The RMA number must be clearly marked on the outside of the package.
Please return only defective components. The return of functioning items
increases your return freight charges. Non-defective items received will
be returned freight collect. Include a copy of the original receipt with the
purchase date clearly visible, and a “proof-of-purchase” statement listing
the Customer’s name, Dealer’s name and invoice number, and product
purchased. Warranty expiration on items without proof-ofpurchase will be
determined from type of sale and the manufacturing date code. Freight
must be prepaid; items sent freight collect, or COD, will be refused.
Failure to follow these steps may void your warranty. Any questions can
be directed via email to [email protected] or via mail at the address listed
above.
WHAT IS NOT COVERED?
This warranty is valid only if the product is purchased from an Authorized
NVX Dealer and used for the purpose for which it was
designed. It does not cover:
• Damage due to improper installation and/or subsequent damage to
other components.
• Damage caused by exposure to moisture, excessive heat, chemical
cleaners, and/or UV radiation.
• Damage through negligence, misuse, accident or abuse.
• Repeated returns for the same damage may be considered abuse.
• Any cost or expense related to the removal or reinstallation of product.
• Speakers damaged due to amplifier clipping or distortion.
• Items previously repaired or modified by any unauthorized repair facility.
• Return shipping on non-defective items.
• Products with tampered or missing barcode labels.
• Products returned without a Return Merchandise Authorization (RMA)
number.
• Freight Damage.
• The cost of shipping product to NVX.
• Service or installation performed by anyone other than NVX.
HOW LONG WILL IT TAKE?
NVX strives to maintain a goal of 1 week service for all acoustics
(subwoofers, midrange drivers, tweeters, crossovers, etc)
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