection laws and regulations. To the extent that liability under such consumer laws can be limited, NZXT’s liability is limited, and its sole option, to
repair or replacement, either new or refurbished, with a similar function that is equal or greater in value depending on supply.
In the United Kingdom:
• For NZXT products sold to customers in the UK, during the expected lifespan of your product your legal rights entitle you to the following:
> Up to 30 days: if your goods are faulty, then you can get an immediate refund.
> Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
> Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
• If the person seeking to rely on the guarantee is not the original consumer, the NZXT Warranty will cover the product in relation to that person provided
that they are able to provide proof of the transfer of the benefit of the guarantee from the original consumer.
• The implied warranties under the Consumer Rights Act 2015 says that your goods must be as described, fit for all purposes for which such goods are
usually supplied, and of satisfactory quality.
In the EU:
• If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by provisions that cannot be
derogated from by agreement by virtue of the law where you have your habitual residence.
In North America:
Within the first 60 days after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply)
to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact NZXT
Customer Support (see above) for assistance and instructions. NZXT will not accept returns without prior approval and an RMA number.
In Europe:
Within the first year after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your
dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact NZXT Customer
Support (see above) for assistance and instructions. NZXT will not accept returns without prior approval.
IX. WARRANTY SERVICE FROM RESELLERS
In the event that a warranty service is sought, you must provide proof of purchase (store receipt or invoice) in order to receive the service and if deemed
necessary, repair or replacement product.
