NVX MVPA1, User Manual, Page: 10 / 12

9
NVX MVP
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Receive your RA Number from NVX online at
nvx.com/support
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Package all defective components in the original packaging (if
available) or in a package that will prevent shipping damage.
•
Package the original packaging in an additional shipping
container to avoid shipping damages and to comply with most
shipping couriers such as UPS and FedEx.
•
Insure your return at the price paid as NVX is not responsible for
insurance losses or damages occurring in shipment to our facility.
•
Clearly mark RA Number on the outside shipping container.
•
Return only defective components as the return of functioning
items increases your return freight charges.
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Non-defective returns or products not eligible for warranty
service will be returned freight collect.
•
Include a copy of the original receipt with the purchase date
clearly visible, and a “proof-of-purchase” statement listing the
customer’s name, dealer’s name and invoice number, and
product purchased.
-
Warranty expiration on items without proof-of-purchase will be
determined from type of sale and the manufacturing date code.
•
Ship your package freight prepaid to the address below. Items
sent freight collect or COD will be refused.
NVX
Attn: Returns
10645 Freeport Dr.
Louisville, KY 40258-1873
Failure to follow the steps listed above may void your warranty. Any questions can be directed via email to
cs@nvx.com or via mail at the address listed above.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Defective products should be returned to the place of purchase. Your authorized NVX dealer
is trained to handle and expedite any warranty claim. Assistance in locating an authorized
dealer can be found at nvx.com or by contacting NVX directly.
Alternatively, if it becomes necessary for you to return defective product directly to NVX,
please refer to the following instructions for warranty service: