DU-02325-001_v01
11
03/23/06
Troubleshooting
1. Determine if your remote control unit has a good battery.
If the transmitter indicator LED is not lit when you press a key on the remote,
try replacing the batteries (use new ones only).
Verify that the battery terminals match the indicators in the compartment, and
ensure both the metal contacts in the compartment and the battery terminals
are clean.
Note:
Do not mix new and old batteries or alkaline with non-alkaline batteries.
2. Determine if you are operating the remote unit in a proper
location relative to the IR receiver unit.
Verify the placement in terms of factors mentioned in the Installing the IR
Receiver section, including line-of-sight, possible obstructions, other light
source, and heat source.
Ensure that the remote unit is held within the angular limit relative to the
receiver unit, i.e. within 10 degree angle on either side of the
centerline
(a straight
line perpendicular to the front bezel of the IR receiver unit).
Determine if the MCE user interface is open and active and not minimized on
the Windows desktop. If needed, press the green MCE Start button.
3. Verify through visual inspection that the USB cable
connecting the IR receiver and the PC has not been
damaged.
Replace the cable if damaged.
If you are using another USB cable, make sure the length does not exceed the
length (
9 feet 10 inches
— around 3 meters) of the one that comes with the
MCE remote.
4. Verify that the USB cable is plugged securely into both the
IR receiver unit and the PC.
