Troubleshooting.
Issue
Possible Cause
Solution
Difficulty closing lid.
The sealing ring is not properly
installed
Check the position of the sealing ring and ensure
it is properly installed in the sealing ring rack.
The float valve is in the popped-up
position.
Gently press the float valve downward using a
long utensil.
Difficulty opening
lid.
There is still pressure inside the
cooker.
Release pressure by pressing down the pressure
release button to
Venting
position. Ensure that the
float valve dropped down before opening the lid.
WARNING:
Contents inside the pot under pressure
can cause scalding injury, do not attempt to force
lid open. Always follow the
Safe Lid Opening
instructions in this user guide.
The float valve is stuck in the
popped-up position due to food
debris or residue.
Ensure steam is completely released by quick
releasing pressure, then press float valve gently
using a long utensil. Open lid cautiously and
thoroughly clean float valve, surrounding area,
and lid before next use.
Inner pot sticks
with the lid when
opening.
The inner pot may create suction
while cooling, causing it to stick
to the lid.
Press down pressure release button to
Venting
position to completely release pressure.
Steam leaks from
side of lid.
There is no sealing ring in lid.
Install sealing ring properly.
The sealing ring is damaged or not
properly installed.
Replace sealing ring. Contact Customer Service
to replace damaged sealing ring.
Food debris attached to sealing
ring.
Remove sealing ring and clean thoroughly.
The lid is not properly closed.
Reposition lid and lock properly.
The float valve does
not rise.
There is food debris on float valve.
Clean float valve thoroughly.
Too little liquid in the inner pot.
Add thin, water-based liquid to inner pot based
on size:
6L - 375 ml | 8L - 500 ml
Minor steam is
leaking from the
pressure release
valve.
The pressure release button is not
in
Sealing
position.
Make sure pressure release button is properly in
Sealing
position.
The cooker is regulating excess
pressure.
This is completely normal. No action required.
Issue
Possible Cause
Solution
Steam escapes
from the pressure
release valve while
the pressure release
button is in
Sealing
position.
The pressure release valve is not
properly installed.
Ensure pressure release valve is properly
installed.
Pressure sensor control is not
working.
Contact Customer Service.
Clicking or light
cracking sounds is
produced.
The power switching and
expanding pressure while
changing temperature can
produce this sound.
This is completely normal. No action required.
Exterior bottom of the inner pot
is wet.
Ensure to wipe the exterior surface of the inner
pot before inserting to the heating element.
Screen
displays error
codes and
cooker beeps
continuously.
E5
-
Temperature sensor
open circuit
WARNING:
Stop working when these error codes
appear. Disconnect from power
supply and contact
Customer Service
immediately.
E6
-
Temperature sensor
short circuit
E1
-
Bottom sensor open
circuit
E2
-
Bottom sensor short
circuit
E8H
-
Faulty high pressure
switch
E8L
-
Faulty low pressure
switch
Lid
-
The lid is not closed
properly
Reposition lid and ensure it is properly locked.
NOTE:
Do not use the lid during
Saute
.
Food burn
-
High tem-
perature detected at the
bottom of the inner pot.
It will automatically stop
heating and rework when
the temperature reaches
the normal level.
Press
CANCEL
and disconnect from power supply.
Release pressure using the correct
Venting
method. Check the bottom of the inner pot and
contact
Customer Service
for any assistance.
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